Portsonachan Hotel & Lodges Bewertungen 

I don't usually leave bad reviews and would like to start by apologising to the staff (namely Sam, Lee, Josh and Mick) who, in my opinion, were fantastic, despite the difficult situation. My one star is for them.
Our room should have been ready at 4pm, but it was nearly 8pm by the time we were given our key. The huge cobweb (a duster would have removed it) in reception should maybe have been a warning sign, but we'd had an 8 hour journey and just wanted to get settled in.
The room was basic and very tired, but something a lick of paint and attention to detail could have resolved.
We ate at the hotel on the first night and enjoyed our meal, although the dead flies on the windowsills were a little off-putting. Again, a deep clean and attention to detail wouldn't have gone amiss.
I had a lovely shower the next morning, unfortunately my husband didn't and we presumed I'd used all the water.
A continental breakfast was included, and was sufficient, so we didn't order the cooked breakfast, available at extra cost, although it did look good.
Whilst eating, I heard others saying they had no water in their rooms and on returning to our room found we didn't either. We were told it was due to having no rain for 2 months and was being resolved.
We went out for the day but still had no water on our return and were told the problem was resolved and the tank would refill over night.
The next morning there was still no water and when we went to reception, we witnessed the owner David Parker, very rudely and rather loudly telling another customer that the issue was being dealt with.
A short while later we were outside our room and the same customer walked by with her dog. She stopped and we were discussing the situation when David Parker came out of the boiler room, I'd seen him go in, and in a raised voice told me the water was being sorted and that I should "stop spreading malicious gossip"! We tried to explain how we felt, but he just talked over us. I know it was a stressful time for him, but there was absolutely no need for the rude, arrogant and disrespectful behaviour we received.
At that point, we decided to cut our losses and leave.
When we went to reception to hand in our keys, David Parker again became aggressive, so we left without requesting a refund. From the reviews I've read we wouldn't get one anyway.

Recently visited and visited 9 years ago. 9 years ago it was in need of refurbishing and it looks much worse as not much change. Our room was on the 2nd floor and then down some steps. Too many steps for my 78 year old husband. The room was in need of a new mattress and duvet and very low and uncomfortable bed. The shower being non existent ..just a bath with a hand held shower. Toilet flush not easy to use and even the plug didnt fit the sink. We were informed on checking in there would be no room service for our stay of 3 nights. Very disappointed with the room and didnt sleep well at all with the terrible state of the mattress which we reported when leaving.
Location is excellent but the outside of the premises and windows need attention.
Staff did their best but there wasnt enough staff to care for the amount of people.
We had no water in our room for a day also.
Overall we were glad we had a short stay and will not be visiting again.

This is the first review Ive written but feel it necessary to write about our experience.

We stayed at Portsonachan Hotel & Lodges for four nights in May 2025. The setting is absolutely stunning – a peaceful location on the shores of Loch Awe – and the potential of this place is undeniable. However, our experience was sadly marred by a number of serious hygiene, safety, and infrastructure issues that made for a distressing and uncomfortable stay.

First, I want to emphasise that the staff were warm, welcoming, and clearly doing their very best under extremely difficult circumstances. They were polite and helpful at all times, and it's clear the front-line team care about the guests. Unfortunately, they appear to be working in a hotel that is fundamentally under-resourced and poorly managed.

The most significant issue was the lack of a reliable water supply. On several occasions we had little or no running water in our room — no way to wash, shower, or flush the toilet. Apparently, this was the result of a 'drought' as the hotel is not connected to mains water supply. On our final night and morning of departure there was no water at all, and we had to wash using bottled water (supplied by the hotel) heated in the kettle. This is simply not acceptable for any form of paid accommodation, no matter how remote.

Other concerns included:

Unclean crockery and cutlery in the dining area, with food residue and cloudy glasses.

No Food Hygiene Certificate obviously on display for the information of guests (but the regulations for this may be different in Scotland)

A badly stained mattress discovered on our last morning – something we found very upsetting.

