Neptune - Chiswick Bewertungen 

107
TrustScore 5 von 5

4.8

305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We bought a bed from Neptune after randomly stumbling into the store in Chiswick. The service inside of the store was excellent, even requiring cancellation/reordering after our initial purchase wasn'... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Brilliant from start to finish. Everyone we dealt with was helpful and professional from Aneeta at the start with the design through to Greg who oversaw and Craig who fitted the finished product. The... Mehr ansehen

Bewertet mit 5 von 5 Sternen

After discovering Neptune after a gift from a friend, I discovered there was a Neptune store in Chiswick so I decided to pop in. Shaila who served me in Chiswick is so knowledgable about the products... Mehr ansehen


Unternehmensdetails

  1. Möbelgeschäft
  2. Möbelzubehör
  3. Gartenmöbelgeschäft
  4. Innenarchitekt
  5. Fachhandel für Küchenbedarf
  6. Wohnmöbelgeschäft

Über Neptune - Chiswick

Vom Unternehmen geschrieben

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktinformationen

  • 305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, Vereinigtes Königreich

  • 0203 8141220

4.8

Hervorragend

TrustScore 5 von 5

107 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(107)

2'199 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good morning Annette,

I hope you are keeping well,

Thank you for taking the time to leave this feedback. I am pleased to hear that your experience was a good one!

We look forward to welcoming you back into store

Best wishes

Will Wylie

Bewertet mit 5 von 5 Sternen

As an Interior Designer requiring a…

As an Interior Designer requiring a kitchen for a client, Aneeta at Neptune Chiswick designed and orchestrated the perfect kitchen for a restricted space. Given the limitations of the scale of the kitchen, the end result delivered not only the practical solutions required, but a beautiful looking kitchen which my clients are enjoying very much.

17. Februar 2023
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Neil,

Thank you for taking the time out to leave Aneeta and the store this positive review! I know Aneeta has thoroughly enjoyed her time working with you and has been very grateful for your co-operation throughout the project. It was certainly a challenging space but i believe Aneeta has created a fantastic design which i am sure the clients will enjoy for many years to come!

Thank you again and we look forward to seeing you again soon!

Best wishes

Will Wylie

Bewertet mit 5 von 5 Sternen

Exceptional workmanship, design and customer service

Thank you Neptune for my beautiful kitchen, living room and study which I absolutely adore. The quality of the service and materials (furniture, fabrics, rugs and paints) has been exceptional, particularly the seamless way in which Eva, my Home Designer has engaged with me from start to finish (she has wonderful taste that echoes my own and such great design ideas), arranging just the right number of appointments to create the mood charts and ensure that every detail was perfect.
Will, the showroom manager was also very helpful as was Richard who led on the technical aspects of the kitchen specification from Eva's design (not easy in an 1840 house with some significant challenges) and his team, including Matt who fitted the kitchen together with input from Luke, Christian, Bart and Ryan - all very skilled indeed.

11. Februar 2023
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good morning Maggie,

I hope you are well,

Thank you for inviting us both to see you last week! It was fantastic to see the end result of what has been a thoroughly enjoyable project for Eva to work on! I know she takes great pride in her designs and your space provided a welcome challenge!

The kitchen is beautifully laid out and flows seamlessly into the living area and the scheme envisaged has really come to life!

Thank you for your kind words for all involved and we hope you thoroughly enjoy your space for years to come!

Best wishes

Will

Bewertet mit 5 von 5 Sternen

I love my new Neptune kitchen SO much

I love my new Neptune Kitchen SO much! Whilst this is not a surprise to me, the fact that I thoroughly enjoyed the design and fitting process too really was unexpected. I really can't praise the whole Neptune team enough. The designer Aneeta was brilliant: she designed me a fabulously clever kitchen within my budget, guided me through the design process, thought of every tiny detail (and doubtless many more that I don't know about!) and was a complete pleasure to work with. What I think matters beyond even the smoothness of the logistics or the fact that the cabinetry is so beautifully made, is how problems (very few) were solved: swiftly and cheerfully. This kitchen is built to last. I'm not exaggerating to say it has changed my life. Neptune kitchens really are as good as everyone tells you.

