Be super careful that you get the…
This is the first time I have ever left a bad review on a product but was left without recourse …. Be super careful that you get the sizing right ... if you are outside the EU it will be impossible to return and get the right size. The company mentions that you have the option of trying to resale the shoes yourself. This is an unacceptable way of serving shoe customers in a virtual world. I have bought shoes from other EU companies and always had the option to send them back, it might cost me the shipping but for $130 pair of shoes I don’t mind paying the shipping charge again, especially for a promising product. If you are a non EU customer, steer clear of this company. I was super excited and had super high expectations only to have them crushed by a company that clearly doesn’t value their customers. Stick to shoe companies that know and understand the value of a good(repeat) customer won’t leave holding a bag of crushed expectations in the end …
Antwort von Peerko
Our return policy for orders outside the EU is clearly stated on our website prior to purchase. This isn't a choice we make lightly — it's a direct result of EU customs regulations that make accepting international returns practically impossible for small businesses. We'd encourage any customer, wherever they are in the world, to check our sizing guide carefully before ordering, and our team is always happy to help with sizing questions before a purchase is made.
Regarding the quality comment — we stand fully behind our product. We work hard to represent it accurately and honestly in our photography, and the quality our customers receive is something we're proud of. We're sorry it didn't meet your expectations.
We do care about every customer, including those outside the EU, which is exactly why our policies are communicated openly and in advance. We wish you had reached out to us directly before shopping if you didn´t find the info— we would have done our best to help.