Original Penguin Bewertungen 113

Look, I gave a terrible review previously (now deleted). Yes, their logistics need work, and some processes could use a service designer's loving touch. But hey, the support team was great, and my problem was resourcefully resolved. I'm giving them 5 stars up from 1 because I love their clothes. Hopefully, if they read this, they will invest in having someone look at the ordering, returns, and editing of orders. Thanks, support team, especially Sarah! Amazing work!

Wish I could give zero stars. Initial order was delayed with half of it cancelled. I received an apology and a $25 gift card. I went to use a discount code and gift card on another order. They ended up cancelled all but 1 item on that order and then didn’t refund me properly stating that the $25 apology gift card was a discount code and spread it across items they couldn’t fulfill. I went to chat with customer service as it’s the only option other than email. I was told the same thing twice and continued to try and explain my perspective and they didn’t acknowledge any of it and then disconnected the chat. Poor way of retaining customers.

The Order hasn't been shipped after almost a month after purchase. Contacted customer service 3 times, all 3 times they told me they had an overwhelming amount of orders and warehouse issues but would try to get my order processed asap. Empty promises and shameful tactics by a supposedly reputable company. You even get an email by the “CEO” thanking you for the order. Instead of sending emails, they should fix their atrocious order fulfillment issues.
Will request a cancellation and never purchase from them again. I will even avoid their other brands like perry ellis because of similar issues.

Never received refund for returned item. I received a golf jacket that I purchased from them. The item was low quality and poor fitting. I used their enclosed FedEx return label to return the item and never received a refund. They claimed they never received the return. Buyer beware.

Love the quality of the sweatshirts…have bought a bunch. However, for a company that has NO stores in many states, including the DC area, their return process is horrid. They charge $6 (ok, fine…although lame since so few stores) and then after a week of shipping they take another 2+ weeks to process returns. How long does it take to open a box and hit a few buttons to process a return? As another reviewer said, it’s 2023 and it’s time to modernize their processes.

Apparently you can't cancel an order. Yes you heard that right..so they have to send it out to only then for me to return it....get your act together it's 2023

Original Penguin is very expensive.

You might see something that's $79.00 but now $39.99 with a sale. If you somehow add a 10% or 30% coupon, you'll still be spending between $30 to $40 still.

For example;
Subtotal: $39.99
Order Discount: - $12.00
Shipping Ground (3-6 business days): $7.00
Sales Tax: $2.28
Order Total: $37.27

You'll need to spend $50 in order to get free shipping and even then Original Penguin system doesn't automatically give you free shipping. You have to physically click on the "Free over $50" option when you have over $50 worth of item(s) in the shipping tab in checkout. Very scummy business model.