Items arrived quickly and as displayed. My only uncertainty is the sizing as it was smaller than I expected the first time I ordered, but I now have it right as two dogs, same breed, but different si... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... Mehr ansehen
Unternehmen hat geantwortet
The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... Mehr ansehen
Unternehmen hat geantwortet
I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Kontaktinformationen
Vereinigtes Königreich
- info@mrfluffyfriend.co.uk
- www.mrfluffyfriend.co.uk
4.5
Hervorragend
327 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had very good feedback from them
I had very good feedback from them , which helped me enormously.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Andrew,
Thank you for your kind feedback!
We’re happy to hear that our team’s support was helpful to you. Providing helpful assistance to our customers is very important to us.
Thank you for your trust and support!
Mr Fluffy Friend Cool Mat
I ordered Mr Fluffy friend Cool mat for my dog.
The cool mat is good but my dog won’t go anywhere near it. He sniffed it and walked away.
The order process and delivery was also good, however I am returning it as my dog won’t use it.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Jan,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the ordering process and delivery. We're sorry the cooling mat wasn't a good match for your dog. Some dogs need a little time to get used to a new type of mat, while others simply have their own preferences.
We appreciate your honest feedback and hope we'll have the opportunity to serve you again in the future.
Great service
Great service my dog loves it. It is lovely and cool. I also put a water bottle underneath it with cold water in as well.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Mrs. Williams,
Thank you so much for your wonderful review!
We're delighted to hear that your dog loves the cooling mat and that it's helping keep them comfortable. It's great to know you've found a setup that works well for your pup.
We hope your furry friend enjoys many cool and relaxing naps!
Seems like a lovely mat but…shame my dogs don't think so
Seems like a lovely mat but unfortunately neither my dogs want to lie on it. I'm having to keep it due to the fact that one of the requests to return is that the product mustn't show any signs of pet hair, which is difficult considering the dogs have sniffed at it etc. which of course means there will be dog hair somewhere on it.
That said, the quality does seem very good.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Caitlin,
Thank you for taking the time to share your feedback.
We're sorry to hear that the cooling mat wasn't a hit with your dogs, although we appreciate your kind words about its quality. Every dog has their own preferences, and some simply take a little longer to get used to a new resting spot.
If you ever have questions about whether your item meets the return conditions, our support team is always happy to help.
Thank you again for your honest review, and we wish you and your dogs all the best.
MY 'my fluffy friend' dog cooling mat…
MY 'Mr fluffy friend' dog cooling mat is made from polyester and nylon and came from China. Pretty sure I've been had...
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for taking the time to share your feedback. We're sorry to hear that the cooling mat didn't meet your expectations.
We'd like to clarify that the material label on the product shows the official material composition, while our product description refers to the construction and functional layers of the cooling mat.
Our cooling mat is designed to dissipate your dog's body heat rather than feel ice-cold to the touch. It does not require refrigeration or electricity and works by drawing excess heat away from your pet while they're lying on it.
We understand that this may be different from what you were expecting, and we're sorry for any disappointment. If you have any questions or would like assistance, please reach out to our customer support team—we'd be happy to help.
Cooling mat a dogs best friend.
My daughters black labrador took to the cooling mat straight away. She seems to be enjoying it.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We're so happy to hear that your daughter's black Labrador took to the cooling mat straight away and is enjoying it. It's wonderful to know it's helping keep her comfortable during the warmer weather.
We appreciate your support and hope she continues to enjoy her new favourite spot!
Very easy to order and quick delivery
Very easy to order and quick delivery. I have two dogs and 1 of them suffers badly from the heat. After buying the cooling mat she doesn,t get off of it. Her new favourite place to be.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Julie,
Thank you for your fantastic review!
We're thrilled to hear that the ordering process was easy, the delivery was quick, and most importantly, that your dog who struggles with the heat has made the cooling mat her new favourite place to relax.
We hope it continues to keep her comfortable all summer long!
Liked the product butdog will not go on…
Liked the product butdog will not go on the mat sorry.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Jeanette,
Thank you for your review!
We're glad to hear you liked the cooling mat, although we're sorry your dog hasn't taken to it yet. Some dogs need a little time to get used to something new. Placing the mat in your dog's favorite resting spot or adding a familiar blanket or toy can sometimes help encourage them to give it a try.
We appreciate your feedback and hope your pup warms up to it soon!
It works
It works. Keeps dog cool. Just wish I’d got a bigger one.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your review!
We're delighted to hear that the cooling mat is helping keep your dog cool. We also appreciate your feedback about the size—it will be helpful as we continue to improve our sizing guidance for future customers.
We hope your pup enjoys many cool and comfortable naps!
Only one dog likes it
One of my dogs likes it the other one doesn't, but she is old and stuck in her ways.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi David,
Thank you for taking the time to leave a review!
We're so glad to hear that one of your dogs is enjoying the bed. We completely understand that older dogs can be a little more set in their routines and sometimes take longer to warm up to something new.
We appreciate your feedback and hope that, with a little more time, your other pup might decide to give it a try too!
