O2 instore agent very helpful
Unternehmen hat geantwortet
Standort
Standort wechselnU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff great Chat bot Crap
Unternehmen hat geantwortet
Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone. Nothing was too much trouble, cannot thank him enough for... Mehr ansehen
Unternehmen hat geantwortet
Had a really good experience with Alejo member of staff, he was very helpful, sorted my query out and was very patient, Would highly recommend him as one of the most helpful member of staff I’ve eve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktinformationen
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Vereinigtes Königreich
- 0151 707 9996
4.9
Hervorragend
92 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Abbie has Excellent service
Abbie has Excellent service, never felt I was being talked down to. Abbie was very respectful and personable, i would encourage anyone who needs help with their phone to visit o2. I have came to Abbie for 4 years and she is just brilliant.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4epjTf8
Facebook: https://bit.ly/4uEUS5K
Alejo at Liverpool1 store was an…
Alejo at Liverpool1 store was an amazing help. Treated me with respect (although I'm hopeless at this stuff). I would still be lost sorting my new phine. THANK YOU!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Ang,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vN6Efi
Facebook: https://bit.ly/43Djj8M
Amazing really helpful and professional
Amazing really helpful and professional
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Hayley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aQk0PL
Facebook: https://bit.ly/43D70sT
Alejo was excellent
Alejo was excellent, smart and efficient, he provided excellent suggestions and solutions to my issues !!!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Rukiyat,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHO5n4
Facebook: https://bit.ly/3QfJ4c5
Alejo was fantastic
Alejo was fantastic, knowledgeable and assisted with everything in a timely and professional manner. He was extremely polite and very patient with our enquiries which were a bit complex .
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Funmilola,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QgRdwX
Facebook: https://bit.ly/4vbKVh8
Customer service with Alejo was very…
Customer service with Alejo was very professional
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Alison,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu4tyN
Facebook: https://bit.ly/4xrXYwq
Alejo was so patient with me and he…
Alejo was so patient with me and he knew just what yo do. 10 out of 10 ✅✅
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ebRdaz
Facebook: https://bit.ly/4eqNgOk
Friendly and professional customer…
Friendly and professional customer service. ALEJO Solved my problem quickly
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hello Amy,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S9RGSb
Facebook: https://bit.ly/4xtM9WJ
It was quick and easy.
It was quick and easy.
Matt was absolutely brilliant and funny. And so was the other 2 ladies. I definitely walked out smiling. Thanks.
11. Juni 2026
Bewertung ohne vorherige Einladung
O2 instore agent very helpful
O2 instore agent very helpful
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SrN8GI
Facebook: https://bit.ly/4urU4Bc
Excellent service by alejo solved a…
Excellent service by Alejo in the Liverpool one store solved a problem that no one else could sort really appreciate he's help.. he was patient and went above and beyond to resolve my issue... hope management at the store appreat what a though and professional employee they have in Alejo in customer service (hope I've spelt his name correctly) thanks again
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xgUSeO
Facebook: https://bit.ly/4xb3T93
Great service
Abbie Alejo and Matt worked tirelessly to solve my billing issue, I’ve struggled with phoning customer service in the past. Will definitely be coming back in in future.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hi Ruby,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie, Alejo, and Matt worked tirelessly to help resolve your billing issue. We understand how frustrating billing concerns can be, especially when you've previously found it difficult to get the support you needed over the phone.
It's fantastic to know that the team took the time to assist you and were able to provide the help and reassurance you were looking for. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to hear that their efforts have given you the confidence to return to the store in the future.
We'll be sure to pass your kind feedback on to Abbie, Alejo, and Matt, who will be delighted to know that their assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pKLEnF
📘 Facebook: https://bit.ly/4fiUXYx
Thank you for choosing O2.
Matt was amazing very helpful and…
Matt was amazing very helpful and sorted out problem straight away
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von O2 - Liverpool One
Hi Danielle, thank you for taking the time to leave us a review! We're so glad to hear about your experience. If you need any help in the future, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/49BtDRU
Facebook: Send us a private message or mention us at: https://bit.ly/49G6eyS
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.