7. Februar 2023
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good morning Nikki,

I hope you are well,

Thank you so much for taking the time to leave a review regarding your neptune experience! For us to hear that this has changed your life reminds us exactly why we do what we do! The aim is to create you a space that fulfils all your needs and desires and will last you for many many more happy years to come!

I know Aneeta and the team have thoroughly enjoyed working on your project with you and to hear this feedback makes it all the worthwhile!

We look forward to seeing you in store again soon!

Best wishes

Will Wylie

Bewertet mit 5 von 5 Sternen

Amazing Store Team

The store employee was very supportive and smiling. She helped me choose my Christmas gifts and offered suggestions. I left completely satisfied and happy from your Chiswick store.

21. Dezember 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Hi Nuran, So glad to hear that you had a great experience in our Chiswick store, We look forward to welcoming you back again soon. Best wishes Will

Bewertet mit 5 von 5 Sternen

Great service in…

Great service in store.Attentive,helpful and knowledgeable.
Delivery seemless.Friendly,no trouble .Efficient.
Polite.Thank you.

29. November 2022
Bewertet mit 5 von 5 Sternen

FAO William Wylie

FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding from original order to delivery, everything went to plan. I would highly recommend Neptune Chiswick and Mr William Wylie, thank you

1. November 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Maggie,

Thank you so much for your feedback. Its been a pleasure to help you both over the past year. Please do not hesitate to reach out to me should you need anything else! I am more than happy to help!

Look forward to hearing from you soon!

Best wishes

Will

Bewertet mit 5 von 5 Sternen

Great shopping experience at the Chiswick store

Visited Chiswick store during my travels. Met with a smile from every member of staff - whether they were engaged on the phone or helping others. Bought some of the lovely white Christmas houses. Staff gave me boxed items as I was travelling. Nothing was too much trouble which actually made me buy more! Great atmosphere!

6. Dezember 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Sue,

Thank you so much for taking the time to leave us a review. Many thanks for your kind words. We hope to see you instore again very soon!

Best wishes

Will Wylie

Bewertet mit 5 von 5 Sternen

Lovely experience

I visited Neptune's shop in Chiswick to buy 2 dining chairs. I have received useful advice and assistance from a very friendly and knowledgeable staff member. I took home a few fabric samples to help with my decisions. The delivery was highly professional, I was communicated the delivery slot promptly. I am very happy with my beautiful and comfortable chairs. Highly recommended!

8. November 2022
Bewertet mit 4 von 5 Sternen

Helpful friendly service

Helpful friendly service. Store has a warm and festive atmosphere. I love the bags you receive your purchases in.

11. November 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Thank you very much for your kind feedback!

We hope to see you in store again soon!

Many thanks
Will Wylie

Bewertet mit 5 von 5 Sternen

Great customer service from Neptune Chiswick

I recently bought some paint from Neptune Chiswick.
I paid over the phone and parked outside and the manager Will came out to my car to deliver it to me. I was very impressed with the level of service.
I would recommend this store to my friends.

8. November 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Gina,

Thank you for your kind words! We are always on hand to help at any and every opportunity. Please don't hesitate to contact us again should you need anything else!

Best wishes

Will

Bewertet mit 5 von 5 Sternen

Redesign of living room and kitchen

We were delighted with the work that Eva did for us on our living room and kitchen. Eva helped us understand the different materials and approaches we could use for what we were trying to achieve, and presented us with excellent designs. Communication was good throughout. Eva helped us transform our home and we are very happy with the end result.

13. November 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Will,

I hope you are well,

Thank you for utilising our kitchen design service with Eva. I know she has thoroughly enjoyed working on your project. Its great to hear that your kitchen journey with Neptune was a smooth one and also fabulous to hear that you are pleased with the fruits of her labor!

Thank you very much for the feedback!

We hope to see you in store again soon!

