I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned. i have attempted to resolve this but keep getting th... Mehr ansehen
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Das sagen Bewerter
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get... Mehr ansehen
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I... Mehr ansehen
I was charged for Loss Damage Waiver and Roadside Assistance when I specifically said I didn't want it and challenged it on the contract. Then when I called to dispute the charges they "pretended" to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Kontaktinformationen
18121 E 81st Ave, 80022, Commerce City, CO, Vereinigte Staaten
- 702-462-2664
1.4
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204 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
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loss damage waiver lied to and deceived
I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned.
i have attempted to resolve this but keep getting the run around. i asked if i could speak to a manager at the Denver location and i was told they don't have a phone there. I see several others have had this issue as well they must train the employees to do this. i was told they have audio and video of every transaction i nor my bank can get a copy.
18. Januar 2026
Bewertung ohne vorherige Einladung
I had a very disappointing experience…
I had a very disappointing experience with NU Car Rentals at their Denver location. The vehicle I received was not provided with a full tank of gas, despite the contract clearly stating that it would be.
Because of this, I was forced to stop and refuel immediately late at night on my way up the mountain, alone with three young children, which was both stressful and completely avoidable. I have documentation showing I purchased gas the same day as pickup.
Despite providing proof and explaining the situation to customer service, my claim was dismissed with no accountability. I still returned the vehicle with a full tank as required, yet was left covering the cost of their mistake.
This lack of transparency, poor customer service, and disregard for customer safety is unacceptable. I would strongly recommend choosing a different rental company to avoid similar issues.
28. April 2026
Bewertung ohne vorherige Einladung
Please do not use this rental company
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get you to pay $400 for insurance. My original rental price was $76.95. Final cost $481.55 Plus the $400 for the insurance, the cost of which was never revealed to me. $841.55. That's a lot higher than $76.95 for 3 days. I'm a nobody, but I'll tell everyone I know not to use this company. Maybe this will save one person from going through what I'm going through.
21. April 2026
Bewertung ohne vorherige Einladung
Just where are the shuttle buses
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I called NU and got Adeel. He assured me that my reservation would be good and confirmed the location of the shuttle bus. He even followed up with me to make sure I was on the bus and enroute. He was kind courteous and proactive to my situation. My vehicle was also upgraded to my surprise!
His professionalism is greatly appreciated!
21. April 2026
Bewertung ohne vorherige Einladung
Straight Up Scammers
Rental company seemed fine up front. I had prepaid through Priceline for $226.30 and then at the counter paid $86.95 for the taxes and fees stuff. Trip happened at the end of May of 2025.
In June 2025, had a random charge for $31.25 which I figured was for the stupid toll in and out of the airport. No biggie.
Then end of July 2025 I get a charge for $64.15. I had disputed it through my bank but they came back and said it was legit. I reached out to Nu and they said it was the remaining toll and admin fee. Fine whatever.
Suddenly March 2026 I get some collection notice in the mail for $183 and change stating it was pertaining to either a rental agreement or the car being in an accident. Wtf. I was never in a flipping accident and why would you try and charge me almost year later for what exactly?? This company is absolute bullshit so stay far away
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Dear Erika,
Thank you for bringing this matter to our attention.
We sincerely apologize for the confusion and frustration caused by the series of charges and, most importantly, the unexpected collection notice you recently received. We understand how concerning it must be to receive such a notice, especially when you were not involved in any accident and were not aware of any outstanding balance.
Based on your description, there appear to be multiple charges applied after your rental, including toll-related fees and additional amounts that were not clearly explained. This is certainly not the experience we aim to provide, and we understand your concern regarding the timing and nature of these charges.
Please rest assured that we take this matter very seriously. We will escalate your case for a thorough review with the appropriate department and the affiliate location to verify the validity of all charges, including the collection amount and its origin.
To assist us in investigating this matter promptly, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
4. **Any reference number related to the collection notice (if available)**
Once we receive this information, we will work to clarify the charges and ensure that any incorrect or unsupported fees are addressed accordingly.
Thank you for your patience and for bringing this to our attention. We will do our best to resolve this matter as quickly as possible.
Kind regards,
Haidee
Crooks!
-10. The worst experience with a car rental place. Do not go to this place. I rented a car through Priceline . By the time I got to check in I had to pay 💰 for extras like vehicle damage waiver. If I didn’t accept it I would be refused a car. This was at Denver, Colorado airport!
