These individual items are priced per item. Ive had items develop cracks without being dropped. Other items have " crazing" minature cracks in the pattern without being broken. Items per piece ar... Mehr ansehen
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Das sagen Bewerter
We bought full sets of plates,bowls and mugs in various colours about a year ago. In the last month or so several of the dinner plates have cracked and broken for no apparent reason. On two occasions... Mehr ansehen
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My first time having a faulty product. A Werndale container had a manufacturing fault on the lip. I contracted Portmeirion via email and I couldn't be more happy. A replacement was sent the very next... Mehr ansehen
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Items arrived ok but returned two items before Christmas (at my own expense) and refund not received until 8th January. I’d emailed twice to ask when refund will be issued and both times got a generi... Mehr ansehen
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Unternehmensdetails
- Porzellangeschäft
- Fachhandel für Arbeitsplatten
- Geschenkeladen
- Haushaltswarengeschäft
- Töpferwarenhersteller
- Töpfergeschäft
Informationen, die aus verschiedenen externen Quellen stammen
Portmeirion is a British pottery company based in Stoke-on-Trent, England.
Kontaktinformationen
London Road, ST4 5NZ, Stoke-on-Trent, Vereinigtes Königreich
- www.portmeirion.co.uk
3.0
Akzeptabel
90 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
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Over priced
These individual items are priced per item.
Ive had items develop cracks without being dropped. Other items have " crazing" minature cracks in the pattern without being broken. Items per piece are over priced at sometimes $90 per piece. When the value is 20 or less. As outsourcing to China, $ 90 per individual item, is unworthy of the brand. Im not paying top dollar for quality items, but cheap imports, that might cost a few dollars to make. Ive owned items for many years, not pre-set guidelines, set in this review. I have more than 10 years experience owning these items.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning, thank you for taking the time to leave a review.
Without seeing images, it sounds like you are referring to what we call crazing, which starts from a very small, perhaps unnoticeable chip. Over time, this can allow moisture to enter the ceramic body, which can then lead to crazing (fine cracks in the glaze).
Any items showing signs of crazing or cracking should not be used, as they are no longer safe once compromised. These items should be disposed of safely.
I would recommend contacting the Portmeirion USA Customer Care team directly as we are unable to help as we look after our UK market. They can be contacted directly via email at customerservice@portmeirion-usa.com.
Best wishes,
Portmeirion UK Customer Services.
We bought full sets of plates,bowls and…
We bought full sets of plates,bowls and mugs in various colours about a year ago. In the last month or so several of the dinner plates have cracked and broken for no apparent reason. On two occasions I've heard the crack when eating off the plate. I've contacted Port Meirion who have replaced two of the plates and have told me it's because only one side is glazed and moisture can get into underside which causes the cracking when exposed to heat. Am I meant to just eat salads. ????
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issues you’ve experienced with your plates.
The Minerals range is designed with an unglazed underside, which means the base of the ware is naturally more porous. Because of this, it’s important that each piece is fully dry before being exposed to heat—whether in the microwave or the oven. If any moisture remains within the unglazed base, it can expand when heated and may lead to cracking over time.
This care guidance is available on our Product Care & Use page on our website, and following these steps helps ensure the longevity of the range.
As the cracking has occurred gradually rather than after initial use, we wouldn’t classify this as a quality fault. However, when the care recommendations are followed, no further issues should occur. I can also see that replacements have already been arranged for you as a gesture of goodwill, and we hope these serve you well going forward.
Best wishes,
Customer Services.
Great customer service
My first time having a faulty product. A Werndale container had a manufacturing fault on the lip. I contracted Portmeirion via email and I couldn't be more happy. A replacement was sent the very next day. A seamless process, so many thanks.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning, thank you so much for your lovely review! We’re really glad we could resolve the issue with your Wrendale item quickly and smoothly. While we’re sorry to hear there was a manufacturing fault, it’s great to know our team could turn the experience around for you.
We truly appreciate you taking the time to share your feedback, and we’re delighted that you’re happy with the service you received. If you ever need anything else, we’re always here to help!
