Plympton Car Centre Bewertungen 

I do not recommend PCC at all along with PMC. The review I tried to write is too long so this is a very shortened version.
I purchased a car back in March. We took a long time choosing our car and selected PCC based on locality, the fact they have a garage attached and the great service awards and customer reviews. We had great service at the start. The guys were friendly, chatty and very knowledgeable. Our car had a few minor issues that would not be a problem to sort, however we have endured 10 weeks without a vehicle. (We had it for 3 days)We have been told little white lies more than once about where the car was (we saw it driving along in plymouth when they told us it was with them). They said we were mistaken and then back tracked.
We were told it had gone to citroen for codes to be inputted from France and the system crashed. When it went back to citroen on a second occasion we spoke to the Citroën mechanic that said our car had never been there before. The last 10 weeks of our life have been constant talk of cars, multiple phone calls and feeling fobbed off. I don't think they prioritised us at all. At one point they spoke of sourcing another similar car which we were up for but nothing came of it. We put fuel in the car £50 which they wouldn't reimburse.
We paid tax, insurance for over two months and they ruined our new car mats.
We are out of pocket now, 3 months down the line, no car.
Extremely unhappy.

Brilliant dealer for buying first car for my daughter. They were very professional and knowledgeable. The proof of their integrity was to come later when a small fault in our purchased Citroen made it go into limp mode.
It was on the back of a recovery truck and fixed within a day under the supervision of the wonderful and friendly mechanic Neil. His attention to detail and communications were absolutely faultless.
It is scary buying a used car but at Plympton Car Centre they make sure it's not going to end like a horror story.

Very efficient , knowledgeable and honest service .Thanks so much Plympton Car Service especially Morgan who guided me through the whole process.Brilliant.

A more friendly or polite staff would be hard to find. I've now bought 2 cars from them, one just recently. Unfortunately it developed a fault. On phoning the garage I was told to bring it down which I did. The problem was quickly sorted within a day. So thank you Neal and Adam. Its been a pleasure dealing with you.

Amazing car buying experience at PCC, the whole team were professional, helpful & knowledgeable from the start.
As a female fairly nervous buyer they put me at ease straight away & made the process of buying my new car fun & really easy.
I cannot recommend this company more highly.

i certainly would not recommend this company we put a deposit down in september 2022 we were meant to take delivery on the 1st of october 2022 after paying the finance on the vehicle and extra warranty (which ain’t worth the paper which it’s written on) however apparently the parts were which was required to get it through the MOT was not available so we paid the financial agreement and finally toke delivery of the vehicle on the 29th April 2023 since then the vehicle has been in the garage for repairs 3 times now and they say the warranty doesn’t cover the issue yet we have had it 6 months surely that’s this company responsible for this under the trading account! also they put incorrect dates on the extra warranty which we paid for! ADVICE DO NOT BUY A VEHICLE FROM THEM! may also add the owner threaten my partner when he was drunk and said he didn’t want us to have the vehicle we now so wish we time the idiot up on that deal as the car is rubbish! and the lack of communication when we were waiting for the vehicle was non existent unless we called i certainly wouldn’t recommend their garage what is attached the company as they have no idea on warranties was sold to use they are the last company would trust with any vehicles in sales or service

Enquired about a Citroen Cactus. Questioned the price which was more than £1000 the asking over the suggested valuation out of several independent valuations I got for the vehicle including Autotrader. Asked to meet the dealer half way and they refused after being caught with their pants down and not having an explanation for why the vehicle was overpriced despite trying to lie and say it was AutoTrader who gave the valuation lol. In the end, I offered more than it was worth just £500 short of their valuation which even they admitted was £392 over the average. They refused, fair enough, I left it at that. Half an hour later I get a message again from this Stewart guy I was dealing with, saying that they had sold the car, which was completely unnecessary as I told them I wasn't interested anymore. I replied: "Good for you but I feel sorry for the guy who got robbed." Instead of leaving it at that the dealer was then rude enough to continue by saying: "You were the one trying to rob the car but good effort and as I said we are good at what we do and have been selling cars for over 30 years. My advise to you would be if you see a nice car just pay the money to save yourself embarrassment." Disgusting way to treat potential customers and frankly they are the ones that have embarrassed themselves with their brazen arrogance after they've been caught red handed trying to rip someone off! Anyway, jokes on them after this review

