Peter Cooper Group Bewertungen 

Visited Peter Coopers at Hedge End as a potential customer in purchasing a new Tiguan. Salesperson was very uninterested, we stood at his desk and asked some questions. We were not invited to sit, he did not engage with us - only turned his tablet round to show us the vehicle on his screen. We walked away not wishing to return to Peter Coopers or purchase a vehicle from them

Excellent service!! thank you Lewis (Hedge End) for all your advice and professional help, friendly and so helpful
Absolutely love my new Kai Sorento

So sad but what was looking like 5 star ended here.
A total of 4.5 hours driving between my daughter and myself from different starting points on Saturday 8th March 2025 before we arrived at the Garage. On arrival the car we had pre booked for a test drive for 1 pm was out with someone else. (and then sold infront of us)
NO we didn’t put down a deposit, and here is why, we had both spoken to the garage many times throughout the week to check service history etc a majority of the responses were 5 star excellent in getting back to us so we felt confident in the service we had recieved and would recieve. My daughter did attempt on several occasions to put a deposit on the vehicle on Friday 7th March by phone but no one answered. However we did receive confirmation by email that the car had been reserved for her 1pm the following day.

We were badly let down by this garage, my daughter understandably was very upset having spent all that time prior to making sure the car was right. Booking an appointment and recieving a confirmation email was not enough. Sadly We have no trust in this Garage and seems they have no loyalty to its customers. We have now gone elsewhere and purchased from an alternative Dealer.

I sell the car via Motorway. Yesterday, a staff called me to make an appointment at 9:00am today to do the inspection and collect the car. However, I waited unitl 10:00am without any staff arrivial and and text to ask when will you come. Afterward, another phone number called and told me that I would not be able to come until 3 or 4 pm. I told him that I had been waiting for an hour and now he told me that I had to come so late. I had arranged other things to do. Then this person told me with a very bad attitude that he had only received the notice this morning and could not arrive at 9 o'clock. I said this was a problem with your internal communication. Why did you make me wait in vain? He asked me again in a very bad manner, do you want to sell the car? It's really funny, if I wasn't selling cars, why would I be talking to you now? I'll ask him to come over at 3 o'clock. After the call, I immediately changed my arrangements and went out to handle some things. Suddenly, he called me at 12 o'clock and asked me if he could arrive at two o'clock. I said yes, because I could get home at about one o'clock. Then he called again at 12:57 and said he would arrive in 15 minutes. Is it fine to me? I just got home at that time and said no problem. Eventually, he arrived around 2pm with a pregnant?! His time is precious and mine isn’t. If you have to do something personal, shouldn't you ask for leave to do it? I took a day off specifically to sell the car!!! At that time, I told myself, for the sake of the pregnant woman, I won’t pursue it, just finish it as soon as possible. He completed his inspection and reported to the company that my car had some scratches on the rubber, but the car was probably worth buying. At that moment, I guess his company may want to reduce the price. As long as it’s not too much, I’ll agree immediately. He finished the call and told me that his company felt it was not worth the price. I asked him what price he wanted, and he replied his company would contact me again today to discuss the price and he need to leave, and I said we couldn't talk right away? I can't wait for you to come over every day. I asked for leave today to wait for you to come over. Then he responded to me with an apology in a very insincere manner and left. Of course, as of 9pm today, his company has not contacted me. I wasted the whole day today, as well as the previous process of selling a car on Motorway's platform, and the time I spent waiting for an appointment. If anyone is going to sell the car to this company, please be careful.

