After accidentally knocking the cable, we lost our internet. Customer services were really helpful and arranged an engineer for the very next day. Errol called first thing to let me know when h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had some issues with our WiFi after moving in, Errol came out and was very efficient, got the problem solved quickly and was lovely! Would recommend :)
Unternehmen hat geantwortet
Had Mark come out to help with internet issues very friendly and easy to talk to explained the problem simply for myself and others fixed the issues going above and beond
Unternehmen hat geantwortet
Had issue with my WiFi and booked visit to have it looked at. Received text off Mark to give me time of scheduled visit on day. After enquiring about issue and my not quite understanding Mark tele... Mehr ansehen
Unternehmen hat geantwortet
4.6
Hervorragend
590 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Mark was efficient and diagnosed…
Mark was efficient and diagnosed problem quickly. Got us back on line in minutes and gave clear and helpful advice.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Very professional and excellent communication s
Very professional and quick service. Visited by engineer Mark and resolved the problem. Fantastic communication and follow up message. Thank you and would recommend
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Mark from OFNL was excellent
Mark from OFNL was excellent. The appointment was originally booked for Thursday, but he arrived a day early and quickly fixed the fibre issue. Really appreciate the prompt response and efficient service. Great job, Mark!
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Great service and super engineer
Mark provided a Great service and is a super engineer. After initially booking for a week ahead with our service provider due to not offering a time slot the engineer contacted us directly and offered an early morning slot the next day!
He turned up in time and fixed our problem quickly and professionally
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Excellent service
Mark's a really good guy, knew want needed to be done and got me sorted quickly, thanks man 👌🏻
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Great customer service 😊
I didn’t have internet for a week in my new build, but the engineer who came sorted the issue and even helped me tune in my smart tv.
Very happy with the service provided.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you are happy with the service and your issue was resolved, we are really proud of our team
Kind regards
Scott
held to Ransome over prices and all of…
held to Ransome over prices and all of the providers in my area I've never heard of, so rubbish!
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good evening,
Thank you for taking the time to share your feedback.
We value all feedback—positive or negative—as it helps us continually review and improve our services.
If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.
Kind regards,
Scott
Kieron H review
This afternoon we had a lovely gentleman called “Kieran H” we have not had WiFi for 3 months but Kieran H sorted my fibre optics cable and also happily helped me and my partner install our WiFi box. He stayed until he knew it was working in every room and every phone. His respectful manners and kindness goes a long long way. We are really grateful for the time and effort he took explaining little things to me like the lights on the OFNL router etc and how to know whether it’s a problem with the router or the WiFi.
Overall very good experience would definitely recommend Keiron H to anyone who has issues.
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good morning,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Keiron.
Kind regards,
Kyle
I have received a visit from George of ofnl.
I have received a visit from an engineer named George from OFNL. From this experience I can only give thanks and gratitude to such a wonderful representative of your company. I was blown away by how friendly and helpful George was in assisting me with my internet connectivity. Absolute first class experience all the way.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good evening,
Thank you for leaving feedback. I'm happy to hear you had a wonderful experience with George. I'll make sure I pass the feedback on.
Kind regards,
Kyle
Fast and professional to our call out
Fast and professional to our call out, with Mark completing the fix within minutes - top job!! 👍🏻
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good morning,
Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team
Kind regards
Scott
Credit to Mark
Mark was a professional, timely and also mainly very kind and helpful. OFNL have got a great employee on their hands. Credit to Mark for his support
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good morning,
Thanks for taking the time to leave us this review, it's greatly appreciated. We're really proud of our team and happy Mark was able to be of great help to you
Kind regards
Scott
5 star service
From start to finish what amazing Customer Service. From Tim on technical helpline to Mark Cook the engineer who attended and fixed the problem. Both experienced and friendly and delivered exceptional support. Thankyou
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with our service. We're really proud of our team and happy Tim and Mark were able to be of great help to you
Many thanks,
Scott
Great Service
The engineer arrived on time, identified the problem quickly and fixed it without any hassle. Thank you for a great service.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you had a great service, we are really proud of our team
Kind regards
Scott
Technician visit
Our technician managed to fit us in three days earlier, and on a weekend. He was very polite, and kept us fully informed. He solved the problem to our satisfaction and was very tidy. Really pleased.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad you are pleased with the service
Many thanks,
Scott
Kieran H was really quick getting wifi…
Kieran H was really quick getting wifi installed in the house. Very polite and was on time getting here.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Kieran was able to be of great help.
Many thanks,
Scott
Mark dropped by to repair my fibre
Mark dropped by to repair my fibre. Super nice and helpful and fixed it quickly
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Excellent
Mark was excellent. I had no WiFi or Satellite connection and he worked efficiently to get it up and running. I have a little one and Mark was careful and ensured the set up was safely done. Overall I am very happy and would highly recommend.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
The service I’ve received from OFNL so…
The service I’ve received from OFNL so far has been really positive – both the customer service and the engineer who installed the broadband at our house. The engineer Mark was friendly, professional, and really helpful. He arrived on time, explained everything clearly, and made sure everything was working perfectly before he left. Great service – thank you, Mark!
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Broadband failure
Mark arrived on time sorted my problem was very polite and did a good job.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Helpful, thorough, professional.
The engineer, Mark, was helpful and thorough with determining and fixing the issue that we had. They went above and beyond in ensuring we had full understanding of the issue and fix. Fantastic service.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
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