Pinnacle Group Bewertungen 

336
•
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

David Bruce is a fantastic Housing Officer, was our first move-in but all was thoroughly explained and assurance that we understood was at the foremost of his priorities. Made a daunting and very busy... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

David Bruce conducted my march in by proxy and also my 14 day visit review at RAF Leeming. He was professional, friendly and helpful. Couldn't have asked for more.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I was behind a Pinnacle group van this morning in Matfield that overtook a queue of cars waiting at a temporary red light and drove straight through the light. If had been red for more than ten secon... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

So I won my Housing Ombudsman case today against Pinnacle Group Housing Association. 🙏🏾 😊 Hopefully they will now learn from their mistakes and put things right. My Housing Ombudsman case revi... Mehr ansehen

Unternehmensdetails

  1. Hausverwaltungsunternehmen

Vom Unternehmen geschrieben

Pinnacle is a leading provider of housing, neighbourhood and community-facing services across the UK; managing and maintaining communities and places where people live, learn, work and play.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

336 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 86 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(336)

163 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

From viewing to move in at 404 Wembley…

From viewing to move in at 404 Wembley Way, Zeeshan was nice and informative. He made me feel comfortable and was willing to answer any questions I had. The team who organised the viewing to the team on-site have been brilliant and their help was much appreciated. Looking forward to staying at Wembley Way and making this my permanents home!

27. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thanks so much for leaving such a lovely review for Zeeshan and the team - very much appreciated.

Bewertet mit 5 von 5 Sternen

Zeeshan has been amazing

Zeeshan has been amazing, every issue i had he has quickly sorted, he listens to the residents takes action and brings solutions.

I appreciate all the effort and support he has provided.

27. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thanks so much for leaving such a lovely review for Zeeshan. We'll make sure this is passed onto his managers.

Bewertet mit 5 von 5 Sternen

I live on the bowery building and…

I live on the bowery building and Zeeshan has been a great help to our building as a manager, making things happen he go beyond to try and help us with any issues we are having eg: lift breaking down frequently, stranger entering the building unauthorised, vandalism etc. Thank you Zeeshan

27. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you for leaving such a lovely review for Zeeshan. Brilliant to know he's making such a strong impression. We'll make sure your kind words are passed onto his managers.

Bewertet mit 3 von 5 Sternen

Need to reduce bureaucracy

Zeeshan has been very supportive of the issues with Wembley Park properties however for matters beyond his authority and control, it sometimes takes ages. Last evening Zeeshan resolved water supply issues very swiftly and generally he is always forthcoming to all residents.

25. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you for taking time out to leave such a kind review for Zeeshan. We'll certainly pick up the broader issues with our client.

Bewertet mit 5 von 5 Sternen

Zeeshan is very good manager

Zeeshan is very helpful, kind and always willing to help with issues.
Good manager with respectful and kind attitude.

26. Januar 2026
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Antwort von Pinnacle Group

Thanks for taking time out to leave these encouraging words for Zeeshan. We'll make sure these are passed on.

Bewertet mit 5 von 5 Sternen

Best Customer Service Manager

Throughout my Army career, I have engaged with numerous Housing Officers from both the Defence team and Pinnacle. Although I have always raised matters within my entitlement, I have often struggled to achieve a satisfactory outcome.

Over the past six months, I have been working with Craig Watmough regarding a housing allocation issue, and his support has been exceptional. His professionalism, proactive approach, and outstanding problem‑solving skills have been evident throughout. He has liaised with several Housing Officers and the Housing Allocation Officer to ensure my case was properly considered.

Craig’s dedication, behind‑the‑scenes effort, and unwavering commitment have directly contributed to the successful allocation of SFA within my entitlement. He is truly an asset to the Pinnacle team, and one they should be proud of. Without hesitation, I would recommend that anyone experiencing housing difficulties speak with him — I am confident he will go above and beyond to assist.

Thank you, Craig.

16. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Hi there, thank you so much for leaving such a lovely review for Craig! He's a really valued member of our team and we're so pleased he was able to support you. I have forwarded your kind words onto his managers so he can receive the recognition he deserves.

Bewertet mit 5 von 5 Sternen

Very friendly and professional service

Very friendly and professional service from Michelle who was always ready to answer any queries and get paperwork over to me fast.

21. Januar 2026
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Antwort von Pinnacle Group

Thanks so much for leaving such a lovely review for Michelle, we'll make sure your kind words are passed on to her managers so she can be recognised.

Bewertet mit 5 von 5 Sternen

Zeeshan is the best person to manage…

Zeeshan is the best person to manage Bowery. Since i joined Pinnacle FM, he has made my job easier and has communicated very well with me and helped me adapt. The residents echo this as well as I only hear good things about him and how hard he works.

19. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you so much for these kind words for Zeeshan. We'll make sure this is passed on to his managers and broader team.