Best wishes

Will Wylie
Store Leader

Bewertet mit 5 von 5 Sternen

Perfect service and gorgeous interior…

Perfect service and gorgeous interior products too of course and looking so pretty too and Christmassy too!

13. November 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Hi Alex,

Thank you so much for taking your time to leave a review. It is very much appreciated! I am pleased you found your visit to be a pleasant one!

We hope to see you again soon!

Many thanks

Will Wylie
Store Leader

Bewertet mit 5 von 5 Sternen

very good quality and design of items…

very good quality and design of items for sale, thoughtfully displayed in a lovely showroom which is so helpful. at the staff at the Chiswick shop ante knowledgeable, friendly, professional and a pleasure to deal with. The entire experience was spot on! thank you Chiswick Neptune

15. Oktober 2022
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Sue,

Thank you so much for your feedback! It is fantastic to hear! I will pass on your kind words to the team and we very much look forward to seeing you in store again soon!

Best wishes

Will
Store Leader

Bewertet mit 5 von 5 Sternen

Rhiannon was amazing

Rhiannon was amazing. Super service. Listed and really adapted to my own ideas and preferences . Excellent service

20. August 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Laura,

Thank you so much for the feedback on the service you had with Rhiannon! She thoroughly enjoyed your project and we cant wait to see you in store again soon!

Many thanks

Will Wylie
Store Leader

Bewertet mit 5 von 5 Sternen

Such helpful ladies in Chiswick store

Such helpful ladies in Chiswick store; took everything off the beautifully laid table so that I could open out the extension and have a good look. Really relaxed and helpful store. Ordered online on the Tuesday and table arrived Friday, all assembled in 10 minutes. We’re really pleased with it, thank you.

17. Oktober 2022
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Good afternoon Katie,

Thank you so much for your kind words regarding the girls in store! Nothing is too much trouble for the team and we will always be more than happy to help!

I hope you enjoy the table and please do not hesitate to contact us in store should you need any more advice.

Many thanks

Will Wylie
Store Leader

Bewertet mit 1 von 5 Sternen

Absolutely worst shocking customer…

Absolutely worst shocking customer service - Chiswick staff literally cannot be bothered with anything. Lady on her phone at the till when I walked in so not even greeted. Have been several times and have never been approached - I would really like someone in there to sell me a kitchen but they just don’t seem to care.
When I have asked for a guide in prices or any info they say you need a consultation - but still no effort to show me any kitchen features just want me out the shop asap. Lovely kitchens but will not be buying from them

9. September 2022
Bewertung ohne vorherige Einladung
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Hi Charlie, I'm Joe from Neptune. I am really very sorry to read about your visit to our Chiswick store. It is not what we expect for customers who make the effort to come see us. I'd like to learn more about your experience and have sent a 'request more info' email via trustpilot, please look out for it and respond with contact details, and I'll be sure to call you to discuss. Thank you.

Bewertet mit 5 von 5 Sternen

Fantastic experience

Fantastic service, great sofa, lovely ataff at Chiswick Showroom, last but not least, outstanding delivery team. Very happy. Shame it took 4 months for delivery from order, but so is everything these days.

7. September 2022
Bewertet mit 5 von 5 Sternen

Chest of drawers

Ordered a chest of drawers which were well made with soft close drawers and detailed woodwork at the side. V happy with delivery and set up in room. I was able to see it on show in the Chiswick show room so ordering online was then easy.

21. Juli 2022
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Hi Mrs Katie Pinckney. The Larsson collection is not only beautiful but functional. I am so pleased you are enjoying your tall chest of draws. Thank you for your 5 start review. Anne-Marie

Bewertet mit 5 von 5 Sternen

I found my perfect table at Neptune in…

I found my perfect table at Neptune in Chiswick. The assistant was knowledgeable and placed my order without delay.
It was then delivered on time and the delivery drivers were excellent and very careful.

4. Juli 2022
Neptune - Chiswick-Logo

Antwort von Neptune - Chiswick

Hello Janice 4. Thank you for taking the time to write such a lovely review, always thrilled to hear from our customers. We hope you enjoy your table. Anne-Marie

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