I bought my car from Adam about 3 months ago. The purchase of the car, sorting finance and the delivery was all made so effortlessly, with no pressure or hard sales which helped make it all completely stress free. The amazing service didn’t stop there. A few days in I got ‘stuck’ on a hill near The Hoe, not knowing how to use the automatic hand break correctly! Adam came out and helped me reverse out. There was no obligation or expectation for him to do that - surely above and beyond?!
Finally, I’ve just had a couple of minor problems with my car. I got booked in very quickly and all fixed and ready to collect within a couple of hours. I highly recommend to anyone whose thinking of buying to visit PCC.

Absolutely amazing service from the car sales team while looking for a car. All of the team at plympton car Center was polite and helpful.
While I was looking for another vehicle my car was in having a mot, the young lady behind the desk was exceptional very friendly and polite couldn’t do enough to help. While I waited coffee and a chat was very pleasant.
Will definitely be returning my custom here.
Amazing people and service.

We bought a car from pcc back in December and have had problems, it didn’t get dealt with very well so on the 12th of July I wrote a bad review for them which I didn’t do lightly. The response from pcc was very quick and we found out that a major shuffle has been done. We met Adam the new sales manager and Neil the garage manager , such a different feeling in there and they could not have been more helpful, If you have had problems in the past please give these new guys a chance .

Brought my car from here what a amazing service lovely staff was made to feel so comfortable aloud me to have as much time as I needed so I didn’t feel rushed or pushed.They took me around every car I liked the look of that I saw on the website and explained everything about them in great detail. Will definitely be recommending To friends and family

I don’t normally right reviews, feel it’s better to tell people face to face when I have had good or bad service. But this time it’s a little different.

I have used this place for 10 years and in that time have built up what I would call a nice relationship with them. Never had an issue with the cars I brought and always found them helpful.

We purchased two cars 2 weeks ago,1 for the wife and 1 for me. Wife’s had an issue that ended up in a disagreement between her and the staff. Not me, this is an important part to remember.

During the disagreement I stepped in to take over and have been nothing but polite and respectful in all my correspondence to Plympton Car Centre. The issue was sorted at the second attempt and all was good.

Now I have had issues with my car since the day I picked it up, nothing major until today. First issue was no audio in the car, something that could be fixed under warranty with little inconvenience. I wasn’t that bothered as wanted to enjoy the car for a week or so before giving it to them. Have called a few times but dates not worked out with having a loan car. Not a big deal but still annoying.
WELL today has changed everything. I have a major fuel leak on retuning home last night. Sent email with pictures so issue can be fixed, or so I thought.
It turns out my wife and I are not allowed here no more. They sent me the warranty info and I had to sort it myself.
Remember that I had zero todo with the disagreement previously apart from keeping the peace.
Now I’m left with a car that has a major fuel leak and have had my consumer rights removed by the director Stewart. He is refusing to deal with either of us and unfortunately only deals with me through the sales manager who if I’m honest is really nice but, it’s only my opinion, is being dictated what to tell us by Stewart.

Stewart has not discussed anything with me or had any contact with me, everything goes through his sales manager. It’s stewart who has removed my consumer rights and as a separate customer from my wife is wrong and unprofessional.

Please be cautious dealing with this dealer , great when you have no issues but I will not be returning, I am not allowed!!

Plympton Car Centre will probably respond to this, just remember that I had nothing todo with what happened and that you have removed my rights. Two cars, two contracts and two customers.

Sadly will never buy from here again.
I was lied too, verbally abused and blackmailed.
For anyone looking to purchase from this garage I would seriously consider another! All nice and friendly until there is something wrong with the car….

