Optoma Europe Ltd Bewertungen 

I purchased an Optoma UHD 40 from Richer Sounds on the 13th.May 2020 and after only 5 to 6 hours of use the unit stopped working. It was returned to Optoma on the 23/12/20 who refused to loan me a unit/replace even thou with lock down Christmas and only a few hours of use we would have enjoyed the unit. Richer Sounds did offer me a loan but on basis that Optoma said 7 to 10 days for repair i held off the offer, Optoma advised needed a new Mainboard which is disappointing having thought i had bought a quality unit and what has now made it even worst is that since the 25th.January 2021 i have no response to any of my emails chasing Liam for an update! Left with no choice to share my experience!

The projector worked well until 13 months after purchase when a dark patch appeared in the upper left hand corner (see pics)... Amazon sent me to Optoma who said the minimum cost of repair would be £150 just for shipping and diagnostics plus any costs for labour and parts. Optoma were curt with me and a quite rude and arrogant actually. I kicked up enough fuss with Amazon that they agreed to take it back for a refund but it took hours to get to that point. You can roll the dice with Optoma if you're feeling lucky but my advice would be to go with Epson or BenQ. Better quality products and superior customer service. Optoma, sadly, has become cheap tat with couldn't care less customer service.

Can I just say, what a great company you are and how brilliant your team's are!!!

I have an Optoma UHD300X which developed a fault.

I made contact, initially with Carina Neighbour as I found her direct email from a review on here (Trust pilot) .

I explained my situation and, as I knew there would be a team that dealt with certain issues, I asked if she would pass on my email to the relevant team.

Within a few hours of sending the email, Carina advised she passed my query on to the relevant team and showed empathy due to a similar situation with a household appliance she had. Within an hour or so, I received a response from Richard Avery who booked in with UPS to pick up my projector. Since then, I have been corresponding to both Richard and Liam Baines (as at one point UPS didn't show and Liam booked another pickup).

Both Liam and Richard kept Carina informed of our conversation by CC'ing her in all responses (even though I kept taking her email out of replies, as I thought she may have been too swamped if she wasn't in the correct team).

At all times, all 3 of them have been very professional, courteous and showed that they understood my situation and that they were human beings I was talking to, not script reading robots.

I received an email today from Richard advising that the engineers have looked at the projector and have found the problem. They have also offered to repair it, replace the bulb and fit a filter (due to the issue) free of charge which has just made 2020 almost worth going through.

Thank you to all involved and getting this resolved in a post COVID timely manner. I'm sure if covid hadn't happened it would have been resolved quicker but I didn't have any time expectation in mind so am happy all around.

I would definitely recommend Optoma, not only for the projector but also their after care.

Fantastic customer service. Despite my projector being 6 years old, they treated me like a new customer and fully resolved the problem I was having, saving me from having to buy a new module. Flawless customer service from Liam Baines at Optoma Europe. I will definitely buy an Optoma projector when it comes time to replace.

I have had many dealings with Optoma over the years (fantastic and second to none customer service) and have had (and have) many of their projectors - which like all their staff are excellent - On the last occasion (today) the gentleman I spoke to who was called Liam prompted me to write this review. Finally suffice to say the top class staff and customer service combined with the top class projectors they manufacture is the reason I have been a customer of theirs since 2006 and will continue to be so.

Fantastic customer service - fast and free replacement of headphone buds. Good comms.

Really pathetic customer service. Asked about a simple technical issue, the answer was almost automatic about something else. 3 times. When I asked to read my question again they started being simply rude. Finally helped me the american department. Definitely not recommend the dutch Optoma.

I had a mark on the lens of my Optoma projector. On the advice of the service team I sent it in and within a week or so it was sent back, fixed, firmware update and cleaned. Greg from the service department kept me informed during the entire process. Excellent service.

I bought the Optoma WHD200 in December 2018 for £199. The unit stopped transmitting 15 months later. Contacted Optoma customer services who having taken my details assured me that they would investigate the matter and get back to me; they didn’t. I sent e mails and after several months of no response as finally informed that as the product was outside the 12 month warranty they could not repair the item. I did not expect an Optoma product to fail after 17 months, it is obviously not fit for purpose. Having said that I should not have been surprised as an Optoma projector that was also purchased failed within the year. I WOULD STRONGLY RECOMMEND THAT YOU DO NOT BUY OPTOMA PRODUCTS. THEY LACK QUALITY AND LONGEVITY AND THE CUSTOMER SERVICE CERTAINLY LEAVES A LOT TO BE DESIRED.

