Poundland Bewertungen 

Location: Unit 35, 36 Broad St, Mall, Reading RG1 7QE

I was racially profiled in this Poundland and the experience left me disgusted. I was followed around the store watched as if I was stealing and then confronted and checked for theft even though I had done nothing wrong. When they realised I had not stolen a thing there was no apology no explanation and no respect.

According to their own CCTV footage I was simply browsing the washing bay area with my trolley in front of me when a colleague approached. I placed an item back on the shelf and walked away. The colleague spoke into their headset and followed me calling out. I stopped near the chillers removed something from my ears and cooperated by showing my handbag and shopping bag before leaving. The footage itself shows calm normal behaviour and full cooperation. Nothing about it was suspicious yet they still targeted me.

The reason was obvious racial bias. I have seen white customers steal in front of staff and nothing happens but when a brown person shops normally it suddenly becomes suspicious.

When I raised this complaint Sharon from customer service dismissed my experience and hid behind the “we have a diverse team” excuse. She refused to confirm any real action or acknowledge the bias involved. No one said they would speak to the staff or take steps to prevent this from happening again.

Their investigation was performative and their final response was to shut the complaint down. Poundland chose to protect their image instead of confronting racism. If you are a person of colour please be aware of how you may be treated here. I will not be returning until they show genuine accountability.

Visited poundland in Hastings today, usually there is one checkout that is manned for those who cant and will not use self service tills but today apparently no one was available. I had no choice but to leave my shopping and go elsewhere. I am disgusted that there was no choice and will not shop there again. Poundland did not train me as a till operator so why expect me to do this job? For free!
Update. Poundland did respond with assurance this will not happen again and one checkout will be open or opened upon request. I have visted the store in Hastings twice since and found the checkout open and serving customers, so thank you and please stay on our high streets

I visited Poundland at West croft Milton Keynes.
They have a couple of self service tills for credit cards and on for cash.
Everyone was queuing for cash and one of the credit card tills said to call for a member of staff.
The member of staff at the tills served the person in front of me.
In the meantime the customer on the cash till had a message to call a member of staff.
I went to the till but was told I would have to pay at the self service tills.
I don't think I will be back anytime soon.

I went to Wembley High Road Poundland this morning
The till was not taking in my £10 note I called an assistant.The girl tried her best to get £10 in the machine but was not successful She called gentleman to assist I asked gentleman can you be little fast as I have GP appointment in 10 minutes.To my surprise this gentleman said" you have GP appointment everyday " He even could not make machine to accept my note I spent nearly 20 minutes altogether He did not apologies at all I asked this gentleman who is the Manager He said " he is the Manager" His Badge showing his name as Satish" If poundland employs people like him as Manager god help them He was rude did not have any customer care thought

it was 2 pound and 12p is what i was told by a middle aged turtle working behind the till

I was in Poundland, I go in once a month to spend up to a tenner. You can still get some good items at reasonable prices but at the self service machines a bit of a queue had formed. All five machines accepted cards but only two would also accept cash. The lady member of staff would call out and say that a machine for card payments was available but we all stood motionless waiting for one of the two cash taking machines to become available.
Maybe Poundland should make all the machines take cash.

Poundland Clacton on Sea - The lady on the till on a Friday and Saturday is such a lovely woman, she always smiles, she always acknowledges customers with hello, and asks how I am, I enjoy going into this store because its so nice to see somebody who is so cheerful. Nothing is ever a problem or to much for her. I don't know her name, but she deserves being told she does a fantastic job.

