Network Rail - People & Leadership Development Bewertungen 

Absoloutely disgraceful the way we.ve been treated by Network Rail. We own land adjacent to the railway line in Neath, South Wales. The land has been in the family for generations with supporting documentation to prove this.

Recently Network Rail contractors broke into the land and cut back the overgrowth to install new fencing adjacent to the mineral line despite having a riparian right of access from the opposite side of the track. When challenged they said they had been given permission by the landowner to go into the land (we're the landowners and we never gave any permission). They then said, get this, that they handed the keys to the lock to the landowner....whaaaat!!!. They then asked us to prove we own the land by sending them the documents....they.re over 100 years old. Seemingly this 'random' landowner was never asked by them to provide proof of ownership.

They have now admitted that they have contacted the person in question who admitted that they lied to Network Rail and that they don.t own the land. Network Rail are obtaining the keys to the padlock back off this random stranger (they have clammed up as to the identity of the person). We are seeking our own legal advice against Network Rail and want them to prosecute this person under The Fraud Act 2006 for false misrepresentation. They seem reluctant to do this as it looks as if they.re covering their arses. The young lad in their Cardiff office who is handling the matter is worse than useless and when I tried to push the matter with him he became argumentative and defensive and made me feel as if my concerns amounted to nothing. He was unable to give me the contact details for their legal department, would not pass me onto his senior officer. When prompted as to which Ombudsman we would refer our complaint to it was like getting blood out of a stone. I fall short of naming this individual but believe me I am tempted.

Seemingly Network Rail think that they are above the law and do not have to be accountable to anyone...we.ll see about that.

I am travelling from Edinburgh to Glasgow on 27/12/19 as the second part of a journey.
The trains will take 2HRS &33MINS! from Edin.to Glw! due to engineering works.
Totally unacceptable after 2bank holidays.
Can you imagine the chaos at Waverley & this will have a knock on effect on buses.If nothing else there will be a safety issue.
Who is responsible for this idiotic decision?

I am constantly not shocked about what I hear of these muppets. They cause us such National embarrassment. This weekend they stop trains running into London Bridge, Charing Cross and Cannon Street so they can upgrade the rail. This afternoon they impose massive speed restrictions because “the rails might buckle in the heat?!! It’s TEN DEGREES COOLER than the hottest day last week!!!! They should rename themselves Not Work Fail. Utter rubbish. They need to be sorted out QUICKLY

Only rated as 1 as 0 was not possible. Year upon year upon year of sheer engineering incompetence. Basic railway engineering errors combined with dubious management conspire together to create a fragile, unreliable and frankly embarrassing railway network. Now more than ever it is essential that the system is mended and maintained properly as we prepare to try to show the rest of Europe and the world that we are to be taken seriously.

92% bad rating.....not many other companies would get this poor -% and be still operating. 🤦🏼‍♂️

Network rail are bullies. They do not care about neighbours of the railway nor the environment. They do not follow their own procedures and guidelines. They lie to you constantly if and when you actually manage to speak to a manager. The helpline is actively obstructive. This is a rude disgusting company.
They have just removed a healthy tree 🌳 after giving a days notice. And after assurances that they do not remove healthy trees. I tried to stop them or at least delay so they could tell us why they were doing this. They told me they would get back to me within 20 days. You do the math. Network rail had only posted a letter 1 day before works took place. Even our local mp could not get reasons from them.
I am completely disgusted. They have left my immediate environment an absolute mess where before was an old tree full of birds. What a sad day ...

If you could give zero stars in here I would!
I had just finished a large latte and boarded the Liverpool lime street 10:33 to London Euston and settled down for the four hour journey.

When the train had pulled away the driver announces that there are no toilets available throughout the train and that they would make a longer stop at Stafford to allow for a toilet break! Is this for real?

I am surrounded by very unhappy and some uncomfortable uncomfortable passengers! We are told that they will stop and you can take a break and they wont leave without you.. I have two suitcases, a laptop and a handbag and am now supposed to get all this off, go to the toilet and jump back on the train, hoping I will last another few hours! I have had three children, the body doesn't work so well after that trauma!

Network rail you have not thought this one through at all!

The worst company I have ever worked for in my life without question, bullying is rife among the management and if you dare to question or tell anyone about it they makeup lies and sack you, ,they don't give a toss about employees and wrap up managers in cotton wool and protect them so they can do no wrong, corrupt management, and and a totally bad firm to work for

Network Rail have ruined our home environment due to adjusting the level crossing alarm at Thorpe Willoughby level crossing. I have spent a lot of time and energy trying to get a common sense and compassionate resolution but Network Rail York customer service is appalling especially the service from a Ms Sharon Neil. A company that pretend to care in my opinion!

Should be able to leave minus star review. Trains are dirty and late. Staff on trains and call centres rude.

