Old Pix UK Bewertungen 

The worst online shopping experience I have ever gone through. Ordered a camera for my dad 15/12/2015 and have never received it - now a month later.

Firstly was given wrong tracking number to trace the package, then when proof of delivery showed it had been incorrectly delivered, the pixmania supplier refused to refund.

Apparently they have no understanding of UK consumer laws, that having a package delivered to just anywhere and signed by anyone, doesn't constitute proof that I have received the goods.

Raising the issue with pixmania, just means they send emails to the supplier, all based on 2 working day response time. They have no escalation path and do not provide you with a refund directly. I've now sent over half a dozen emails, had to call their call centre and still no sign of my £400 refund.

For the small discount of £10 originally from Pixmania I'm now out of pocket, frustrated with no resolution in sight and still having to deal with their awful service.

NEVER EVER EVER order anything from this site if you value your sanity and free time.

Final note - the specific supplier on Pixmania was buyFive.com, which if you call their provided phone number goes to an automated voicemail message in Chinese.

Their first email response suggested that since it's UPS and not their fault the parcel was not delivered, they won't give me a refund.

The second email they sent suggested that in order to get a refund. I should package up the goods, which I haven't received, and send it back to them?!?

ordered a samsung s5 neo on the 21 dec, within hours of ordering received confirmation from a third party firm which i have never heard of, Elite gsm, was told delivery would be 3 to 5 working days, on 22 dec received an email saying phone has been dispatched and delivered 29 dec - 5 jan, thought all is going well. on 6 jan the phone hadn't arrived, emailed Elite gsm and was told a reply would be given within 72 hrs, 72 hrs passed no reply, emailed pixmania and asked for a refund on the order, again no reply, phoned my bank next day and asked them if they could claim the money back and refund it, luckily they said sure, it'll be in your account in the next 24hrs, as soon as my money was refunded had email from both companies within minutes, expressing their apologies over the order, one totally in french to a uk adress??
until money was refunded there was no contact from them and only my bank was co-operative, wouldn't deal with them again!!

Phone was ordered 19th Dec and was in stock (with over 10 in stock)
What isn't made clear is that you are not really dealing with one overall company but placing an order with them that is in turn placed with a another company acting as their 'agent'
In this case my order was actually with a French company called ELITEGSM.
This is where everything went wrong. No contact has been made with me despite multiple emails being sent. I managed to get hold of a person today in Pixmania who has given me 'tracking' information however having spoken to the courier they advise that nothing has been picked up from the French 'supplier' so nothing has been shipped.
Even Pixmania have not managed to get a response from ELITEGSM so not a great experience.
I certainly will not deal with either company again and if you choose to then best of luck! Use a credit card if you do as that should give you ultimate protection if it all goes wrong!

The Camera was a a grey import and I suspect was being shipped from Hong Kong . . .even though the t&c's said they wouldn't charge my card until the item had been despatched. . .yes you've guessed they charged straight away! Had to send numerous emails to various different companies as Pixmania washed their hands of it even though it was purchased through them . . . Got a cheaper camera guaranteed UK product from another source. . and eventually got my money back . . .shame on you Pixmania. . .asked me to write a review but obviously didn't like what I wrote so they rejected it! So placing my review here for all to see. . . Purchase from these guys at your peril!

No passado dia 10 de Dezembro realizei uma compra (CCL1507414160 - BLAUPUNKT - BLA236/207I - Televisor LED) da qual foi feita a transferência no mesmo dia. No espaço da descrição da transferência foi indicado o código de encomenda tal como pedido pela PIXMANIA para identificarem a transferência.

Sabendo que uma transferência entre bancos demora cerca de 2 dias, aguardei indicações do estado da encomenda, a qual não recebi.

Entrei em contacto com a PIXMANIA no dia 14 de Dezembro pelas 13:05 para saber o estado da encomenda e a enviar comprovativo de pagamento do dia 10 de Dezembro, ao qual o colaborador Karino A. me respondeu que as transferencias levariam entre 24 a 48 horas a ser validadas, o que entendo perfeitamente, mas visto já ser dia 14, pelo menos 72 horas já teriam passado.

Fiquei a aguardar receber a minha encomenda a qualquer momento, visto a transferência ter sido efectuada.

No dia 19 de Dezembro pelas 16:51 recebo um email da PIXMANIA, a dizer que não conseguiam validar a encomenda sem saber o nome completo do titular da conta (Mesmo estando o código na descrição de encomenda tal como pedido por eles e pdf feito com prova de pagamento) pois era diferente do nome da encomenda. Ao qual respondi prontamente para avançar com o processo, pois já passariam 9 dias desde a data da compra.

