Been trying to contact for months now via email and phone regarding my booking that was made in September 2025. Unable to access my booking online. I have tried using the links they have provided and... Mehr ansehen
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Das sagen Bewerter
I booked three flights to Dubai flying virgin through Netflights. The flights were cancelled due to the Middle East conflict. I’m happy to say once Netflights received the refund from Virgin they refu... Mehr ansehen
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We sadly and frustratingly had our flight cancelled today due to the issues in the Middle East. Our airline and insurer were absolutely useless in offering us any help or advice. We called netflight... Mehr ansehen
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I was affected by Aer Lingus pulling out of Manchester and I’d booked through Netflights. They changed my flight automatically and were very patient when I was worried that the Aer Lingus app wasn’t r... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Fantastic offers on cheap flights, great hotel deals, holiday bargains and car rental offers worldwide to Europe, USA, Australia, New Zealand, Asia, Africa and the Middle East
Kontaktinformationen
Netflights.com - Lancaster House, Centurion Way, Preston, PR26 6TX, Preston, Vereinigte Staaten
- +44 843 178 6631
- www.netflights.com
4.5
Hervorragend
8299 Bewertungen
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
POOR COMMUNICATION
Been trying to contact for months now via email and phone regarding my booking that was made in September 2025. Unable to access my booking online. I have tried using the links they have provided and have responded to other unhappy customers but it still doesn’t work. Does not fill me with confidence at all.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hello Nicole
First of all, we apologize for the issues with your reservation.
Due to the ongoing situation in the Middle East, the original owners for your reservation are dealing with a high number of requests. But they are doing their best to answer and help all clients.
We ask you to bear a little more, as they will reach out to you as soon as possible.
Kind regards
The Netflights Team
Netflights ignoring me
I’m very disappointed with my experience booking through Netflights (now part of Destinia). I paid in full for my flight and have a valid BND booking reference, yet I still cannot access my tickets.
Every time I try to view my booking using the links in the confirmation email, I either get an “error occurred” message or it says I have no upcoming holidays. This is extremely concerning given that my money has already been taken.
I’ve spent over 90 minutes on the phone trying to resolve this, only to be passed between different numbers and companies, with most calls going unanswered. There seems to be no clear ownership or accountability for my booking.
At this point, I urgently need either my confirmed tickets sent to me or a full refund issued. This situation is unacceptable and incredibly stressful.
I would appreciate a prompt response from Netflights/Destinia to resolve this matter as soon as possible or I will be prompted to take legal action.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Izzie,
We sincerely apologise for the inconvenience caused and are very sorry to hear about your experience.
Please be assured that we have escalated your case with the former owners for urgent review, so they can investigate what has happened with your booking as quickly as possible.
In the meantime, we recommend that you try to access your reservation through the following link: https://res.netflights.com/my-account/login?lang=en
We appreciate your patience while this is being looked into as a priority.
Kind regards,
The Netflights Team
they have a lot of car for the choice…
they have a lot of car for the choice and its working on good condition thanks to the staff
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Christina,
Thank you very much for you review!
We’re pleased to hear that you were happy with the wide choice of cars available and that everything was in good condition.
We really appreciate your trust and look forward to helping you again in the future!
Kind regards,
The Netflights Team
Antwort von Netflights
Hello Michael, thank you very much for your words!
We are glad to know that everything was perfect with your trip!
Wishing you safe and happy travels.
The Travel Republic team
Very helpful customer service staff-…
Very helpful customer service staff- Gabriel, Mohamed and Nesra 🙂
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Wilson, thank you for your kind words!
It really means a lot to us. We're so glad our colleagues could help you, and we´ll sure tell them about your comments!
We truly appreciate your support and look forward to travel with you again!
Best,
The Netflights Team
Si vous cherchez un escroc
Si vous cherchez un escroc, n'allez pas plus loin. Vous payez un surplus pour un billet flexible que vous ne pouvez pas décaler. A fuir ce sont des escrocs et des voleurs. Ils me demandent des informations le 2 avril que je transmet mais pas de retour leur part, car quand on garde 60% du prix d'un billet, on vit très bien et le client n'a plus d'importance.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Bonjour.
Nous sommes vraiment désolés pour la situation qui s'est produite avec votre réservation.
Afin d'ouvrir un processus de réclamation interne et d'enquêter sur ce qui s'est passé, nous avons besoin que vous nous fournissiez votre numéro de réservation et notre service client vous contactera dans les plus brefs délais.
Bien cordialement,
Netflights
Full refund within three weeks of asking
I booked three flights to Dubai flying virgin through Netflights. The flights were cancelled due to the Middle East conflict. I’m happy to say once Netflights received the refund from Virgin they refunded the full amount to my credit card straight away. I dealt DNATA Netflights and directed all communications through them. Great service .
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hello Steve, thank you for the evaluation of our services!
