Petbarn Bewertungen 

BIANCA from Petbarn Customer Service is deceitful.

Ordered 2 pet carry cases on line. Petbarn website states "Quantity in stock: 2". Paid for next day delivery. Next day one case arrived with two stickers on it. A couple of hours online chat and on hold on the phone trying to a) discover what happened (don't know), b) get a refund for my next day delivery fee (no).

Later received a call from Petbarn "We're giving you a refund on the price of the second carry case, there was only one in stock. But there's another one in stock now if you want to order it again."

To Petbarn's credit the lady I then spoke to on the phone at the West Wollongong store a) apologised b) explained what happened (the online is store is useless and never shows accurate stock levels (ffs people it's 2024 get your supply chain together)) and c) put the missing case on an Uber at no cost.

Have just finished 40 minutes of glue stripping the cheapass delivery labels Sherpa Deliveries stuck all over my first carry case.

West Wollongong staff member, you are a champion human, thank you. The rest of Petbarn, you are a useless facade, will not buy from you again.

I purchased a Halti dog head collar from Pet Barn in Malvern Rd, Malvern, Victoria on 17 Sept 2024.
I live several hours travel away from the store.
When I got home and started to use the collar, I immediately found that the clip (to attach the head collar to the dog's collar) was stiff and often took a minute or so to get it to work, although occasionally, it would open straight away. I tried a silicon lubricant, but that didn't make much difference.
Concerned that long term, the clip might jam completely, the next time I travelled to Malvern (today - 23 October 2024), my wife took the head collar back to Pet Barn and explained the problem. She says the staff tried the clip, which worked perfectly.
Pet Barn staff were dismissive and said there was nothing that could be done as it was more than 1 month since purchase.
This treatment of a customer who lives some distance away is no recommendation for the product, the supplier, or PetBarn.

I booked an appointment with Petbarn Noosa for a full groom. My small dog was there for three hours and I felt so disappointed when I collected him. I was charged 150 dollars for an uneven cut. The extra 50 dollars was for two small knots on his front paws which should have come out easily when cutting. His paws were not cut properly and will need redoing in a few weeks. So disappointing I would not consider this place again it is like a production line and the girl that groomed my dog needs retraining. I feel it is all about the extra money they can charge not the care of the dog.

Rip off merchants generally and their price match policy is a farce. Won’t match ‘marketplaces’ such as Amazon, even if the product is sold by Amazon directly rather than one of their marketplace vendors. Won’t match major pet store competitors on common products if it’s below their cost price. Was told they’d only match competitors if the lower price is at least $5 above their cost price. So frustrating and not worth the effort

Please tell me what is the point of offering home delivery if you refuse the recipients authority to leave?I imagine most people get home delivery, like me, because work hours don't permit them attending a shop. So I certainly don't have the time and patience to chase up where my cat food is, THAT'S WHY I HAVE IT SENT TO MY HOUSE. cancelled all my repeat orders as you are no longer of benefit to me.

I can only give this company 5 stars due to the above and beyond service I received. I purchased 20kg dog biscuits and my dog wouldn't eat them and he got the runs from them. I wrote a review about it and was contacted by customer service telling me I could return the product for full refund. But I opted for an exchange a young man at the Toowoomba store was most helpful. Carried the 20kg's in for me and carried my purchase out to the car.

The advertised price online, for repeat delivery is $20 less than it really is! Misleading advertising!
You can get the same petfood from the Vet for the same price or even a few dollars less.

Terrible company, don't buy from them.

I tried to place an order online 2 weeks ago for some wet and dry cat food. But there was a problem with our account and it wouldn't let me place the order. So I had to call and the service rep placed the order manually. I asked for same day delivery but we received part of the order 2 days later -but they sent us dog food - not cat food. Then we got the dry food 5 days later. We still don't have the wet food! I rang again on Wednesday and they said they would send it out. NOw it's arriving next week - 2 full weeks after I placed an order for same day delivery. After multiple phone calls with service reps causing errors each time - we wont be using them again. I called and asked to speak with a manager, but they wouldnt let me talk to one

Ordered cat food off their website. Got a call from the Roxburgh Park store to say they had no stock so I had to cancel the order. Now I have to wait 6 business days for my refund. They don't care about pets, just cash. So I'm out of pocket $250 for 6 business days coz they didn't have the stock they advertised. Called customer service and they couldn't care less. Absolutely terrible. Call them Cashbarn not Petbarn. Never experienced such rude customer service. They cracked it at me because I wanted a refund to go somewhere else to get my cats food. Looks like she'll be waiting 6 business days for that food. GO ELSEWHERE. THEY DON'T CARE!