No visible fire evacuation information in the room, and a smoke detector that showed no sign of power (flashing light indicator not working).

After returning home, we read that over 60% of Trustpilot reviewers have rated this hotel just one star, and the recurring complaints mirror our own experience — particularly about the water supply and poor cleanliness. This is clearly not an isolated or temporary problem.

This review is not written out of spite, but out of concern — both for future guests and for the staff who deserve better support. With the right investment, training, and oversight, Portsonachan could be a truly special place. But until major improvements are made, I cannot recommend staying here.

After spending a 4 day break last year and having a great time decided to go again. Well things were a lot different first night no hot water reported .the next day we had hot water but by the evening no water at all. Not good when the hotel was full. There was no information on how long this would last. Breakfast was fine good choice of food, but people were having to clear tables to sit down to eat,so no tables where cleaned before people sat down again and as it is a dog friendly hotel not very hygienic. So after spending not even 2 days there decided to cut our losses and head home. I just hope whoever stays there don't have the same problems as it's a beautiful destination but the service is terrible.The hotel should advise people of these problems before going there at least you have a chance to change your mind

We rented a 3 bedroom lodge for a family holiday.

. Walking into the lodge you could smell the cleaning solution and it was spotless.
3 good sized bedrooms with comfortable beds , the kitchen/ dining / living room warm and welcoming .
The hot tub and sauna were brilliant as well as the firepit.

The scenery was just stunning with the decking looking out to the Loch and if you get the Scottish sunshine then it's perfect and you won't want to leave .

After a last-minute venue emergency, the team at Portsonachan stepped up to accommodate my son and his fiancé for their wedding reception with only 3 weeks notice. They were the perfect hosts, took care of all the preparations, room decorations etc. and provided an excellent menu. Food was superb and the service was the warmest and friendliest that you could wish for. We were made to feel completely at home and stayed on until the wee small hours, moving between the dining room, the gorgeous lakeside terrace and the Chesterfields in the quirky and very comfortable lounge. The bride and groom, their two children and some family friends all stayed the night, and staff went out of their way to make sure everyone was comfortable, even switching rooms to suit the children. They couldn't have been more helpful. If you are looking for good value, an unpretentious venue with a warm family atmosphere and a stunning setting, I highly recommend Portsonachan. I will certainly be staying next time I visit the family.

We stayed from 31st march to 4th April.
Having read the reviews we were a little apprehensive about the stay. On arrival it was clear the hotel had seen better days. But the views from the hotel are still spectacular.
We were greeted and checked in by Gary the manager.
Our room was ok. But the bedding had seen better days. With a few rips in the bottom sheet and the room could have done with a full blitz clean and my partner cleaned the mountain of hair out of the plug hole to allow the water to drain.
However our main issue at the hotel was the lack of running water for two of our 4 night stay AND how this was dealt with by the management.
On return from a day out on Weds we found our room had no water. (Tap, shower, toilet). I went to reception and was told there had been a leak in the tank but it was being fixed and should be sorted in the next hour or so. Not great but manageable. (No water to the whole hotel site).
It wasn’t fixed by the time we went to bed. We had a difficult conversation with Gary who was rude, unhelpful and dismissive of the situation. By this time the main toilets were full of urine, poo and paper. No hand sanitizer or bottled water had been provided to at least manage hand washing etc.
Gary had assured us the water would be back on by the morning. It wasn’t.
We nearly checked out early but the receptionist, a lady from Romania (who was lovely) explained what was happening. (A part had been ordered and would be fitted asap).
We called at 3pm and were told the water was back on. “As far as I’m aware”. Which was a worry, but when we returned later that evening we did have water. However, no hot water and the pressure was very low.
The next morning the pressure was so low we were again unable to shower. And eventually we lost water to all facilities again.
When checking out, again with Gary, we raised the issue of the lack of water which he said he was not aware of anything ongoing?? Again the conversation was difficult with no apologies. We advised that we would be seeking a refund for the two nights we were without water. We were told that only the owners could sanction this. And that they would be in touch with us to discuss.
Although some form of refund would be great. The fact that there was no apology and no apparent concern for guests or staff was the main issue. Sanitation for both staff and residents should have been given the priority that it required. No communication to guests unless we raised it. No provision for handwashing in public toilets etc. Food was still being served but how items were prepared and cooked and how cutlery and crockery was washed is also in question.
It is clear the water is an ongoing issue. (The hotel is not on mains water). To have contingency plans in place would be prudent.
A simple apology would have gone a long way rather than the default adversarial manner.
By the following Tuesday we had still not heard from either Mr and Mrs Parker, the owners. So I called. And was advised they were “travelling today” and the requested call back would be Wednesday. They did not call.
I called the hotel again after midday on Thursday. Nearly a week after the end of our stay.
I tried to explain to Mr Parker that our main concern was how the situation was managed. Mr Parker didn’t really listen to understand. Like Gary he was rude, argumentative and talked over me. Repeating “you are a very insistent woman”. So in the end I requested the 50% refund (for the two of the four night stay where we had no water). He said it was clear our conversation was all about “pounds,shillings and pence”. (It was not).
He said he would consider this and email me with a sum he felt was appropriate. I am still waiting.
Please note. The hotel location is superb. But it is very tired and needs a good clean and investment. The staff are friendly but some are not trained well.
The other 1-2 star reviews are accurate. I can’t comment on the 5 star reviews. But surely there can’t be that much disparity?
I have written a letter of complaint but some three weeks later I am still waiting for a response.