We´re sorry to hear you could not enjoy your holiday, but we´re glad to help you get the proper refund.
We hope to see you flying with us again soon!
Kind Regards
The Netflights Team
If I could give no star rating I would
If I could give no star rating I would. I am extremely disappointed with my recent experience regarding my flight booked through Netflights. We were given no prior notification that our flight had been cancelled until just four hours before the scheduled departure time. This lack of communication caused significant stress, disruption, and unnecessary expense.
What made the situation even worse was the complete absence of customer support. I sent four separate emails and received no response whatsoever. Attempting to contact customer service by phone was equally frustrating, as I was unable to get through to anyone despite repeated efforts being hours on hold.
To add insult to injury, I was then informed that it could take up to 12 weeks to receive a refund. This is simply unacceptable given the circumstances, especially when the cancellation was entirely out of everyone’s controls due to situation in UAE
Overall, this experience has been incredibly disappointing. I expected far better communication, customer care, and efficiency from an agent of this reputation. I would strongly urge Netflights to improve both their communication processes and customer support systems to prevent others from going through the same ordeal
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Georgina,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
UPDATE its time netflights stop hiding behind…
its time netflights stop hiding behind the change of ownership, they are still responsible as destinia for assistance. They are showing no duty of care. Its time to consider media or abta assistance for all the people who are getting no help from you Some of your recent replies to complainants lack care. our ongoing experience is recently listed in two previous reviews by J L Baldwin
sorry to have to reply to you through trustpilot but i need to have facts down here for future reference, it is my only method of contact. The email link provided in earlier correspondence does not work.
POINT ONE -10 days have passed since my grandaughters original scheduled departure from sri lanka - NO contact made at all. TWO - despite making several expensive calls she has been put on hold then disconnected after 90minutes. This has been a regular occurrence - Ive tried it myself. THREE - she is a lone,female traveller who is running out of money - obviously for 10 days extra accommodation and food TO DATE - last week hospitalised FOUR - paid extra for Priority Customer access.(BELTIN') FIVE - my understanding that should an airline cancel a flight they have a duty to provide a seat on the next available flight , on ANY CARRIER. SIX - How much longer does she have to stay stranded in sri lanka until Netflights / BA / Qatar make contact? SEVEN - In desperation I am looking at finding her a route home, at considerable cost.
A SAD REFELECTION ON NETFLIGHTS. SURELY DESTINIA SHOULD TAKE RESPONSIBILITY FOR NETFLIGHTS - WARTS AND ALL?
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi David,
We’re sorry to hear that you’ve had a frustrating experience, and we completely appreciate how this situation must feel.
While we’d very much like to assist further, your booking is stored on a separate system that we don’t have access to manage. As a result, we’re unable to make any changes or handle cancellations.
We kindly ask for your understanding and patience while the appropriate teams continue working through the affected bookings as swiftly as they can. We have already raised this with the previous owners and hope they’ll be able to assist you shortly.
We’re here to support you in any way that’s within our control.
Kind regards,
The Netflights Team
I booked a flight through Netflights which was cancelled by the airline due to UAE airspace closure
I booked a flight through Netflights which was cancelled by the airline due to UAE airspace closure. Etihad Airways confirmed that the refund must be processed by the agent.
I have been trying to contact Netflights since 6 March via phone and messages, but there has been no response. Calls are not being answered even after long wait times.
This lack of customer support is extremely disappointing.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Stania,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Used Netflights over the last 10 years
Used Netflights over the last 10 years. Recently I had flights booked in March which involved transit through Doha which the airline cancelled due to hostilities in the Middle East. I dealt with this through Netflights customer service and they handled discussions with the airline. Netflights handled the situation extremely effectively and our preferred option was a full refund which came very quickly. I have no hesitation in recommending Netflights and I will use them to book my replacement flights.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi David, thank you for your kind words!
It really means a lot to us.
We're so glad we could help you, and we´ll sure tell our team about your comments!
We truly appreciate your support and look forward to travel with you again!
Best,
The NetFlights Team
At the start of the Iran war
At the start of the Iran war, I contacted Netflights by phone and email. Unable to get through and no replies to my emails, I had to resort to the airline, and finally found out that the flights were cancelled.
Still no answer or cancellation from Netflights, let alone the refunds due.
I had to contact my card provider to start getting a refund.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Mario,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Antwort von Netflights
Hello Stuart, thank you very much for your words!
We are glad to know that everything was perfect with the hotel you chose for your vacation.
Wishing you safe and happy travels!
The NetFlights Team
There was a war going on between India…
There was a war going on between India Pakistan and this people did not even refund me so very bad experience with this.
14. April 2025
Antwort von Netflights
Hello Khyati
First of all, we´re sorry your reservation was affected by the recente conflict between India and Pakistan.
This decision is often made by the service providers, such as airlines and hotels - so out of our control.
