Terrible Customer Services
Terrible Customer Services
I received a txt messages saying to pick up mu parcel from their warehouse. But when I came over at 1:34pm, the warehouse is already closed. But it says on the door that should be close at 6:00pm. I called the phone number but the guy was very aggressive on the phone. When I try to explain myself, he hung up the phone. Such a terrible service because itʻs two days from the day I was told to pick up the parcel, and are still aggressive with their customers.
Antwort von PACK & SEND Australia - Glendenning
We sincerely apologize for the experience you had with us. It’s clear that this situation fell far below the level of service we strive to provide, and we deeply regret the frustration it caused.
We understand your concerns regarding the warehouse hours and the behavior of our staff, and this is absolutely not the type of interaction we want our customers to have. We’ll be investigating what happened to ensure this doesn’t happen again, and we’ll take the necessary steps to address your feedback with the team involved. Again, we apologize for the inconvenience and appreciate you bringing this to our attention.