novaoutdoorliving.co.uk Bewertungen 

I recently had a great experience with Amanda at Nova regarding a warranty claim for my rattan furniture. The situation was quite complex as the original retailer I purchased from had ceased trading, meaning my contract was technically with a company that no longer existed.
After explaining that I was unable to get a response from the retailer, Amanda took personal responsibility for the case. Over several months of communication, she remained professional and incredibly helpful. When email wasn't quite sufficient to resolve the details, she took the initiative to call me personally to ensure she fully understood the problem.
Amanda confirmed that the fault was covered under guarantee. Since my original furniture set is no longer in production, she arranged for a high-quality alternative as a resolution. I am very satisfied with the outcome; despite the initial product fault, Amanda’s excellent customer service has resulted in an extremely positive outcome. Highly recommended.

Although I didn't but directly from them, Nova outdoor living helped me source some drop down pergola sides which were no longer manufactured, but I wanted the colour that matched my Nova Titan white pergola. They went above and beyond to locate some last stock with some of their partners.

I'd like to thank Ian specifically.

After a few days of intense discussions they finally found me the last remaining items of what I needed and I am entirely grateful. Great customer service and I would definitely recommend them.

Amanda at Nova is a pleasure to deal with, always prompt in responding to my messages and nothing is too much trouble to get sorted. Would highly recommend her, this company and their products.

We have a Nova pergola and it’s amazing, well made and so far it’s standing upto the uk wether, after a recent house moved we lost a couple of the bolts, quick email to Nova and they are helping us get it sorted.

We do have friends that also have the same and I’ve had to help them as ours was so much better, it turned out they hadn’t assessed it correctly, it’s definitely wasn't done up tightly - it is now.

Advice would be if you’re not really into DIY just pay someone capable to assemble it.

Great customer service from Nova (Amanda is a credit to your business)

Thank you for all great product and good after service.

When moving house I noticed that I was missing a fixing from the end of my garden furniture. Despite being a few years old, Amanda went above and beyond to get new fixings sent to me.

My partner and I scratched some paint off one of the posts during construction of our pergola, which we purchased from White Stores. I was provided the paint number and got some paint made up, which unfortunately was not the same colour. Nova kindly sent me a can of paint FOC. Great customer service from Amanda and the team. Thank you.

We had long standing difficulties with our Pergola privacy screens which Amanda Carr tackled and resolved for us. Customer focused and willing to go above and beyond - Thank You!

I was looking for a couple of white privacy screens which were not in stock anywhere. I had emailed many different suppliers and couldn’t find them. Amanda was so helpful and managed to find a store that still had them in stock and I was able to order. Thank you so much for your help. I really appreciate you going above and beyond.

I had issues with one of the privacy blinds which was ordered as part of the Nova Titan 4x3 Pergola for garden refurbishment. Thanks to Amanda Carr of Nova, the issue was eventually resolved. Amanda was extremely helpful, friendly, but above all, always professional.

I needed a new thermocouple for my gas fire table and Nova sent me one free of charge. First class service- thanks Amanda!

Thank you for your reply and I am still amazed at this response a few months back, as I am today as we live 10 miles inland!
And as explained previously, the corrosion is forming under the paint, so how can in be the sea area.
The furniture is riddled with bumps under the paint work.

We had an issue (of our own making) with our outdoor table. Nova were very responsive and very generous in replacing parts.

I would like to say a huge thank you to Amanda Carr she provided proficient and excellent communication to facilitate a previous order! Thank you so much

We purchased glass top garden furniture. The glass recently exploded caught on CCTV. Even though we sent emails to explain this issues has been ignored. The Brand we purchased was Nova Garden Furniture. We recommend you buy with caution. We have contacted both Nova and Wayfair and both say we should email the other. We have done this with proof and both companies simply ignore our requests to resolve this. Emails sent via my Wife SN

We purchased a Nova Outdoor Living - Adria 4 Seat Cube Set - Grey:
Product code: W19547 from White stores
In Jan 2023. 1 week ago the glass shattered. It was so loud. Luckily as the weather was overcast and 24 degrees, the table was covered. Had the table been in use someone would have been seriously hurt. The table cost £1700 has anyone else had this issue? White stores are saying the guarantee had run out. Is never have thought this table could have dangerously shattered like it did. Please don’t purchase this for your own health and safety
The White Stores are sending a replacement but Nova are advertising heat resistant. No way !!! Please be careful

We purchased a Nova garden furniture set in 2023, and unfortunately, it has been a constant source of disappointment ever since. Despite following all care recommendations — including covering the furniture in the rain, bringing it indoors during winter, and using coasters to prevent damage — the quality has deteriorated rapidly.

The rattan has melted, faded, and split, which is completely unacceptable for outdoor furniture that’s supposed to be weather-resistant. On top of that, the cushions have ripped with only light use. We’ve had to raise complaints multiple times, yet nothing has been resolved satisfactorily.

For the price and brand reputation, we expected far better. Sadly, this furniture has proven to be a waste of money and a source of ongoing frustration. I would strongly advise others to look elsewhere if you’re after durable, reliable garden furniture.

I purchased the Phoenix corner sofa with rising table from Nova about a year ago and it has been great. I intentionally waited to leave a review to make sure it all functioned and lasted well and it has been great.

I purchased the Nova fire pit set and the sun loungers to match and the cushions on the loungers have started getting lines and are sagging. Has anyone else experienced this?
Have got to mention that we store them overnight in our shed so am really unhappy that this has happened. I contacted the store where we bought them and they said the replacement covers for the loungers were £300 each, that is extortionate!
The cheaper set that we purchased from B&Q was far more superior than this set.

We’ve been incredibly impressed with NOVA – the quality of their products is outstanding: low maintenance, beautifully made, and clearly built to last. Working with NOVA has been a genuine pleasure. From customer service and order management to delivery and account handling, everything has been seamless. Any queries we’ve had were dealt with promptly and professionally. We wouldn’t hesitate to recommend NOVA.