After reading the reviews we were a bit dubious about staying. However we upgraded to a loch side apartment and couldn't be happier. It was explained to us at check in that the water comes from a local source, and as it flows through peat it is coloured rather than clear. It was further explained that unlimited bottled water is provided for drinking. Whenever we needed more drinking water it was provided without issue.

The accomodation was everything that we needed. It could do with a bit of TLC, but for what we paid represented fantastic value for money. Bear in mind it is an old historic listed building so options are limited. It was clean and comfortable, it was warm and we had hot water whenever we needed it.

What made our stay even better was the staff. The man on reception offered really good advice about dog friendly beaches and his local knowledge was fantastic.

The restaurant staff were so friendly and really welcomed us and our dogs.

We now have a dilemma about how often we can get back up there! Its a long way from Staffordshire, but we will most certainly be going back.

Great staff especially in restaurant and bar. Efficient polite and with a great sence of humour - much appreciated.
Clean and comfortable room.
Clean bathroom with good shower.
Breakfast good choice re. Continental breakfast.
Evening meal, good choice, excellent quality.
We are unsure of the accuracy of some reviews especially those who choose to be offensive or rude.
This is our second holiday at Portsonachan and would recommend it to friends whom we feel sure would give fair and accurate reviews, unlike some of the negative, and in our opinion unjust statements.
We go on holiday to enjoy ourselves, which Portsonachan has aloud us to do. TWICE
AND WHAT ABOUT THE VIEWS!! WHERE BETTER!!!

I could write an essay on this hotel but I'll keep it simple. Arrived early, didn't get our upgraded room til 1900. We loved our hotel upgraded room, thank you. Clean & comfortable , lovely view and comfy bed. Meals are expensive and the wait times are just ridiculous. Staff are busy but friendly. Breakfast was continental for us as we had bought the 4 night voucher. All 3 mornings when we went down for breakfast the tables where full of dirty used plates and food. Evening Meal on first night arrived cold/warm was ok when heated up but for 2 Sunday lunches and 2 drinks it was under £60. If this had been in a restaurant setting this price would be fine but as we had to wait over an hour for it, I was not impressed. The meal on the second night eventually arrive over 1.5 hours after we sat down. No one paid us any attention for almost an hour when we sat at the table I had to ask for menu's and get my own drinks from the bar. Again food ok. Decided not to eat evening meal in the Hotel again. Spent the next day in Oban but asked reception if we could have more toilet rolls before leaving at 9.30am. Arrived back at 17.30. Had to go down to reception and ask for toilet rolls. My fault I guess as I did note somewhere that there was "no house keeping" in the building. After the final breakfast on day 3 the weather had turned miserable so we decided to leave a day early and find another hotel with good food for our final night away. What I wasn't expecting was the 3rd degree from the owner when we said we where leaving early.

