The reviews of this fan helped us make the decision to buy it. Was disappointed however when the box was delivered with a powder substance on it, the nails keeping the box together were rusted as if i... Mehr ansehen
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Das sagen Bewerter
The fan is constructed very well easy to put together and hang in works amazing. I don’t think I’ve ever seen a fan run so smooth without one single vibration.
Unternehmen hat geantwortet
The fan arrived on time. It looks great. I haven’t been able to put it up because the accessories and angled roof hook and extension pole were shipped separately and have taken three weeks to get here... Mehr ansehen
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I am always very leery of ordering from a Chinese company. Twice I have been burned by them saying they delivered the product and i didn't receive it. Then I would have to pay another company money t... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Parrot Uncle represents a distinguished American home brand, specializing in the integrated development of premium ceiling fans, designer lighting, and complementary furniture collections. Built upon over a decade of focused expertise, our synchronized design approach creates environments where performance and aesthetics converge seamlessly. Supported by U.S.-based operations and logistics, we deliver exceptional craftsmanship, consistent quality, and a refined end-to-end experience.
Kontaktinformationen
17745 E Valley Blvd, 91744, City of Industry, Vereinigte Staaten
- 888-275-3352
- support@parrotuncle.com
- www.parrotuncle.com
3.5
Akzeptabel
96 Bewertungen
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I emailed a question twice and we never…
I emailed a question twice and we never really answered. I like the product I purchased.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von ParrotUncle
Dear Catherine,
Thank you for your honest feedback. We’re truly sorry that your two emails went unanswered for too long. We appreciate you still taking the time to say that you like the product you purchased.
Why you didn’t hear back right away:
Our customer service operations center is based in China, and the time zone difference sometimes causes delayed responses. This does not excuse the delay, and we apologize for the frustration it caused.
We would still like to answer your original question.
Please forward your original email or simply reply to this message with your question. Our customer service team will respond as quickly as possible (typically within 24 hours).
You can also reach us directly at Support@parrotuncle.com or call 888-275-3352 and ask for a manager.
Thank you for your understanding – and for still appreciating the product. We hope to earn back your trust.
Sincerely,
The Parrot Uncle Customer Service Team
The fan is constructed very well easy…
The fan is constructed very well easy to put together and hang in works amazing. I don’t think I’ve ever seen a fan run so smooth without one single vibration.
6. Mai 2026
Antwort von ParrotUncle
Dear Mustang Customer,
Thank you for sharing your experience with us. We are delighted to hear that you found the fan well constructed, easy to assemble and hang, and that it performs amazingly in your space.
Your comment about the fan running so smoothly without a single vibration truly stands out to us. Providing a wobble‑free, quiet operation is something we take great pride in, and it is wonderful to know that we have met your expectations in this regard.
We sincerely appreciate your choosing Parrot Uncle. Should you ever need any assistance in the future, please do not hesitate to contact us.
Warm regards,
The Parrot Uncle Team
P.S. You can always reach us at Support@parrotuncle.com or 888-275-3352 – we are here to help.
Just OK
The reviews of this fan helped us make the decision to buy it. Was disappointed however when the box was delivered with a powder substance on it, the nails keeping the box together were rusted as if it had been sitting in a warehouse a while and had sat in water.
6. Mai 2026
Antwort von ParrotUncle
Dear TR,
Thank you for sharing your honest feedback, and please accept our sincere apologies for the unacceptable condition in which your fan box arrived. Seeing powder on the box and rusted nails is certainly not the first impression we want any customer to have.
We understand how concerning and disappointing this must have been, especially after trusting the positive reviews that helped you make your decision. Please know that we take packaging and product storage very seriously, and what you experienced does not meet our standards.
We want to make this right for you:
Please inspect the fan itself – Even if the outer box appears damaged or aged, the fan is protected by internal foam and plastic. If the fan is in perfect condition, we hope you can still enjoy it. However, if there is any damage or if the fan shows signs of moisture or wear, we will immediately send you a brand new replacement fan at no cost.
Share photos with us – If possible, please send photos of the box condition (and the fan if any damage) to Support@parrotuncle.com. This helps us address the issue with our warehouse and shipping partners to prevent it from happening again.
Please contact us directly at Support@parrotuncle.com or call 888-275-3352 so we can resolve this for you promptly. We value your business and your trust, and we want to make sure you are completely satisfied.
Thank you for giving us the opportunity to make things right.
Sincerely,
The Parrot Uncle Customer Service Team
great product fast service
1. Mai 2026
Antwort von ParrotUncle
Dear Rick,
Thank you so much for your kind 5-star review! We're delighted to hear that you enjoyed both our product and fast service.
Your satisfaction means a lot to us, and we truly appreciate you choosing Parrot Uncle.
