naturanda.com Bewertungen 47

I booked a tour from Sevilla to Carmona with naturanda but it was booked through my hotel don paco. I got a phone call tge evening before may 1st the my tour was cancelled for the next day. I was so disappointed and annoyed as I’d booked this in January. The public transport was scarce between Seville and Carmona.
The very same thing happened to my friend the previous Wednesday with her tour cancelled the night before also.
Hers however was booked through city expert in the tourist office and she got her refund the next day.
I however only got my money back today 12 May after numerous e mails that they ignored.
I would advise no one to use this company as you cannot depend on them.
I only booked this tour as there were very few Alsa buses going there .

Compré unas entradas para un tour guiado para la Catedral y Alcázar de Sevilla a través de Headout, que es empresa intermediaria de Naturanda. Al llegar a la oficina de Naturanda nos dicen que no tenemos entradas por falta de datos personales al no proporcionárselos Headout. Tienen una pésima gestión y comunicación con Headout. Pudimos tramitar las entradas de la Catedral, pero no me garantizan la devolución del dinero de las entradas del Alcázar.
Pese a que sus trabajadores me atendieron de 10 recomiendo llamar a la oficina Naturanda antes de realizar el tour para verificar si las entradas estan correctas.

La experiencia pésima, especialmente la guia de la vista guiada de la Catedral de Sevilla y la Giralda, mi amigo llegó tarde y la gestión muy mala, entiendo que la empresa no se responsabiliza y menos las normas de la catedral pero no entiendo porque no se gestiona de otra manera para que todos ganemos y no perdamos. A lo que iba… la guia no se si se llama Maripaz nada de profesionalismo, la discusión con ella escaló a la falta de respeto. No aconsejo esta empresa. No lo hagan

Our travel agent booked us on the Alhambra including Nasrid Palace tour in late Dec 2025 and this was included in our final itinerary. We were really looking forward to this tour as when you think of the Alhambra you think of the Nasrid Palace, not gardens or dusty ruins (just look at the postcards). It was to be the highlight of our tour in Spain, and we had extended our time in Granada to make the most of it. Our agent has advised that Naturanda cancelled our booking at the last minute and that at that point they could only book us on a tour for us to the Generalife and Charles V palace. Unfortunately, we only found this out when we were stood with 20 other people and I was confirming the above situation with our agent on WhatsApp. The Generalife and Charles V palace guide (different company) told we should come again - not an option when travelling all the way from New Zealand for a once in a lifetime experience. So disappointed and feel very let down by Naturanda, who really spoilt the end of our holiday. Resigned to never seeing this sight. Have recommended to our travel agent that they really reconsider using Naturanda as they are an unreliable partner, who are not to be trusted to deliver on what they promise. Recommend other travellers' book early directly on the official Alhambra website. Unfortunately, I cannot give a minus star review. Naturanda - please do not reply to this review with a meaningless AI generated apology.

If there was zero star I would definitely give it to the worst, dishonest tourist company I’ve dealt with. I’ve booked my tour from Seville to Granada 3 months in advance to secure Alhambra entrance ticket and paid more than £300 for family of 3 to be told on the day that my booking doesn’t have access to Al hambra and they blamed on the ‘get your guide’ app. Completely dismissive, unapologetic and inefficient. On arrival to Alhambra ticket office made it clear that it’s totally naturanda fault and lack of efficiency and to be told that we don’t have access to everything ! It was not only us, there was another family of 5 in the same situation. The response from the company was completely useless and dismissive. I’m definitely suing them for ruing my whole trip that I’ve planned way in advance. This is not a company it’s a SCAM. Terrible avoid.

Darei 0 ma non e' possibile
Prenotato con largo anticipo l'ingresso alla cattedrale al momento dei ritiro del biglietto ci viene detto che non e' possibile perche pieno per la settimana santa!?!!!!! Non ci vengono proposte alternative . Peccato che altri clienti prenotati alla medesima ora ricevevano il biglietto regolarmente . Non ci veniva proposta alcune alternativa . Una vergogna !!!!!

My wife and I went on a tour to Tangier Morocco. The tour guide was quite late picking us up and could not speak English, despite our bus carrying all English speaking customers. The guide never introduced herself and provided no commentary on the journey or explanation of what we needed to do as we left Spain and entered Morocco.
The bus we travelled in was most uncomfortable. It wasn't old but the suspension was shocking and we were severely bounced around throughout the journey. The trip to and from the sea port was 3 hours long each way. No comfort stops occurred on these journeys.
Once in Tangier the local guide was much better at communicating. The guide was upfront telling us shops he took us to gave him commission on sales, which is can understand him doing, but was a waste of time for me and my wife.
All in all a disappointing and expensive day out.

Nos dejaron tirados. Anularon tour por triana y no avisaron. Tuvimos q llamar nosotros.... Vergonzoso.

Hola, hice una reserva por internet para 1 paseo en calesa por las calles de Sevilla y me cobraron 79€ , cuando por normativa del Ayuntamiento de Sevilla está estipulado ese mismo paseo por 45€, les he puesto una reclamación a través de la oficina del consumidor de mi provincia , la cual me ha dado la razón y Naturanda se niega a devolverme la diferencia.
No recomiendo esta empresa de estadadores.

We booked a day trip from Seville to Caminito del Rey with a 9:50 AM meeting time. The guide did not show up. We spent over an hour calling the provider and messaging them, but no one answered. We were left standing in the winter cold with zero information.

At 10:05 AM, a message via GetYourGuide claimed a replacement was coming, but they gave no ETA. We waited until after 11:00 AM. Since we only had a few days in Seville, losing the entire morning meant it was too late to plan any alternative trip. Our day was effectively ruined.

