Petbarn Bewertungen 

I purchased a harness for our puppy yesterday believing it was 30% off. This was written in a large font and didn't realise the tiny font said it was 30% of a lead when purchased with harness. This is not the first time we have been conned by petbarn's confusing sales.
I might add that the staff at Coffs Harbour store are very friendly and knowledgeable. This is the first dissatisfied review I have ever given anyone but I really feel conned

Spoke to Hannah Sunshine store was very rude. Won’t do a dog a full groom because she has to be done until her second coat comes through a lot of crap I’m a vet as well and I do know that you can be done and a ridiculous price to you. lucky you got one star as for the first and second woman I spoke to Hannah when you say goodbye to someone you don’t hang up on him and customer service everything and you have nothing. I feel very insulted by that

I've been spending on average $2800 pre year at petbarn for years. Usually no issues, but all of a sudden i've had issues with multiple orders in a row. The first one was an inconvenience, with product not recieved, but i accepted the issue as resolved with a refund. The second order just simply got cancelled without notice or explanation. After I reached out, I later found out that it was because they oversold stock in during a sale (or so they say). So on their error, I miss out on the sale, run out of dog food till the weekend and have to go to the store (again) for something that is usually on repeat order - Their response was essentially bad luck. I'm going to chat with my local store to see if there is anything they can do, but i think it's time to hit up petstock's price match offer.

Worst customer service I've ever experienced. I'm not sure they actually HAVE any customer service, actually. No response to emails. LiveChat has the dumbest bot I've seen, which promises to summon a real live person but several hours later still no real person appearing in chat. Two hour wait on phone, still on hold. I truly believe there is no one dealing with any of these customer contact points and they're hoping you give up and go away.

All this, after paying for the fastest, most expensive shipping and not having the item arrive. No tracking number, no human contact, just an automated "trust us, bro, it's coming... sometime... maybe" despite paying for same-day delivery for a pet emergency.

I'd rather go with Amazon next time I need pet supplies, and I despise Amazon.

How in this day and age, where we are drowning in plastic and are increasingly aware of it, Petbarn can still be wrapping shipped items in thick plastic, and each item individually wrapped at that (!) totally boggles the mind. It’s why I avoid Petbarn deliveries like the plague, even though with 3 dogs and 2 cats it would save me a lot of money. To be honest that’s shameful and pretty ridiculous Petbarn, do better.

Do not go to petbarn springfield, rude and lazy male staff.

We take our pup to puppy school at Petbarn. Our pups are given sub standard treats, even though the school pushes for us to buy the most expensive treats. We are told what dog food NOT to give our pups, yet the same food is given away to us at puppy school. My husband & I were having a private conversation about how to help our puppy & we were rudely interrupted with input by the teacher not only did she interrupt us,she also rudely interjected our private conversation. The teacher wrongly accussed me of pushing my dog down to sit which is NOT what I did, my hand went down NEAR her bottom to the ground as advised by the teacher. Thank you Jess for making puppy school an absolutely awful experience! You are 1/3 our age and you need to show respect to people!

I purchased an item online, and they gave me the wrong product. I then followed up with their customer service team 7 times to resolve this and send the right product. This still hasn't been resolved. Poor service.

Took my puppy in for a groom where the groomer was so blase and uninterested I should of left straight away. But I unfortunately didn't then I got a phone call to say my pup was ready to pick up . When I got there not only was the grooming job shoddy but she had cut my pups throat badly enough she had had to take her to a vet to get checked out . My pup is traumatised and so am I. She really didn't show much regret and acted like she was doing me a favour by taking $15 off the bill and gave me a used half tube of wound care honey. I would never recommend that particular pet barn grooming to anyone. I am so angry and upset that people trust this so called professional with their loved pets.

We had to go through another bad experience much worse thank the last time with Petbarn Grooming. Since we were not happy with the Fountain gate salon, we booked Benji with Narre Warren salon for a ESSENTIAL CUT with BLADE 3 because we didn’t want him to have short hair like last time.

.When we arrived one of the girls checked for matting and said he’s ok also we mentioned that he had few matting on his ears as it wasn’t cut properly last time. However, we knew that he’d be ok this time as he was not difficult when we had his nails cut about 2 weeks ago at the same salon.

We dropped him at 12.30 and he was ready at 4 pm but with a really bad outcome. When we said that this is not what we wanted the girl at the time said that the booking was for a full groom, he was difficult, he had a lot of matting and biting which was really hard to believe because he never bites.

We are so sick of complaining every time we had a grooming session with Petbarn but this is really unprofessional. We booked him there because the lady who did the nails was really good and explained everything clearly so we thought Benji will have a nice haircut at least this time but NO. We had to deal with the emotional damage done both to Benji and our family because they care about money only. After the grooming session Benji was really unsettled so we had to take him to the vet who confirmed that he’s traumatised and had to treat.

THEY NEVER ADMIT TO THEIR MISTAKES AND PUT THE BLAME ON THE POOR ANIMAL FOR THEIR INCOMPETENCE.
After each complaint, the area manager would call and arrange to refund the money and say unfortunately he cannot replace the hair and his stylists are all properly trained and it’s unfortunate that this happened to your dog TWICE 🧐

It’s time to revisit your groomers training program.

I've had my little dog groomed twice now at the West Gosford store and I honestly couldn't fault them. She's a terrified rescue dog who's scared of her own shadow but comes home happy and relaxed. Not to mention being beautifully clipped, manicured and smelling heavenly! i would happily recommend this store.

i got my dog grommed at this pet barn they were uncaring with no attention to detail would not recommend.

This company sucks. Their on line ordering system is down (consistently getting "server error" so the problem is at their end). I try to place an order with their customer "service" (service is an inappropriate term) but (despite the problem being theirs) I cannot get member prices on the items (a substantial amount) plus they want to charge me upfront for delivery (despite it being a pay and collect order) All round disgraceful. I am looking to see if their competitors do better

Inexperienced groomer
Don’t know their work
Quite bad hair cut for 1st time for my 4 month old puppy
Never ever go again

The first sh dieing in the tank and rather than let us save them and they reduce them we watch them die

Brooke and Nathan spent a lot of time making sure I had the correct Halti for my Staghound. They showed me 3 styles of halter. Professional and Knowledgeable.

I have been a customer of Petbarn Cairns for several years and have alwats found the store and staff ok however in the last 12 months the store has gone from ok to great its super easy to find what Im looking for and the staff know their stuff always happy and eager to help where ever they can

I’m a frequent feeder so called member discount every time they have a sale price they charge you the full price service is poor always have to wait while staff are fluffing around this time forgot to check receipt and you won again time to find a reliable dog food supplier who looks are there customers

I will not be ordering again through Petbarn's Online Service unless they stop using Australia Post. Package was not delivered despite being at home. For items that are essential - such as dog food - these should be delivered through a reliable courier. Pet Circle is ALWAYS on time and I will get a phone call from the courier if they can't locate the address.

Waste of time being a member. Price tags have retail price and ‘Frequent Feeder’ price. But unless you’ve bought recently, you don’t get any discount! No point being a member. Go elsewhere and save money!