Postagesupermarket Bewertungen 

Great service. They safely delivered a prosthetic leg to my uncle in Nigeria hassle free. I will use again. And thanks guys.

The customer service at Postage Supermarket is wonderful. They answer the phone and go above and beyond what's expected to help resolve any issues that arise. I am really thankful to the people who run this department for helping me by researching and keeping me informed.

My umpteenth package from the UK to New Zealand - successfully delivered by B Post, in an acceptable time frame even in these difficult times. I have always been very very careful with clear and unequivocal addresses, sizes and details. I've never had a problem at all, and have always found the staff at Postage Supermarket quick to any respond to any early enquiry in a prompt and courteous manner. Hard to find fault at all!

One of the best services I have ever received. They helped us so much in so many ways. Angela and the manager were so professional and full of good advises, we send over to Italy 16 large boxes and we received all of them, no issues. They were patients and very kind and always ready to help, just an amazing service and I would not esitate to recommend them to anyone.

After 7 weeks no compensation for an undelivered item. For over a week Collectplus tracking showed no movement then weeks later it posthumously was updated to delivery and on time!

But I know for various reasons the item wasn't delivered, the problem is Postage Supermarket won't compensate unless Collectplus compensates them first! Sorry but my contract is with Postage Supermarket not Collectplus so they should compensate me first and argue between themselves later.

All the operatives do is quote their terms and conditions which strictly speaking aren't legally binding if not conforming to normal consumer law or any law. According to their terms and conditions a delivery scan means no compo, but a delivery scan isn't proof on its own. After 7 weeks no promised picture of item delivered and I'm not holding my breath either.

If you want to use collectplus then do it via Yodel Direct as its cheaper and while problem solving can be slow it certainly doesn't take two months or more to receive compensation. I believe some are still waiting after 7 months

I sent a parcel to Nigeria through them, very reasonably priced, when it had not arrived I emailed and Michelle answered promptly and explained where parcel was, which has now been collected, EXCEPTIONAL customer service will use again

AVOID AT ANY COST. Hoping to send a parcel abroad, no evidence of tracking code from parcel provider in email. Reached out CS which is currently "reachable" by email or through the interface and still waiting for a reply. Not mob number avail.

Postman showed up today with label, however, destination is postagesupermarket. Not sure if the procedure is to send parcel to postagesupermarket and then they shipped abroad or it is simply an error.

IN A NUTSHELL, the parcel wont be in time for xmas and now I need to fight for the refund. NO CONTACT NUMBER OR CHATBOX AVAILABLE

Just got a reply on Trustpilot stating that my emails have been replied and that they simply went to junk, which is simply not true. Taking screen shot of their reply in case I need to make a claim

The "two-day delivery" service offered by In-Post is absolutely not a two-day service. They'll collect your parcel whenever they feel like it, and only start the clock running at that point. So two days can turn into a week, or longer, and there's nothing you can do.

To add to my last complaint - Appalling Service, I did contact postage supermarket.com , concerning my parcel… No response.
We also contacted the tracking company , who undertook to respond within 2 days, but never did.
Also , NO contact by their delivery counterparts in Australia to the recipient….and now, they’re sending the parcel back!
They can produce NO evidence of any contact whatsoever to the recipient!!!!
They have phone numbers, emails and addresses of both the sender and recipient. But no attempt to contact either. HOW RIDICULOUS!!
They claim that is not their concern, but any forward carriers on their website are part of the booking process and their responsibility is clear.
Would be parcel senders beware!
Don’t risk being utterly disappointed and out of pocket. Don’t use postage supermarket.com

Sent from my iPhone

They MUST change their return policy to be considered a valid option for posting parcels. Currently they will only accept returns up to 7 days after posting. Since most selling platforms allow buyers 30 days to dispute returns this leaves postage supermarket customers no way to claim for lost parcels for the vast majority of the buyers claim period.

Please explore other options before ending up stuck with the cost of lost items. This company is not customer focused and it will be it's downfall.

Just been scammed with this company with no postage labels or tracking number . I have reported them to Paypal to get my money back and Action Fraud on their website. Google Action Fraud and report them .

