Petbarn Bewertungen 

I emailed Petbarn's info email, which I had the impression that they would be able to give advice on treats because it was mentioned in a response to a review I saw, but apparently not. I asked the simple question of some recommendations on dental treats for my dogs, and basically was told to do it myself. To sum up the response, RICK told me to go look at the catalogue, or type DENTAL TREATS into the search on the Petbarn website, or visit a veterinarian. Like, thank you, genius. I was too stupid to think of that myself. Maybe we should try hiring people who actually know a thing or two about taking care of pets.

No complaints here. Ordered cat biscuits and litter online and it was delivered by uber in about half an hour. Great for these heavy items.

I had a grooming appointment at 9am and it still hadn't been done at 11:30am. This is absolutely bullshit never hadn't to put up with this at playhouse paw paw you should be able to charge them for wasting your time. Will never use this service again and I suggested other people shouldn't either. I think they put regular customers before other people hopeless service

I had a grooming appointment booked for my dog at the Wetherill Park store on 10 October. On the morning of the appointment, I was advised that it had been cancelled. While I accept this may have been due to an unplanned staff absence, what I can’t accept is that I have not been contacted regarding a rescheduled appointment, despite being advised that this would occur. Head office were of no help when this was raised with them

Trying to order products for metro delivery today and too often out of stock.

Today 3 out of 4 items were unavailable. Useless!

Don't try used pay in 4 with PayPal on this site!!! It doesn't work! They take the money, the order doesn't complete, they don't fix it and you have to wait a week for PayPal to release your money. It happened twice and customer service did not help. Its a money hoax and soooo annoying

not happy and unable to copy the basket order and so this software is a real hard task. Will cancel the order down grade your customer service and never come back again

`Customer Service what a joke, NO training wants the customer to answer all the questions over and over again. We do not work for Pet Barn we are customers with real problems with your software. Tried to purchase one of your products and it would not proceed even though all the info was correct.

The software for the customer service people cannot tell what your order was or when the problem started - seriously you are looking like a back yard hack job. Hope these comments are taken seriously and Management does improve the software for the customers and not the format of Petbarn.

I went into PetBarn in Brookvale on the 25/09/25 and was interested in purchasing a ZEUS dog water fountain to encourange my dogs to drink more water. I was served by Aliesandra and she showed my the item and how to put it together. She also said that I could bring it back if my dogs did not like it. My dogs were afraid of it and would not drink out of it. Also it made a low humming noise which i thought was annoying. I returned to the store and was refused a refund or a credit note.. I told them that I had been told that i could have a full refund but they refused to acknowledge this and stated that i was told the wrong thing and could not get a refund. I was very frustrated because there was no responsibility for having been told the incorrect information and they two managers were repeating no refund. I paid $99.99 for the unit plus 48.99 for the filters. I felt really bad and felt they couldn't care less. I have spent hundreds of dollars every month on my dogs at this store. horrible experience.

Purchased leaps and bounds canned food for my doggies on 22 Sept 2025 as topper for their dry food. My dogs were often having wet poo. Checked the items and it said best before "31 AUGUST 2025" - they sold items past expiration date! Absolutely ridiculous. Never buying here again.

Good customer service is offered without having to ask!
I have always gone to the Jindalee store to buy 15kg boxes of cat litter. At this store they always ask if I want assistance taking the boxes to the car which I accept with thanks😊
The new store at Richlands has recently opened and I have used this store twice now. They have never asked if I would like assistance with the heavy boxes and taking them to the car and on both of these occasions, I was served by a man I can only presume is the manager of the store ☹
Although Richlands is convenient, I will drive the extra distance to partake of the good customer service offered with a smile at Jindalee.

Petbarn failed to fulfill an online order within the allocated timeframe, would not address my queries when I called and the representative was not only unhelpful but extremely rude. I tried flagging this via the chat but the same agent read it and refused to pass it on. However, the organisation is to blame as I escalated to the department of fair trading and they lied to avoid refunding me, luckily my credit card provider had already provided me a charge back.

Save your time and money with Petbahn Puppy School Nerang.
Extremely disappointed with the disorganised, unprofessional time wasting routine the staff had.
She had no knowledge of any training, More interested in the gossip.
You'd learn more watching YouTube training videos.

Would give 0 if I could, walked in and politely asked where a item I wanted was and was told I think it’s over there, after spending 5 minutes walking around the shop looking and not finding the item I left, customer service is absolutely terrible, will never go back.

The groom last was ok..but this petson I spoke too cannot do poodle feet she obviously needs more training not acceptable...blames my poodles...I won't Go bk ever again Untill competent staff is hired.

I quite often order online and am happy with the delivery timeframe, although if I can, I try to go to our Dural store. The staff is always helpful and stock availability is good. They also price match, which makes going into store quite attractive

Our local, Springfield QLD. Is always well stocked and the customer service is always amazing and always do friendly and helpful. When we went to start stocking up for our new kitten they gave us a kitten pack and some amazing advice. Since then, we have been regularly and only buy our cats food there.

Went to the Cranbourne store on Sunday to overhear an older guy by the name of Chris belittling two young staff members. Both girls were being polite to other customers and helping them but he felt they were wasting time. He had then complained to me when he served me that they never do any work. Strangely every time I go in he is not working but all the other staff are. NEVER GOING BACK.

This is now the 3rd occasion I have been emailed discount vouchers which, after meeting all requirements, won't apply
I have previously called customer service and after app 30mins have the offer of paying full amount and trusting them to refund the voucher equivalent

I went to Petbarn to get some flea medication, a new toy, and some food for my dog. No one really stepped in to help or sort me out when I tried to ask the staff for advice on the products, but they didn't seem to be very sure also the toy only lasted a day before being chewed to pieces, and the prices were rather high.