I had a small problem with the screws for tap cartridges. After a delightful chat with support they sent me replacement screws at the speed of light! Thanks a million😃
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Das sagen Bewerter
I needed two tap tops for a bath mixer tap. The detailed description given on the product allowed me to work out if they would fit. This saved a very expensive removal and replacement of the existing... Mehr ansehen
Unternehmen hat geantwortet
We had a broken bathroom bason after something being droppedbin it Initially looked across internet for a turnround of items needed to repair asap. What a turn round within 24 hrs this companyhad... Mehr ansehen
Unternehmen hat geantwortet
NotjustTaps is are quite good when looking for a specific part that cannot be found elsewhere. Both items arrived well wrapped and protected. Two little draw backs for me are; They offer no discount f... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
NotJustTaps is a fast-growing company that’s passionate about plumbing. We specialise in bathroom and kitchen washing solutions for a huge range of domestic, commercial and medical settings. Working with some of Europe’s leading design brands and specialist manufacturers, we’re able to offer competitive prices to our customers. Our mission is to provide an exceptional level of service to all our customers and therefore welcome their feedback to ensure we continue to improve our service.
Kontaktinformationen
The Courtyard, Great Sarratt Hall Farm, WD3 4PD, Sarratt, Vereinigtes Königreich
- 01923 268843
- salesinfo@notjusttaps.co.uk
- www.notjusttaps.co.uk
4.8
Hervorragend
270 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had a small problem with the screws…
I had a small problem with the screws for tap cartridges. After a delightful chat with support they sent me replacement screws at the speed of light! Thanks a million😃
1. Juli 2026
Bewertung ohne vorherige Einladung
I needed two tap tops for a bath mixer…
I needed two tap tops for a bath mixer tap. The detailed description given on the product allowed me to work out if they would fit. This saved a very expensive removal and replacement of the existing tap due to bad design of bathroom. The whole process was straightforward and the delivery was with Royal Mail,and within the scheduled time, a good company to deal with.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi Nick, really pleased the tap tops worked for you. Changing them can instantly improve the look of your taps. Thanks for the review and we hope to be of service again in the future.
NJT Sales Team
Resin replacement for blown ceramic lever sleeves.
After spending hours looking for lever sleeves or new levers for my bathroom mixer taps, this company came up trumps and because they were so reasonably priced I bit the bullet and ordered, excellent delivery time and the product fit my levers, which all plumbing stores incidentally told me I wouldn't get) very happy.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi Michelle, we are so pleased to hear we had the right replacement levers for you. It's such a straightforward part to replace. Thanks for leaving the feedback and we hope to be of service again in the future.
NJT Sales Team
Easy to navigate website
Easy to navigate website, perfect tap replacement. Great communication, fast delivery. Will use again.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Troy
Thank you for your lovely feedback which is much appreciated. We are pleased to hear you are happy with your purchase and look forward to being of service again.
Kind regards
NotJustTaps Sales Team
Excellent service
Excellent service. Tessa in sales office was very helful
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi Jonathan, thank you for leaving us a review and we've passed your comments on to Tessa. Apologies for the slow response.
NJT Sales Team
Brilliant company to deal with
Brilliant company to deal with, very helpful finding the correct flow straightener for my taps. Good prices and very quick delivery. I will certainly be back when I need more plumbing parts.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi David, thank you so much for taking the time to leave a review. Some how we missed replying to this one at the time. We very much appreciate your custom and hope to be of service again in the future.
NJT Sales Team
I only wanted small replacement parts…
I only wanted small replacement parts that I was very pleased that they stocked. Reasonably priced items. Well informed tracking details & a speedy delivery.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Cheryl,
We are pleased to hear we had the correct part for you and that it arrived promptly. Thank you for leaving us a review.
NotJustTaps Sales Team
Brilliant service 5 star.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Hunt,
Thank you so much for taking the time to leave us a review. We are glad we could be of service.
NotJustTaps Sales Team
Goods arrived promptly exactly as…
Goods arrived promptly exactly as described and of excellent quality.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear John, we are pleased to hear you are happy with your purchase. Thank you for leaving us a review. Please get in touch if we can be of service again.
NotJustTaps Sales Team
Excellent service once again !
Excellent service !... have purchased products before, so i know this company can be trusted unlike a number of companies i could mention !
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear David
Thank you for your lovely review which is greatly appreciated. We look forward to being of help when you next need to purchase from us.