Tom loves it
Tom hasn’t got off the cooling mat since it arrived! He loves it 👍
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you so much for your lovely review!
We're thrilled to hear that Tom loves his cooling mat and has hardly left it since it arrived! That's exactly what we love to hear.
We hope Tom stays cool and comfortable all summer long!
Arrived in time.e for another heat…
Arrived in time.e for another heat wave. I bought a large size for 2 small dogs; they go on it when I'm supposedly not looking! ..I think it is helping. I find the cat on it too.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi,
Thank you for your wonderful review!
We're so pleased to hear your cooling mat arrived just in time for the heat wave and that both your dogs are enjoying it—even if they pretend otherwise! It's also great to hear that your cat has given it their seal of approval too.
We hope all your furry friends stay cool and comfortable!
The may works but it is NOT non slip
The mat works but it is NOT non slip. My dog screws it up just trying to lay down on it and left on the floor it is dangerous for humans to walk on as it slips dramaticaljy.
I have now had to put it away as it is dangerous for us walking around the kitchen and coming across them. Can you not add something rubbery to stop it slipping? It is unusable as it is on kitchen floors or wood floors.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi JW,
We're sorry to hear that the cooling mat didn't fully meet your expectations, and we appreciate you taking the time to share your experience.
We understand your concerns about the mat moving during use and the safety issues this can create. Thank you for bringing this to our attention. We'll be sharing your feedback with our product team so we can review this area and identify ways to improve the design in future product updates.
Your feedback is invaluable to us as we continue working to improve our products and provide the best possible experience for our customers.
Dog likes the cooling mat
Dog likes the cooling mat, product itself was good but for the size I got Large its not very big for my frenchie he just about fits on with his legs hanging off bottom. Delivery is very fast
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Shelley,
Thank you for your review!
We're delighted to hear that your dog is enjoying the cooling mat and that your order arrived quickly.
We also appreciate your feedback about the size. We're sorry to hear that the Large mat was a bit smaller than expected for your Frenchie. Comments like yours are incredibly helpful and will be shared with our product team as we continue to improve our products and sizing guidance.
Thank you again for choosing MrFluffyFriend™, and we hope your pup continues to enjoy staying cool!
Dog loved it once he had tried it out
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Tina,
Thank you for your review!
We're delighted to hear that your dog loved the cooling mat once he gave it a try. Sometimes all it takes is a little time to get used to something new!
We hope he enjoys staying cool and comfortable for many seasons to come.
Definitely made a difference- Ruby…
Definitely made a difference- Ruby actively seeks out this mat and it’s not even in her favourite place - the only thing I would say though is buy much bigger than you think you need - I bought a large version and she is only a Dachshund x Jack Russell but when laid out across it - she nearly takes it all up. If I was to buy another I would get bigger.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Lisa,
Thank you so much for your thoughtful review!
We're delighted to hear that Ruby is actively seeking out her cooling mat—that's wonderful to hear! We also really appreciate your feedback about the sizing. We'll share your comments with our team as we continue to improve our sizing recommendations to help customers choose the best fit for their pets.
Thank you again for your support, and we hope Ruby continues to enjoy her mat!
My 2 pugs seem to love it
My 2 pugs seem to love it
It’s definitely cool to touch and very soft
Delivery was quick too
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Michelle,
Thank you for your lovely review!
We're so happy to hear that both of your pugs are enjoying their cooling mat. It's wonderful to know you found it cool to the touch, soft, and that your order arrived quickly.
We hope your pups stay cool and comfortable all summer long!
Communication great
Communication great. Quality is very nice. My little dog loves her cooling mat and is on it all the time.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Marita,
Thank you for your kind review!
We're delighted to hear that you were happy with our communication and the quality of the cooling mat. Best of all, we're thrilled that your little dog loves it and is using it all the time!
Thank you for choosing MrFluffyFriend™. We hope your pup continues to stay cool and comfortable!
Cool babes
Really pleased with my order and so are my fur babies these cool mats are brilliant you can feel how cool they are when you lay your hand on them. Thankyou from my fur babies
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Wendy,
Thank you so much for your wonderful review!
We're thrilled to hear that both you and your fur babies are so pleased with the cooling mats. Knowing that they're helping keep your pets cool and comfortable makes us incredibly happy.
Please give your furry friends some extra cuddles from all of us, and thank you for choosing MrFluffyFriend™!
Perfect item keeps my Frenchies so cool…
Perfect item keeps my Frenchies so cool in this heatwave, would highly recommend 👌 one of the best products i have ever brought great quality. It does exactly what it says it does. Quick delivery
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MrFluffyFriend™ United Kingdom
Hi Karen,
Thank you so much for your amazing review!
We're thrilled to hear your Frenchies are staying cool during the heatwave and that the cooling mat has lived up to your expectations. Knowing you consider it one of the best products you've ever bought truly means the world to us.
Thank you for your recommendation, and we hope your pups continue to enjoy staying cool and comfortable! 🐾
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.