Plus I'm unlucky enough to live near the railway. Network rail currently down trees by the side of the track and damaged trees/fence in my garden. No warning or apology. Rude and arrogant throughout. Network rail continue to make excessive noise throughout the night without warning, this includes swearing from track gangs.

Network Rail (our "Railway neighbours" - my, that makes me feel good). We have two level crossings in our village. Both of them have notices beside them saying Network Rail contractors must not park next to them. Well, that worked. All day today (Sunday) we had a contractor called "Ganymede" with their vans parked on the (only)pavement with engines running (against the law, FYI Ganymede). Repeated complaints to the Network Rail "helpline" were no use. The nuisance stopped only when Ganymede went home at the end of their shift. Thanks Ganymede. I hope someone parks outside your house all day running a diesel engine.

For the second consecutive night these idiots are sat playing games on phones, Diesel engine running for hours sat outside my flat window whilst shouting!

3 hours last night and an hour already today, have complained but still sat playing.

Police next, I wonder how much they get paid per hour to do nothing other than keep people awake at 3am?

Very arogant people, super rude, unhelpful, always in rush late for work, working slow, super slow service at all

Loud noise pollution relating to Barking station, everyday it is pretty horrendous ! every one second making announcements that are unnecessary, its such an uncomfortable place and make your ears deaf! cannot talk to other people without shouting , people don't have to be constantly reminded what to do, every one second its almost impossible to absorb everything in, its a shame in our modern age we have to put up with such chaotic environment, why don't they follow examples of airports like Dubai they clearly state on information board to avoid noise pollution they don't make too many announcements.

I would like to thank the Network Rail staff for being so caring and friendly. I took my almost 3 years old grandson to Manchester from St Helens Junction on 20 September 2017. The young man in the ticket office wrote a "Ticket to Travel" with a smiley face so he didn't feel left out not having a ticket. He cherished it the whole journey showing it to every member of staff and still has it. All of the rail staff were really nice making it a day to remember. Most of the engine drivers gave him a wave when passing and some a little toot. One driver let him have a quick look at the cab and the man on the platform blew his whistle. He had such an exciting time I took him to Liverpool today, 25 September and we were met with the same caring attitude. Thank you Network Rail staff for making Jamie's day one to remember.

For disabled it is hopeless. No lifts, no wheelchair availability. If it were not for Virgin Trains I would not have got anywhere. No parking for trolleys - expect to lose your pound. No way to book for disabled help online. Hated it! They should be ashamed of themselves.

I first logged a complaint with Network Rail at the end of February 2014, as I felt that passing trains were causing vibrations to the house, on speaking to my neighbours, they both agreed that they were feeling more vibrations with the passing of the high speed trains that pass by our 3 houses. On approaching Network Rail they asked me to log all the details, with which I did so.

After a chase up using Twitter messages to them, I was advised that my complaint had been looked into and I would receive a response in writing. Which I did, as was to be expected it was the first in what has turned out to be a long list of fobbing of by Network Rail, saying they have been out to test the track and they could find no issues. No attempt to contact and inspect the houses to feel the vibrations. I persisted with my complaint and Network Rail finally agreed to send 2 colleagues out to inspect our houses. What a surprise, the day they arrived they were in the house for over an hour and no vibrations were felt. It was agreed that they would both re attend at a peak time so they could further assess the vibrations, this again so far has not yet happened. I have still persisted with my complaint, even resulting to speaking to the local paper and having a full story run on the matter, Network Rail still have no interest in inspecting, insisting that I must foot the bill to get an independent structural engineer's report ( at my own expense) to confirm that the trains are causing issues. Today I received the latest email from the so called community relations executive who has been dealing with my case which states:- Thank you for your email below and please find below your points clarified:

The mobile operation managers that attended site to carry out the inspection were there to determine if there were any issues with the track; they stayed on site for period of time and monitored several trains passing on our infrastructure.

The inspection was carried out on land next to the track as we do not have the authority to carry out an official survey at residential properties.

When the local media contacted our spokesperson they were informed that we had contacted our Geo Tech team to look into whether there were any concerns with the embankment here. There was no official report produced for this; as explained in my previous email we have examination regime carried out on the embankments here.

In regards to involving your insurance company, this is of course your decision and I only detailed this so you were aware that if you wanted to take this matter forward, we are unable to carry out a survey on your behalf.

If you wish to escalate this matter, please find below contact details:


Head of Contact and Communities
Network Rail
Kings Place
90 York Way
London
N1 9AG

I am sorry that you feel my responses have not been detailed enough, however, please be assured that your concerns regarding this matter have been fully investigated.


I find it laughable that the Executive is sorry that her responses have not been detailed enough, of course I'm not happy the complaint has not been resolved and the 3 houses are still vibrating every time a high speed train passes by. I will now be taking it up to the head of contact and communities, however I still believe this will fall upon some very deaf ears also. Maybe once this is seen it might spur some action, although going on the developments so far I doubt it.

I use this to all the time to get either my daughter to University or all of us to Taunton - brilliant delivers every time