Avoid this place at all costs, I have only just been able to write reviews as I was in hospital! I booked my stay for valentines weekend was to arrive on the Saturday, I called the hotel and spoke to a lovely girl Sammi who had me laughing the whole time I was on the phone I explained I'm due to arrive but read trip advisor reviews and as I was just out of hospital I was concerned about the reviews and my health, Sammi said she would transfer my call to LIZ the owner and she would speak to me about my concerns, This snooty person came on the phone and assured me that they had a trip advisor troll and that none of it was true, assured me of hot water and heating and clean room, I gave her the benefit of doubt,
We arrived and our room was not ready we had to sit in the bar for an hour! When we eventually got to our room it was horrendous, Dirty, bedding was filthy, no hot water at all, my partner went to reception and the guy who apparently was running the place who had no clue what he was doing said he would locate us heaters he went and got sammi that's when I met the face behind the voice I'd spoke to on the phone, she was all over the hotel finding us heaters, We left the following morning cut our trip short because of concerns over my health, explained to sammi and the boy josh why we had to leave they were Really upset! The food was undercooked and overpriced was not fresh at all! The front of house staff seemed to be doing alot more than their job title! We have still had no refund Liz has been avoiding my numerous calls and emails! They blame staff for everything when infact she is one of the most obnoxious snooty arrogant people I've ever met alot of the positive reviews are friends and family I can assure you this hotel is a disgrace, scenery beautiful, staff are amazing but treated terrible, I was told Liz and her arrogant husband have had the hotel for 30 years how these 2 people managed this long in hospitality I will never know they have not got a customer care bone in their bodys

I've since spoken to sammi and she has gave me permission to let everyone know that has booked to stay at this hotel

Liz & David do not care about customers aslong as they get paid they are well aware of the problems in the rooms and lodges but once customers arrive if they choose to leave early which they know they will because of the state of the place no customer gets a refund its their choice to leave early, they will ignore emails and calls and tell reception staff to take a number, these people have been doing this for a long time and sammi told us when we were leaving not to leave reception untill the refund was in our accounts as we would never see it! Unfortunately the idiot guy who was on reception said he could not authorise that as he was only looking after the hotel for the owners! The information we received was correct as we have been trying to get a refund from 16th of February they wont even answer us

Also for anyone who takes a chance to stay at faulty towers strip the beds before you sleep on them as the mattresses are horrendous and they cover them with protectors these mattresses have certainly not been changed in over 10 years disgusting

There was a great atmosphere at the hotel with plenty of space for people to chat and make new friends. I was surprised to stay in a small 2-storey lodge with access to sit out and enjoy the peaceful Loch Awe. It was very private & we walked a short way to the hotel for meals. Friendly staff and lovely quiet walks. We stayed before and after our trip to Isle of Mull before driving home to Wales. We would certainly go back.

Reviews
Portsonachan Hotel & Lodges

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Stephen
Holiday | Couple
Where do you start , ok location .
Location is lovely the loch and hills beautiful.
Lodge .....ooooft , cobwebs , slippery decking , broken lid on hot tub bbq full … More

Lesley Hall
1 review
3 days ago
New
Holiday | Couple
Set in a stunning location this is always an hotel on our 'go to' list. We have really enjoyed our stays there. Fun, friendly, and very welcoming it makes a good base for exploring. Fabulous Scottish breakfast and good evening meals. An occasional blip along the way, swiftly resolved. … More

