Parrot Bewertungen 240

Fantastic Customer Service

I had a problem with a new Parrot drone. I have been amazed at the exceptional service I have received from Parrot as they worked as a team to make things right. It's nice to see a company genuinely care about their customers. Based on my personal experience I fully recommend them.

Still not received my order, money taken from my account 3weeks ago, have emailed 3 times, no response

Terrible terrible terrible. I purchase a bebop2 just under a year a go which you would believe that this would be how long the warranty was for GUESS WHAT NO!!!! Parrots only give 6 months warranty on there battery’s. I paid over £400 for this drone and only used it 5 times parrot are not help them selfs on this stay well clear let them carry on with the cheap blue tooth systems. You cannot phone parrot all done on email which is ridiculous no help on customer service at all on this one my first ever drone and my first ever parrot never again will I buy from them and I will make sure socially everyone knows there products are bad and going from here people are starting to see this!!!

Livid!!!!!

SAV impressionnant par sa réactivité. Mon drone à chuté dans l'eau sans raison particulière, SAV me la remplacer après une étude de la manette de commande. Tous ça en moins d'une semaine.

Parrot Customer Service Complaint

2 faulty Anafi's, 1st failed after a few flights and replacement after 5 minutes or so of maiden flight.... I understand products fail but customer service is appalling.... read on!

I purchased my first Anafi on launch and after a few flights with varying problems the Anafi would not respond to the SC and crashed. I contacted customer service and found the whole process awful as they refused to return my calls and emails. Eventually this was replaced after 2-3 weeks.

On the maiden flight of the replacement drone, the exact same thing happened after about 5 minutes or so. This happened on my birthday, a few weeks after having an operation and I had to climb through first floor bathroom window of a hotel to recover my drone from a ledge.. This was painful to say the least.

Again, I contacted customer service and completed all the forms over 2 weeks ago..... most follow up emails have been ignored. I have phoned in several times, no one has called me back to update me and the only phrases I hear is that its been escalated and sorry they cant do any more.

I understand products fail, especially when new to market but the your customer service is appalling and I cannot see any valid excuse for this.

I also have a Bebop 2 and this has been problematic, but thats another story.

I am an active member of the Porsche Club GB and was due to do some filming for the club at the 70th Anniversary event at Brands Hatch a week or so ago, due to the faulty drone I missed that filming opportunity and disappointed many people.

The same with the Austin Sprite Club GB, I was at a country house due to film the 60th Anniversary and before I could even take a shot the replacement failed.

I am travelling to Spa in Belgium on Thursday with the Porsche Club GB for the Spa Classic and to film our club cars on the road but think its unlikely I will have my replacement by then.

No Excuse For Poor Customer Service.

Just a terrible customer service to deal with, zoom function broke on the controller for Anafi, I called customer service to see if they can send me a new controller they offered to replace the whole thing so I was happy, now a month later I still did not receive my replacement( they said it will take up to 10 days). I have called, emailed several times I think I spoke to 5 different customer service people and they all claim it will be sent out soon but ther is nothing they can do about it. I have even reached out To parrot on Twitter as well with out any luck. Buyer the drone is really good when it works but when something brakes your fault or just Foulty product beware that you are going to deal with the rudest and laying company just to get you off the line, and after that they will sent you email confirmation with case resolved status. Just stay away.

I have been dealing with Parrot for the past two weeks with no real help at all. I purchased the Anafi about a month ago, had it hovering in my apartment in order to test the camera, it was at 3 feet when it dropped from its hovering position and crashed to the ground. It won't startup now, camera seems frozen in place, not connecting to the controller or my iphone; it's just not working. The first person I spoke to stated they would send me an RMS number for an exchange, as it sounded like it was a defective model, then I never heard back from him, subsequent customer service reps have told me that there's nothing they can do because the GPS was not on, so it voids the warranty, BUT nowhere in the warranty or the user manual does it state that the GPS needs to be on, AND it is irrelevant to the crash whether it was on or not; they are simply using that as an excuse to not admit the product was defective. They even admitted on Twitter that the drone crashed from 3 feet and is not working now, but still refuse to help out in any way. This is ridiculous customer service, I spent over $700 on a defective drone, and now I'm out of luck. So frustrating.