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your rental experience did not meet your expectations and understand how frustrating unexpected charges can be.
Please note that reservations made through third-party platforms such as Priceline typically cover the base rental rate only. Additional requirements—such as a Loss Damage Waiver or other forms of coverage—may be required depending on the rental location’s policies or if acceptable proof of insurance is not provided at the time of pickup. These requirements are outlined in the rental terms and conditions and are also reviewed at the counter before the rental agreement is finalized.
Our location at Denver International Airport follows these procedures to ensure that all rentals meet the necessary coverage requirements before a vehicle can be released.
If you would like us to review your reservation and the charges applied, please provide the following details so we can look into the matter further:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
We appreciate you taking the time to share your experience and look forward to assisting you further.
Terrible service
Terrible service. They should know when customers are arriving and staff accordingly. 10 people in line, one agent. 1 hour queue just to get to the counter. Unless you have all day, avoid NU like the plague.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Dear Paul,
Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced at our location. Waiting in line for an hour, particularly with only one agent assisting several customers, is understandably frustrating and not the level of service we strive to provide.
You are absolutely correct that arrival volumes should be properly anticipated and staffed accordingly. We regret that we fell short in this instance. To ensure your concerns are addressed directly with the rental location’s management team, we kindly ask that you provide the following details:
* Your reservation or rental agreement number
* Pick-up date and time
* The name under which the booking was made
We truly value your time and your business, and we are sorry that your experience did not reflect the standards we aim to uphold. Thank you again for bringing this to our attention, as feedback like yours helps us improve our operations and customer service.
Sincerely,
HB
I was charged for Loss Damage Waiver…
I was charged for Loss Damage Waiver and Roadside Assistance when I specifically said I didn't want it and challenged it on the contract. Then when I called to dispute the charges they "pretended" to look into it by putting me on hold and then saying "Sorry, you signed the contract so there's nothing I can do". Crooks with unethical business practices. Renters beware!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Dear Jennifer,
Based on the rental documents, you agreed to sign up for the Loss Damage Waiver and Roadside Assistance by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Haidee
=====================
Dear Jennifer,
Thank you for providing your rental details.
Please be advised that your concern has been forwarded to our Denver affiliate under Ticket #362988 for further review.
We will keep you updated as soon as we receive any feedback.
Best regards,
Haidee
==========================
Dear Jen,
Thank you for sharing your feedback. We are very sorry to hear about your experience with the charges for Loss Damage Waiver and Roadside Assistance. We understand how frustrating it must have been to see charges applied that you specifically declined, and we sincerely apologize for the stress this caused.
We take concerns like yours very seriously. Our goal is always to provide clear, transparent service and ensure customers feel confident about their rental agreements. We regret that your call to dispute the charges did not meet your expectations and that you felt your concerns were not properly addressed.
To resolve this matter promptly, we would appreciate it if you could provide:
1. Your rental confirmation number
2. Pick-up and drop-off dates
3. Primary driver’s full name
Once we receive this information, we will review your contract and investigate the charges thoroughly. Our priority is to ensure any discrepancies are corrected and that you feel your concerns are addressed fairly.
We sincerely apologize again for the inconvenience and disappointment. Your feedback helps us improve our processes and communication, and we hope to restore your confidence in our service.
Sincerely,
HB
Loss Damage Waiver means PURCHASE
Loss Damage Waiver is actually to PURCHASE not Waive the insurance. We were charged an additional $237.93 for insurance that we did not want. All the other spots for initials on the contract are for declining the additional services. We expressed our desire to not have the insurance coverage through NU Car and the rental agent Michelle had us initial the waiver which to us was to DECLINE the coverage. That's what waive means...to decline. Very deceptive practice. We contacted NU Car when we returned from our vacation and the final amount posted to our credit card. The response was that the reservation was closed and there was nothing else to be done. STAY AWAY FROM THIS COMPANY.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Hi Michael,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration regarding the Loss Damage Waiver (LDW) charges.
We understand that the term “waiver” can be misleading, and we regret that it was not clear that this coverage is a **purchased protection product**, not a declination of insurance. The LDW is intended to provide additional protection beyond what a personal insurance policy may cover. Customers who choose not to purchase it should have the option clearly indicated on the rental agreement.