Best wishes,
Customer Services.
Great delivery service
We have had 4 seperate orders this week. 3 were delivered in 48 hours and 1 in 24 hours.
Products were as expected, my previous review I was disappointed with free gift but portmerion took my point on board.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you for taking the time to leave this review. We’re delighted to hear that your recent orders arrived so quickly — it’s great to know our delivery service has been reliable for you.
We’re also really pleased that your products met expectations. Your support is genuinely appreciated, and we look forward to assisting you again soon.
Best wishes,
Customer Services.
Not fit for purpose
I purchased 5 mugs and 5 tea plates from the Portmeirion Atrium Floral range on 8/11/25.
I have been using them regularly when friends and family visit.
It was commented on several occasions how quickly the tea or coffee cooled. I always put mine in microwave for 30 secs as I like mine hot but this did not seem to help.
I was perplexed being 79 and had lots of mugs for tea/coffee and never noticed this before. The mugs are also cylindrical shape which I thought may keep the drink hot.
I sent this information to Portmeirion this is their reply
"The purpose of the mug would be to hold liquid, rather than keeping it warm. The shape, wall thickness and body property will always affect how quickly an item will cool".
I was left a bit stunned at the reply and I am certain that I do not need to explain why.I
I expect mugs purchased for tea, coffee, hot chocolate to keep it hot for a reasonable amount of time.
Very poor customer service, would never use again.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you were disappointed both with your mugs and with the response you received from our Quality Team.
We completely understand why you expected your mugs to keep your drinks warm for a reasonable amount of time, and we’re sorry that you felt the explanation provided did not address your concerns as clearly or helpfully as it should have.
All of our ware goes through rigorous quality checks and testing to ensure items are fit for purpose before being sold to the public. The mugs are designed to safely hold hot liquids, and factors such as shape, wall thickness and material can naturally influence how quickly heat dissipates. However, we appreciate that this does not change the fact that your personal experience fell short of what you expected.
We are genuinely sorry that you were left unhappy with the response you received and that this has affected your confidence in purchasing from us again. Your feedback is extremely valuable, and we will be sharing it internally so we can improve how we communicate and support our customers in situations like this.
Best wishes,
Customer Services.
Quality Products and Great Customer Service
I purchased dinner plates, side plates and cereal bowls from the Botanic Garden Harmony range and I can confirm that I’m very happy with everything! After using them daily for a few weeks I can tell that the great quality and durability of the products will stand the test of time. Few of the pieces had small defects on them, but once I contacted the company they apologised and replaced them free of charge. Great customer service.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your Botanic Garden Harmony pieces and that they’ve been serving you well in daily use. It’s wonderful to know you’re pleased with the quality and durability of the range.
We’re also glad we were able to put things right quickly when you found a few items with small defects. Thank you for giving us the chance to resolve this — and for your kind words about our customer service.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your collection for many years to come.
Best wishes,
Customer Services.
Slow customer service
Items arrived ok but returned two items before Christmas (at my own expense) and refund not received until 8th January. I’d emailed twice to ask when refund will be issued and both times got a generic reply giving their Christmas opening hours?! It would have been much better to get a reply giving an estimate for refund processing; even if that was generic and was say 7-10 days.
*Edit - it took a month after I left my review for Customer Service to reply.. possibly still some work to do on timescales? *
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you for taking the time to share your feedback, and we’re very sorry to hear of your disappointment regarding the time it took for your refund to be processed.
Our returns process is handled manually by the team. Returned items are received by a separate department, and once they notify us that the items have arrived back with them, the refund is then manually processed by our Customer Service team. As this relies on different teams working together, it can occasionally take a little longer during busier periods.
Over Christmas and New Year, our operations are affected by temporary closures, which can delay both our response times and the time it takes to complete refund processing. We understand how frustrating this can be, and we apologise that the replies you received did not provide the clearer estimate you were hoping for.
We are currently reviewing ways to improve our returns system and streamline the process, including providing more helpful automatic guidance during peak periods.
Thank you again for your feedback — it really does help us identify where improvements can be made.
