Hands down some of the best customer service I’ve experienced! Unfortunately my pot was out of stock, I received a message the same day as I placed the order offering alternatives. My 6! Plants arriv... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great recyclable packaging, quick delivery & really good quality. I ordered an ‘imperfect plant & pot’ at a really great price & I’m struggling to see the imperfections! Also came with a free spider p... Mehr ansehen
Unternehmen hat geantwortet
Great service twice from Pointless Plants now. When there was an issue with my order, they were quick to resolve it with no fuss. Plants themselves are fantastic, arrived well packaged and protected,... Mehr ansehen
Unternehmen hat geantwortet
I LOVE YOU POINTLESS PLANTS! I sent a plant as a gift to my best friend in the UK for her birthday and because I have been living in Costa Rica I asked the lovely people at Pointless Plants if they co... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are on a mission to make our Planet a GREENER, HEALTHIER, and HAPPIER PLACE to live. This is why we offer affordable plants for EVERYONE!
Kontaktinformationen
Vereinigtes Königreich
- hello@pointlessplants.com
- www.pointlessplants.com
Amazing service as always
Amazing service as always. Plants we’re a gift but recipient loved them.
3. November 2021
Antwort von Pointless Plants
Thank you Michelle!
Great experience
I ordered a big cheese plant. Was packaged great and got to me safe and sound in good time. I would recommend
30. Oktober 2021
Antwort von Pointless Plants
Thank you GN!
Very quick delivery and high quality…
Very quick delivery and high quality plants! Very informative website as well
30. Oktober 2021
Antwort von Pointless Plants
Thank you Gabrielle!
Great plants, pot a bit iffy...
Once again Pointless Plants have sent me 3 fantastically healthy plants that were well packaged and arrived looking great. The only reason I haven't given 5 stars is that one of the plants I bought was a less than perfect plant with a pot. The site states the pot may have some imperfections, but it will still have a good side. It looked amazing until I discovered that the imperfection is a hole right in the middle of the base! Not the best when you have a big plant and plant pot that are sitting in an awkward corner to access and you were planning on using the pot as a safety net if water drains out of the bottom of the plant pot! I've remedied it by adding a base inside the pot so it's working now and generally I am happy with my purchase again.
26. Oktober 2021
Great purchase. Will definitely use again!
Amazing packaging and the flower was beautiful. Also really pleased that they plant 10 trees for every plant purchased! (I think I got that right!)..
Also came with a handy QR code with handy note on how to look after the plant.
25. Oktober 2021
Antwort von Pointless Plants
Thank you Krysy, we really appreciate your review!
Brilliant company
Brilliant company, I love all their products, and they don’t just throw away slightly imperfect products, great delivery and honest descriptions
25. Oktober 2021
Antwort von Pointless Plants
Thank you Cherry, we love our imperfects!
Straightforward & easy process when…
Straightforward & easy process when ordering! Items came the next day! Kept up to date with dispatch and delivery throughout and actually love my plant & and pot! Would order again 100%z
25. Oktober 2021
Antwort von Pointless Plants
Thank you Kelsey, we really appreciate your review!
Calathea Flamestar and Root Rot
I ordered a Calathea Flamestar for my partner which arrived promptly and in secure packaging. Only thing was, my partner repots new plants as soon as she gets them in order to check the plant and its roots. Sadly, whilst the Flamestar's foliage looked gorgeous, it had a bad case of root rot. She had to wash the roots thoroughly and cut the affected parts of the roots. We are currently trying to save it.
We emailed PointlessPlants that same day and sent them photos of the Flamestar and its roots. They replied the next day, acknowledging that it did have root rot and gave us some advice and offered us a refund.
So overall, we were pleased with PointlessPlants' fast delivery and quick resolution of a problem, but naturally disappointed that the beautiful Flamestar wasn't in the best condition. On the other hand, we also understand that because above the soil the plant itself looked stunning, it wasn't yet showing signs of root rot. But it would have just worsened over time if the root rot hadnt been spotted when it had.