If you ever need anything in the future, we're always here to help.
Warm regards,
The Parrot Uncle Team
P.S. Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Bad performance and can’t return it
I ordered the fan and it is not putting out the air as advertised. I tried to call to exchange it for a faster fan and the customer service was horrible. The fan also tilts when at high speed and they want me to send a video of this before I can return it. Beware, they do not take “used” fans back so if you hook it up and aren’t satisfied then you are stuck with the fan. In my case I bought two so I’m out of a lot of money.
11. Mai 2026
Bewertung ohne vorherige Einladung
Delivery was very fast
Delivery was very fast. Installation instructions were easy to follow. The fan is super quiet! The price was great - and with a DC motor too!
2. Mai 2026
Antwort von ParrotUncle
Dear Kathleen,
Thank you so much for taking the time to share your 5-star experience with us! We're absolutely delighted to hear that your delivery was fast, the installation instructions were easy to follow, and that your fan is running super quietly.
It's especially great to know that you appreciate the value and the DC motor – we designed it for energy efficiency and whisper‑quiet performance, and we're thrilled that it's making a difference in your space.
We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help!
Warm regards,
The Parrot Uncle Team
P.S. Feel free to reach out to us anytime at Support@parrotuncle.com or 888-275-3352.
NO RECOMIENDO EN ABSOLUTO COMPRAR EN ESTA WEB
No recomiendo para nada comprar aquí, a mí me engañaron. Atención al cliente inexistente, si tienes algún problema no hay teléfonos de contacto en España, cuando he comprado en la web española; solo un chat dónde te atiende una máquina, cuando solicitas hablar con un agente humano, te pone en espera, pero no se conecta nadie y estás esperando hasta que te cansas. Si quieres ahorrarte disgustos y que jueguen con tu dinero, no compres en esta web, no tienes garantías, experiencia malísima.
8. Mai 2026
Bewertung ohne vorherige Einladung
Installation went well with good…
Installation went well with good instructions. Fan appears to be well built and works well. The price was a major reason for buying and I am pleased.
21. April 2026
Bewertung ohne vorherige Einladung
Our new contemporary 60 in. Fan
We received our new fan and had it installed. The process went so well and the 60 in. Fan is
Perfect for
Our great room. Love how stable and quiet it is. Also the remote with dimming, timer and control options are wonderful. We would buy again from them!
28. April 2026
The items are still back ordered so no…
The items are still back ordered so no delivery. Did receive message of the delay after asking about the delay.
6. Mai 2026
Bewertung ohne vorherige Einladung
Incorrect wiring with downrod
I ordered a fan and a 48 inch downrod to go with it and received both, however, when the electrician came to install it, he said the wires in the downrod don't connect to the wires on the fan. So I tried reaching out to support, but I can't get ahold of anyone at the company. The downrod should have just come with the correct wiring in the first place but not being able to reach anyone to correct the mistake is highly frustrating. I have sent emails, left a voicemail and used the AI chat which says the issue has been escalated, but nobody has reached out to me. At this point I can't return the fan as it's been opened so the only thing I can do is see if the electrician can connect the wires another way.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ParrotUncle
Dear Todd,
Thank you so much for your 5-star review! We're thrilled to hear that your order arrived on time and that you're pleased with the quality.
Your satisfaction means a great deal to us. We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!
Warm regards,
The Parrot Uncle Team
P.S. If you ever need anything, we're always here at Support@parrotuncle.com or 888-275-3352.
Antwort von ParrotUncle
Dear Ford,
Thank you so much for your 5-star review! We're delighted to hear that you enjoyed our great selection and experienced quick delivery.
Your satisfaction means a lot to us. We hope you love your purchase and look forward to serving you again in the future!
Warm regards,
The Parrot Uncle Team
P.S. If you ever need anything, we're always here at Support@parrotuncle.com or 888-275-3352.
Low quality Chinese crap
First, this ceiling fan only lasted 3 years before the DC controller went bad. I have 3 other fans in my house older than 19 years with no issues, but they are AC fans.
Second, the DC controller I ordered is shipping from China which is horribly slow and I don't like supporting China. This is the last thing I buy from Parrot Uncle.
28. April 2026
Antwort von ParrotUncle
Dear Kevin,
Thank you for your honest feedback. We’re truly sorry that your DC controller failed after only three years, especially when your older AC fans have lasted nearly two decades. That is not the longevity we expect from our products, and we apologize.
We also understand your frustration with the replacement part shipping from China. Our operations are based there, which is why parts ship directly from our factory. We know the wait can be slow, and we are actively working to stock more replacement parts in our US warehouse to serve customers faster.