Purchased Bebop and Skycontroller as a Christmas present for my 11 yr old son. Buttons dropped off controller and drone was unusable, as when we managed to connect it, it would just fly off in a random direction and we had to chase it down. Parrot responded to my 1st e-mail asking for proof of purchase etc and that is the last we have heard from them, 5 months of trying to get it fixed and still nothing...NO HELP FROM PARROT WHATSOEVER, had to return to store for a full refund, stay clear of parrot goods.

A tous ceux qui pensent que le SAV Parrot pourra être à la hauteur : ATTENTION, un SAV qui ne répond pas aux emails est un SAV qui n’existe pas.
En résumé, 15 contacts depuis avril, dont 4 messages de relance restés sans réponse depuis juin.
Je résume mon histoire.
J'ai offert un 2ème mini-drone, Parrot, à mon fils pour remplacer sa chinoiserie cassée : il aura duré moins longtemps que la chinoiserie !!! (décrochage en vol sans aucune raison)
Contact du SAV depuis avril, nous sommes fin août, et aucune réponse apportée : Parrot ignore les messages de relance, après nous avoir balladés d'email en email.
En bref, Parrot tente par une méthode scandaleuse de ne pas assurer ses engagements de garantie.

Apparently there is no real customer service. I purchased a Bebop 2 unit and set up the my.parrot account. I activated the follow-me in app purchase (for FreeFlight Pro). It turns out I had a typo in my email address when I set up the account. Now I cannot use the follow-me app because it is activated to a wrong email address. Normally, this would be an easy fix by customer service updating the email address in my account profile. Costumer service will not assist with this. In fact, they claim there is no way to update the email address in the my.parrot profile. Multiple requests to Parrot support have gone unaswered. I have never heard of a system where you can’t update or change your email address so I have to think this is just horrible customer service. Oh, and it’s really bad form to send me emails with the subject line “Parrot: Case 1186304 resolved” when the issued is far from resolved. I am a first time drone owner looking to soon step up to high end models, but if this is the customer support I get when I have a simple issue, I have no confidence in buying anything more expensive from this company. I’m sure the email addresses for Henri Seydoux or Gilles Labossiere can be found buried on the internet somewhere. I will tell them of my disappointment if I find them.

——————-

In response to Parrot comment below.

You keep telling me to contact the App Store customer support to fix this. Maybe I misunderstand, but it seems absurd to call Apple store customer support to ask them to help me update my my.parrot account email address? You really think that will work?. It sounds to me that Parrot is just deflecting my issue. If I can’t update my email address with Parrot, can I get a replacement promo code so I can use the follow-me feature on a new account with my correct email address?

I bought a parrot bebop 2 in July of this year. It flew well at the start, but on the third flight, it lost connection and dropped dead ten feet above ground. I was quite perturbed, because if it had been higher up, it would have been destroyed. I called the Customer service, who recommended I upgrade my software. I re-iterated that I was concerned it may be faulty, but they assured me it would not crash again with the new software update.

It had 3-4 more flights without issue. However, after having the drone fully charged, I flew the drone and it lost connection after takeoff and quickly fell from the sky. It landed on some rocks and into the water. It was destroyed.

It was clearly the exact issue that had happened 2 weeks prior. I called customer service, obviously infuriated. Through a series of emails, I have been informed that the warranty is void because I flew it over water, which was not the case. Also, I was told it would not be replaced because the battery was not fully charged, which was also untrue.

All in all, it has been one excuse after another. I had already lodged a complaint for the exact same issue 2 weeks prior, and it clearly happened again, despite the software update.

After only having the drone for 5 weeks, it is now destroyed. Reading online, the connectivity appears to be a recurring issue.This has been a very negative experience, and I plan to launch a complaint with the better business bureau.