Portsonachan Hotel & Lodges (Owner)
2 days ago
Thank you Lesley . X

Hannah Browne
13 reviews·32 photos
2 months ago
Holiday | Couple
Posting on behalf of my grandparents as I can’t describe how genuinely upset I was for them. This was the first time away they had in years together, they had been looking forward to it for months and it was my nans dream to go to Scotland. … More
Photo 1 in review by Hannah Browne
Photo 2 in review by Hannah Browne
Photo 3 in review by Hannah Browne
Photo 4 in review by Hannah Browne+3

Portsonachan Hotel & Lodges (Owner)
2 months ago
Hello Hannah, I am sorry your grandmother did not like Portsonachan. However the pictures you have posted are not of the room she stayed in. The ceiling is of a back hall which is under repair and out of use for guests, the room is also out of use. Your Grandmother told me she had been ill for a year and found stairs very difficult I am very sorry she did not inform the hotel of her requirements when making her reservation
Regards
David

John Allen
Local Guide·44 reviews·25 photos
5 days ago
New
Holiday
Unclean apartment, run down Infrastructure with broken but employed staff are clearlydoing the best they can by all accounts. Think the current owners have let the place go to where it probably once was. It needs TLC, huge investment and … More

Portsonachan Hotel & Lodges (Owner)
5 days ago
Hello Mr Allen
Thank you for your review, unfortunately I can’t locate your reservation.
I would be very grateful if you could let me know when and where you stayed
Kind Regards
Liz
Stephen
10 minutes ago
New
Holiday | Couple
Where do you start , ok location .
Location is lovely the loch and hills beautiful.
Lodge .....ooooft , cobwebs , slippery decking , broken lid on hot tub bbq full of cigarettes and cigarette ash everywhere .
Mould in both bathrooms , missing blinds but fittings there , misinformation given on accessibility for older parents .
Hotel , for what I seen very dated and not the cleanest in areas I was in .
Staff at bar area helpful but that's as far as it goes . When checking out there was a couple who had found alternative accommodation because the never had heating or hot water for two days , person on reception male could not even offer an apology or even look them in the eye when they checked out .
We met another couple in later on who where looking for alternative accommodation to due to heating and hot water issues and no clean towels even though they asked . To sum up ,
avoid .
Looking at other reviews you would think they would of got heating and hot water situation sorted by now as there is loads of complaints about it .

Photos can be sent to hotel if required .
Rooms: 1/5 | Service: 1/5 | Location: 3/5

Safety
None , be prepared for slippery decking , getting locked out and probably some disease from mould in bathrooms

Having stayed in the Loch Awe area previosuly, we bought a 4 night voucher and 'upgraded' to a 6 night stay in a loch side apartment. Prior to our trip I was concerned to see the reviews on trip advisor - but we were unable to get a refund - so went ahead with an open mind. Bad move, we stayed one night and then left. Kitchen filthy, microwave had food debris, oven glove soiled with food. The place is very tired, and we expected that - but you expect a place to be clean & warm. One pillow did not have a pillow case and foam stuffing was coming out, towelks poor quality with stains. We ventured to the bar and it all felt 'akkky' barmaid was friendly but that was it. Litter everywhere outside, no care. Having looked at other reviews where there are serious Health & safety issues I am glad we left. Appalling and an embarassment to the Scottish tourist trade. We booked into Ben Cruician pub - lovely, cheaper and food lovely.

We purchased a 4-day holiday voucher for the Portsonachan Hotel at a Christmas Market in Derby in 2023 for a fantastic price of £296, which included a free continental breakfast and gave us 18 months to use it.

We chose to visit in early December 2024 when the Scottish Highlands were at their finest. The hotel is situated in a stunning location on South Loch Awe in Dalmally – truly a beautiful place.

While the hotel rooms were undergoing redecorations, we were offered a charming self-catering lochside apartment. The apartment was clean, tidy, and welcoming. Initially, there was an issue with the radiators, but the host promptly resolved it, and the space warmed up quickly. All the appliances worked perfectly, and my wife especially enjoyed a hot bath each evening.