My visit was good since i dont live in this country i was pretty suprised by the stuff there some stuff were even from my country so i had an exellent experience

Earlier this year our Poundland in Swindon moved into the old Wilko store, which is much bigger (it's too big) and now you are forced to use self-service.
Won't be shopping with anyone who forces customers to use self-service

Poundland Oxford street Swansea has gone rubbish now and isn't the same since they had restructuring with the business and taken away the fresh produce and freezers and now replaced it with sweets pick and mix lol they have enough of this already. Wasn't very thought out properly. I now rarely go in to Poundland now and some staff are rude and miserable

THIS IS A REVIEW OF SHANKLIN I O W POUNDLAND
THEY HAVE JUST REMOVED ALL THE FREZERS FROM THERE STORE AND HAVE PUTUP THE PRICES OF MANY ITEMS SOME DOUBLE IN PRICE UN LESS YOU WANT TO BUY 3 AT A TIME THEM THE PRICE IS STILL
50% MORE I SPOKE TOO 2 CUSTOMERS IN THE STORE AND THEY SAID THEY CANNOT BELIEVE THE NEW PRICES THEN THEY WONDER WHY NOBODY SHOPPING THERE AND THEY ARE CLOSING ALL THE STORES High prices now and no tills available THERE IS NO ONE BEHIND THE TILL WOMEN ARE AT THE SELF SERVICE HELPING PEOPLE WITH BIG LINE OF PEOPLE WAITING TOO BE SERVED ITS A JOKE THERE CUSTOMER SERVICE AND IF THEY CARRY ON THIS WAY ALL THE STORES WILL BE CLOSED UP

I love your shop

I have used poundland shops for some years, I know oif their financial difficulties but to spend a lot on the Poundland Perks launched only in October 2024. Then to discontinue it September 2025. I spent the £1.00 Voucher. This is a mistake now I have stopped using them and going to other shops, Also the Stock varied from shop to shop

Ive been happy for years with 'Poundland'..first there's no fresh food at all 'at the moment'
Secondly..I purchased a few days ago cig papers. tips and lighters as normal..
the lighters are really INFERIOR..they come in a pack of four.
Tried one today..so extra slim they are a HAZARD..their hard at the best of times to press to light..but these are prone to INJURY..your thumb is so close to the flame, liable to get BURNT and when you release they PINCH your skin ( due to the metal support is tight to the press button) which is painful..so a double hazard..they should be TAKEN OFF THE SHELF and BANNED..shop in Torquay.

Complained to the manager about an animal welfare concern within the store premises, stated laws against harming wildlife when there are alternatives to remove birds from the store - such as the wildlife rescue that had arrived on site. Instead they chose to shoot the bird, the pest control company showed more empathy than the staff and injured the bird rather than killing it so that it could be rehabilitated. The manager gave an appalling excuse for an apology and then deleted the reviews made on Google. I emailed back once again to reiterate what was stated in the original email and she has since ignored. Not nice people, would not want to give my money to them.

I'm not happy how they just ended the perks without any warning, I only needed 200 points for a new voucher.

My response to them doing this will tbe for me to start buying my items elsewhere.

canceling online orders seems so redundant. not everyone can get to a store

Absolutely disgusting to know this store kill wildlife!

Unfortunately I had a young man that I have had a bad experience with before and wrote a review about him he works in the Canterbury store
His name is Kyle
I let that go last time and didn’t complain to manager but today I did speak to manager as I was fed up with his attitude which stinks
My husband and I were shopping in there then at the till my husband put the stuff from basket on the desk I still had 2 items in my hand one which was clothing that I didn’t want to put on desk so I tried to hand him one of items on numerous occasions but he completely ignored me and just kept giving me dirty looks after he had cleared the items on desk I tried again to hand him one of items in my hand he abruptly and aggressively said you can put them down I asked him not to be so rude with that I handed the items to my husband and told my husband that I couldn’t speak to Kyle anymore then promptly walked out
But as this is the second time I’ve had to put up with rudeness from this lad I was not prepared to let it go this time so I spoke to manager and explained about both my visits and how unhappy I was with the service from this imbecile
She assured me she will be pulling him up on this and apologised to me and said this is not the first time someone has complained about him
But without a doubt he is the worst store assistant ever I have never had to complain about anyone in a shop in all my life and I’m 67 now
He certainly has a attitude problem and like I told the manager it’s like he doesn’t want to be here

Really disgusted with the staff at this store, gave rescuers just 10 minutes to save a bird or would kill it! Luckily the rescuers were amazing and managed to catch the poor bird in time. It says alot about the staff in poundhshop, disgusting!!