Muglamania Mugs  Bewertungen 

203
TrustScore 1.5 von 5

1.3

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Le colis est incomplet. Il manque les boites cadeaux. Pas de possibilité de réclamer. Livraison par transporteur. Sans aucune information de suivi. Livreurs désagréables. Je n'y reviendrai pas, d'auta... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen

Informationen, die aus verschiedenen externen Quellen stammen

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Kontaktinformationen

1.3

Ungenügend

TrustScore 1.5 von 5

203 Bewertungen

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1.3

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Bewertet mit 3 von 5 Sternen

postage high, dispatch slow, confusing emails but happy with mugs

I thought the postage was high but continued with the purchase as I wanted the mugs. A few days later, I got an email telling me I hadn't completed a purchase and it quoted a different order number to mine. I tried to query it but just got an equally confusing response. I asked for confirmation that my mugs had been sent but that email wasn't answered. After about four days, I got an email telling me that my purchase had been sent but it was still expected to take 4 business days to be delivered. I think 4 days for a £6.99 postage charge is pretty steep. Had the mugs have been sent the day after I placed my order, I would have been more accepting of the cost. So with high postage, slow dispatch and confusing emails, I can't rate it any higher than a 3. It's a low 3 at that.

7. Mai 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Dear Kim,
Many thanks for your feedback; it’s much appreciated
Just to clarify, you placed two orders with us one, which you completed, and one, which you abandoned.
I followed up with an email on the abandoned cart you had to see if there was an issue with the purchase and why you had not completed this order.
Our system records any transaction or orders that has not been completed so we can follow up.
As you placed your order on a Sunday, the earliest opportunity I had to do this was on the following Monday.
Until I had clarification on just what you required it seemed a little hasty to send the order/s out until we knew what you exactly what you wanted.
As soon as you clarified out of the two order numbers which you wanted, we sent your mugs by a recorded delivery trackable service by Parcelforce to make sure you could track and trace at all times- this is a service that not all online Companies use and as such does cost a little more but provides us both with security in the fact your order had been sent and at what stage of delivery its at.
Its also true that since 1st of April, Royal Mail (which Parcelforce is part off) charges have gone up quite considerably and that these cost are now, for the first time subject to a VAT element introduced by the Goverment, we try to counter this by offering a big a discount on the mugs as possible.
When you enquired on the 2nd May if the mugs had been despatched,they had in fact been sent and a confirmation email to confirm this was sent by ourselves and Parceforce that day to confirm the mugs were in transit to you.
Please see below the collection and tracking information from Parcelforce

Department: Carrier: Product: Contract: Consignment No.:
Shipping Date: MUGLAMANIA LTD PARCELFORCE WORLDWIDE
EXPRESS 48
48 P251755 JB2191740 02/05/2013

Items: Weight: Manifest Date: Manifest Type: Manifest No.: Time Raised:
1 0.00 kg 02/05/2013 SKEL 2474 06:40 BST


Collect From Deliver To Consignment Details
Address Code: Booking In Required: No
Business Name: MUGLAMANIA LTD NA Pre-Paid: No
Recipient Name: P251755 KIM DELLMAN Collection Request: No
Telephone Number: 07966 866840 Saturday Delivery: No
Address Line 1: CCS STORAGE WALTON HILL FARM 39 LOWER ELMSTONE DRIVE Reference No. 1: 185071001


I hope this clears up the one/two day delay in order being delivered and what issue were and how we trying to resolve as best we could at the time.
Thanks once again for the order and the feedback, it is much appreciated.
Regards
Maggie

Bewertet mit 5 von 5 Sternen

perfect service

i cannot recommend skittykat enough.
its not often you find a company that respond to every question and provide an excellent service but they do both.

the products are of a high quality and great value for money.

5. April 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Hi Gary,
Thanks for the great review !
Regards
Maggie

Bewertet mit 2 von 5 Sternen

Disappointment

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. After another 6 days the order arrived, but with a completely different replacement to the one I'd requested. I emailed the customer service team to request to change, but have received no response. The other 3 mugs were fine, but delivery took a long time in comparison to other online shopping.

27. März 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Dear Emma,
Thank you very much for your feed back.

Just to say, that I did respond to your emails and when we got the photograph from you to identify the incorrect mug replacement, we refunded you for this mug and then as a gesture of goodwill offered the mug for free, which you excepted.
Admittedley, the guys did pick the wrong replacement mug from stock, but this was just human error as the mug requested was a similar design.

I always send an email out to advise of any stock or order errors and try and react as quickly as possible.

The delivery did take longer normal as we had to wait for a response from you to what we should do, but as soon as we had a reply, the order was despatched as soon as possible.

I’m glad you liked the mugs and that you were happy to accept the replacement mug free of charge.