Each morning, we relished the continental breakfast, complete with a delightful pot of fresh coffee and a hearty bowl of porridge. One morning, I also treated myself to a hot vegetarian breakfast at a very reasonable price.

Given the winter chill, the conservatory restaurant was understandably too cold to dine in, but the hotel staff accommodated all guests in the cosy bar area with its inviting open fireplace.

Special thanks go to Will, a standout member of staff who served us breakfast and evening drinks at the bar (I won’t mention helping him start the fire – hehe!). Liz, the co-owner, was another highlight of our stay. Her warm hospitality and extensive local knowledge helped us plan some wonderful day trips.

Overall, while the hotel could benefit from some refurbishment in places, this did not affect our holiday in the slightest. It’s all about making the most of your experience, and we certainly did.

We had a wonderful holiday and highly recommend the Portsonachan Hotel for its charm, friendly staff, and breathtaking location.

Posting on behalf of my grandparents as I can’t describe how genuinely upset I was for them. This was the first time away they had in years together, they had been looking forward to it for months and it was my nans dream to go to Scotland. They travelled the 10 hour journey and were greeted with what I can only describe as a hideous room. I appreciate they got a good deal but they still paid money for this and were charged £81 each for New Year’s Eve on top. My Nan rang in tears and I said it can’t be that bad? Then the pictures followed and I was in shock. I don’t understand how the owners can think this is acceptable at all for anyone to stay in? And to charge the rooms out looking like this is even worse!
My Nan was so upset we had to race round and find a hotel for them to go to the following day so they could head back home after a good night sleep. I mean look at the bed they were given!? Never in a million years could I expect an elderly woman to sleep on that not in a million years!
I wish we had read some of the reviews first but looking at the brochure my Nan was given it didn’t feel like we needed to as it looked lovely! So gutted for my grandparents and would hate for anyone to get the same type of room 😞

The serving/bar staff were hardworking, efficient and friendly. Food was OK in terms of quality and preparation - but oh so heavy-handed with the 'sauces'...e.g. we had to use scuba gear to get down through the 'marie rose' lake to find the prawns in our prawn cocktails! We both agreed that our shower mat was lovely and fluffy (only used on two occasions when we were able have a shower, of course: see below)!!

Well, that sadly is just about it for the good* stuff, (*subjective use here of word 'good').

We're mightily relieved to have just got home after a three-day inclusive Christmas break there; at £750 for two of us. During our stay at Portsonachan Hotel not having running tap water, hot and cold, for one day out of three was pretty inconvenient; and sharing our lochside 'lodge' with mice, their droppings and the baited traps, in our kitchen cupboards was, to say the least, somewhat off-putting, but, what really, really incensed us was being asked/expected to pay 'extra' for a cooked breakfast each morning!!!! What an outrageous money-grubbing liberty!!

The whole place is in utter and desperate need of new and imaginative ownership... closing it down for a year+, or so, to enable some £2-3 million spending to bring it kicking and screaming into shape; i.e. something resembling the clean, hygienic and comfortable 21st century facility it ought, and deserves, to be in that wonderfully idyllic temperate rainforest location! Alternatively, demolish it entirely and start again! Once either is done then one can, with some justification, perhaps, charge extra for bacon and eggs!

The current reality is that it proffers worryingly misleading information leading to disingenuous management excuses and rationale for failure to deliver to customers' paid-for requirements and expectations, ("...the water pump has just been stolen..", "...I know what it's like without running water, I was brought up on a hill farm in the Lake District..." ). Fielding this sort of inane drivel to one's unwashed, cold, cheated and irate guests is, some might allege to be, a poorly-judged, highly dishonourable and insulting 'customer focused' attitude and approach.

In essence it's like this .... If you've already booked and paid for one of their 'packages' please, please cut your losses and do not go! Instead, spend an hour, or two, slamming your hand in a car door; much less painful, much more relaxing and certainly much less frustrating. Honestly, honestly!!