Best wishes,
Customer Services.
Shoddy service continues
Order placed on 19th December. Despite assurances from Portmeirion it's still in another county where it has been since Christmas eve.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
We’re very sorry to hear about the experience you’ve had with your order — it’s certainly not the level of service we want for our customers, and we completely understand your frustration.
We are extremely sorry that our courier, DPD, delivered your parcel to the incorrect address. Until you notified us that your order had been misdelivered, we had no way of knowing this had occurred. Thankfully, the individual who received your parcel contacted you directly, which allowed us to look into the situation as soon as we were made aware.
Once you were able to provide us with the address the parcel had been delivered to, we arranged for the order to be collected and then delivered directly to you. As your order contained Christmas items that had since gone out of stock, we felt it was best to recover the original goods wherever possible to avoid any further disappointment.
We truly apologise for the inconvenience and upset this situation has caused. This is not the experience we aim for, and we appreciate you bringing it to our attention so we can continue working with our courier to prevent this from happening again.
Best wishes,
Customer Services.
Awful customer service
Awful customer service - placed and paid for an order and to date have still not received any acknowledgment of order despite chasing customer services on several occasions. I’m now out of pocket and not hopeful that my order will be fulfilled - do not use this company !
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
We’re very sorry to hear that you’ve felt disappointed with your experience, and we appreciate you taking the time to share your feedback.
After reviewing your case, we can see that you reached out to us regarding not receiving your order confirmation. At first, we were unable to locate an order under the email address provided. Once you were able to confirm your payment method, we were able to investigate further and discovered that the order had been placed using an incorrect email address. This would explain why no acknowledgement or confirmation was received on your side.
Your order was placed during our extended 7–10 working day delivery timeframe, which is in place over the Christmas and New Year period due to our temporary closures. We can see that your order was delivered successfully within this estimated window.
We completely understand how frustrating it can feel when you haven't received expected communication, but we hope this explanation helps clarify the situation.
Best wishes,
Customer Services.
Outstanding performance!
This was a brilliant transaction from beginning to end. My products were ordered on 18 December 2025 and delivered 22 December 2025. Remarkable, as the Christmas orders/deliveries can be erratic? The products were packed in a very secure way - lots of protective paper to ensure no breakages. This is essential with delicate pottery!
The delivery was by DPD and was handled extremely efficiently! The courier delivered it carefully to my side door, as requested. I am absolutely delighted with the products, which will enhance my festive table! Thank you to all concerned - especially as this is a British company! 😀
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that everything went smoothly from placing your order on 18 December to receiving it on the 22nd — especially during the busy Christmas period.
It’s great to know the packaging kept your pottery safe, as we always take extra care with delicate items. We’re also pleased to hear that DPD handled the delivery well and followed your instructions to leave it at your side door.
Most importantly, we’re really happy that you’re pleased with your products and that they’ll be part of your festive table. Thank you for your kind words and for supporting a British company — it really does mean a lot to us.
Best wishes,
Customer Services.