Excellent customer service - replaced a lost ear piece (the rubber bit) for free and very promptly. Very grateful for companies that go the extra mile like this, especially when the products are so good too. Big thanks to Luke C in service!

I bought an Optoma hd143x projector just over 2 years ago and it recently just stopped working. It has only ever been run on eco mode on average maybe 10 hours a week. After contacting Optoma I was quoted a ludicrous amount just to get the unit assessed, never mind repaired. In fact the numbers were: Assessment fee £55 + VAT, inward freight £12.50 + VAT, labour £25 + VAT, outward freight £12.50 + VAT, plus any parts needed for repair!
As far as I can tell this product has been built to fail. I would avoid not only this projector because of the inferior components but the Optoma brand due to their outrageous repair policy and the associated costs. Having cost around £200 per year I really cannot recommend this item or Optoma to anyone.

I've had the wireless headphones which are absolutely brilliant for a few years now and lost one of the silicon earbuds.

I emailed Optoma and heard back from Carina within days who then sent me out some replacements.

Super quick service & ever so friendly :)

-Rachel

I lost one of the replaceable earbuds and contacted Optoma reaching a Tyrone who asked me to image the one I had lost and email to him. I heard back from his colleague Carina very quickly giving skeleton staff on account of Covid safety measures. They are absolutely first class, small issue but resolved immediately from may what be an unknown brand to many. Can’t fault the service and it’s efficiency. Highly recommended on top of the excellent BE Sport 4 headphones which already surpassed expectations and that’s coming from an audiophile with a very decent system. I very much doubt this would have been resolved so quickly with many of the larger and more well known brands. Can’t recommend them enough⭐️⭐️⭐️⭐️⭐️

Bought an optimal projector and it set in fire with the kids in the house - I had to yank it off the ceiling so the house didn’t set on fire

These headphones are seriously good! I recommend them to anyone who wants clear, rich sound with very good bass. I almost solely use them for working out which includes the usual 6 to 10km runs, but more impressively, hill sprints and even bag work... They don't budge... Can handle sweat and rainy conditions and battery life can't be faulted!!!

I had my first set stolen and didn't think twice about buying another pair... Didn't even look for a review on any other brand... The customer service is fantastic, replied to an email of mine within a working day!!! Extremely satisfied!!!

Contracted Optoma about a lost earbud. They were fanastic, the customer service was outstanding.

A little over a year ago I bought a pair of Optoma NuForce BE Sport4 earphones - the left one has just stopped working for no particular reason. For the price a paid, I find it really disappointing. I was trying to either get support or contact customer service however all the forms on Optoma's UK website require a product serial number to be provided which I expect was provided on the packaging that I no longer have. There should be an easier way to let the company know there are issues with their products.

I could not manage to set 3D on my projector from HDMI. Customer service was very helpful (Marius) suggesting the proper settings and frame rate.
Thanks!

Excellent customer service

I bought a pair of wireless headphones in April 2019, about 10½ months later one ear starting buzzing for some reason or another. I wrote to Optima and they responded within half an hour, the gent who dealt with me was Liam B, he was really helpful, gave me all the details to send them back, unfortunately the COVID19 outbreak coincided so I knew it wasn't likely to be a quick turn around, however this morning only 1-1½ weeks later Liam informed me the replacements should be arriving today to my surprise. Wasn't met with resistance at any point and they provided a replacement pair of headphones, good proper customer service

Excellent service. We are a charity who had recently purchased a projector for our training courses. The technical support from Matt Hibberd for an appparent problem was friendly, very helpful and, most importantly, patient when dealing with enthusiastic amateurs. The expert guidance on fault checking 'at home' and the speed of taking the machine back in for expert testing was superb. The fault was, in fact, firmly with the "enthusiastic amateurs" but, as opposed to criticism, we received a customised video to take us through the stages when the machine was returned. All is now working perfectly.