After a previous stay at Portsnachan Hotel in December 2023 – even with a power cut we had a lovely stay and (apart from the breakfast service which I can see from recent feedback has not changed) we were looking  forward to returning this year
We purchased a voucher with the 4 night deal – we asked to use this over NYE and agreed to pay the additional cost for upgrade to lodge & the evening meal/entertainment.

On the day purchased the salesperson rang the hotel directly to check availability for both lodge upgrade and for the NYE special – 3 times we asked if this was included  in the final price and we were informed it was – total cost was nearly £600 per couple – we paid there and then and was looking forward to ringing up to confirm
 
Ongoing problems then followed…. Not just for myself, a few other couples I am aware of had the same issues!
Calling to book in we was advised the price did not include the NYE upgrade, even though we we had been promised this, there was a constant lack of communication and ownership between the hotel and the salesperson. After being falsely sold the voucher I was advised to email in – I did and after 6 emails received confirmation that I was entitled to a full refund and this will take 2 weeks to receive back.
 
2 weeks arrived and no refund – on emailing and calling hotel all I kept getting told was ‘its been processed’ but they would not give me a date this was processed and another 2 weeks passed. 
From this it was clear that the hotel did not care about us being mis-sold or the large  amount off £600 awaiting to be refunded.
To Make it worse every time I called to request an update I was always very rudely spoken to by ‘Liz’ who I am now aware is the manager but lacked communication and empathy skills! She Claimed did not know anything about the refund and I then had to re-send all emails again and was promised a call back within the hour (4 months in and still awaiting that call) 

Every time I called for the next 6 weeks after emailed again ignored, Liz refused to take my call or I was constantly informed ‘was on the other line’ – at one point Liz was ‘on a call’ for 7 hours…. No wonder business does not ruin smoothly!!
 
The ongoing emails with no response, the calls for update lasted 4 months – from this I had no choice but to go through my bank for a chargeback. Luckily I had the email to confirm refund but again the hotel refused to co-operate with my bank and awaited until the decision lapsed on 2 occasions before we finally got a refund in December 2024
This has been 6 months of hell trying to get our money back – this should not happen within a business and we should not have received the rudeness, unpolite and disrespectful communication from the staff including the ‘Manager Liz’
 
Of course the Manger will defend the hotel and call this all ‘untrue’ but I do have all the emails and phonecall recordings available to prove this was a disaster from start to end!

It has a private water supply which is contaminated and not fit for consumption - health warnings displayed by Argyll & Bute Council. No hot water! No running water for 98% of our stay! No heating! Couldn't flush the toilet. Couldn't shower! Had to boil a kettle to get hot wash for a hand basin wash / shave. Bottle water handed out daily. Dinner was extremely poor and over priced. Service was so laid back it was horizontal and couldn't care! Continental Breakfast was really good until the Apple juice started to ferment as it had expired!
The Room itself was nice and bed was comfy and a good sleep. Kept getting told it would get fixed but after three days??? We left early (4 night stay was booked) as it was a joke and asked for a partial refund and that's when it got interesting.
Owner just flatly refused to listen to any logic or reason, witnessed by other guests who were also leaving early!

I read some adverse reviews before I came here and was a bit concerned!
But really there is so much good. There are glitches but the whole place has a lovely friendly ambience. The staff are great and do their absolute best.
The location is outstanding. What views.
I loved the cosy lounge, chatting to other guests, the roaring log fire.
They have an amazing selection of whiskies!
The continental breakfast was good.
It is remote but that is part of the attraction.
The autumn colours when I was there were just beautiful.
It was a pain with the sporadic showers, lack of hot water and could be a bit shambolic at mealtimes.
The evening meals were mainly good. I particularly liked the Cullen Skink and the steak and ale pie. They did a good Sunday roast too.
I won't forget this place because of the very quirkiness.
Just accept it for what it is . Not 4 star .
Oh it is very dog friendly if you have dogs!