Palmer Snell Bewertungen 

JayJay at the Taunton branch was just amazing!

He was so patient taking me through the whole process. As a first time buyer I was a bit nervous but he was so helpful and made my experience stress free Thank you so much!

Melody

Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.

I cant thank the Palmer Snell letting team at Weymouth branch enough for helping me through the process of signing up for the rental of the bungalow.

We are renting an apartment through Palmer Snell and it has been very difficult to navigate the administration. Their portals for completing the initial admin don't work. If you ask them for help to get around the issues they create they are curt and come back with brief and unhelpful answers. It feels like they are being duplicitous. Either they don't know the answers themselves when they should, or in other instances they do but don't want to tell you because it makes them look bad or they are actually doing something wrong. They come across as untrustworthy and certainly living here has been a challenging, stressful and unpleasant experience. They don't drive essential admin like snag lists. We don't know how to turn on the heat. There is no love in their process. Only coldness and curtness. I would never choose to live in a home managed by them again.

My experience with the Palmersnell has been amazing. This is my first property I’ve ever rented and this was very helpful and always willing to help when I had any questions. Have me a couple of veiwings even when they had cancellations.

Don’t care about noise complaints from other residents when students, tennants are making noise, Then they wonder why residents take it in to there own hands to deal with the situation.
Get told we will tell them or send them a letter but never receive proof of this so could just be saying it
Date of experience is all year while tennants are there.

Palmer Snell Wells, did an excellent job in helping us sell our cottage in Somerset. Everyone I dealt with was highly professional, well organised, polite and friendly. Special thanks to Carole Stocker and Maddison Brine who did an excellent job. I got good, clear advice and support throughout. A buyer was found pretty quickly and the final selling price was as expected. I can highly recommend Palmer Snell, Wells office. Friendly, professional, estate agents with excellent local knowledge.

Thank you so much to all the team at palmer snell taunton , they were all very professional and a welcoming and friendly team in the purchase of my property, special thanks to Lucy my mortgage advisor who went above and beyond to help me every step of the way and I couldn't off done it without her help!, and so very greatfull for all her time and effort on a very long and stressful journey to purchase my property. Thankyou.

A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them.

Palmer Snell were really prompt at answering correspondence, booking viewings, and just progressing the experience more generally. Given the state of the current rental market (that there are very few private rentals available in the Radstock area and its 25-mile radius), being prompt was key.

They kindly offered financial advice (where I answered the offer with, yes, I’d like it), including advising of the zero-deposit scheme which I’d never heard of before, and hadn’t been informed of by the multiple other lettings agencies I’d engaged with previously.

This made financial sense for my particular circumstances, and so this was a good outcome therefore achieved by Palmer Snell. I was also advised about contents insurance by Katie M; not in a pushy way, but rather in a way of supporting me with all my lettings needs, with an open offer to discuss further, should I have questions or general concerns.

A final bit of good feedback for them is that they were flexible with moving in dates to suit my preference, even though they would have been within their rights to not give much of a choice. They made sure the move in date was focused on home hunter/my convenience, rather than just picking a fixed date, that best suited themselves; this was much appreciated.

I would definitely recommend Palmer Snell as a first-choice lettings agency, and Katie M, (who I had most dealings with), as a first-choice lettings agent.

upon seeing a house to rent in the bournemouth area , we asked for a viewing , only to be told that we needed to move in straight away we said we could do a 6 week turnaround by giving a notice to our current landlord ...
but we were told we cant even have a viewing due to this , i believe this wasnt there call to make and at least give us the opportunity to view and discuss .
and not only this they didnt even ask if we would like to stay in touch for future properties , its a disgrace as we both earn really good money and would have been perfect for this property , so im deeply upset that they feel its ok to play god and decide what we can and cannot look at , and put a case over for .
good luck to anyone using this horrible company .

Sadly, our experience of selling a house with the Weymouth Branch of Palmer Snell (February - July 2024) was not a positive one. Initial contact was promising, however, we were not living in the house we were selling as it was my mother's house so we needed good communication to know what was happening or as it transpired was NOT happening.
An offer was secured and accepted early on which was positive but after 7 days there was still no Memorandum of Sale (MOS). When I called to check where it was I was advised that unfortunately the buyer's buyers had dropped out, therefore leaving them unable to proceed. The MOS for this sale did arrive though a couple of days later via email, along with the FOR SALE sign going up outside the house... apparently, neither could be stopped once requested regardless of the fact that the sale was not happening! In May a cash offer was accepted on the understanding that the process kept moving. We were asked to take the house off the market which we did. When I called at the end of June to check when we would be exchanging, I was advised that there was no survey booked, no searches done & it was apparent that the buyer's were still deciding whether or not to buy the house!
I do not feel that our best interest was considered at any point & it felt as if they were representing the buyers. Communication was poor, not keeping us up to date with what was happening.
We served the 4 weeks notice & have parted ways with our house not sold & have started again with 6 months completely wasted. I have seen positive reviews but for us it was a very negative experience.

We tried to book in to view a property 4 times over the past few weeks. They 'pencilled it in' only to discover they never actually did, it was just to get you off the phone. We have since been told this property is off the market, but yet it is still on their website, rightmove and zoopla. I do not think the Bournemouth branch especially Gavin and Shahob are interested in selling properties.

Palmer Snell worle branch team were the best estate agents I came across during my property purchase journey. They always replied to my emails,calls and kept me informed. They were so helpful and friendly. Thank you Luke and Isabelle.

Our experience with this real estate agency has been absolutely terrible. Despite providing all our details, including the fact that we have two children, we were invited to view a house in Poole. With only one day's notice, we made a seven-hour drive from Liverpool to Poole.

We liked the house, but it did not have a garden, so we recommended it to a couple of our friends, also from Liverpool, who will be moving to Poole with us at the end of August. Our friends immediately came to see the house.

After they returned to Liverpool, the agency informed them that the owner does not accept children. This crucial information should have been communicated to us and our friends from the beginning. The whole process was a complete waste of time, resources, and effort for both families. The situation was handled in an utterly inefficient and unprofessional manner.

I strongly advise against using this agency to avoid similar frustrations. This level of incompetence and lack of basic communication is unacceptable.

Estate agents???? Constantly uploading rental properties that aren’t even for rent?
Dreadful way to run a business

Weymouth branch. Not answering calls nor emails.

Wonderful service. I was very impressed with the help which l received from Mathew at the Palmer Snell in Westbourne.
I was inquiring to house prices dating back to 1991 and went into the Westbourne branch. He spent a great deal of time going back through the records and printed out a list for me. I was most grateful for his help and l would certainly use their services when I come to sell my home.

Palmer snell really help me on finding a home and moving in, great letting agents,all friendly, helpful and very welcoming.

I have let a nice property through Hayley and Olly at Palmer Snell Weymouth.
Excellent service throughout. Property let within days. A very good tenant introduced and is now in the property.
I would strongly recommend their services.

1 star is too high for this branch!
Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff.
A huge lack of communication, understanding and accountability for their mistakes and errors.
Undue pressure put on us by them, due to mistakes they had made.
One staff member will tell you one thing, and another will tell you something completely contradictory two minutes later.
The staff are rude and condescending, they never answer the phone, nor emails.
They rope you in by sending the most lovely member of staff to value your house, sign you up. Then you get lumped with staff who honestly, shouldn’t be employed in general, let alone in the industry!
I could go on and on.
So if you want to be deceived, ignored, condescended and belittled then go ahead!
Otherwise avoid at all costs!