To your Response:
I have reviewed the manual, it does not say anything about not flying below 10m. Further, the reason it was below 10m is because it dropped out of the sky before it could reach 10m! Are you saying no warranty is covered until it reaches 10m? The fact is, like many, many other complaints about the product, there is clearly a glitch where it will fall from the sky without notice. I reported this problem, was re-assured it would not happen again, and then it happened again. Blaming me, or saying I was flying it recklessly, is unfair and unjust. Expect ample recourse online and through the better business bureau.

Had an issue with a Parrot Anafi drone. After emails to Rebecca at customer services my issue was swiftly resolved in a polite and efficient manner. After reading some other feedback prior to contacting Parrot I was apprehensive to say the least! I would highly recommend Parrot to anyone who values a professional company with a personal touch. I have previously purchased the original Bebop and Bebop 2 FPV package and both are still flying fantastically. I was confident enough with the product to lend the Bebop 2 to my father in law,who has Zero experience flying UAV,s, for his recent trip to New Zealand and the footage he took is fantastic. Well done Parrot.

You guys have got seriously bad customer service. Your drone lasted exactly 1 hour and had nothing but connection issues from the beginning. The little I did get to fly it was nothing but connectivity problems. Now one of the engines has stopped working. Your support line says to call back when you are open and it says that at 9.30 am when it says your opening times are at 9 am. One big con if you ask me. I would like a refund for the total amount I paid for this fake fpv Mambo that fpvs once every 10 times for 10 seconds.

I continue to reply to you and you continue to ignore me. I told you that I DO NOT WANT a replacement and that I will not be in the country to receive it. I will only send it straight back as soon as I can as I do not want to deal with sub standard equipment with totally incompetent support.

I was looking to buy a drone and I red good reviews for parrot bebop 2power. I went online at parrot’s website, found the product and purchased it. The company was based in France and The delivery dates were saying 4-5 working days which was good for me. I purchased it from UK.
There is a cool function in which you can check your order status online. 3 days later the status was still pending so I thought is not going to be delivered in 5 Days. I red very bad reviews for parrots customer service, delivery and refunds so panicked. My problem was that I would go abroad 6 days later so I wanted it asap.

I had to cancel my order, ask for a refund and purchase the drone from a national seller like currys. I thought this will take for ever.

I called the company in France first time at 7:55am local time and was closed. I called them again at 8:02 and a lady with good English picked up the phone. I explained the situation and she understood very quickly. She told me that for international deliveries the time needed is more and the 4-5 days start to count form the day the product will arrive in the particular country. THEY CERTAINLY HAVE TO MENTION THAT BEFORE ANY PURCHASE TAKE PLACE.
She told me that she will try to cancel the order and ask for a refund but the problem is that the packages assembling in another area/factory and they communicate with them only with emails (Asked for tel but advised they don’t have) , so the final decision taken from them.
She advised they will contact me through email to let me know.

I didn’t think this will work, especially after the bad reviews I had red.

Luckily after 30 minutes the other department had contacted me saying that the order has been cancelled and the money refunded to my account.

Then I was able to purchase the drone from currys and pick it up next day.
I did and I very happy with the drone. It’s certainly value for money with really good hd camera and stabilisation. Having a friend owning the dji mavic I was expecting something really bad comparing to that, but was not. For the half money was the best purchased ever. Really good!! Many features and modes for every use. Really fun on sport mode and very good recording on slow.
Very good flight distance and height. I bought the package with remote control , two batteries , more propellers etc. Amazing!
Third time I flew had a good drop and nothing happened. Only a broken propeller.

Outcome
The company responded really well and quickly and the product is fantastic. 4 stars and not 5 because they don’t mention in their website that the time needed for international deliveries is more than 4-5 days.

Parrot Case n° 1182000 I am now on fifth email and still no response from Parrot. I have called on more than one occasion and can’t get through, left waiting on the line for over 20 mins.

The reviews on trust pilot say it all. 1 STAR. Shocking! I will be taking this further.

