I ordered a Seestar S30 Pro smart telescope from PicStop, with next day delivery. Everything was handled quickly by PicStop but unfortunately ParcelForce let them down by failing to deliver the next... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... Mehr ansehen
Often, when you see a standalone price way lower than any other website, you start by expecting there is a catch. Not in this case. I bought a Dwarf 3 that was nearly £100 cheaper than every other... Mehr ansehen
Unternehmen hat geantwortet
Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my a... Mehr ansehen
Unternehmensdetails
- Fachgeschäft für Teleskope
- Fernglasgeschäft
- Geschäft für Mobiltelefonzubehör
- Geschäft für Computerzubehör
- Elektrofachmarkt
- Fotoladen
Vom Unternehmen geschrieben
Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.
Kontaktinformationen
Court Row Chambers, Court Row,, IM8 1JS, Ramsey,, Isle of Man
- www.picstop.co.uk
4.9
Hervorragend
846 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I'd give no stars if I could customer…
I'd give no stars if I could customer service is shocking so rude and sarcastic never again.
Reply below is all lies apart from my credit card company to me to do a charge back until resolved which didn't it took over 6 weeks because of there incompetence.
Move on picstop its getting rather tedious now
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von PicStop
Occasionally, a product we supply may unfortunately develop a fault, we would always apologise for the issue and endeavour to resolve the situation as quickly as possible for any customer. In this instance, we are quite sure we did our utmost to help this customer and responded to all 87 emails with this buyer professionally & courteously. Unfortunately, the buyer didn't agree and made a claim with his credit card company just prior to the replacement under warranty being shipped.
From reporting the issue, a replacement would have been received after 14 working days. As the manufacturer could not help resolve the issue remotely they requested the unit be returned for testing (as you would expect), only then would they release a replacement unit under warranty.
Here's exactly what happened:
- Buyer Orders Smart Telescope - Tues Feb 25, 2025, 1:29 pm
- Delivered Wednesday 26th February 2025 at 10:18
- Buyer reports issue with product. Mon Mar 24, 20:10
- We respond the following day - Tue Mar 25, 13:29, we didn't have the answer and sought support from the manufacturer.
- Manufacturer advised, please report fault through the telescope APP (Mar 25, 15:34), buyer does this.
- Sat Mar 29, 22:02, Four days later - Customer: "I've put a claim through my credit card"
- Manufacturer support replied: Mon Mar 31, 7:48 and advises returning for repair or replacement.
- Customer requests the unit is picked up, arranged for Thur 3/4/2025 (date buyer requested), and it arrived at our warehouse Mon 7/4/2025
- Unit shipped to manufacturer on the same day, Mon 7/4/2025
- Unit Arrives with manufacturer Tue 8/4/2025
- Manufacturer agrees to ship replacement Thu 10th April.
- Thu Apr 10, 12:57 - Confirmation of chargeback claim against us from credit card company, funds now withheld by card issuer.
"The buyer has filed a chargeback with their financial institution reporting that the item they received wasn't as described. "
- Shipment of replacement cancelled - Thu 10th April
- Friday 11th April, the day the replacement should have been received.
Note: Every business reviewed by this person on Trustpilot has received negative feedback.
good prices great service
26. März 2025
Great product at a great price 😃
25. Februar 2025
celestron starsense autoalign
the unit i purchased was faulty but Gary sorted it out as promptly as possible,thankyou
19. Februar 2025
Fantastic service
Great customer service from Gary and Paul, ordered Monday and got my Scope on the Tuesday morning. Just need some clear skies now to try it out.🙄
Will definitely be doing business again.
18. März 2025
Bewertung ohne vorherige Einladung
Astronomy equipment
After researching a product it is good to know that by using Picstop I will be receiving my order promptly and in good condition. Picstop are definitely my first choice when purchasing my astronomy equipment.
25. Februar 2025
Great price
Great price, almost 50% off RRP for a top quality product and speedily delivered
22. Februar 2025
The telescope came on time and in good…
The telescope came on time and in good condition. Have no complaints the delivery was fast and parcel well packaged.
Would use again.
22. Februar 2025
Great product and arrived very quickly.
21. Februar 2025
Excellent customer service all items in…
Excellent customer service all items in stock, great price with fast next day delivery, will definately use again in the future.
19. Februar 2025
Fantastic customer service
The buying and delivery process was super easy and fast, but where PicStop have excellend was dealing with an issue I had - no fault of their own, rather a defective part from the manufacturer. After a breif chat online, Gary from PicStop arranged for the supplier to send out a replacement - and this all happened within 24 hours.
I will 100% be using PicStop again, fantastic service.
26. Februar 2025
Bewertung ohne vorherige Einladung
Fast Delivery of a Competitively Priced Product
Straight forward ordering process for a really competitively priced product, even with Next Day Delivery costs. Product arrived in perfect condition.
Very pleased with the Service received from PicStop.
Many Thanks. JK
23. Januar 2025
Fantastic customer service
Fantastic customer service!
A huge thank you to both Gary and Paul for their outstanding customer service. I had a couple of inquiries regarding the ‘Vaonis Vespera II Smart Telescope’ and the prompt responses was very much appreciated. They both went above and beyond throughout the sales process and even after purchase. Telescope delivered within 1 day, same with stand, purchased separately.
21. Februar 2025
Bewertung ohne vorherige Einladung
Emailed when telescope back in stock so…
Emailed when telescope back in stock so ordered one as soon as and came within a couple of days we'll chuffed
15. Januar 2025
Bewertung ohne vorherige Einladung
Great choice and great value
Great choice and great value. My SD cards arrived on time and was well packaged. I’ve ordered from picstop on numerous occasions and will continue to do so as they offer good value for money.
31. Dezember 2024
great product and arrived quickly
31. Dezember 2024
Would recommend this company
Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my account has been removed. I only ever placed few orders with them, but everything was great incl. product, delivery etc. Would definitely recommend them.
28. Januar 2025
Bewertung ohne vorherige Einladung
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