The most insulting part? Three minutes after we finally gave up and left, they messaged saying they arrived. We told them we were turning back and would be there in 5 minutes, but they refused to wait and drove off. They expected us to wait over an hour for them in the cold, but they couldn't give us 5 minutes of grace.

Don’t be fooled by previous positive reviews. A company shows its true colors by how they handle problems. Their lack of communication and total lack of respect for their customers' time is unacceptable. They took a huge portion of our limited time in Seville and wasted it. Avoid this provider.

Mi opinión, todo iba muy bien. Carlos el guía nos mostró La Catedral y La Giralda. Un guía excepcional. Pero al llegar a Él Alcazar, había un error…las entradas las habían comprado para el día anterior. Y ahí terminó el encanto de la excursión, parte del grupo fue para la oficina a reclamar. Me pareció mal, que la encargada o lo que sea dijera que El Alcazar está sobrevalorada al ser algo que que ellos venden. Bueno nada nos devolvieron lo correspondiente al Alcazar y nos invitaron la Casa de Pilatos. He de decir, que la chica María de la oficina me agradó mucho, buscaba soluciones inmediatas, mientras la gente de la excursión se comportaba bastante tonta.

Experiencia pésima. Para empezar ya salimos tarde, puntualidad nula. En segundo lugar se nos dice que la guía será en 4 idiomas: inglés, español, italiano y francés. PERO, resulta que por ser pocas personas españolas.. ya no hace la explicación en español. Muy MAL.

Contrate un tour por Sevilla, visitamos el Real Alcázar, la Catedral y Giralda, todo muy organizado. Recomendado.

Reservé con más de dos semanas de antelación una visita guiada de la catedral y los alcázares. Todo parecía ir bien ya que llegó el mail de confirmación en el que se aseguraba la visita completa.
Sin embargo, dos días antes de la visita llega un mail de Naturanda en el que se dice que hay un problema con las entradas del Alcázar y no pueden asegurar la visita. Para compensar proponen una visita de la casa de pilatos.
Al parecer existe un problema con las entradas del Alcázar ya que son pocas y se acaban rápidamente. Lo que no es normal es que te aseguren y cobren la visita cuando ni siquiera tienen las entradas aseguradas. Además, la entrada a casa pilatos cuesta la mitad del Alcázar.
En resumen, si hubiéramos sabido todo este "problema" habríamos sacado por nuestra cuenta la visita al Alcázar, ahora nos quedamos sin visitarlo porque es imposible obtener entradas un día antes. Al informarme más por internet me he enterado que una semana de antelación es suficiente para sacar las entradas.
El guía fue muy amable y la visita de la catedral fue muy agradable. Sin embargo la gestión de Naturanda bastante mejorable.

We had an audio enhanced guided tour of the cathedral and giralda in Seville yesterday with Nieves. Cannot recommend highly enough. She brought the history of Seville to life with interesting stories and pointed out so much historical detail that would be missed if you just visited alone. The sites were super busy and she navigated us through the crowds , highlighting the key spots. Group size was big but as we all had headsets we could hear perfectly throughout. Wish the Alcazar tour hadn’t been fully booked as we def would have booked it

NOT CHILD FRIENDLY.
In hindsight a group of 7 people probably could have got a decent private tour for €500, but as it stood we hoped for decent things. It got off to a bad start when the driver of the coach didn’t even wait for me to sit down carrying my 5 month old in a car seat; I almost went flying. We’d booked the trip to Ronda with all the stops in between. The problem was at each of the stops the guide Jesus ran off like a man possessed unwilling to wait a minute or two for us to sort out our son. This meant we’d arrive after everyone else and he’d finished describing whatever local we’d gone to. This continued for each stop of the trip, even to the point where one point me and my wife just stayed on the bus to sort our son out. The whole trip was punctuated by the driver not waiting for me to sit down (as I was helping with him) and lurched down the coach forward again almost sending me flying. On the positive side the locations were great although there did feel like a lot of time pressure. I’d either hire a car in future to do at a more relaxed pace or do a private tour. So make a note if you have young children!

This is the most unprofessional organizer l ever experienced. We were picked up by a taxi from the hotel and got dropped off in the middle of nowhere at Venta Andres.

The lady called me one day earlier and told us nothing where we will be dropped off, just that we should wait outside for the guide to arrive, which will be a few minutes later.

After sitting in the burning sun for over 50 minutes and after several tries to call their office, where nobody picked up the phone and no response to the WhatsApp sent to their business account, the bus showed up.

After expressing my disappointment, how we are treated, the guide showed now understanding.

We canceled the trip and got back to the hotel by taxi, as this is not the way I want to be treated after paying 300€

Had a fantastic trip to Gibraltar. The guide Antonio and the driver (forgot his name) were a great company. The guide told lotst of stories and history regarding Sevilla, Andalusia and Gibraltar. They were helpful and informative all the way through.

Seeing the view - we could even clearly see Africa - was incredible. The cave was stunning and obviously the taxfree was pretty swell.

At some point my mom fell and hit her head, knees and shoulders. The tour guide was so kind to take care of her the rest of the day. That was incredibly kind of him. Thank you, Antonio!

We were so pleased with Naturanda that we have already booked a new tour - tomorrow we are going to see Itàlica, the Roman City. Really looking forward to it.

We did a tour from Seville to Gibraltar. The transportation was good and we had a friendly guide. Too bad we only got 20 minutes at Saint Michaels Cave and didn't go to the viewing platform. We also didn't get time to walk there, but when we got back to the city we did get (for the second time that day) an hour of free time in the town center. And when we are going back, we also had to wait a long time before another group was back at the van.

I had a wonderful experience in Donna park worth naturanda. Profesional and fun! Thanks Hugo for your enthusiasm and passion with nature