But if you wish to contest the no refund status, please get in touch with the responsible team through telephone and e-mail, or log in the link below:
https://bookings.netflights.co.uk/
Please let us if we can do anything else to help.
Kind Regards
The NetFlights Team
Antwort von Netflights
Hi Sheharyar,
Thank you very much for your review!
We’re delighted to hear that everything went smoothly with your flight to New York and that you had a great experience with our service.
We look forward to helping you with your next trip!
Kind regards,
The Netflights Team
DESTINIA SHAMBLES ...Have been using netflights for several…
Have been using netflights for several years and always been a good experience, since the takeover by Destinia it's all become a complete shambles, especially if you made a booking before their acquisition date of January 20th 2026, they give you a number to call but nobody answers, on hold forever.
Destinia need to address this as it's damaging the reputation of the brand they have purchased.
Message to any agent that wants to reply...What is the email address so I can make a formal complaint or better still can I have contact details to speak to a human that can help me???
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hello
First and foremost, we´re deeply sorry for this whole situation.
As you might be aware, NetFlights has recently changed onwership, now operating under the flag of Destinia.
However, as you mention, the reservations made before January the 20th are still handled by the original team - and with the current conflict enveloping the Middle East region, they are dealing with a massive number of requests, and doing their best to answer all of them.
This will unfortunately impact on the brand´s reputation - but it will not stop them to try and help everyone as soon as possible.
Kind Regards
The NetFlights Team
Easy to make the booking on their…
Easy to make the booking on their website, and received confirmation pretty much instantly. I had my booking confirmation number which I could then manage my booking on the official airline website. All went well and I would not hesitate to book with netflights again in the future.
24. November 2025
Antwort von Netflights
Hello!
Thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels!
The NetFlights Team
It seems that netflights want more info
It seems that netflights want more info re my review. My grandaughter is trying g to speak to netflights.com as she was supposed to flyhome from srilankan on march8th. They have notcontacted her as they should
I don't want yo put her details on here but I can provide them via their customer service email email.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
:::writing
Hello Jacqueline,
Once again, we apologise for this issue regarding your granddaughter’s flight from Sri Lanka.
As mentioned previously, there is a team responsible for assisting with her reservation — please send all relevant information to the email address listed in the reservation documentation.
Due to the current situation in the Middle East, the team is doing their best to contact all affected flights, and they will get in touch with you as soon as possible.
In the meantime, we recommend checking the official updates and following the instructions provided through their official communication channels. You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we sincerely hope the situation is resolved for you as soon as possible.
Kind regards,
The Netflights Team
I am extremely disappointed with the…
I am extremely disappointed with the lack of support regarding my cancelled ticket. I booked an Emirates flight through Netflights with the travel date on 1 March. The ticket was cancelled due to the war situation, and I have been trying to get an update for the past 9 days.
I had already left a review earlier, but the response I received was not helpful. I was told that the ownership of the booking had been transferred to previous owners and that I should contact them. However, no contact information for the previous owners was provided, which leaves me with no way to resolve this issue.
This situation is very frustrating. As a customer, I booked through Netflights and should not be left chasing unknown contacts to get a response about my own booking. I request a clear update and proper assistance regarding my cancelled ticket and refund.
I would appreciate an immediate response and a proper resolution to this matter.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hi Aleena Mary,
We’re very sorry to read about your experience and understand how frustrating this situation must be.
As explained previously, any updates must be handled directly by their team, as they have access to the booking and the airline’s information.
Please note that all the direct contacts you need for your cancelled flight and refund are provided in the official statement available at this link: https://mytrip.netflights.co.uk/information/uae-travel-disruption
If you read through it carefully, you will find the appropriate contacts to get proper assistance.
We hope this helps you resolve the issue quickly.
Kind regards,
The Netflights Team
Stuck in Dubai
I am stuck in Dubai due to my connection with an Emirates flight being cancelled because of the current circumstances.
I booked the flight with Netflights, Emirates have put me up in a hotel & have said refer to your agent for a flight home Netflights have not been answering their phones or responding to emails & have left me stranded it’s totally unacceptable I would advise never to book a flight with Netflights there is absolutely no support …
I have just seen the reply to my review?
So Emirates tell me to contact you & you say contact them what I am to do I cannot get in contact with any of you ???? Please can you re-book me a flight I do not mind any airport in the Uk …you must have more power than me to get in contact with Emirates
I have now been stranded in Dubai for 7 days I queued for 5hrs early this week to get this Sundays Flight which is now cancelled
This Review response is the first response I have had from Netflights despite numerous emails I have sent. Myself & my husband have spent hours on hold on the phone.
I finally mananged to get a flight on 8th March thank you to Emirates. The only response I had from Netflights was the answer to my review below…It is not worth booking with this company they are not interested in the well being of their clients they are completely unresponsive once they have your money, they do not care what happens to you.Pay the extra & book with the airline NETFLIGHTS is a NO GO company.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Netflights
Hello Mr. Pearce
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
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