No dia 22 Dezembro recebo um email a VALIDAR a encomenda pelo colaborador Karino A.

Passados estes dias, hoje, dia 29 de Dezembro volto a entrar em contacto com a PIXMANIA para saber qual o estado de entrega da encomenda, ao qual me responderam "Lamento em informar-lhe mas infelizmente os meus colegas informaram que não temos o seu produto em stock pelo que iremos reembolsar-lhe com a maior brevidade.".

Como cliente e consumidor sinto que foi uma enorme falta de profissionalismo e de método da vossa parte, em momento algum assumiram o erro e falta de eficácia, não tentaram de modo algum resolver esta situação de forma a não prejudicar o cliente.
Caso não comunicasse para saber o estado da situação ainda estaria a espera de uma encomenda que nunca iria chegar.
O vosso serviço é vendas online, foi um serviço nulo cheio de erros, é inadmissível.


A demora pela confirmação foi da PIXMANIA, no titulo de transferencia ia o numero de encomenda. Tenho pessoas á espera deste equipamento pois era uma prenda de Natal, se não pergunta-se pelo estado de encomenda ficaria sem saber que não existia em stock. Alguém têm que ser responsabilizado por esta falha e mau serviço.Foi um serviço péssimo e sem qualquer estima pelo cliente. Não me ofereceram solução nenhuma até perguntar o estado de encomenda. É lamentável e vergonhoso.

Pedi o contacto para reclamação ao qual não obtive qualquer resposta.

Having purchased a top of the range mobile phone on the 06 December 2015 the item was given a delivery time of 06 working days this wasn't met, however I gave the seller the benefit of the doubt because of the Christmas demand and was assured that they would dispatch the item on Friday 18th or Monday 21st December 100% guaranteed ? . "Not true" , instead I was informed on Monday 21st that my refund for the purchase was being processed ! in words they cancelled it , without informing me , which has now required me to quickly find a replacement in time for Christmas . , shocking to say the least, and I will be making representation to the relevant regulator about their selling practice.

Misleading, untrustworthy, incompetent and fraudulent. This pretty much summarises my experience of Pixmania. Like many other customers over the past few weeks, I ordered a phone. I still haven't received the item. I have had my enquirers acknowledged by an automated system-twice. Just don't waste your time or money.

I ordered an iPhone with plenty of time to get it delivered through Bargain Deals U.K. Pixmania says it has been dispatched, the delivery company (Interlink) say they have not received it. I now have no money, no phone and no present for Christmas. Thank you Pixmania for ruining my daughters Christmas.

Ordered a Samsung TV on Black Friday from their UK web-site. At the time of placing the order I received a call from their customer service team based in France who cleared up a couple of questions on the delivery address. Delivery time was stated as 5 working days. Tracking information was provided and the TV turned up after 6 working days. For the price I paid I'm really pleased with the service. Would have been 5 stars if it turned up within 5 working days!

The camera I ordered arrived in its manufacturers box inside in a largish box with no additional packaging to protect the camera - the camera box rattled about inside the larger outer box. It would have been better to have included some soft packaging to stop the camera box moving around inside the outer box. Apart from that, I had a good buying experience.

I was contacted by this company to get paid to proofread their texts (emails) before they send them out to customers. The grammar and wording they use is very horrible and can understand why customers get frustrated (language barrier when they translate their text to English). I completed four days of work and was total that they owed me a balance of $160 which would be paid to me within 30 days. Then after the 4th day they presented me with a "great" opportunity where when a customer of theirs buys something they would transfer the funds into my PayPal account, I would have to notify the company when I received the funds, and then the company would instruct me on how to transfer them the money. They would pay me a small percentage of $ from the total transaction. I felt uneasy about this process and started emailing them a list of questions prior to accepting this offer (biggest question is how would I go about transferring the funds. I wanted to know if they expected me to have to do a wire transfer or how they went about it). They never responded via email but informed me that someone would contact me. No one ever did and of course the past two weeks I have been sending several emails to ask if I can still receive the money owed to me.

BEWARE, if you receive any emails from this company to proofread or accept funds through your PayPal, it is a SCAM!!!!

Also after reading their emails to customers they really do not care about the customers and can see why they have such horrible reviews.