Kind regards
Pamela
Sales Manager
As a return customer
As a return customer, the staff remembered me over the phone. Even though I placed a small order this time I was given the trade discount code, which I didn't expect. From one item to a full pallet the delivery was excellent.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Peter
Always a pleasure to do business with you and we never forget a friendly customer.
We look forward to being of help again.
Kind regards
Pamela
Sales Manager
Look at their web site to find the part you need
I didn't know the name of the parts I wanted, but looking on the 'Not Just Taps' web site I discovered the parts are called Tap Handle Shrouds.
My order was dealt with quickly and the shrouds arrived within the forecast time, safe and sound.
They now have a customer that will go to them as the first port of call for any other tap parts needed.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear David
Thank you for positive feedback which is much appreciated. We are glad you found the item you required and look forward to being of service when you need anything in the future.
Kind regards
NotJustTaps Sales Team
Couldn’t be more helpful
From the first phone call the lady could not be more helpful, the engineer I spoke with answered all my questions then the valve turned up and I now have a super working shower.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Foster, thank you so much for taking the time to leave us a review. We are pleased we were able to help you find the correct replacement part and you now have a working shower. Please do get in touch again if we can assist you another time.
Kind regards,
NotJustTaps Sales Team
Very good service & communication.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Scale, thank you so much for taking the time to leave us a review. We hope to be of service again in the future.
Kind regards,
NJT Sales Team
Great service with excellent ordering…
Great service with excellent ordering procedure - very difficult to order the wrong item. Required two 1/4 turn tap valves which were of good quality and very competitively priced. Overall, very satisfied.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Robinson, we are really pleased to hear you found the right product that you were after. We try our best to organise the valves into helpful categories as it can be a minefield! We hope to be of service again in the future.
NJT Sales Team
Very helpful and reliable company.
Very helpful and reliable company.
Have been using for a few years now, and they have never let me down.
Reasonably priced, and fairly quick on delivery.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Weekes, thank you so much for taking the time to leave us a review. We are pleased to hear you have been happy with our products and service. We always aim to provide the best service possible for our customers. Thank you for your custom and we hope to be of assistance again in the future.
NJT Sales Team
Another excellent experience
Another excellent experience. Great range of products, best prices and fantastic service.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi Mark, thanks so much for leaving us a review and we look forward to being of service again in the future.
Kind regards,
NotJustTaps
We purchased over 15 IPS Panel sets
We purchased over 15 IPS Panel sets, including basin and taps. Unfortunately, the quality of both taps and basin has been very poor. Several basins discoloured within a year, and we have experienced ongoing problems with the taps and tap levers. While "notjusttaps" initially provided a number of replacement rings free of charge, they are now requesting payments as the issue has persisted. Another recurring fault is with the tap levers, which frequently break. The owner of "notjusttaps" acknowledged that these were part of a faulty batch, but even after replacing the tap levers, the problem continues. We also attempted to resolve this directly with the manufacturer, INTA in Birmingham, but were advised that, since the taps were purchased from notjusttaps, we must deal with them directly. As a result of these ongoing issues, we are in the process of replacing all the units purchased from "notjusttaps".
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Dear Mr Gomes,
We're sorry to hear that your experience with our IPS panel sets hasn't met expectations. We always aim to provide a high standard of service and we regret that you feel we've fallen short. Following your last purchase three years ago, we assisted with the replacement of faulty products supplied by Intatec, in line with their guarantee terms. Replacement parts were provided accordingly. As noted at the time, the taps carry a one-year guarantee. However, the cartridge is considered a working component and is not covered under this guarantee, meaning replacements are chargeable. The basins supplied remain a highly popular product and we’ve not received any other reports of discolouration. We appreciate your feedback and remain committed to supporting our customers wherever possible.
NJT Sales Team
Fantastic customer services
Fantastic customer services, so helpful. Quality valves but required work on the spindles so they fitted the handles. Overall it makes a change to have such good service.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Hi Tony, thank you for choosing NotJustTaps. We're pleased to hear the spare part worked for you. We hope to be of service again in the future.
NotJustTaps Sales Team
Outstanding service and GREAT valve
Outstanding service and GREAT valve. I would highly recommend these guys and gals. Highly HIGHLY recommend them. As a Gas engineer and plumber I WILL be using them again and again. I did say I would use them again. So grateful i did. Exceptional service AGAIN and at low price with great quality products. Don't need to look else where.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von NotJustTaps
Thank you so much for your kind words. We are so pleased to hear that you are happy wth your purchase and our level of customer service. Your feedback is greatly valued and we look forward to being of service again in the future.
Kind regards
NotJustTaps Sales Team
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