From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Found the whole experience good and the end product THE NEW KITCHEN including a new floor supplied by Neptune great ! The whole team of James Beth Ben Mitch and Nicky did a great job. Ben the kitchen... Mehr ansehen
Unternehmen hat geantwortet
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Mehr ansehen
Unternehmen hat geantwortet
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Möbelzubehör
- Gartenmöbelgeschäft
- Innenarchitekt
- Fachhandel für Küchenbedarf
- Wohnmöbelgeschäft
Über Neptune - Cambridge
Vom Unternehmen geschrieben
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktinformationen
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Vereinigtes Königreich
- 01223 643 535
4.8
Hervorragend
262 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Alfi and Josh delivered our furniture
Alfi and Josh delivered our furniture. Very professional and efficient
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Good Morning,
We are delighted to hear our team provided professional and efficient service. Thank you for your kind words, i will be sure to pass them on to Alfi & Josh.
Best wishes,
Nikki - Store & Design Leader
Would highly recommend...
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen to such a great standard and Mitch's painting 'touch up' was like nothing I've ever seen. Thank you to James for overseeing the smooth running of the project and liasing with our contractor to keep everything on track!
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Good morning Charlotte,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that you were happy with the design, installation, and overall smooth running of your project. Thank you for your kind words!
It has been a pleasure to work on your new Kitchen with you.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Just a lovely place to visit
Just a lovely place to visit, beautiful, inspirational rooms and products, helpful friendly staff
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Good Morning,
We're so glad you enjoyed your visit and found our rooms and products, inspiring!
We look forward to seeing you again soon.
Best wishes
Nikki - Store & Design Leader
The staff were helpful when I needed…
The staff were helpful when I needed them the settings were excellent just what I need for what I was looking for.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Good Morning,
Thank you so much for taking the time to give such wonderful feedback! We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Found the whole experience good and the…
Found the whole experience good and the end product THE NEW KITCHEN including a new floor supplied by Neptune great ! The whole team of James Beth Ben Mitch and Nicky did a great job. Ben the kitchen fitter was impressive all round ! Thanks to everyone! Gill & Geoff white .
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Hi Geoff & Gillian,
We're so pleased to hear you had such a positive experience with your new kitchen and flooring. It's wonderful to know our team did a great job, and we appreciate your kind words about the kitchen fitter.
It was a real joy to work with you both on your new kitchen.
Look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Sofa delivery was excellent
We had a great experience with the delivery of our sofa from Alfi and Josh. Excellent service.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
We are so pleased to hear you had a great delivery experience. Thank you for sharing your positive feedback, i will be sure to pass it on to Alfie & Josh.
Best wishes,
Nikki - Store & Design Leader
Lovely product as always
Lovely product as always, fast delivery and customer service was good
12. Mai 2026
Antwort von Neptune - Cambridge
Good Morning Sinead,
We're so happy you enjoyed our product and service. Thank you for your kind words!
Look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Shopping at Neptune Cambridge always…
Shopping at Neptune Cambridge always feels like a fabulous treat. The staff are friendly and helpful and I am always delighted with my purchases.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Good Morning Elspeth,
We're so pleased you enjoy your visits with us and are delighted with your purchases. Thank you for your kind words!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store & Design Leader
Neptune is evidence that the UK still…
Neptune is evidence that the UK still has what it takes to outperform the rest of the world in design, quality and service. Jo is always helpful and polite and the store in Cambridge is definitely worth a visit for inspiration. I absolutely love the fact they automatically register your purchase with a lifetime warranty and send it to you by email.
11. Februar 2026
Antwort von Neptune - Cambridge
Dear April, thank you so much for your lovely review of our Cambridge store and Jo in particular - we will be sure to pass on your kind words and I'm so happy to hear you are gaining so much inspiration with each visit. Thank you also for your feedback on our lifetime guarantee - we are so proud to offer this.
All my best,
Amy at Neptune Support Office
Excellent delivery and installation
Alfie and Josh were knowledgeable, helpful and incredibly professional when delivering and assembling our piece of furniture.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Dear Julia, thank you for your wonderful feedback. We’re delighted to hear that Alfie and Josh provided such a professional and helpful delivery and installation experience. We’ll be sure to pass your kind comments on to them, and we hope you enjoy your new furniture for many years to come.