The sales man was unprofessional and not for this job.I will put the deposit down for a taigo 2024 1000 mileage on board (this is said on the advertisement)after a couple of days the car is it for sale but not with this mileage is it with 4800 same price.i try to have more answers from the sales man about the car and normal I request the new price for the car .the mileage wasn’t real.i try to contact the sales man to pay bigger deposit by phone ,I leave the message on the reception normal no body call me back.i try next day same just ignorance and understanding behaviour from this sales man.my mistake is it because I try to bought the car from this dealership.i drive from Berkshire in my Sunday off only for this car and they do it this one to the customers.never back on that place

We just purchased an ex demonstrator Kia Ceed Sportswagon 3. We dealt with Lewis and he was very helpful, we went for a decent test drive to ensure the car was right, he sorted everything out including getting a couple of minor imperfections sorted before we collected the car, guiding us through the sale and all options available to us, there was no hard sell, making it a very enjoyable experience. I would definitely recommend Peter Cooper Kia and Lewis and would use them again

I saw Lewis and he was very helpful, professional and friendly. Not knowing what was the best for me he guided me towards the Kia Niro, I am very pleased with it and the advice I was given from Lewis. Well done Peter Cooper

Lewis Worthington was excellent

This is my 3rd Kia Niro, and 2nd car bought from Lewis.
Service is great, very helpful. Especially as I had problems trying to complete edocuments online. Would definitely recommend Lewis and the Peter Cooper Kia garage as a place to buy a car.

January 27th 2025…. Peter cooper / Kia hedge end .

I was a Viking Kia customer in west end for the last 6 years….since they merged with Peter cooper it became ridiculously hard to get through on the phone and once they moved to hedge end…I had two disappointing efforts to book my car in, I was left on hold on the phone until I gave up and second time I was cut off. My complaint today is that I booked a service for 10 am until 12pm…and I was waiting in store….at 12.30, nobody had spoken to me so I asked ..was it nearly done….i had to wait but then was asked by Sam about the lights and bulbs and wiper blades…did I want them doing….i had specified twice that they were to be done as m.o.t is next week….he then gave all the prices and went back to the workshop….12.45 by now and he said it would be an hour as one of the lights was hard to get to….at 2.15 pm I asked poppy the receptionist ….whats going on…? I told her I was now very late and very unhappy….she found out that the technician doing my car had taken his lunch…and I’d just been left there…poppy also told me she would try and sort a goodwill gesture..after then waiting for paperwork to come through so I could pay and poppy able to make the sums add up correctly , bill was also £120.00 more than initially quoted…I then asked what about the goodwill and was told the manager had declined it !….i left at 2.50 pm…that’s 4 hours 50 minutes ….2 hrs 50 late….my one day off a week…wasted…late for an appointment…and no apology…I’d like to add there was an abundance of staff at store front , 2 new cars were sold whilst I was sat there, so it’s the mechanics and the communication letting this garage down……too big for their boots !! …..west end Viking were always wonderful……Kia customer lost……Nicola dilley. ####### update, received a call the very next morning from the after sales manager mr Michael Balsdon, very apologetic and genuinely concerned, I received also the £120.00 overcharge within 48 hours#######

Recently purchased a secondhand KIA Picanto we had seen online - good price considering the condition and very low mileage. Alfie James dealt with our purchase throughout and you couldn't ask for a more pleasant helpful, knowledgeable and patient sales person.
It was well worth the 70 odd mile round trip to deal with this company.

As usual great service received (1) after car starting issues initially last week (2) after booking car in for work ...... dealt with 4 different staff and each of them could not do enough for me ...... Thankyou to you all !

I was looking for a nearly new VW ID7 & found one advertised on AutoTrader with Peter Cooper. I found the interactions with the sales team to be great, with a knowledgeable, no-nonsense sales person who gave me the information I needed & anything he didnt know he checked & came back quickly with answers. Similarly I didnt feel pushed at all & they were happy to let me decide at my own pace which I really valued. Ultimately the car purchase didnt go ahead this time (becasue of me, not PC) but I'd happily deal with PC again based on the experience this time.

Negotiated a car from Prestige Cars By Peter Cooper Horsham despite ending up spending over 32k and change on a car. Still only came with 1 key and no service.

I was told if I would pay full price this would be included. Car is reliable. with choices just sharing feedback for others to decide upon when making next purchase.