ANOTHER ANGRY PORTMEIRION CUSTOMER
PORTMEIRION CUSTOMER SERVICE STAFF ARE EXTREMELY RUDE & OBVIOUSLY LIKE UPSETTING PEOPLE ON A REGULAR CONSTANT BASIS. THEY DO NOT CARE ABOUT 1 STAR BAD REVIEWS AS THERE IS AN EVER GROWING LONG LIST OF THEM FOR YOU TO READ
I Placed and PAID for an online order with Portmeirion Online UK, then I got an email from Carolyn Shitgler demanding I pay double for the postage costs, as apparently their website is extremely antiquated & hasnt been upgraded to charge the correct postage amount, so I wrote back saying that I had already paid the postage of 28.95 Pounds that was automatically calculated at checkout, which buy the way, was adequate to send the 2 items I purchased, as there are other UK websites selling the same items for around 14 pounds postage for 1 item. If YOUR website hasnt been upgraded to accommodate this problem, then it isnt my error and they should honour the sale regardless, BUT OH NO Carolyn then sent me numerous very rude intimidating obnoxious emails demanding I pay DOUBLE the extra huge postage cost regardless of what was calculated at checkout, she then justified her position by threatening to cancel my order if I didnt pay another 28.95 pounds ontop for the postage. I refused to pay as this error was not my fault, so Carolyn cancelled my order. I should not have been given a standover bullying ultimatum and forced to pay anything extra, by an extremely rude, facetious vile woman who defends a greedy company who have refused to spend money to implement upgrades on their website to correct this issue. Portmeirion should be ashamed to employ people like Carolyn who have no people skills, treat their customers like dirt & think they can speak to people however they want with no consequences, I really do not know who the hell this woman with an ugly witch wart chin thinks she is. I WILL NEVER BUY FROM PORTMEIRION EVER AGAIN. YOU HAVE PROVEN TO ME THAT YOU DO NOT DESERVE MY BUSINESS SO YOU CAN SHOVE YOUR CRAPPY QUALITY ITEMS & DISGUSTING BAD SERVICE, UP YOUR BUM
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Hello there,
We’re really sorry to read about your experience - it sounds very frustrating. After checking our systems, we can’t find any order or communication that matches the details you’ve shared.
We also don’t charge the postage amounts mentioned or request additional payments after checkout. This suggests the order may have been placed with a different retailer selling Portmeirion products but not affiliated with Portmeirion.co.uk.
If you’d like us to confirm anything, please contact customerservices@portmeiriongroup.com with your order number and we can do our best to help.
Best wishes,
Customer Services.
Lovely stylish dinner plates and excellent customer service when replacing items damaged in transit
Ordered direct from Portmeirion to add some plates to the bowls and other stuff we already have. Order arrived pretty quickly but unfortunately one set of x4 were all badly broken on unpacking. Wasn't a problem as Portmeirion were excellent and dispatched a replacement box pretty much immediately. Great customer service and would not hesitate ordering directly from them again.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning,
Thank you so much for taking the time to leave this wonderful review. We’re really pleased to hear that you love your stylish dinner plates and that your order arrived promptly.
We’re very sorry that one of the sets arrived damaged — although unfortunately this can occasionally happen in transit, we’re glad our team were able to get a replacement sent out to you straight away. It’s great to know you were happy with how this was handled.
We truly appreciate your kind words about our customer service, and we’re delighted to hear you wouldn’t hesitate to order directly from us again. Thank you for choosing Portmeirion and for continuing to add to your collection.
If there’s ever anything else we can help with, we’re always here.
Best wishes,
Customer Services.
Worst customer service out!
Broken product awful customer service
My items were badly packed and arrived obliterated I followed the instructions of photographing and reporting the damage by email. I did not receive a response to my email so then I tried to contact them via their chats on their website only to be told there is nobody available on chats and to contact them during opening hours bearing in mind that I am contacting them during the opening hours given.
 All adds up to a very poor purchasing experience and a poor attitude to their customers satisfaction
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning, thank you for your review.
We’re very sorry to hear about your experience and the disappointment caused — this is never what we want for our customers.
During our busiest periods, our response times can extend to 2–3 working days. This was reflected in the automated bounce‑back messages that were active at the time of your enquiry. As a small team, we sometimes have to temporarily switch off our live chat option so we can stay on top of incoming emails and telephone calls. This would explain why the chat function appeared unavailable even during our opening hours, and we apologise for the frustration this caused.
I can see that your emails were responded to within the stated response timeframe, but we are sorry that the delay made you feel unheard. Your images and details were passed on to our Warehouse Management Team to investigate the damages, and I can also see that this was acknowledged by our team.
We truly value your feedback, and we’re sorry that this experience fell short of the service we aim to provide. Thank you for taking the time to share your concerns — it helps us improve.
Best wishes,
Customer Services.
Loyal Portmeirion customer looking for resolution
I’ve been a loyal Portmeirion customer for more than 35 years. Over that time I’ve purchased and gifted dozens of pieces, especially from the Botanic Garden range, which I’ve always appreciated for their beauty, durability, and quality.