Bewertet mit 5 von 5 Sternen

Excellent Service During Recent Move Out

I recently moved out of my SFA house with my young family at Catterick Garrison, & the experience, although sad, has been made easy with the great help & support from David Bruce, who has been our housing agent at Pinnacle.
He has been an absolute star throughout all of our time spent at Catterick.
Thank you Pinnacle for excellent service over this period.

13. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you so much for taking time out to leave such a lovely review for David, we'll pass this onto him and his team.

Bewertet mit 5 von 5 Sternen

Wellington Gate!

Nicole Mason made the whole experience easy and was very approachable!

14. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you for the lovely review for Nicole. We'll make sure this is passed onto her managers and team so she can be recognised.

Bewertet mit 5 von 5 Sternen

Housing Assistant support

Housing Assistant was clear, helpful and polite. Direction received made the application process easier to understand reducing the stress associated with our future house move whilst balancing work and family life.

14. Januar 2026
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Antwort von Pinnacle Group

Hi there, so pleased to hear that our Housing Assistant was supportive. We'll pass your comments back to the team.

Bewertet mit 5 von 5 Sternen

Zeeshan from Pinnacle has been very…

Zeeshan from Pinnacle has been very productive and supporting residents within Wembley Park, the response rate from the team has been very good

Keep up the good work.

Cllr Akram

13. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thanks so much for leaving such a kind review for Zeeshan, we'll make sure this is passed onto his managers.

Bewertet mit 4 von 5 Sternen

Great staff. Housing the wrong people

I’ve had some issues with other people on my street however each time I’ve had to report something a lovely lady called Linda has always stepped in and tried her best to get it sorted. And has even helped in departments such as repairs and so on. Very helpful. Sadly the issues with my neighbours still go continue this is why only 4 stars not 5 star rating. My apartment is lovely. Again the staff have always been lovely and helpful however the areas need to be controlled a little better and also stricter on some tenants and they’re actions and behaviours

12. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Hi there, thanks so much for leaving a lovely review for Linda. I'm sorry to hear about the issues you're experienced but am pleased that Linda is providing support.

Bewertet mit 4 von 5 Sternen

Samantha Barnes (Windsor) has been…

Samantha Barnes (Windsor) has been fantastic is getting things sorted for us particularly over the festive period. She fought our corner until we got a result!

8. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you so much for taking time to leave a review for Samantha. I'll make sure this is passed on to her managers.

Bewertet mit 1 von 5 Sternen

Impressive lack of information

When I submitted my application, all my calls and messages were handled by very kind and courteous staff. Today, more than six months later, I am still waiting for the housing assignment. The worst part is the lack of information—messages now go unanswered, and phone calls only lead to being told that no one knows anything. They must understand that in a matter as important as housing, having at least a clear timeframe for when accommodation will be provided is vital for a family. New schools, relocations, and many other aspects need to be planned accordingly. I cannot understand this lack of transparency.

8. Juli 2025
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Antwort von Pinnacle Group

Hi there David.

Thank you for taking the time to leave a review. I have spoken to the team to gain a better understanding of the issues you're facing. Unfortunately, under MOD policy, you are not 'entitled' to Service Family Accommodation, only 'eligible'. This means that your request for accommodation doesn't have any timeframes attached to it. Furthermore, I understand from the team that they are waiting for some paperwork from your unit. Without this they cannot progress your application.

I do understand that this wait is frustrating for you and the team will support you as best they can, however Pinnacle has to adhere to policy set down by the MOD.

Bewertet mit 1 von 5 Sternen

No contact

My daughters (both with heart conditions) have had no heating for over 2 days, have contacted pinnacle 3 times & still no contact.

6. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Hi there, I'm so sorry to hear this. Please could you kindly respond to my request for your details, just sent through, and I will get someone on this straight away. Many thanks.

Bewertet mit 5 von 5 Sternen

Pre March Out

We had a pre March out booked with David Bruce in Catterick, he arrived on time and was very clear in terms communicating the need of the pre march out. David provided valuable information on cleanliness and handover standards as well as hints and tips required for a smooth march out.

Overall, a very useful appointment.

22. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thanks for your kind words for David - he's an excellent member of our team and we're very proud to have him on board. I'll make sure your review is passed onto his managers.

Bewertet mit 5 von 5 Sternen

very helpful

Alexandra was a very good help me
thanking you

18. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thanks so much for taking the time to leave a review for Alex. She's a valued member of our team :-)

Bewertet mit 5 von 5 Sternen

David Bruce made it

David Bruce made it. Polite, professional, punctual, couldn't ask for more, a great rep for Pinnacle!

19. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pinnacle Group

Thank you for taking the time out to leave such a positive review for Dave! He's a great member of our team. I'll make sure your kind words are passed on.

Bewertet mit 5 von 5 Sternen

March Out Experience

Great and professional individual handled March out really well.

16. Dezember 2025
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Antwort von Pinnacle Group

Thanks so much for leaving such a kind review - so pleased to hear you had a great experience.

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