We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby with... Mehr ansehen
Unternehmen hat geantwortet
purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer... Mehr ansehen
Unternehmen hat geantwortet
I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4.2
Gut
3452 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent products and customer service
Excellent products and customer service was amazing whenever I had a question (in the crazy new world of being a first time parent!) or small issues arose. Responses always prompt and informative. Big shout out to Ashley.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer Service!
Happy with the service. Marie was very helpful and quick in getting back to me on my queries - Thank you.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Wasn't able to find what I needed so thought I'd email. The right part was identified for the bottle I had, and they very kindly ordered and shipped this out to me. With me within 3 working days!
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service from Nuby…
Excellent customer service from Nuby and we love the steriliser - it’s so easy to use. Great product that I’d reccomend and buy again.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing play mat
Amazing play mat, my daughter loves it. Also incredible customer service. I had an issue with my item and they responded immediately and sent a replacement out next day - 10/10!!
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
3 minute steriliser
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped them an email - they asked me for some photos and a video of the problem, which I duly sent. They responded extremely quickly and have replaced the unit. Cannot fault the customer service.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Quick response and resolved my query.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing seal on my rapid cool the team…
Missing seal on my rapid cool the team responded very quickly to ensure I had ones sent out to me.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Effortless Replacement of Faulty Part
I requested a replacement part for a product and this was replaced immediately with minimal effort from me.
I offered to pay for these parts but they were sent for free as the product was still under warranty
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service
Fantastic service. Super quick and friendly. Sorted my issue out in no time. And if you haven't gotten it already the Rapid Cool is essential for making bottles!
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service rapidly solved my…
Customer Service rapidly solved my issue without delay and provided a very satisfactory outcome. We are very pleased with our product.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Helpful customer service
Really helpful customer service. I got a quick reply when I asked about whether their milk powder dispensers were top-rack dishwasher safe (they are, in case anyone’s wondering). Marie was lovely and made it all really easy. Great support.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very good customer service from Ashley…
Very good customer service from Ashley when I had a query about returning an item I no longer needed.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service
Looking forward to receiving the item
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great service
Great service replied quickly and I received the new nuby seals quickly as well.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service was quick and…
Customer service was quick and efficient, able to help me with my enquiry effectively thank you very much
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Replacement parts query
Contacted Nuby by email (after midnight as a slightly stressed new mum!) and had a reply and solution to my issue by the morning! I needed replacement seals for the Rapid Cool flasks and Neil in customer services sorted me out immediately! Fabulous customer service, very grateful. Many thanks!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
The Nuby Rapid cool has been a…
The Nuby Rapid cool has been a lifesaver with my second baby. We lost one of the silicone rings when travelling and I was upset I may not be able to use it until I bought a new one but I contacted the customer care team and they have arranged for new ones to be sent out, they was extremely helpful and fast at replying! Thank you, highly recommended this brand :)
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Issue resolved
Really helpful and quick to fix the issue we had. Once I sent over the information they have quickly sent a new replacement. One of the best returns process
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience and we're glad to hear you found our returns process so easy!
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great communication
Great communication when I needed a new seal for the RapidCool.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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