Regards
Maggie

Bewertet mit 5 von 5 Sternen

excellent

Great service, good quality of the products

16. März 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Hi Elizabeth,
Thank you for the very kind review !.
Regards
Maggie

Bewertet mit 5 von 5 Sternen

Super quick, great quality and fantastic customer service

I required 10 personalised mugs within a quick time-frame and Muglamania kindly created and delivered them within 3 days of placing the order.

Alongside friendly customer service before and after the order.

Thank you team!

12. März 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Hi Ata,
Thanks for the compliments, its much appreciated!.
Regards
Maggie

Bewertet mit 5 von 5 Sternen

Quality and Speed! Brilliant!

The mugs I ordered with my own design look fantastic. I am so pleased with them and the quality of the mugs are great. They were sent so quickly which was just fantastic as I had asked for them with very little notice and they came in plenty of time. I will definitely be ordering from them again. Thanks so much.

10. März 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

QUALITY!

I was asked to order a small supply of mugs for promotional use by our small Independent School. It was fantastic that Muglamania allowed an order of 12 for such an unbelievably reasonable cost. The whole process was flawless and communication was brilliant. The mugs arrived today and I am completely happy with the quality of the product and would have no hesitation in recommending muglamania to other customers.

7. März 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A fab company to deal with friendly and very witty

I am so grateful for all the help Huw gave me he was as charming as they come with a great sense of humor and so helpful he made exactly what I wanted if not better and the price was fantastic compared to others I researched thanks so much I recommend this company wholeheartedly
Regards Maria x

6. März 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Life-saver!

I would thoroughly recommend this site-- i had to but an Edward Monkton coaster for a friend and after looking eeeeeverywhere for it, i stumbled across Muglamania.
I was a litlle apprehensive about tem but figured i'd give it a shot. I'm so glad i did! I emailed them asking to fasttrack my order as her borthday was in a few days and they very kindly did so.
It arrived the next working day and was appropriately packaged. The coaster itself was brilliant quality and my friend loved it too!

So overall, excellent service and one very happy customer! ⚡

6. März 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic Service and Value for Money

Having looked around the internet to get personalised mugs for my company, found that many starting from £5 a mug were actually around £7 when small quantitys (less than 50) were ordered. Many other companies also charge for uploading artwork.
I came across Muglamania. A lot cheaper. To be honest, as there was such a price difference, only ordered 1 to see how the mug would actually come out. I ordered on saturday and it was delivered the following wednesday, and well, I was so impressed with the speed and the actual mug, going to be placing another order for larger amount very soon.
Would 100% recommend this company for personalised Mugs.

18. Februar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

From a Muggle. Re wicked mugs

Teh mugs arrived today 13th feb. All arrived safely and in time for a birthday.Thanks for that. Just want to know if the out of stock Tea drinkers mug will ever be available in the future.
I will recommend your website to my friends.

13. Februar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect! Perfect! Perfect!

I ordered from muglamania when I was let down by my usual supplier, I will now be ordering all my cups/mugs from them, the cups are perfect, clear and bright and arrived when they said they would. They look wonderful.

13. Februar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Delivery time, 2 weeks - and 1 mug brocken

Very strange package : box in a box, in a box, in a box... but not rather resistant nevertheless : 1 mug was broken.
This technique of packaging must be expensive ,without very effective.
Would not chips, or straw be better?

The mugs are nice, but the dimensions of the picture is a little bit too small : A 1 centimeter edge lost above and below the picture.

9. Februar 2013
Bewertung ohne vorherige Einladung
Muglamania Mugs -Logo

Antwort von Muglamania Mugs

Hi Catherine,
Many thanks for your feed back, it very important we understand what our customer think of our service.
I see that in total you ordered 23 personalised mugs and that one was damaged, not bad considering we where shipping ceramic mugs to Switzerland!
It is interesting that our prices were so competitive we could compete here in the UK – so that’s good news.
Looking at when the order was placed and shipped was only 7 days not two weeks, so a little confused on the two weeks delivery time you have stated,so unless the parcel was held by customs or a delay in final delivery to you, we are not quite sure.
We will credit you the broken mug if you can send a photograph of the damaged mug as soon as possible.
The packaging used is standard shipping box’s for this type of mug, a 3 layer triple cardboard outer, this normally gives the mugs plenty of protection, but shipping half way across Europe, through many many hands has caused one mug to break out of 23 – not a bad result to be honest !.
The issue of the 1cm top on bottom is perfectly normal as this is shown clearly on the design template you were using, the art work supplied didn’t allow a full cover top and bottom bleed on the designs so no more than what you designed could be achieved.
If you required this we could have advised a method to achieve another layout
Please send the image of the broken mug direct to me at sales@muglamaia.com
Thanks once again for your feedback
Regards
Maggie

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