Terrible service. Rescheduled the MOT because their MOT ramp broke. I left my car at 08:00 for the MOT and servicing on the rescheduled time. Had to chase throughout the day after saying to them that I need my car back by 13:00 so I can pick up my child. In the end, I had to arrange for someone to pick up my child as they have not even got round to doing MOT on my car. I stayed at my mum, because it is nearer to their garage, on the promise that they can drop my car off at my mum's place that same day. They agreed to drop it off there at the end of the day. However, they refused to drop the car off at my mum's place. I was left stranded at my mum and could not get back home to be with my child! They did not care less. They left my car at another branch, which is less than 5 minutes drive from my mum's place but too far for me to trek and no buses running (too late in the evening for buses). They won't send anyone out to drop off the car so I can get home to be with my little one. They are mean, heartless. No accountability. They said I am in this situation because my car failed. Hang on. They should not take my car in when their ramp broke down and they could not do the job! Had they had the means to do the MOT, all the work would have been completed within an hour! They took from 08:00 to 16:30 to do MOT and servicing and then left me without my child for the night!

I bought my Alfa Romeo Giulia from Peter Cooper in West End. The transaction was managed by Andy, who did a great job.
The car needed some warranty work when it came into stock and the alloy wheels needed to be refurbished. Andy organised this for me quickly and provided a courtesy car while the work was done. My car was returned to me with some extra fuel, which was a nice touch. Very pleased overall.

Purchased a Kia Soul EV and was ably guided through the process by Lewis.

His knowledge, patience, attention to detail and professionalism was absolutely outstanding and he put me at ease throughout the whole sales process and was not pushy in any way, shape or form (which was something I was dreading).

I really hope to do business with Peter Cooper Kia again and wish Lewis all the success in the world.

I went to collect my new Motability Kia Sportage recently, at the Hedge End, Southampton dealership.

Steve (Motability Advisor/Sales) was really good, patient and understanding. He went above and beyond to ensure everything was right, and spent extra time and effort to see that my needs were fully met.

I recommend this dealership!

Avoid – Misrepresentation and Dishonest Practices

I rarely write reviews, but after my truly awful experience with Peter Cooper Dealership in Chichester, I feel compelled to share my story. I wish I had done my research on Trustpilot before visiting; they deserve far less than one star! There is a clear reason that 51% of customers give them 1 star.
My experience with this dealership regarding the purchase of a new vehicle was nothing short of a nightmare. Throughout multiple visits, I clearly stated my requirement for a brand-new vehicle—not one from the showroom floor. Phillip Bramble, the salesperson, repeatedly assured me that my car would arrive directly from Southampton on a transporter and would not be any vehicle I had seen previously. I have witnesses and records of these conversations.
A technical issue with the card machine prevented them from processing my deposit. I returned with my partner days later to finalise the payment and conduct another test drive. At this time, I noticed the car I had initially seen was no longer in the showroom, which raised my suspicions. When I asked Phillip about it, he assured me, "100% don't worry, that car won't be yours." I sought confirmation before signing any paperwork, and he again reassured me that I would be receiving a brand-new vehicle as per the agreement.
However, when I returned to collect the car, I was shocked to find it was the very showroom model I had explicitly rejected. They were eager to process my payment, but I insisted on seeing the car first. After inspecting it, I asked again if this was a brand-new vehicle. Phillip confirmed it had just arrived from Southampton. Little did he know I had taken a photo of the VIN number from the vehicle I had previously rejected. It was, in fact, the same car I had clearly stated I did not want.
Phillip's evasive and contradictory responses further confirmed that I had been deliberately misled, which is not only unethical but also unlawful. His expression changed when he realised I had caught him in his lies.
The trust I had placed in this dealership has been irreparably damaged, and I have been subjected to dishonest sales practices. Additionally, I incurred costs related to this transaction, including car insurance and lost time.
I urged the management to reflect on this situation and take steps to ensure that no future customers endure such misleading practices. I also suggest to anyone thinking of buying a new car from them to reconsider; they have no respect for the customer and lie and break the law just to make a sale.
AVOID AVIOD AVIOD !!

Can't recommend enough! Really good experience and would definately use again. Special shout goes out to Phillip who was extremely helpful and went that extra mile to make us feel valued!