As the title said, I bought a new phone, or so I thought.
As I got it, I figured that it couldn't charge. More so, the battery left revealed another customer apparently had found the same flaw and return. I knew that since there were pictures of the customer from before me on the phone. I demanded a new phone.. I got a new battery, no new phone. I can only recommend people to stay away from this shady business. Give those 30€ or whatever more and buy it at the local store, as they will give you a new one and not try to scam like this company.

I had to fight them. Held ~$2000 for 3 months. I guess that helps their cashflow

Well, we ordered a LG SMART TV in rather a hurry. We knew the model we wanted, the price was £100 cheaper than any other website so we just ordered. We failed to read the small print that it may not be UK compatible. We didn't even know Pixmania was based in France! My husband picked it up the following morning (last Sunday) and we were worried to death as it was registered as having been ready for shipping. We contacted Pixmania through the contact form online....no way do we want a TV with some services not available in the UK. The team of staff were just superb...over a series of emails they kept us fully informed, advised us 'not to take delivery' (which surprised the UPS delivery guy!) and issued the refund as soon as UPS contacted them with a new tracking number to take the TV back to France. This was in our bank account yesterday (Friday). This is just excellent service...given the really poor reviews we were expecting an uphill battle. It didn't happen and we were delighted with all the staff involved. Thank you.

I'm surprised this Company is still running.

They should be closed down for ripping people off.
It's nothing more than a scam company.

The hard drive I ordered was rusted and didn't work.

I immediately made use of the warranty directly through Western Digital because I immediately saw from all the bad reviews that this company is not going to help me out.
Somebody should sue them and close them down for good.

I ordered a Philips screeneo from pixmania via one of their 3rd party vendors. Everything went through and payment sent but I later received an email saying that pixmania had matched the item to another projector. Poor service in my opinion

My daughter order a camera which did not arrive in time, we refused delivery and still have not received a refund. Very difficult to speak to anyone to get this matter resolved, customer service line out of order.

Ordered a Nikon S33 Camera, day after I received an email stating that it had been dispatched, I waited in anticipation for it to arrive after 3 days with no show I checked the Hermes tracker it was still showing Order Generated, so I contacted Hermes who informed me that the item had not entered their system, in laymen terms not been made ready for dispatch by Pixmania.
I gave it another couple of days then I contacted Pixmania about it stating what Hermes had informed me that it had not been dispatched and could they get it dispatched express delivery as I need it within the next couple of days, that is when I discovered just how seriously bad their customer services are, not only would they not send it out express delivery but they wouldn't dispatch it again because they needed to contact Hermes and it takes them at least 2 days to do that, yes it takes them 2 days to do something it took me 3 minutes to do. I requested to speak to a manager whom I thought would be able to deal with this more efficiently, wrong! not only was this imbecile adamant that it had been dispatched because it said dispatched on the order even though I tried in vain to explain that once an order had been placed with Hermes and a tracking number had been generated the system automatically updates it to dispatched, this was of course far too advanced for him to understand. So in two days time when he finally finishes scratching his @rse and contacts Hermes and they try to inform him it has not been dispatched (God help the person doing that job) and the penny drops it is still going to take them a month to refund me.
Update! Got an email from someone called Allan P kindly informing me that it is a day late (even though it is over 5 days late so far) and safely with the courier, well with me now being very dubious with this company I decided to contact Hermes who confirmed my suspicions that the item is still not with them and never has been. I contacted Pixmania again and request I spoke to this person Allan P who had sent me the email, he stated again over the phone it was with the courier etc but when I confronted him that I had been in contact with Hermes he finally admitted the item was lost but I still have to wait for a full refund.

Do not use this firm. I ordered a mobile phone advertised as next day delivery after a week it had still not been dispatched. I cancelled the order and had to put in a dispute via PayPal to get my money back.
They then had the audacity to ask me for a review when I gave it they said it did not meet their guidelines.

Pixmania is cooperating with gray market companies who pretend to be European companies but at the end the product is shipped from hong Kong and is made for Asian market and you end up by paying more for gray market product. I purchased canon 5d camera from their partner company buyfive, their website and everything looked as a proper company from uk but than there was a delay in shipping out the camera when I contacted with buyfive they said it will be shipped from their offshore warehouse, after 2 weeks waiting I got my tracking number it turned out that the origin country is Honk Kong. Eventually when I received the camera it was packed very poorly, it didn't come in original box, the instruction manual was hilarious, it was photo copy of about 200 pages in size A6 stapled together in the middle and I even couldn't check if the camera is working because charger was for Asia. When i returned it back buyfive wasn't issuing me a refund for prolonged period and eventually when I opened a case in paypal I got my money back. Such a nightmare.