Original email -

Hi, I took my drone out on a flight yesterday and it dropped out of the sky. I am really disappointed as this is now the second time this has happened, the first I purchased the drone within couple of days the same happened. Yesterday’s flight unfortunately damaged the drone and has broken the battery. To be honest I have completely lost faith in the product and I don’t feel comfortable taking this out anymore. This could of fallen out of the sky and damaged something or more importantly killed someone. I purchased my drone from Maplins on the 5th March 2018 and they are now in administration. Please could you tell me what I can do about this? The drone was originally purchased to take aerial footage of my wedding on 2nd September 2018. With this fastly approaching I have no drone to do this and this is most upsetting. I am really disappointed in the product and the more I read about the bebop the less I want to fly the drone again. Through looking on various forums I believe this is a common problem/fault with this product.

Please could someone contact me ASAP as this is most urgent.

Avoid like the plague
I received parrot bebop 2 power on July 17th and as per instructions downloaded and updated the machine. I only got 5 flights out of it (when working was a fantastic little machine). On the 19th of July i was trying to take a family photo 15 feet away from any obstructions i hit take off and it hovered about 6 feet above the ground and started veering right towards the house( no wind ). The app started beeping and sky controller became non responsive and the drone slowly hit the side of the house. It wasn't a big crash no dents on drone but as i tried to restart it said motor stalled and flipped itself over.
I then contacted Parrot and this is where the real problems began. I got an email with case no.n° 1173883 from their "Hotline" asking me to send all my details of drone, skycontroller, phone, receipt of purchase and video footage. I went to get the footage off drone only an error message saying no media. So i took screenshots of everything and sent it to them on July 23rd to which i had no response. I then sent a follow up email on July 26th and still no response. I then received the exact same email form them that they first sent asking for all details and footage on Aug 1st to which i replied saying i already sent these but did exactly what the email said and resent them again. I then get an email from Parrot support on Aug 5th asking me if my problem was resolved as they have not herd back from me and will change my issue to resolved if i do not reply which i did on the same day.
So no Parrot it has not been resolved and ignoring customers is a disgusting way to run a company.

Bought a Parrot Anafi and it’s quite a nice drone with various features which DJI currently doesn’t have not including zoom and 180 degrees FOV.

However probably still needs more refinement and improvement especially the range of the drone.

There is some issue with the hand launch as well. After the update to 1.0.1, tried to hand launch the Parrot Anafi but it did not take off and came crashing down.

As a result the drone was damaged, contacted Parrot tech support but has yet to hear back. Would hope you could look into this

I had a problem which should have been straightforward to deal with - a drone that was defective out of the box - and this is the sort of customer service problem Parrot should have been able to handle simply. They did not. After I contacted Parrot in July 2018, I was sent an RMA, Parrot acknowledged receipt on July 16 and said within 7-10 business days a replacement would be mailed. The replacement was not mailed until August 20 by ground (one would have thought with all the other delays they would have made an effort to ship it faster) and before then, I and I had to contact them a frustrating number of times to remind them or ask about the case.

Parrot is very polite and I appreciate this but the experience as a customer is simply awful. To spend US$700 on a drone at the beginning of the summer and lose the ability to use it for almost the whole summer because of Parrot's service is not acceptable. There is something deeply wrong with Parrot's service and this bad service should be factored into the price consumers are willing to pay for their products.

All I am looking for is a stupid charging cable for my Skycontroller 2.0 on a warranty replacement. First I had to provide proof that it was the cable. What the duck? It's a 5 dollar part! I proved that I do own a Parrot drone that that it's under warranty but they needed proof of purchase, serial numbers and more. They first tried troubleshooting over the phone, which was annoying beyond reason. I don't know how many ways I can explain that the stupid controller won't charge. Then I got kicked over to customer service after the replacement was approved. Fast forward 3 weeks. No cable, no tracking number, no communication from their warehouse. Numerous calls have gone nowhere. I'm fed up, this will be the last drone I buy from them.

my wife bought me a Bebop drone and i cannot get the batteries to charge, the sellers drones direct are pathetic and sent me a 2nd hand one as parrot could not supply a new one. its now 18 months on, lucky if i have used it 10 times and cannot get a charge. trying to get hold of parrot is impossible, this was about £400 wasted and i would love parrot to contact me to fix this.
the charger is also designed for Europe so its always upside down in the UK and slides off and eventually snaps.
disappointing.