Recently, a few plates and coffee cups that were given to me developed hairline cracks after normal microwave use. The backstamps clearly say “Microwave/Dishwasher/Freezer Safe,” and I’ve always followed the care instructions, including avoiding certain detergents and handling everything carefully.
When I reached out to customer service, I was told the items were “too old” to be covered. I understand that return windows have limits, but that response doesn’t seem consistent with the reputation of a brand like Portmeirion! Especially given my long history as a customer, and the fact that I’ve followed all the recommended care guidelines.
This seems more like a product fault than misuse, and I’m asking for a one-time goodwill replacement or store credit to resolve this fairly. I’ve already provided photos of the damage and backstamps, along with a timeline, and I’m happy to do so again. While I don’t have order numbers because these were gifts, I don’t believe that should disqualify a legitimate claim!
I’m reaching out in good faith and truly hope Portmeirion will respond the same way. I want to keep supporting and recommending your brand, but this experience has made that difficult. Thank you to anyone at the company who can help with this! I look forward to your response.
18. August 2025
Bewertung ohne vorherige Einladung
Really pleased with this company…
Really pleased with this company supplied the goods in a very timely manner couple of issues and had to return items which were replaced very quickly. I would highly recommend them.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning Glen, thank you for taking the time to leave a lovely review. I will be sure to pass your comments onto all involved. We look forward to you shopping with us again in the future. Best wishes, Customer Services.
Iconic Portmerion location and fine restaurant
Iconic Portmerion location with weather to die for and this superb Italianate Venue to hang about in ..
The main Conran restaurant has upped its game enormously since I was there last and its now a go to destination with finally a restaurant with food quality and sophisticated choices to match ..
Bee Seeing YOU!!
"I've resigned. I will not be pushed, filed, stamped, indexed, briefed, debriefed, or numbered. My life is my own. Patrick McGoohan"
NO6 Has left the building...
But will return..
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning Michael, thank you for taking the time to leave a lovely review. I will be sure to pass your comments onto all involved. We look forward to you shopping with us again in the future. Best wishes, Customer Services.
Another good experience
Another good experience. Got the little wren set, how good they will be we will find out, but they certainly look great and delivery was as expected
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Hello Osama, thank you for taking the time to leave a lovely review. I will be sure to pass your comments onto all involved. We look forward to you shopping with us again in the future. Best wishes, Customer Services
Beautiful products and quick, well packaged delivery
I ordered several boxes of the botanical glassware and a Sophie Conran gravy boat. Having never ordered from Portmerion before and seeing mixed reviews, I was a little concerned. I didn’t receive an email confirmation so called and the phone was answered quickly by a lady who found my order and sent me a link so I could track delivery. She dealt with things quickly and efficiently and everything arrived, extremely well packaged and in perfect condition within 3 days. Excellent service and the glasses are beautiful, delicately designed and elegant. Thank you for a great service.
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning Debra, thank you for taking the time to leave a lovely review. I will be sure to pass your comments onto all involved. We look forward to you shopping with us again in the future. Best wishes, Customer Services.
We bought two dozen full play Settings
We bought two dozen full play Settings. That was six or seven years ago. Everything literally everything is cracking and falling apart. We have never had even the cheapest China fall apart like this. Absolute junk
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good Morning , thank you for taking the time to review our products. We are sorry to hear of your disappointment, unfortunately we can not see any request for us to look into this for you on our system, if you wish for us to review this please contact us on customerservices@portmeiriongroup.com. Best Wishes, Customer Services.
Outstanding
I just placed an order with this company.
Easy to order; delivery was amazing, quick, efficient with excellent communication.
Pottery arrived beautifully packaged with a wonderful free gift and I have to say I was delighted to see “Made in England “ on every item. The pottery/ plates/ cups themselves are absolutely beautiful and of an extremely high standard. I cannot rate this company highly enough. Outstanding thank you.
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Portmeirion UK
Good morning Marion, thank you for taking the time to leave a lovely review. I will be sure to pass your comments onto all involved. We look forward to you shopping with us again in the future. Best wishes, Customer Services.
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