Thank you again, Jade and Neil for your great service and smiles. They fit my car in on a very busy day...identified the problem and made safe my car..super.

Well I don’t know where to start. This company has been an absolute shambles. Despite the initial friendliness they show when they think/know you’re going to buy one of their vehicles PLEASE DO NOT BE FOOLED.
I had a car from them, they persuaded me to take out the extra guarantee which they told me would cover if anything went wrong, oh how stupid was I.
After a couple of weeks of having the car things started to go wrong with it, actually it was one thing after another.
Why didn’t I take it back under this wonderful guarantee I hear you ask?!
Oh I did, I tried. Spoke to multiple people who told me I needed to speak with ‘Wayne’ the problem I had was ‘Wayne’ ALWAYS seemed to be busy, at an appointment, in a meeting or half day. Poor Wayne must be exhausted after all of these meetings he has. I have had the phone put down on me because I was asking to speak to someone higher to get this rectified as I had spent a lot of money on a car that was not fit for purpose! (reading previous reviews I can see this wasn’t only me it has happened too, and nope, no swearing or being aggressive from my end). Please AVOID this car garage if you want a good, reliable car & good after service. Because this garage does NOT have good customer service once you have drove the car off of their forecourt.
Absolute joke.
(Also reading previous reviews, do not try and write ‘oh please can you give me the details and we’ll sort it, because you obviously are incompetent and cannot sort it else it would of already been sorted when it needed to be.)

*also would just like to add, tried to put a review on their Facebook page & they deleted it & blocked me STRAIGHT AWAY! If they had nothing to hide why did they feel the need to block a customer (mind boggling)

First impressions - very friendly, attentive. This soon stops as soon as the car has left the forecourt - car proved to have many faults , rac and trading standards contacted . Tried numerous times to speak with owner who always seems to be in a meeting and even had phone put down on me mid conversation - absolutely abysmal
EDIT - i have read the reply left by the garage , and am in fact using a different name on purpose due to the fact of leaving a review on their website that they immediately removed - i can assure you that I have never used abusive language and 30yrs of appalling service is nothing to be proud of. I appreciate your reply Adam, if the case is that you deal with problems why was I always told to contact Wayne - who did in deed drop the phone as previously said abysmal and will continue to tell everyone of your poor service. Have also contacted Dvla and police as my trade in car is still in my name - 5 months later ( yes I should have sent the slip of myself but Wayne convinced me he was going to do this) . DISGUSTING to say the least

Jack went above and beyond and was so much help! Defo recommend

I booked to look at a car for this Sat only to be told that when I rang to confirm the booking was told the car had been sold in yet 2 days before I was told if the car had sold they would ring me up and tell me but no phone absolutely shocking . But they actually did me a favour cos I went to another garage and got a lovely little car and the service was fantastic . It has to be said I'd never use plympton garage shocking service . And I would of given zero stars but you can't

Further to the company’s response to my review I would just like to address a couple of issues - as Wayne says it’s important that customers can make an informed decision.
* I did actually give the company credit for a good pre-sales service
* With regard to the RAC report - the report we hold doesn’t say that they couldn’t find A fault, it says that they couldn’t find THE fault.
* Finally, I’m not quite sure how road testing the car ‘for 100’s of miles’ was helpful for a non start issue.
I hope that future customers now have the balanced view they deserve.

Bought a car from this garage on finance. I was assured it would have a service before being delivered, however when the car arrived it was clear this had not been done & the rear view mirror fell of as soon as it was adjusted. I phoned the garage only for them to say I needed to glue it back on. Had to spend over £300 on a full service as the oil was absolutely rotten and the coolant was causing a malfunction. Emailed in a complaint to the garage, only to be told that they never service cars and nobody said they would do it. Garage did say they'd send me a replacement rear view mirror which has never happened and probably won't. All in all, I would steer clear and find someone else.