Original Grain Bewertungen 

I ordered a realtree rugged automatic watch and love it. It is my second watch from this brand. They make great looking and functional watches but I found the automatic watch to be gaining 1 second per hour. The customer service was very fast resolving my issue and has already sent out a replacement. I will be coming back to Originalgrain.com in the future.

I have had the pleasure of purchasing multiple watches from Original Grain and every one of them is Amazing.

I had one of them that needed repair, and i was very impressed with the customers service. They truly went above and beyond to ensure the addressed my concern. At the end i was more impressed with this company.

I owe 6 of their watches and I can tell you I will be purchasing more.

Fantastic, high quality watch. Would be 5 stars but had a small issue with a pin falling out of the band; fortunately a tighter pin from a removed link fixed it easily, but it broke at an inconvenient time. Still one of my favorite watches I own

I can’t recommend Original Grain enough! I’ve purchased multiple high-quality watches for my fiancé, and I’m always impressed by their unique designs and craftsmanship. He gets so many compliments on them! Their customer service is also amazing—always attentive, knowledgeable, and genuinely helpful. We’ve had such a great experience with the company, and I’ll definitely continue purchasing from them!

I was looking for a particular time piece containing wood, for my 5 year anniversary. Found several here. They are beautiful. After checking out with my two items, I received a text from the company stating they would give me a discount if I bought a certain item. I had just purchased that item. I was actually looking at my conformation email. I responded to the text, which led to emailing. Customer Service Representative Genesis was incredible. They honored the discount, I had a refund before I even read their response. Again, amazing customer service. In a world where companies are shying away from the personal experience, this company has put customer service in the forefront. I am so excited to receive my items, watch and watch box. These time pieces are superior. I WILL be buying additional time pieces from this company. You cannot go wrong.

I purchased the Jack Daniels watch for my husband a couple of years ago, but he didn’t start wearing it until he retired from the Marine Corps about 10 months ago. He didn’t feel comfortable wearing a whiskey watch with his uniform. He also thought it was too nice for everyday wear. Unfortunately, it seems that there is no way this watch is made for everyday wear. He has maybe worn it 20 times and it has fallen apart. The wood around the face fell off and the Jack Daniels name plate on the side of the watch came unscrewed and fell off. The screw was so tiny it was never found. I reached out to the company to let them know what happened. I understood that there was only a year warranty, but I would have been happy if they sent me replacement parts to fix it myself. The response I got was that I could buy a new watch if I’d like to replace it. Why on earth would I purchase another watch when the first one fell apart and you don’t stand by your product. I feel like they should be ashamed of that response, but when I told them I was disappointed in their idea of assistance for my issue they basically told me they were sorry I felt that way. I will never purchase from them again and I will make sure that everyone knows that they don’t back the quality of their product or support their customers. They just ask for more money.

I received my first watch from Original Grain this morning. It was the Jack Daniels 44mm Mechanical watch. Unfortunately upon opening the box I found that the Crown of the movement was bent and the stopwatch function did not work properly. I reached out to OG customer service via email and within minutes I received a reply. The customer service rep I spoke with (Genesis) worked with me to rectify the issue. Original Grain is sending me a replacement watch free of charge and as an added plus, I don't have to return the broken watch due to their policy to reduce their carbon footprint. I will probably try to get the broken watch fixed and maybe gift it to a friend or family member. As a member of the military who is pending retirement (the watch was a retirement gift from my wife) I am grateful to OG and impressed with their continued service and support of our past and present military members. I would definitely recommend OG watches and I will definitely be a returning customer in the future.

Fast service. Beautiful timepiece and accurate movement

I own four Original Grain watches, and appreciate each and every one for its originality and distinctive look. And they keep great time! I experienced a minor issue with one of them, contacted customer support and was immediately contacted by Mr. Vladimir to solve the issue. The company definitely stands by their products.
David

Disappointed with the shipping, sat enroute for 6 days.

I was given a custom engraved whiskey barrel solar powered watch 2 years ago and it died after about 22 months in occasional/rotational service. My watch smith (Rolex/Seiko certified) says the movement died and needs replaced. I contacted OG and they offered a watch replacement for $140 shipped. They don't have a service dept. to repair the original watch and wouldn't replace it with the same model to use the custom engraved back plate. The watch is cool but poor customer service and no service ability puts this watch in a disposable category. Not good for a $400 purchase.

I’ve been a customer since the beginning. I own quite a few watches and every single one has been great. Recently I had issues with one and reached out and they addressed my concerns within a few days and I couldn’t have asked for a better solution. I can’t recommend Original Grain enough to work, friends, and family. Quality!

I have an extended collection of Original Grain watches and enjoy every one of them. I have given them as gifts to my entire close family, and they agree with me that they are stunning in design and keep excellent time. The customer service is outstanding, and they respond within minutes with great service in mind. I am also a believer in sustainable materials and agree with there efforts to replace what they use.

I have a great watch collection, this watch made/created by to Brothers @ Original Grain. I own (2) of these incredible watches, but the Esspreso Whisky piece is a fantastic watch that has become my daily watch. It covers all the boxes. Thanks Ryan B. & Andrew B. For creating this beautiful accurate time piece.

I have an original founders watch from your Kickstarter and it’s been running beautifully. I bought my son and wife watches last year. My son‘s watch broke and died about a month after I gave it to him engraved and everything a beautiful gift from his father. My wife’s watch just died that was purchased last November for her birthday. The secondhand fell off the watch in an attempt to make cheaper watches you have devalued your product substantially from the shitty new clasp to close the watches to the failure in the movements repeatedly. do better.

They do their best to find the watch you’re looking for

I ordered my fiancé's ring a while back and realized he needed a different size. Genesis helped me get an extension on the exchange, and the whole process was unbelievably easy. No stress, no hassle - just great customer service. I really appreciate how simple they made everything. Would highly recommend them to anyone a would purchase again from them.

I had such a wonderful experience with this company! I was ordering a watch as a gift and was in a rush. I accidentally forgot to select expedited shipping, and as soon as I realized my mistake, I emailed customer service.

To my surprise, they responded within minutes, corrected my order, and made sure it was shipped in time. Thanks to their outstanding customer service, the watch arrived before I needed it.
The watch was beautiful and great quality

Honestly,I picked this company out of curiosity. My husband doesn’t normally wear watches. He actually only owned one, a military compass watch he only wore during deployments. I had seen a few ads for Original Grain, and thought, “Who really buys stuff from a Facebook ad?” But then I kept seeing them more. I couldn’t help but seeing how beautiful and different they looked. So, I figured I’d try one.

I can’t tell you how glad I am that we did. Now, he’s almost never not wearing a watch. That’s all he asks for. Valentine’s? Watch. Anniversary? Watch. Christmas? Maybe 2.

He has a total of NINE watches now. Our two oldest sons each have one. My dad has one. My youngest will when he’s old enough. These aren’t just watches. They’re art.

Beyond that, if you ever need customer service help, it is top tier. And I mean Penthouse Level top tier. They will stop at nothing to make sure you’re satisfied. I’ve only had two issues (neither of which were through their fault), yet they fixed both issues promptly and to my satisfaction.

They’ll always have a customer with us.