Policywave Bewertungen 257

Received my renewal quote via email on the Tuesday afternoon, Wednesday morning was the first phone call (no time to ring other insurance companies for a comparison quote) and the phone calls were relentless from there. On the Friday I was called 6 times, it’s borderline harassment. I’m a driving instructor, I can’t just randomly answer a phone. The 6th call I answered…it wasn’t convenient, but the calls we’re getting ridiculous, had to talk to Steve the chat bot, told him “I” would contact them on Monday…..guess what, got another phone call on the Saturday. Did end up renewing my policy with Policywave, but you almost lost me because of what seemed like pressure selling.

Jamie customer service was legendary. He gave the services I was looking forward to.

Rang up recently to change my address on my policy. The girl on the phone was fantastic. Can't remember her name sorry.
However, literally every other company I have contacted has changed my address with no charge. Yet Policywave charge £45 for a address change! And I get charge £11 more for technically living in a "better" area and my car is now on a driveway. Very disappointing thats all. And that's my reason for only 4 stars.

Easy to get in touch with ,straightforward changing vehicle insurance over to a new car

Great customer service and competitive price

The customer service provided by your staff member was extremely professional and friendly. She is a true asset to your team. Thank you so much.”

Very helpful, and polite

Good company but annoying that you have to produce proof of documents every time.

Excellent service year after year, many thanks.

Stuart was a star, beltin personality & someone that made me feel like they wanted my business. (& he laughed at my crap dad jokes). A credit to the company & whoever gave him the job. Oh, & knocked a few hundred quid off my previous insurance company's renewal quote😁

Very helpful, friendly customer service staff. Made everything smooth and easy. Nothing was too much trouble. Excellent service and very competitive premiums.

I really do not like AI telephone calls. Whilst they might work for you as a company, for the client they are extremely impersonal, rigid in what they can do, and very, very time consuming! If it hadn’t been the fact that Policywave was the most competitive insurer by far this year it would have dissuaded me from going with them. I sincerely hope that AI calls is not the way forward.

Fantastic service really friendly and helpful went above and beyond to get a better quotation

Reliable and efficient service, customer service team always friendly and well informed making business with you easy.

Excellent and very good service

Great customer service and got me a very competitive quote

Great service

Customer service all questioned were answered