Pirates Cave Chandlery Bewertungen 

Pirates Cave Chandlery please reply to my three emails about only half my order being delivered on 8th May after my order place on 22nd April. After almost a month I still do not have all the items I paid for.

Order ref: ORD58094

My experience of Pirates Cave Chandlery so far…

I placed an order for four lifejacket maintenance items on 22nd April.

A (partially) delivery, 16 days later, was made on 8th May.

The courier did not ring the bell (both my wife and I were in), left the delivery bag on my doorstep and recorded it was signed for by a name I do not recognise. When I picked-up the delivery bag I noticed there was a hole in it so, being worried about the damage, I took a photo of it before I opened it. On opening it I found only 2 of the 4 items present.

I immediately emailed Pirates Cave Chandlery to state only a partial delivery had been made along with photographs of the hole in the delivery bag and the items delivered.

I have since sent two further emails chasing for an update on 14th May and 16th May and still heard absolutely nothing.

Pirates Cave Chandlery, please contact me to confirm how you will complete your contractual obligations as per our order agreement.

Regards,
Matt

Easy to use, well stocked online store with great back up support. Delivery was fast and efficient. Very impressed.

I ordered a pair of deck shoes as a present. Unfortunately they were too small in the recipients usual size so I returned them for a refund plus placing a replacement order. I was very disappointed that not only did I have to pay postage to return them but also the original high delivery fee (of £5.95) was not refunded. I contacted the company and was informed this was the policy. I’ve therefore lost nearly £10 just because the shoes didn’t fit. I had even already placed a replacement order (and paid postage again) which I wouldn’t have done if I’d known about this. Perhaps don’t sell products online that need to be tried on if this is your policy.

Excellant service, items arrived on time , were well packaged, delivery instructions were followed to the letter. very pleased

Friendly and helpful service, plenty of stock that’s well organised and easy to locate, at very good prices. Very happy with my experience, will 100% be back in future.

The staff were helpful and friendly. Lots of stock to choose from.

Ordered a life jacket over the phone, the staff were very helpful and the delivery arrived within the promised delivery window.

I would definitely recommend Pirates Cave and will be using them again in the future.

Superb company superb products highly recommended

Ordered an item with a promise of next day delivery as before 1. Made the order at 12:57.

No email/text within 24 hours so contacted and told it would be going out later that day and would likely be with me the next day. Gave them the benefit of the doubt given how close to 1 it was.

Next day no contact so phoned and given a tracking number over the phone. Checked item and not due to be delivered until day 3 as sent via Royal Mail 48 hour tariff.

There are some brilliant online businesses who do get the item to you the next day even if you have ordered late at night. This is not one of them. If like me you need in a hurry then be wary about trusting them to fulfill their sales pitch.

Even cancellation is difficult as they want you to send back item when it arrives rather than taking the mature step of recalling it themselves.

Update and upgrading from 1 because they did everything possible to sort the late arrival issue and it transpired that it was due to the carrier negligence rather than the company. The customer service was excellent once the issue had been raised,

22nd June 2023 - Placed order for deck shoes and received an email advising "working hard to complete your order and get this shipped out to you". No further communication. On 7th July I decided to check my account with Pirates Cave and found a note against order "HELD - Customer to Contact". As I had heard nothing from Pirates Cave I phoned them - "out of stock" was the reply. So cancelled order and ordered identical item form Marine Super Store - FedEx advised arriving 10th July - that's real service with the added bonus of being £4 cheaper!

Best price for what I needed. Superfast dispatch. Seamless service.

Everything turned up on time and good condition

Well made and comfortable shoes that were delivered quickly.

Very efficient service with full delivery tracking.

I purchased an anchor via the web site promising delivery in 3-5 days. A week later I enquired and was told that it would be sent directly from the actual supplier and should arrive the following week. Now it is two weeks on and still no delivery. There was no indication on the web site that the anchor was not in stock and could not be sent. Pirate's Cave engages in misleading business practices: they will happily sell things that they do not have with fictitious delivery dates. Avoid this vendor.

Speed of delivery is second to none, quality goods, excellent prices. First class.

A great service - Thank you again

Good quality lifejacket at good price, quick delivery

They sent me an email with a good offer on an outboard and I bought it. Delivery was a few days later. Very happy.