PlumbProud 

I can only go by the fact that the tenant seems satisfied with the boiler as I haven't seen it

The installer was brilliant and explained everything clearly.

Happy with the service and installation. I did explain prior to the visit that some additional materials may be required due to the position of the flue, and was surprised that it cost an extra £500 for that. But other than that 10/10

Great company with prompt response and fast fitting of the new boiler. Mathew and his apprentice were very prompt on the day of fitting and did a great job. all the pipework is very neet and all the old equipment was removed from the house and they left everything nice and clean.

The boiler was relocated from kitchen to bathroom and was a bigger job than expected. The fitter explained things every step and left it clean and tidy each evening.

From getting a quote to having the boiler fitted was 2days everything was so easy,I was told the plumber would arrive between 8 and 10am,he arrived at 8am he was polite,his work was clean and efficient and he explained everything he was doing,

This company have been brilliant, very reasonable pricing. Special mention to Kadie for providing excellent customer service and took the time to help me find and understand the best solution, also keeping me up-to-date with progress. Quick responses from her manager with questions on scenarios that were not straight forward. This is part 1 of 2 reviews as the work has not been completed as of yet but I thought a review was in order as the level of service I received was excellent.
I highly recommend speaking with them if you need a boiler.

Haaris came on time and explained what he was doing and explained how the remote controlled worked as mine was broken, which was very helpful.

Hariss came on the agreed time for the boiler service and was very polite.

Fantastic engineer-PAUL, helped us with everything and did a full and proper job.

Harris had arrived on time did an amazing job . Was very clean and tidy

Dear Sir / Madam,

I enquired about a boiler replacement on Tuesday 21st February for my condemned Vaillant system boiler, I was informed that an ATAG was your premium boiler and I could purchase a 32kw one and have it fitted on Thursday 23rd February for £2900 of which I paid a deposit of £580 and had the balance on 0% finance @ £64.44 a month for 3 years.

On the morning of Thursday 23rd as promised the boiler arrived and several hours later a plumber arrived to fit it, on inspection the plumber informed me that he couldn’t fit the ATAG boiler to the vaillant wiring that was present, I asked whether he could change the wiring and fit the boiler and he replied no I haven’t got the control unit and then persuaded me to have a Vaillant boiler replacement, I then had a conversation with a lady from your office and she informed me that she could get a vaillant boiler delivered within a couple of hours and the plumber would stay and fit it, she then informed me that this would incur an additional cost of £430 increasing my monthly payments to £76.38 and pushing the total for the boiler fitted to £3,330 and I replied that ATAG was your premium boiler so I don’t understand the extra cost I had to pay for a Vaillant, she then went on to say that you were not adding anything on and that was the price, with me having no heating or hot water at this point I felt I had no choice but to add the extra on to the loan and move forward. The Vaillant boiler arrived and the plumber swapped it within 2-3 hours because no pipework or electrics had to be changed and a new flue was not required.

Feeling miffed at having to pay the extra I looked on your website and saw that the Vaillant boiler that was fitted had a fitted cost of £2,400 plus or minus 5% if it was a straight swap so the next day I rang and spoke to Marvin who advised me to send this email so you can look into this matter for me.

I could of purchased the exact same boiler from several suppliers for circa £1,600 so please see attached documentation and I don’t think for one minute it would cost me £1,700+ to of had it fitted.

Due to this I am feeling very upset, stressed and anxious, feeling I was taken advantage of in the situation I was in.

Please look into this as a matter of urgency because I will be escalating this issue to the Citizens advise the Ombudsman and trading standards.
In response to your reply, there was no extra work carried out it was a straight swap using the original flue and you advertise the Vaillant boiler I had installed for £2,400

Harris was very efficient and was very tidy . He has done a very good job .

After repeatedly telling the daft lady who phoned me that I did not have a ‘Back Boiler’ fitted , at her insistence, she continued to try and convince me that I did! I have a floor standing Ideal Mexico which I want replaced , but she kept rambling on about being a back boiler so I gave up and reluctantly phone British Gas to come replace my old Ideal. They obviously do not train their staff here! Later on after leaving a review the lady’s boss phoned up shouting down the phone defending his staff criticising the review. May I suggest that if you do not like negative reviews you train your staff adequately enough to properly handle customer enquiries. It was noted that during the lame excuses offered there was not one hint of an apology or offer to address the situation, even though he clearly indicated that he had listened to the conversation as they record all calls.
A complete waste of time trying to deal with this firm as they only want to hear what they want to hear.

Harris was here bang on time, he was very professional, clean and tidy and very helpful.

Harris was efficient and professional. Good service.

Plumbproud, still waiting for a response to my email of 25th May, but I know you like to respond to reviews.
I have requested that you make a compensationary payment of £360 so that with the insurance claim of £640 this will almost cover the costs I have incurred to replace the items damaged by incompetence of your engineer.

there all very helpful till you buy the product, tried changing install dates, sent a engineer 2.5 hrs to install so was a long rushed day. engineer was very good, polite etc, 2 weeks later a weld starts leeking (it happens, its life) . i ring plumproud they tell me to ring engineer (no i bought the boiler off plumbproud not the engineer, ) they arrange for a engineer to vist 10am on a saturday, then hours later engineer rings and asked to change it to 2pm. no problem then 3.30pm comes around, no engineer, i ring the only plumbproud number i have they cant help there only sales. i need install team which dont work weekends yet engineers are out working 🫣🤔 !!!!!!! i find engineers number, he wont answer his phone. but sends text saying he cant talk and making out im booked in for sunday. which i 100% was not. so called 12 yr warranty but no service/repair contact number !!!!!!

*Edit* engineer arrived sumday morning, cut out the leaking solder capping and replaced with a speedfit push fit coupler onto a open ended valve tap, on the pressurised side of the hot central heating system so now if the tap gets knocked not only will my property get wet, it will be hot as well !!!!!!

Haaris came to fit the boiler at 2 pm after been let down by previous engineer . He was lovely and friendly helpful young lad. Accredit to your company.