We are still happy to come back to PointlessPlants as they do have a beautiful range of plants, and provide good customer service.
22. Oktober 2021
Antwort von Pointless Plants
Thank you for your review Jan! We really appreciate your honest feedback and we take it to try and improve the service we offer. We hope Buzz is okay and we hope to welcome you back again in the future 🤞
Always great service and quality plants…
Always great service and quality plants thank you
19. Oktober 2021
Antwort von Pointless Plants
Thank you Frank, we really appreciate it!
Always great service and communication…
Always great service and communication but overall a company that cares about sustainability from packaging to giving second chance to maybe a bit less perfect looking plants. Highly recommend
19. Oktober 2021
Antwort von Pointless Plants
Thank you, we really appreciate your review!
Good quality products and healthy…
Good quality products and healthy plants! Delivery was quick and packaging is recyclable. Would highly recommend.
16. Oktober 2021
Antwort von Pointless Plants
Thank you Michele, we really appreciate your review.
Root rot and broken plants
I have ordered from pointless plants before and have had no issue, great healthy plants!
I ordered some plants recently with the intent of giving them way as a gift. The order came with a free cheese plant (this is the bit I really wanted to gift). The first plants came all fine- but noticeably sodden soil on the cheese. A few days later patches on the leaves. ?over watered? (After later inspection bad root rot)
Contacted customer service and a new plant sent out- it arrived battered with snapped leaves and brown bruised areas. Again contacted and was sent a 3rd plant this time a bigger one as they were sold out. It is with much disappointment that this plant has root rot and the leaves are turning brown/yellow after a few days. The roots coming out near the top of the pot are mush!
The customer service was great but to have 3 plants all of which are not acceptable is just not good enough.
14. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Pointless Plants
Hello Grace, thank you for your review! We appreciate the good, the bad and the ugly. This is a mix between bad/ugly and it's completely our fault.
All of our plants arrive directly from growers mostly in the Netherlands. Our plants roll in and are delivered to the customer very quickly to avoid holding a lot of live plants. Most of the time everything is smooth and plants are healthy from some of the most reliable growers in the industry. Occasionally, things go wrong which is why we have a 30day guarantee on our plants. If a plant show signs of being unhealthy within 30days it is most likely due to its growing conditions before or the shock of transport.
We are glad our customer service has been great and we can only apologise for the inconvenience this has caused. It is extremely rare and hasn't happened before that 3 replacement plants have been unhealthy. We will send you a complimentary gift card just incase you wanted to buy plants from us again in the future.
Plants very well grown and arrived well…
Plants very well grown and arrived well packaged and promptly! Only downside is not UK grown but still happy with them.
12. Oktober 2021
Antwort von Pointless Plants
Thank you rosie! we really appreciate your review! Unfortunately most of Europes houseplants are grown in Holland. The UK has a very limited selection and normally cannot offer the variety and small order quantities but we hope as houseplants become more popular it appeals to UK growers which will give the market a great opportunity to buy UK houseplants :)
Amazing service
Plants came quickly and was kept up to date with delivery, also the plants are fab. Will deffo order from pointless plants again
11. Oktober 2021
Antwort von Pointless Plants
Thank You Maz!!
Antwort von Pointless Plants
Thank you Sarah
Great selection of plant’s
Great selection of plant’s, perfectly packaged and good quality plants- one happy customer!
9. Oktober 2021
Antwort von Pointless Plants
Hello Hannah, thank you for your email. We really appreciate it.
I am so so in love
I am so so in love! I love the way my first plant arrived and she just looks stunning and tree planting? Guys Giu are spectacular!!♥️
5. Oktober 2021
Antwort von Pointless Plants
Thank you Sabrina!! Such a lovely review, we really appreciate it!
Antwort von Pointless Plants
Thank you Kirsten!
Antwort von Pointless Plants
Thank you! We really appreciate your custom!
The plants are wonderful and arrived in…
The plants are wonderful and arrived in great condition and very easily. The care guides online are also very helpful.
2. Oktober 2021
Antwort von Pointless Plants
Thank you Hannah! We really appreciate it!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.