Online for Equine Bewertungen 

Very happy with purchase

I placed an order at around 11.00 am and having read the delivery information, suggesting that orders made before 1.00 pm weekdays would be eligible for next day delivery, paid the extra delivery charge. Checking the tracking today shows it has not even been dispatched!
Whilst I accept that I presumably misread the information, i do believe it is poorly and confusingly worded, so do take care to read carefully and not find yourself in my situation of having to make a specific journey for an emergency purchase, while waiting for a refund, which will hopefully be promptly forthcoming.

I am bemused by the fact that Online for Equine think my review is unfair!
I have stated exactly my shopping experience and my personal opinion of their shipping information, while accepting that I misread that information.
Is that not fair?
My intention being to alert any future customer not to make the same mistake. It is clearly stated that ordering before 1.00 pm offers the opportunity for next day delivery. I believe the extra cost courier delivery options (additional to the somewhat lengthy free/standard delivery) imply that these are the next day choices?
All my reviews (as can be evidenced by reading them) are 100% honest, detailing my personal opinion and experience. Thankfully they are mostly positive and I am fulsome in my praise, but equally unstinting in my criticism when things go wrong for me.
I am NEVER unfair, merely accurate.
To that end I am happy to report that within one and a half hours of contacting Online for Equine, as well as posting my review, I received notification of the refund I requested (when that actually arrives is yet to be seen - I am always amazed that All Companies, NOT just this one, can take my money within seconds, but it's days of varying duration to return it) and a further fifteen minutes later a lengthy apology. Good P R there!

Online for Equine really are a good company. There was a slight delay on my order which was out of their control, but they upgraded me to next day delivery for free to make sure it got to me as soon as possible.
And then on the planned day of dispatch I had found out my pony had grown more than I thought, going up on in size. So I contacted them to see if we could change it to that size.
They happily change me to the next size up at no extra cost to myself.

You can really trust this company when things don't go smooth (I have used them before and never had an issue!) to do their upmost to help you.

Contacted Customer services at OforE spoke to Francesca, who was able to clarify the reason for the delayed delivery. She was then able to ascertain how soon the item would be delivered to me. This was achieved a day in advance of her expectations

Online for Equine will be my new choice of equine shopping. Easy ordering, great prices and items came promptly. Had a query that was answered immediately, so highly recommend.

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been despatched on the promised date. I emailed a few days after this and I did get a reply explaining the warehouse problem and that it would be despatched within 48 hrs with speedy delivery, or I could have a refund if this wasn’t acceptable. The item arrived within the time frame as promised and I am pleased with it. Things happen beyond a company’s control but it’s what they do about it that matters, and Online for Equine performed, well done Customer Service.

Very unsatisfied, we payed loads extra to have our package delivered next day, it’s now been a week and I haven’t even heard back from customer service, I do not recommend this brand.

Perfect service, quality goods at great prices. Unfortunately my order wasn't delivered from the warehouse so I had to email the customer support, they replied immediately, sorted the problem and my item arrived the next day. Highly recommend online equine, wonderful and professional team.

Absolutely fantastic customer service which goes above and beyond. Will def order from here again!

Really impressed with how the company handled an issue with my order. They acknowledged the shipping delays, and when one of the products subsequently became unavailable, they were quick to offer a suitable substitute.

While delays can happen, I think the way a company responds when things don’t go to plan says a lot about its values. Their willingness to acknowledge the issue and make things right demonstrated genuine decency and a strong focus on customer service.

I really appreciated the sincerity, accountability and effort shown in making sure I ultimately received a suitable alternative. A very positive resolution and a good example of a company genuinely caring about providing its customers with a good service.

Received my first order today and there was an item missing. I contacted them and spoke to a lovely lady who got this sorted within 15 minutes and my item is arriving tomorrow. I have to say that your customer service is 1st class. Thank you

Bought a pair of le mieux boots and the zip went after three months. I sent a photo and received a refund same day. Very efficient. Would buy from them again.

Fabulous customer service. Sorted an issue quickly, no fuss. Would definitely recommend and shop there again.

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the initial £18) for it to arrive a week later. Customer service replied quickly with an apology but offered nothing to compensate for a hobbie horse arriving late and missing a themed birthday party.
Item arrived in good packaging and reasonable quality but I still cannot justify it taking 3 weeks to arrive and the extortionate amount I paid for postage (£28) which took 3 weeks to arrive.

Super LeMieux rug at a great price! Thank you!

I had a problem that was sorted out very quickly and efficiently , excellent customer service thank you

Wow delivery service was fantastic. Ordered late evening 17/6, despatched early 18/6 and arrived first thing on 19/6. Excellent company to deal with.

I am thrilled with the boots I purchased! I bought 5 pairs . They were packed perfectly in one large box and mailed to me in the USA !

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and postage paid link.
No idea what happened to original item but on calling Support's Vicki, she got one dispatched and it arrived next day. Thank you for sorting this out promptly.

Very good price & excellent service.
Would definitely recommend