Plaisio - Πλαίσιο Bewertungen 

Unreliable and poorly designed website. I placed an order for an item that was not in stock.The system allowed me to place the order without flashing a warning, upon realising and customer services informing me that “it might be in stock at some point” I tried to amend my order. No such functionality exists, instead I have to cancel it and the only way to cancel my order is to call Greece. Following several expensive phone calls, I receive an email confirming the cancellation and a verbal promise of a refund (via Paypal) the next working day. The order was placed late on Saturday, the next working day was Monday, I haven't received a refund, the money has been debited from my account and my emails and webform request have been ignored. The website and the payment system are designed by a not very talented five year old. Avoid!!!

Don't shop here Δεν ξέρουν που πάνε τα τέσσερα online πωλησεις καμια εξυπηρέτηση πήρα ταμπλετ κολλημένο έλεος κλείστε το

That store sucks. I 've been waiting for a product that they supposedly had in stock for 3 flipping months. I 've called them numerous times i only got basic answers like 'we will inform the right department for you problem and we will solve it"( yeah sure). Long story sort i requested a refund .SInce then 3 weeks have passed still NO MONEY.

Although the website had ticked the products of my order as "available", a week later than the shipping date they called to inform me that one of the products was unavailable, but assured me that by the end of next week my order would be shipped. 3 weeks later than the shipping date i had to call them to find out that more than one products was unavailable. Of course I cancelled the order.

Not even one star customer service! Unbelievable how lame and rude the customer service agents are. The virtual chat is ridiculous and the email communication is poor... Really guys do something for this horrible experience.

BEWARE when ordering with antikatavoli and open package at the door to check if everything is inside!
Online invoice with 5 items (double printercartridge, mp3 player and 2 drawing books), package arrived 2 weeks later and payed 163,- to geniki taxidromiki. We open the parcel inside and the two ink cartridges are missing value of 120,-!! after spending countless hours trying to contact them 10 days later the cartridges arrive and geniki taxidromiki wants again 163,-! The courier threatened us that we had to pay or he would take the other items back. Still no reaction NOR help from Plaesio.gr! They said they will take care of it, the courier came every day to our home with the cartridges threatening us. After 1 month we gave up and payed the 163,- not to totally mess it up with the courier.

I made a delivery few weeks ago which came in an open box. Three of the items i ve ordered where missing.After hours of waitting at customer service line they told me to provide my iban so i ll receive a refund for the lost items. Refund was never received!

Με μία λέξη "ΤΡΑΓΙΚΟΙ". Απαίσια εμπειρία ηλεκτρονικής αγοράς. Τα προϊόντα που ήρθαν δεν είχαν καν απόδειξη αγοράς. Δεν έλαβαν υπόψη τίποτα από τα σχόλια που συνόδευαν την παραγγελία. Επιπλέον 3 μέρες με μισάωρη αναμονή στο τηλέφωνο για να μιλήσω και τελικά να μην εξυπηρετηθώ. Την τελευταία μέρα μίλησα με 4 διαφορετικά άτομα....το λεγόμενο "ΜΠΑΛΑΚΙ". Και με μία δεύτερη λέξη "ΑΠΑΡΑΔΕΚΤΟΙ".

Good shop!!!!!

AFTER A PURCHASE THEY DID NOT ACCEPT THE DIFFERENT ADRESS OF DELIVERY SO I PROCEED TO A CANCELATION OF THE ORDER . I paid with credit card so i am waiting for the refund.
Unreliable as always..

ΜΑΚΡΙΑ ΑΠΟ ΤΟ ΠΛΑΙΣΙΟ. Είναι Αλήτες και άξεστοι κοροϊδεύουν τον κόσμο. ΜΑΚΡΙΑ μέχρι να επιλέξουν να σέβονται τον πελάτη. Που άλλου να κάνεις παράπονα όταν στο τμήμα παράπονων (Η υπεύθυνη ΜΑρια Θωμα) σου κλείνει το τηλέφωνο?

Very slow to deliver and yet more expensive than competitors.

