Le bambole Gotz sono sempre stupende. Da My doll best friends l' anno passato avevo gia acquistato 2 Gotz ad un prezzo buono senza avere brutte sorprese.Questa volta ho acquistato 3 bambole Gotz fuo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I bought a doll from My Doll Best Friend last year for my daughter’s birthday. A clear manufacturing defect appeared after light, normal use. An independent Doll Hospital confirmed the faul... Mehr ansehen
Unternehmen hat geantwortet
I have been purchasing dolls from My Doll Best Friend for several years and have found this company to be extremely reliable. They carry a wide variety of dolls suitable for both children and adult... Mehr ansehen
Unternehmen hat geantwortet
Thank you so much for my CHOSEN doll Ava! Another absolute stunner and we love the lottery system best as internet speeds differ and not evryone can navigate online puchasing quickly. We think this i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hi there! My Doll Best Friend is an online retailer, a doll specialist, established in 2012. We serve the children's market and the collector market, and we proudly serve customers all over the world. Our independent reviews are primarily collected at Reviews.io although some customers choose to leave a review here. At Reviews.io you will find more than 2000+ 5-star reviews! Join us at My Doll Best Friend and find that best friend, whether you're looking for a doll for a child or a collectible for yourself!
Kontaktinformationen
Vereinigte Staaten
- www.mydollbestfriend.co.uk
3.2
Akzeptabel
23 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Quality is Lacking and customer service rude
Once again, the retailer is defensive, accusatory, and aggressive in responding, which shows the character of this company, not even allowing shoppers to have opinions. The response from MDBF is the exact representation of a store people should NOT want to deal with. I am also happy to post my interactions via email from the reps, same attitude and nature.
Ordered some items from here and will not order again. There were quality issues with my orders, including loose legs, doll hair sticking completely up, a very expensive doll who could barely stand up. Customer service was rude and dismissive about the issues and mentioned I should go out of my way to correct the doll’s hair issue myself using a hat.
After I questioned their Chosen selection process, the company became very defensive and accusatory. I would never order from this company again and would recommend others do not as well.
16. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von MY DOLL BEST FRIEND
This is not a complaint about a product or about service received as a customer.
This customer purchased from us in January 2023 and is leaving the review in December 2023, after she had registered for the opportunity to buy a limited edition doll in November 2023, and had been unsuccessful.
This customer was treated with care and respect both as a customer of the business and as her alias on Facebook. These are the two places she engaged with our team and our customers throughout 2023.
In her recent interaction with us on Facebook she posed the question about our business conduct in terms of its legality. For a limited edition doll event, Chosen, people were invited to register for a beautiful limited edition doll that was likely to be oversubscribed and if so, would be offered on a random basis. The limited edition dolls are made in a quantity of 250. Registrants are informed before they register they may not be able to buy one. It was heartening to see so many customers respond to her comments directly with their perspectives and explanations. We responded from the business with a full comment and explanation as well. Over the course of several days Theresa Supinski returned to edit, delete and remove her comments, taking with her comments those of our customers, and finally our reply.
My Doll Best Friend is a retailer of play dolls from brands such as Gotz, Llorens, Ruby Red Galleria, Arias and others, and year-round we retail dolls for children and adult buyers.
The Trustpilot platform has been sought out for this review with it only having 2 other reviews.
Genuine reviews for My Doll Best Friend are hosted at Reviews.io where there are almost 2000 4.9 star merchant and product reviews, including many photos posted by customers.
Customer service attitude requires improvement
Rather than using Amazon I thought I would support a independent business. I placed my second order which I misunderstood was held up in London. The message I received from customer service was quite sarcastic, even if a customer is wrong, it's not what is said but how it is said and a friendly tone goes a long way.
They refused to cancel the order even though it's taking much longer than I thought. Sadly, I will not order from them again.
9. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von MY DOLL BEST FRIEND
Thank you for your feedback, and although we emailed you at the time in regard to this review, we want to post a comment here in reply.
The order you reference was placed over Christmas 2020 and the business was closed until January. The opening times notice at the top of every page, and on the delivery page. Amazon can stay open where an independent small business takes some time off.
After Christmas the warehouse sent the order you placed over the Christmas/ New Year period. However, when you wrote to us to ask why the order had not been delivered the order was already with the delivery courier, and at that stage we could not cancel it because it was about to be delivered. We are sorry if our reply in early January seemed to not take your feelings into account. We wrote to you a few times around that time to improve the relationship.
The Reviews.io platform has all the other customer merchant and product reviews, and as a customer, you were invited to write a review there.
Thank you for shopping at My Doll Best Friend on two occasions and we hope to see you again.
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