However, based on the rental documents, you agreed to sign up for the Loss Damage Waiver by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Customer Support Team
Stay away
We had a horrible experience from beginning to end. Started by having to wait for a shuttle to take us to the rental car location (far away from airport) for almost 2 hours- while it was snowing. The company promised there would be shuttles every 15 min- more like once an hour. A shuttle came after an hour but only had room for about 3 people. The line got so long there wasn’t even enough room on the platform for people to wait. There were about 50 angry people waiting for this company’s shuttle and the line kept growing. There was also not an organized line just a random sign and people were getting angry with each other about who was next. After finally arriving at rental place, there was another 2 hour wait to talk to a sales rep who would insist you had to upgrade to an suv because it wouldn’t be safe to drive a sedan. Then about a dozen hidden fees they basically insist upon. Returning was also a joke and they charged for damage that wasn’t even caused by us and we have photos. Most, if not all, license plates are from Utah. The price ended up being 5x what a reputable, trusted company was charging. The whole process was a headache and I will never rent from them again.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the upgrade and damage fees and the shuttle issues.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
I arrived 90 minutes early after…
I arrived 90 minutes early after catching an earlier flight. Agent informed me that I would have to add $120 to my $140 reservation to pick my car up early, even though it was just sitting there! Come on! If you want to compete with Hertz and Avis, do more than just being cheaper!
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Updated:
Dear Lee,
Thank you again for taking the time to share your feedback with us.
We’re truly sorry to hear about your recent experience and understand how frustrating it must have felt to arrive earlier than expected, only to be informed of an additional charge to collect your vehicle ahead of the scheduled time.
Please allow us to clarify that rental rates are based on the specific pickup and return times selected at the time of booking. Adjusting the pickup time—even by 90 minutes—can sometimes result in a rate recalculation in accordance with the supplier’s policy and availability at that moment. That said, we completely understand how this situation may have felt disappointing, especially when the vehicle appeared ready.
In relation to your request, we have carefully reviewed the matter with our Denver affiliate under Ticket #351663. Below is the official response provided:
“There are no refunds to be issued, as the renter did not take any optional services. The only item the renter opted for was an extension, which has already been used. Attached are the requested documents.”
Based on the documentation and confirmation received, we regret to inform you that no refund is applicable in this case.
We truly value your feedback, as it helps us work closely with our partners to improve transparency and customer experience. We appreciate your understanding and hope to have the opportunity to assist you again in the future under smoother circumstances.
Kind regards,
HB
Don't use NU
This company comments on negative reviews like they "care" the truth is they are going to scam you. I was scammed for 3 times the agreed upon amount. Falsifying documents is their forte.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the extra charge.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
rental agents are always very unhappy…
rental agents are always very unhappy to work there, always in a bad mood, unfriendly.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience and frustration you experienced, particularly regarding the rental agent’s behavior.
Your concerns are very important to us, and we are committed to addressing this matter promptly. To better understand the details of your experience and work toward an appropriate resolution, we kindly ask that you contact our Customer Service team directly at help@nucarrentals.com. They are fully equipped to conduct a thorough review and assist you further.
When contacting our team, please include the following in the subject line of your email:
Primary Driver’s Name – Confirmation Number – Trustpilot Review
Once again, we sincerely apologize for the inconvenience you encountered and appreciate you bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
This place is a major scam
This place is a major scam. I booked through a third party and even paid for insurance. When we got there the guy at the desk tried to charge me an additional $274 on Colorado taxes then I asked for a print out and a copy of charges and he was saying the charges are just “taxes and stuff”
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the extra fee issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
On 30 Sept25 we rented a car we drove…
On 30 Sept25 we rented a car we drove it maybe 5 miles and had to bring it back because of making a loud noise. And also we did not get the option for prepaid fuel or not. The lady said the fuel was 2.74 a gal and when we received the paperwork it said it was 2.90 when I asked about it, the lady said that is just the way it is. So we had to bring the car back because of the noise. The Second Lady was really nice and took off the fuel charge. We got in the car and it was also making the same noise as the first car. When we got to our destination I looked at the car and the tires were not in good condition the belts was separating from the wheel. So we did not drive it until it was time to come back to drop it back to you. Also we were told we had to get the toll pass for 83.93 because there were several tolls. We had to go through 2 tolls. 1 leaving the airport and 1 coming back to drop the car off that was only about 5..00 each way.