Mediocre service and prices. Lying about delivery times. They promise 2 days and it takes 2 weeks.

Online παραγγελία Δευτέρα που έλεγε εκτιμώμενη παράδοση Πέμπτη !!! τελικά την Παρασκευή την πήρε η μεταφορική για να μου την φέρει την Δευτέρα (7 μέρες μετά)
Γιατί μια τέτοια εταιρία δεν κάνει μόνη της τις παραδόσεις και πρέπει να υπάρξει μεσάζοντας ;;

False advertisement. Την επόμενη φορά να το ξέρουμε.

Αγορασα ενα κινητο τηλεφωνο με ελληνικη βιζα ενω βρισκομουν στο Λος Αντζελες και το παιδι που το παρεδωσε ηθελε τη φυσικη παρουσια του κατοχου της καρτας. Δεν πανε καλα οι ανθρωποι εχουν μεινει πισω στο 1970.Πρεπει να το κοιταξουν το θεμα γιατι δεν ξερω που το πανε ακριβως.Δεν το αφησαν το τηλεφωνο ενω το ειχα πληρωσει επειδη δεν ημουν μπροστα. Δηλαδη τι να πω.Δηλαδη ακομη στο Ελλαδισταν δεν μπορει καποιος αλλος να παραλαβει κατι που αγοραζει καποιος αλλος εξ αποστασεως.Εκτος αν συμβαινει μονο με τη συγκεκριμενη κουτσοεταιρεια ενα βημα πριν την πτωχευση της οπως ο μισοπεθαμενος που ξετιναζεται πριν αφησει την τελευταια του πνοη.

I bought a faulty item and it's been two weeks now and still waiting for a replacement. No-one cares even if I passed from their store and asked what is going on. Think to call my lawyer cause I paid so much money for a laptop and I don't have a laptop at the moment and I need it to work. Are they going to pay the money I am loosing from the work that its not done all this time? Terrible situation to me. Don't buy from there.

I left them an iPhone for diagnostics and repair on 13/12/19.Τhe guy at the technical support told me that they don't have the parts so it's going to have to send it to the factor but with no further info on how long it would take to have an update. One week later I called and asked why haven't I heard back from them and the representative of technical support told me that he cannot know how long is going to take because is not their problem but APPLE's factor. Frustrated, I asked for my phone back not repaired (I was hoping that they would return to me sooner, that way.)
On the 8/01/20 and one angry email after they informed me that on the next day my phone would be at the store to pick up, not fixed, as I asked. It took them almost one month to do NOTHING. And of course none apologized or explained why, even though on the email I asked to be forwarded to their manager.
I really feel sorry for the stuff that is working there, because when this company bankrupts, if they will put on their CV that they were working on Plaisio none is going to hire them.
P.S It took 1 day for another technician to repair my phone.

Bought from their e-shop various company products, and we had the "wonderful" experience of some products being in USED condition and sold to us as new. We had to go ourselves back to the shop and re do the order and take "new" products after some days. Unacceptable, stay away!

Example: one SSD was Toshiba in an OPENED unmarked box with Samsung manulas and inside the SSD had windows and a lot of forgotten files. We took it to Plaisio and the IT guy said this "oh yes I know this box"

I bought a Samsung A80 for 680.00e and from the firsr time I couldn't turn on the phone using my finger prints and end the calling as well. In addition I could't hear very well the person to the other side of tne
line. The very next day I returned the mobile and they told me that the mobile is ok and they refused change it although I held it to my hands only for a few hours! They don' t want to have clients for long time, they only want you to buy their trash!!

