Neptune - Cheltenham Bewertungen 

Neptune have been very attentive from day one. They have been very accommodating and efficient in their design consultations. The store is beautiful and homely and very welcoming. Both Dot and Amber put me so at ease making big design decisions. Their expertise was so helpful as they gently guided me through the process of designing a family kitchen that will look timeless for years to come. The installation was seamless and all bespoke elements look fantastic, many thanks to John and Toby. Toby the fitter was very punctual and professional.

We came to the Neptune Cheltenham store to buy a new kitchen and the whole experience we received from Neptune and our amazing kitchen designer Amber was second to none. Right from the start Amber was warm and welcoming and really listened to what we wanted from our new kitchen. Within just a few weeks she had created the first design which we were able to tweak until it was perfect! The communication from Amber and the rest of the team was brilliant. The final kitchen is our dream come true, we couldn’t be happier and cannot recommend Neptune Cheltenham enough! Thank you Amber and team :)

Patsy our designer has been fabulous to work with, the process was made a little more complicated by my Principle being overseas in a different time zone and with a short time frame, but with Patsy's patience we got a design they were happy with.
The professionalism from the installers, waste removal and Toby the fitter was superb. Vicki the installation manger with the fabulous pink nails went above and beyond when the pressure was on and always with a smile. I cannot thank Patsy and Vicki enough for making sure everything ran smoothly and taking on the stress and worry of getting the job completed by the deadline. Overall Neptune's focus on customer service and willingness to go the little bit extra made the whole experience from design to sign off a great experience.

Having loved Neptune from the first time I ever walked into one of its stores, there was never a doubt that, one day, I would be lucky enough to have one of their kitchens. That dream has now come true with Patsy, from Cheltenham, in conjunction with Vicki, the technical manager, designing the most beautiful Suffolk kitchen in my new location in The Cotswolds. I am thrilled with it and the whole process has been an absolute pleasure, with professionalism from all parties concerned, from delivery drivers, waste collection and excellent fitters. Nothing has been too much of a problem, and Patsy and Vicki have always been quick to help with advice on hand and making any necessary adjustments to the design along the way. I was also given a discount for recommending my sibling to Neptune, with Patsy, too, designing their Chichester kitchen. It has been a joy to work with such a friendly and efficient set of people! Thank you Patsy, Vicki, Toby and the work surface team.

Just wanted to say that we are totally delighted with our new Kitchen, Utility Room and Cloakroom. Patsy, our designer, John our Installation Project Manager and the whole team at Neptune Cheltenham have been brilliant from start to finish. We first met with Patsy in the Cheltenham Showroom about 18 months ago and discussed our ideas with her, and she very quickly put her skills to the task and designed our dream kitchen. She very quickly became part of our life and family and whenever I had a query, or a change of colour, Patsy made it happen. Patsy's attention to detail is amazing and then John came on board to manage the installation and he was there to liaise with our builder on any issues they had, and even the electrician regarding the wiring for our AGA and then he had day to day contact with our Installer, Toby who was a perfectionist with every detail. John was there on the end of the telephone whenever needed, which was good to know. The finished rooms look amazing and we are so happy and would like to thank everyone for their efforts, even the ladies in Neptune Cheltenham for helping us choose some new 'bits and bobs' for our rooms, and I'm sure we will be back in there soon. Thank you so much from us both John and Tracy.

Thank you to Patsy, John and the whole team at Cheltenham. Patsy our designer has been brilliant, understanding our needs well and creating a fabulous kitchen and utility design centred around our family lifestyle. Patsy has been wonderful to deal with, getting to know us (and our children!), always personable and reliable. Patsy has used her extensive experience and knowledge to guide us through the whole project from initial design concepts to final finishes, fabrics and lighting. John our installation project manager was highly professional, coming out to site at key stages in the build, meticulous on details, planning and collaborating closely with our builders. Toby our fitter delivered a top quality finish including the final paintwork. Our experience with Neptune from start to finish, including the whole team’s focus on customer service, the design, project management and finished quality of their products has been excellent.

Flo and her team at Neptune in Cheltenham provided such a friendly and helpful service when I recently refurbished my sitting room. They were kind, patient and full of great ideas. The room has been transformed thanks to their planning service and advice. It made the whole experience such a pleasure.

Friendly staff. Beautifully presented store. Great products. Delivery faultless and efficient.

Neptune is one of my favourite stores for home decor inspiration and products. I usually frequent the Edgbaston store however this opportunity to visit a different store and enjoy an evening with Emma Sims Hilditch was an opportunity not to be missed. The event was well organised with tasty appetisers, drinks, a talk by Emma and John, book signing and a cheeky purchase or two! Staff at the Cheltenham store were lovely and helpful and made me feel like I’d like to visit again in Summer!

Really lovely evening at Neptune yesterday, with a warm, friendly welcome by all the staff. The Cheltenham store is a beautiful example of the Neptune ethos, so well explained to us by Emma and John. Everything Neptune is gorgeous! Staff are helpful, professional and delightful, always. Delicious food too!

First class team at Cheltenham, who take great care in looking after their clients.

We are delighted with our new Neptune furniture which we ordered from the store in Cheltenham, where we had first rate assistance from the staff there.

The deliveries also went smoothly, very polite & helpful drivers.

We had great plans to convert an outbuilding to accommodate my elderly parents but sadly planning permission did not materialise. Nonetheless Patsy was absolutely brilliant in all respects from the first meeting to finalising the design and then, finally, expediting our refund when the plans fell through. Fantastic care and service throughout!

We had a couple of minor problems with paint colours and I messaged Neptune with some feedback. Very quickly my local Neptune Store phoned back and rectified the problem perfectly. Sometimes things aren’t perfect, but the speed and level of Neptune’s customer service was exemplary. We were already loyal customers and will continue to be.

What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and stories that kept us entertained the whole afternoon. All of the staff were very friendly, welcoming and attentive with nothing being too much trouble. Hopefully I’ll be able to make it to Becky’s next cookery demonstration in the spring. To come away with a goodie bag was the icing on the cake! Thank you Neptune Cheltenham

Thank you to all the team at Neptune Cheltenham for a very relaxing & enjoyable morning watching the cooking demonstration in store. And a thank you to Becky too of course for showing us how to prepare and cook a lovely tapas style lunch ( with a lot of ingredients I've not cooked with before ) and dessert. Didn't realize we would be able to eat it too - a delicious & very nice surprise! And a goody bag of Neptune treats to take home too - thank you all so much for a lovely experience. Chantelle

The staff in Cheltenham Neptune store are always efficient and very helpful and keep me up to date with my orders. I highly recommend this lovely store.

The service provided by Neptune was excellent. From start to finish, we felt confident and assured about our kitchen plans. Patsy Williams was very personable and made us feel at ease during the kitchen design phase and throughout the process. When it came to site visits and the fitting of our kitchen etc, John Magnor was also friendly and easy to deal with, as was our wonderful kitchen fitter Toby. The whole process worked really well and we are delighted with the finished product which was the result of careful planning and quality of service by all representatives of Neptune involved in delivering our kitchen. Thank you all so much!

Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.

Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.