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you took to share your feedback. Please accept our sincere apologies for the inconvenience and frustration you experienced during your rental, particularly concerning the vehicle issue and the toll pass.
Based on the signed Rental Agreement associated with Ticket #247666, you agreed to enroll in the Prepaid Toll program. As such, we regret to inform you that no refund can be issued for this charge.
Regarding the vehicle concern, please find below the response we received from our Denver affiliate:
"I hope you are doing well. I am unable to locate any documentation in the notes indicating that the customer contacted us to express dissatisfaction with the quality of the vehicle. At this time, no compensation can be offered. However, should the customer wish to proceed, we kindly ask that they provide detailed feedback outlining the specific issues encountered with the vehicle. Upon receipt of this information, we would be happy to further investigate and reassess the matter accordingly."
Thank you for your understanding. Please do not hesitate to contact us if you have any additional questions.
Same issues as everyone else
Like all the other reviews, insurance and other fees caused our rental to increase from $381 advertised on Expedia to $664. This was after I asked why the price was so high and to remove insurances because my credit card covered them. Shame on me for not looking more closely…
Waiting a long time for the tram (in the rain) to the offsite facility
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the insurance issue.
Based on the rental documents with Ticket #212865, you agreed to sign up for the Loss Damage Waiver by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
They came thru for me…
I booked the car thru my cc portal then checked reviews. They were so bad I wanted to cancel but then discovered there was not an option 5 minutes after I booked. My cc could not cancel or reach anyone. I called the national number and left message. Then called number associated with location. They answered and canceled without a problem. I also recieved a call back from national number about 7 hours later. Contrary to the bad reviews, I experienced reasonable customer support for my situation. I went with a different company with better reviews for peace of mind.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
Thank you so much for your positive feedback! If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.
We look forward to serving you again in the future and continuing to meet your expectations. Thank you for being a valued customer and for choosing NU.
Nu Car is a bait and switch
Nu Car is a bait and switch. Booked through Priceline and paid a rate for 3 days, which included all taxes and fees. Nu Car tacked on an additional $100 in taxes and fees. When questioned, they said my complaint is with Priceline and HUNG UP ON ME. Terrible customer service, awful business model. Scamming people left and right! STAY AWAY!
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the unknown charge issue.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Based on the rental documents with Ticket #173352, you agreed to sign up for the Toll, Upgrade and Prepaid fuel by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
Please be advised that these fees do not include taxes and fees.
We do apologize but the charge remains.
Car not available and excessive toll penalties
I rented a truck from NU in Denver. First of all, the shuttle is not with the other rental cars and very hard to find so good luck with that.
I specifically requested a pickup truck to help move my son into his apartment (that was the point of our trip_ but when I got there, they didn't have a truck and they made no attempt to help me find me one. They said the manager had gone home which is fair because it was late. So, I made do with what they had because I had no choice.
On top of that, weeks later I received a bill for tolls which is understandable but apparently Nu charges $30 per toll fee which they don't tell you but apparently is in the very, very, very, fine print in the contract.
So while Nu comes up as the least expensive option on Expedia, in the end it cost more and I didn't get the vehicle I needed and requested so I won't use them again.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the car class and the toll fee issues.
Please see below the response from our Denver Affiliate under Ticket #158230.
"I hope all is well. I see that the customer arrived 21 minutes earlier than the original reserved pickup time. We only allow customers to be up to 15 minutes early for pickup. Anything earlier than the 15 minutes will be considered the customer being put in another vehicle for the same price. Our car classes are based on availability. Thank you."
On the other hand, the Signed Rental document shows that you decline to purchase the toll fee. Under the Terms and Conditions #4. Responsibility for Damage or Loss; Reporting to Police; Responsibility for Tolls and Parking Violations (Page # 2 of the Contract), If you elect not to purchase TX and you drive through an Express Toll Lane, you will pay us $30.00 plus the applicable toll fee for each time you drive through an Express Lane during your rental.
We do apologize but the charge remains.
I was charged for loss damage waiver…
I was charged for loss damage waiver even though I provided proof of coverage to the agent Michael. He was very uncomfortable to deal with, like a used car salesman. This company utilizes predatory techniques to swindle customers.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von NU Car Rentals - Denver
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the Loss Damage Waiver fee issue.
Based on the rental documents with Ticket #151001, you agreed to sign up for the Loss Damage Waiver by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
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