This company is not interested in their customers, or interested in keeping their customers. OK, 9 times out of 10 the parcel arrives, but when it arrives damaged they use every trick in the book to deny compensation, (in this case I have compensated my customer with £24 myself) Evidence of before and after condition was presented both by me and by my customer, The recipient is expected to keep the damaged item and all packaging, Parcel Supermarket do not inform them of this. In my case I have waited almost 6 months for a definitive response, which I got only today. I would not recommend that anyone pays for valuation insurance, because this bunch of chancers do not honour the contract. Their interest stops once the till bell has sounded. Having read other reviews It is painfully apparent that this is not an isolated case. Yes they are cheap, but you get what you pay for. I am now using another delivery company who actually care and communicate.
..............................
Once I left this review I got a response from Postagesupermarket within an hour, whereas I got a response regarding my claim after badgering them to & fro over nearly six months. It is plain where their priorities lie. The parcel still had basic insurance, which was not honoured. I tried to deal with Parcel Force direct but this crew insisted that they deal with the situation, which they didn't!!

Hi There I regularly use this company for postage labels the service is excellant . But be aware there refund policy is poor refunds take 21 days but even then they are not issued and must be requested again. Hopefully they will sort this as it is my only gripe with an otherwise excellant company .

STILL NO ONE REPLIED TO MY E-MAILS SINCE 24 OF SEPTEMBER. THE COMPANY REPLIED ONLY FOR “TRUST PILOT” REVIEW BUT THEY DO NOTHING ABOUT IT! THEY DIDN’t CONTACTED ME ABOUT THE REFUND! Don’t recommend anyone. Tried to contact them since last saturday no one came back to me till now. There is no vustomer service contact number just to send a messege to them. NO REPLYING. I paid online the postage fee to other country last friday thought will be normal service, I’m gonna get all barcofes straight away. But no they took the payment straight away, barcofesfrom PARCEL FORCE BARCODES/documents WASNT SENT TILL MONDAY MORNING 9am!!! The drop off point was selected outside london cause I knew over the weekend I’ll be outside london so I could drop off my parcel down there.
The problem Is I came back to London at 11pm on Sunday cause I live here. didn’t receive any barcodes. They sent the barcodes in the morning on monday at 9am I was already at work, drop off point is 2h away from London!!! I tried to contact them no answer. They just stolen from me 36£!!! Today is 5th of October no one still contacted me about the refund. No replies at all since 24 of September.

Do not use. HIDDEN FEES. I sent a small parcel to Spain and had to pay €12 to collect it when it arrived. I have used similar companies in the past and after a brexit and never had to pay to collect the parcel. Their customer service wasn't particularly helpful. Would not recommend

SCAM. Absolutely disgraceful company and customer service. I sent a package 10 months ago from London to Brazil and paid extra for protection. After 2 months of no tracking updates, it said it was in Customs in Brazil. Then the partner courrier said delivery was attempted but no one was in and a note was left. The apartment has 24/7 security, the delivery attempt was a lie and no note was left. I had no replies to my numerous emails and calls and last month I got an email saying the item is back in the UK and I have to pay 20 quid to release it! The company entered into a never ending email argument with me using different ridiculous points. First they said I did not provide a reference number with my query (I did), then they said the courier had entered the delivery attempt wrong and it was just held in customs and sent back because no one collected it despite a phone call (we never received a phone call), then they said my goods were prohibited (it wasn't) and finally they said the protection I paid for only covers lost goods, not goods held for ransom from a scam company. AVOID AVOID. Just go straight with someone like Royal Mail or TNT with decent customer service and tracking. What a disgrace and 70 quid i'll never get back.

I sent a luxury watch via postage market with nearly £100 insurance, while they never really sent them so my customer canceled the deal. I wasted my postage fee, my insurance and postage supermarket charges me to return the parcel to my address. If you want to waste your money, it only makes them feel too easy to earn profit.

I recently booked a collection but made an error with the postcode and Parcelforce did not turn up to collect. Entirely my fault!

Emailed Postagesupermarket and a lovely lady called Angela rang me within minutes of pressing send.

Super helpful and corrected my buffoonery, I even had the new dockets emailed to me before the call ended.

Will deffo use again on the strength of their customer services/Angela.

Hello how are you doing today