Γεια σας, μου ειχαν τρομερη απατεωνια στο Πλαισιο και το αφησα ετσι αλλα με το τελευταιο περιστατικο το ποτηρι ξεχειλισε. Αγόρασα το iPhone X και μολις το εβγαλα απο το κουτι ειχε σαν ενα κομματι μεσα στο γυαλι της καμερας. Πηγα απευθειας την ιδια μερα στο καταστημα τους και το εδειξα στην τεχνικη τους ομαδα. Αφου το ειδε ο τεχνικος μου ειπε οτι πρεπει να το γυρισει πισω και εγω εννοιται οτι ζητησα καινουργιο κινητο. Δεν ηθελα απλα να φτιαξουν το συγκεκριμενο. Μετα απο μια εβδομαδα περιπου μου επιστρεφουν το ιδιο κινητο και στο χαρτι που μ εδωσαν εγραφε οτι περασε ολα τα τεστ και δεν παρατηρηται βλαβη στην μπαταρια, απο που και ως που στην μπαταρια θα μ πειτε ενω το προβλημα ηταν στην καμερα. Πηρα τηλεφωνο την isquare που ειναι αντιπροσωπος της Apple στην Ελλαδα φορτωμενος με νευρα και η κοπελα μου λεει οτι το πλαισιο το δηλωσε σαν βλαβη της μπαταριας και το γραψανε καπου απλα σαν υποσημειωση για την καμερα οποτε αφου η μπαταρια ηταν ενταξει δεν χρειαστηκε να μου δωσουν καινουργιο. Φανταστητε να αγορασετε κατι καινουργιο και να ξερετε οτι ειναι προβληματικο απο την στιγμη που το βγαζετε απο την κουτα, ειναι τοσο λαμογια.
Τωρα προσφατα αγορασα ένα λαπτοπ dell xps 15 me ι9 που κοστιζε 3250€ και 3 μερες αφου το παραγγειλα, το εβαλαν ξανα σε προσφορα (ηταν ηδη σε προσφορα οταν το αγορασα ΚΑΙ ΚΑΛΑ) 250€ κατω με δωρο ενα τσαντακι αξιας 100€. Οποτε οπως ειναι λογικο φρικαρα με την ατυχια μου και τους πηρα τηλεφωνο αν μπορει να γινει κατι, επειδη μου φανηκε αδικο να πληρωσω παραπανω για 3 μερες διαφορα. Τους πηρα τηλεφωνο και μου ειπαν οτι θα επικοινωνησουν μαζι μου και μαντεψτε τι, δεν πηραν ποτε τηλεφωνο. Εχω ξοδεψει συνολο 6000€ σε αυτους σε 2 χρονια και αυτοι δεν μπορουσαν να μου κανουν μια εξηπηρερηση. ΕΣΤΩ να μου δωσουν το τσαντακι δωρο, ΟΥΤΕ ΚΑΝ ΑΥΤΟ! Μεινετε μακρυα!!

For my tourist friends that consider buying something in Greece:
Hello, they completely scammed me in Plaisio and I left it in vague, but right now ENOUGH IS ENOUGH. I bought an iPhone X some time ago and the moment that I got it out of the box, there seemed to be some piece inside the glass of camera. Of course I went the same day on their store and comforted them about it. Their tech guy took a look and told me that he will return it back so the Apple representives in Greece and take care of it. Of course I asked for a new one and not just fix. They gave me a damaged product, so they were forced to give me a brand new one. After one week they returned to me the same phone with a paper saying that "After checking the phone, there seems to be on problem with the battery", but the thing inside camera glass was removed. So I freaked out with their note and I called the representive. They told me that plaisio declared the phone as damaged battery, even tho none told them that there was problem with the battery. They only did that so they will avoid replacing me the phone. They are completely misleading scammers. Imagine buying something brand new and being damaged. Every serious company would replace it directly and not just fix.
Recently I purchased a Laptop Dell Xps 15 with intel core 9 which costed me 3250€ and three days after I ordred it, they put it again on sale (it was already according to their website when I bought it) and made the price 250€ down plus giving a carry bag as a gift which was worth 100€. So normally, I felt like an idiot for losing this gig for three days and I thought that they might help me since it's only three days difference. I called them and they told me that they will call me back about it. THEY NEVER CALLED! I have spent 6000€ to them the last two years and they couldn't even do a small thing for me. They could at least give me the bag as a gift, but not even that! Stay away from this unprofessional scammy store.