We want to confirm that your replacement remote (or controller) has now been delivered. We hope it is working properly. If you are still experiencing any issues, please contact us directly and we will make it right – including a refund if you’re still unsatisfied.
Thank you for giving us the opportunity to improve. We respect your decision not to buy from us again, but we will learn from your feedback.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
Wrong color fan delivered to me and you…
Wrong color fan delivered to me and you don’t answer your phone, reply to my emails. I cannot get ahold of anyone to correct the mistake.
27. April 2026
Antwort von ParrotUncle
Dear Jason,
Thank you for your review. Please accept our sincerest apologies for sending you the wrong color fan, and even more so for the frustration of not being able to reach us by phone or email. We completely understand your anger, and we are very sorry.
Why you couldn’t reach us right away:
Our customer service operations center is based in China, and there is a significant time zone difference. While we strive to respond as quickly as possible, occasional delays can happen. That does not excuse the lack of response you experienced, but we hope it explains why our reply took longer than it should have. We are actively working to improve our coverage and responsiveness.
The good news:
We have already processed and shipped the correct color fan to you. The tracking number has been sent to your email address. You should receive the replacement very soon. You do not need to return the wrong‑color fan.
If you still have any issues or have not received the tracking email, please contact us immediately at Support@parrotuncle.com or call 888-275-3352. We will answer personally.
We appreciate your patience and the opportunity to make this right.
Sincerely,
The Parrot Uncle Customer Service Team
Great product pricing and great service.
27. April 2026
Antwort von ParrotUncle
Dear Ray,
Thank you so much for your 5-star review! We're delighted to hear that you're pleased with both our product pricing and our service.
Your satisfaction is what motivates our team every day. We truly appreciate you choosing Parrot Uncle.
If you ever need anything in the future, we're always here to help!
Warm regards,
The Parrot Uncle Team
P.S. Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Noisier than what I expected and wished…
Noisier than what I expected and wished now it moved back-and-fourth
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von ParrotUncle
Dear Bernardo,
Thank you for sharing your experience and for giving us a 3-star rating. We truly appreciate your honesty, as it helps us understand where we can improve.
We're sorry to hear that the fan is noisier than you expected. Some occasional factors that can affect noise levels include installation tightness, blade balance, or the ceiling mounting surface. If you're willing, our customer support team would be happy to help troubleshoot with you – sometimes a small adjustment can make a noticeable difference.
Regarding the back‑and‑forth oscillation feature: most of our current fans are designed for fixed directional airflow rather than oscillating motion. We completely understand the appeal of that feature, and we will share your suggestion with our product development team for future models.
If you'd like us to help reduce the noise or explore other fan options that might better fit your needs, please contact us directly at Support@parrotuncle.com or 888-275-3352. We're here to help.
Thank you again for your review and for choosing Parrot Uncle.
Sincerely,
The Parrot Uncle Customer Service Team
I had a very frustrating experience…
I had a very frustrating experience with Perimost/Parrot Uncle customer service.
After placing an order (Order #3869), I noticed the same item was available at a lower price elsewhere and reached out to request a price adjustment or assistance with a return. Initially, they responded and asked for my details, but after that, communication completely stopped.
I followed up multiple times over several days and received no response at all. There was no resolution, no update, and no effort to address the issue.
It’s disappointing because the process started off normally, but once it came to actually helping the customer, they simply disappeared.
I would not recommend buying from them if you expect any kind of post-purchase support.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von ParrotUncle
Dear Kiran,
Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our customer service, especially after the initial responses stopped. That is not the level of support we want to provide, and we are truly sorry.
We want to clarify that your issue has now been resolved. Our team was able to work with you to address your concern regarding the price difference. We appreciate your patience during that process, even though the communication delay was unacceptable.
We have taken your feedback seriously and are reviewing our internal response protocols to ensure that no customer is left waiting without an update.
We value your business and hope that despite this difficult experience, you will consider giving us another chance in the future. Please reach out to us directly at Support@parrotuncle.com or 888-275-3352 if there is anything else we can do for you.
Sincerely,
The Parrot Uncle Customer Service Team
Antwort von ParrotUncle
Dear Jose Armando Gonzalez,
Thank you so much for your 5-star review! We're delighted to hear that you received very good service from our team. Your appreciation truly means a lot to us.
We look forward to serving you again in the future!
Warm regards,
The Parrot Uncle Team
P.S. If you ever need anything, we're always here to help at Support@parrotuncle.com or 888-275-3352.
Fast delivery & good product
1. Mai 2026
Antwort von ParrotUncle
Dear Jimmy,
Thank you so much for your 5-star review! We're delighted to hear that you experienced fast delivery and received a good product.
We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help.
Warm regards,
The Parrot Uncle Team
P.S. Reach us anytime at Support@parrotuncle.com or 888-275-3352.
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