I had a repeat order for worming tablets for my dog, I live in the country and it is hard getting it out here. There was apparently an IT issue and my order stopped being on repeat, I contacted them and they organised a new order but the warehouse had no stock and they cancelled it again but did not let me know. Apparently there is some minimal stock in one warehouse but still I am not getting my order.
Very disappointing especially lack of communication.

Big company only interested in profits.

Have been going to Camberwell Petbarn and GreenCross vets for years. I recently lost my cat and went into the store and asked to swap over cat food (in perfect condition) for dog food. I was told because I had purchased the product 45 days ago that it wasn't possible (exchanges must be made in 30 days). I told them my situation, the two store assistants didn't care, were smug and rude. As I was leaving the store they yelled out to me 'Have a great day now'. I was disgusted.

These people don't care about you or your pets. Support your locally owned pet store who have a genuine interest in your pets.

I get my cat food delivered in bulk and have a note that this must be left at my door but twice now they have made me go and collect it- it’s heavy and I don’t have a car which is why I pay for delivery! Twice I have raised this with support and they don’t care and do nothing to fix it. Do not recommend.

I ordered online two food boxes I was told in one day one is out of stock then two days the order was due was told the other was out of stock, the first I can accept even though they were not out of stock when ordered the second is just out right lies the day at the last minute the food was to be delivered they sent me an email saying refund out of stock, this is a Friday afternoon and no chance of a delivery before Mon or Tues from another company.
I have a disability and do not drive and now I will run out of special cat food for my sick pet.
These people DO NOT CARE I will never do business with this uncaring useless bunch again in fact will be ringing radio with my experience to warn others.
SK

I tried to get a pricematch from Petbarn. Was told it'd be 5-7 minutes. Waited online - nothing. Then an hour later a flurry of replies saying they needed more information. Then nothing - waiting another hour.
Bought elsewhere.
Price matching is a joke - Petbarn don't do it!

I have to say PETBARN is one of the very best pet food and pet suppliers for all Pets.
We live In the East Pilbara and I can place an order big or small the have it sent either the same day or next day. There prices are the best and we get our order delivered and it’s here within in 3 to 4 working days. Pending on the day I order. PETBARN rock. I can’t recommend them enough. 🐾🐾❤️

Disgusting filthy mongrel staff. I went today 9th July. I have a lot of animals and probably spend around $10,000 a year then add vet bills to that. I rescue on my own with no help
I asked if they had any food to spare. All three of these cows refused and then ignored me. I spent $1000 last month!
I have to work in the worst places interstate as a nurse to pay for the upkeep of my pets. I adore my pets
Pet stock once helped me and I'll be returning there
I asked pet barn several years ago and they said no
I should have stayed away from these mobgrels
When I asked the older staff member if they donate to other rescues she ignored me
Those tescue groups get donations and tax rebates. I get NOTHING
They don't give a damn about pet owners nor do they care about pets
I'll post on every social media

The bonus points would come upon their computer automatically. Now you have to check your emails download the code then use it in 4weeks it disappears. Wow funny how the rewards have change . Yes you have made it harder for society to receive your rewards. Interesting great way for Petbarn to save money . As usual who loses the consumer . You should be ashamed of yourself. Won’t be back
Jessica Macri

My husband went into Pet Barn to get flea treatment for our daughter's rabbit. The staff member who assisted him assured him that Frontline was safe for rabbits. She sold him some for 75 AUD assuring him that it was good for rabbits. At home I had a look at the bottle and couldn't see any reference to rabbits and looked it up on line where in capital letters it said: this product is toxic and lethal to rabbits. When we called customer service they said they could understand our frustration with the fact that we bought the wrong product. They didn't really take accountability for the fact that their staff sold it to us for a rabbit and acted like we were being slightly unreasonable. Pet Barn staff potentially lethal to your pets.