All my best,
Amy at Neptune Support Office
A huge thank you
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix and match lots of combinations until we were really happy with our choice, and they were so great with our little ones whilst we tried to focus on the furniture shopping!
I’d also like to mention our delivery team Andre and Liam who arrived on time, unloaded and assembled the furniture swiftly, and took all the boxes away leaving me with a tidy house. They were great.
You were all really amazing, thank you!
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Dear Katie, thank you so much for your lovely feedback, it truly means a lot to us.
We’re delighted to hear that Jo, Sarah, and Sian made your shopping experience enjoyable and stress-free, and that they could help you find the perfect combination for your dining space. It’s also wonderful to know they made things a little easier while you had your little ones with you!
We’ll be sure to pass on your kind words to Andre and Liam as well, it's great to hear they made the delivery and setup smooth and hassle-free.
Thank you again for choosing us, and we hope you enjoy your new dining table and chairs for many years to come!
All my best,
Amy at Neptune Support Office
Excellent!
Excellent service and delivery from André and Liam - they were very careful with the furniture, respectful and we couldn’t be happier with the overall experience from Neptune - 5 stars!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Dear Liliya, thank you for your lovely feedback. We’re so pleased to hear André and Liam delivered your furniture with such care and respect, and that your overall experience with Neptune was a great one. It’s wonderful to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Neptune Wow!!
From the moment we arrived to a beautifully laid out store and the ladies there were helpful not pushy we had a wonderful experience and will be back for more retail therapy as soon as we move.
Many Thanks!!!
Jacky & Cliff
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Thank you Jacky and Cliff for your lovely feedback. We’re so pleased to hear you enjoyed your visit and felt so well looked after by the team while exploring the store. It’s great to know the experience was relaxed and enjoyable for you, and we look forward to welcoming you back once you’ve moved.
All my best,
Amy at Neptune Support Office
Excellent customer service
Excellent customer service - knowledgeable and helpful.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Morning Sally Anne,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again in the showroom.
Best Wishes
Nikki - Store Leader
Love our new Neptune furniture
Love our new Neptune furniture. Beautiful quality and style and incredibly comfortable. Worth the wait!
11. März 2026
Antwort von Neptune - Cambridge
Hi Clare,
Thank you so much for leaving such a lovely review.
Glad to hear you love your new furniture!
We look forward to seeing you in store again.
Best Wishes
Nikki -Store Leader
Antwort von Neptune - Cambridge
Good Morning Kathie,
Thank you so much for taking the time to leave a lovely review. We hope to see you in store again soon.
Best wishes
Nikki - Store Leader
Very friendly and helpful staff
Very friendly and helpful staff. Even though they didn't have any physical gift cards they gave me a bag and ribbon to make a lovely gift of the printed one.
15. Februar 2026
Antwort von Neptune - Cambridge
Hi Lucy, Thank you so much for taking the time to leave a lovely review. So sorry to hear that we didn't have any physical gift cards left but glad could come up with something to help. We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
The staff were extremely welcoming
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without making you feel like it was a constant sales pitch . Generally created such a lovely homely environment we spent a long time wandering around and ended up with some lovely purchases !
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Hi Sue,
Thank you for leaving such a wonderful review. We appreciate you sharing your experience with us. We're happy to hear that you felt welcomed and were able to browse comfortably. It's lovely to hear you enjoyed the relaxed atmosphere and found some lovely items. We look forward to welcoming you back soon.
Best wishes
Nikki - Store Leader
From ordering to delivery everything…
From ordering to delivery everything was 5*. The staff in the shop were helpful and efficient, the delivery men (Anore’ and Liam) were really good. They put the item where I wanted it and took away all the packaging. Couldn’t have asked for more!
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Hi Jean,
Thank you so much for taking the time to leave such a wonderful review, it really does mean a lot. I will be sure to pass your thanks onto the delivery team.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
Staff helpful and friendly
Staff helpful and friendly, especially Sarah, thank you for your advice and enthusiasm.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Neptune - Cambridge
Hi Viv,
Thank you so much for taking the time to leave such a lovely review. Sarah is a true asset to us!
Best wishes
Nikki - Store Leader
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.