moveforyou.co.uk Bewertungen 

40
TrustScore 4.5 von 5

4.7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Huge shoutout to the Move for You team! They handled our recent move on one of the absolute hottest days of the year and were incredible from start to finish. Despite dealing with heavy boxes and awkw... Mehr ansehen

Bewertet mit 5 von 5 Sternen

MoveForYou were very accommodating with the twists and turns with our eventual final moving date. All appropriate items were wrapped and protected. Would certainly use them again. Great team Many tha... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Everything went Smooth , I would highly recommend moveforyou, fantastic service and affordably priced , well done The Move For You Team

Bewertet mit 4 von 5 Sternen

I was moving house while still in hospital. After getting 3 quotes and speaking to each company it was a no brainer after talking to Jenny . She was clear on her advice and about what the company cou... Mehr ansehen


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4.7

Hervorragend

TrustScore 4.5 von 5

40 Bewertungen

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4.7

Alle Bewertungen

(40)

18 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

House Move: London - Derbyshire

The service provided by Move For You Removals was excellent.
At fairly short notice they provided me with a clear quote and confirmation for my house move from London to Derbyshire, including overnight storage of my furniture.
Jenny answered all questions promptly and customer care was excellent.
The removal men turned up on time and kept in communication. They worked very, very hard and were respectful at all times. Soufian in particular was very professional.
I was very happy with the service provided by Move For You Removals and would definitely recommend them, particularly for anyone moving a long distance in UK.

27. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Disappointing for the expensive price

While the moving team on the day worked hard, I am very disappointed with several aspects of this service, especially considering the expensive price. The initial phone assessment assured me the van would be large enough, but this was inaccurate, resulting in a significant number of boxes being left behind. Despite a supervisor and extra personnel arriving, the team was unable to dismantle my bed, which was unacceptable, resulting in the bed being left behind and me having to buy a new one. The supervisor stated he would assist at the new location but never appeared and also asked uncomfortable and inappropriate personal questions, such as questioning if my husband was my son (twice). At the new location, the service was incomplete: furniture was left covered, drawers were not replaced in a chest of drawers (one was damaged), and my son's bed, while in the correct room, was not placed in the right location. I specifically chose this company because I was promised that everything would be left ready in the new place, which was not the case. Instructions on boxes regarding placement were generally ignored.
This fell far short of the promised comprehensive service. Furthermore, I contacted the company to address these issues but have received no response. I would not recommend this service, it's way too expensive for the level of service.

EDIT AFTER REPLY:

As mentioned in my original review, it is an expensive company and I expected a premium service, not a company that would ignore my concerns and only reply to a public review with excuses and accusations. In that sense, I would not recommend their service. Here is my reply to the points raised:

- £690 is a heavy price tag for a moving company, above other recommended moving companies that I should have gone with. A "basic" service is not what I expected nor what was promised in the initial phone call, and my understing was that it only didn't include packaging

- It is true that we didn't finish packaging before the moving date but it is UNTRUE that it caused delays to the move because there was plenty of furniture to be moved and the movers were busy at all times where we finished packaging

- Regarding the bed issue, I would expect a solution from the moving company considering the £690 price tag and the promise to move everything. It's UNTRUE that I refused to take it through the balcony, I explained it wasn't going to fit the lift in the new place and the moving company said it couldn't be taken then.

- It is UNTRUE that I said that the bed belonged to my son because I am not crazy. It was a double bed in a couples room, and I said twice that it didn't belong to my son because he is 5 and there I wasn't speaking to my son on my phone. There was absolutely no reason for the supervisor to ask multiple times who I was speaking to.

1. März 2025
Bewertung ohne vorherige Einladung
moveforyou.co.uk-Logo

Antwort von moveforyou.co.uk

Many thanks for your feedback.

I am sorry to hear that you were unhappy with the services we have provided you with. We have carried out a video survey for you and a price of £690 was given to you as a basic service without packing service or packaging materials.

However, on the day of the move, when the team arrived, you have not completed the packing which has caused major delays with the move.

Our team had to wait for you to complete the packing before they were able to load the vehicle.

As you chose to do your own packing, we always advise customers to ensure all packing should be completed prior to the moving day, to ensure the move is completed in a timely, smooth, and efficient manner.

There was one team leader present at both locations.

Furthermore, your bed was not assembled properly in first place. The bed screw heads were damaged and that was shown to you by our team. The drawers of the bed were not fixed at all on the bed and were simply left on the floor. Despite the bed was not assembled properly the team tried their level best to dismantle the bed and you advised the team to leave the bed at the old property and not to move it. Our team also offered you that they will move the bed through the balcony which you refused to do so.

We have provided you with the second team specifically to dismantle the bed as the first crew was unable to dismantle the bed. However, as mentioned and shown to you the head screws were damaged due to which there was no way to dismantle the bed. The second team leader also asked you several times if there is anything else you would like to move with the second vehicle and you told the team that nothing else requires moving.

We apologise for the misunderstanding that occurred between you and one of our team members. He was simply asking if the bed belongs to who and you replied that it belongs to your son. He did not had any intentions to make you uncomfortable.

After several attempts to dismantle the bed, the second crew left your old property to join the first crew to help them with the offloading. Upon arrival, the first crew had already offloaded more than half of the vehicle and advised the second crew that no further help is required and asked them to leave. You were not present when the second team arrived at the new destination.

Thus, the second team left the first team with the tool kit & trolleys and was unable to see you as you were not present at the location. We have provided you with 5 members of staff on the day of the move despite you were quoted only 2 as you chose a basic service.

Before the team left your property, you have verified that everything was offloaded correctly in each room. All the furniture were offloaded in each room according to your guidance/instructions to the team. At no point you have informed the team that you were unhappy with the way the furniture is set up. After you have inspected the whole property that's when the team has left. The job was completed as promised. We wish you all the best at your new home. Thank you.

Bewertet mit 5 von 5 Sternen

Excellent company!

Excellent company!! Move For You gave outstanding support from our quote visit, changing our removal dates due to delayed completion many times and move day! We could not have moved without them! This team were absolutely the most stress free part of our moving process from start to finish! I highly recommend! All staff very supportive, kind, knowledgeable and patient!

18. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Stress-free House Move

Move For You helped make sure our house move was as stress-free as possible. Alam provided an accurate quote which meant everything was moved in one go and there was no delay. The team on the day worked extremely hard and were professional. They ensured everything was moved from room to room and were very efficient in dismantling and reassembling some of the bulkier furniture. Big thanks to the team.

13. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

House move from London to Edinburgh

Helped us with a house move from London to Edinburgh - provided a great service and excellent communication. Would really recommend this company and would happily choose them again for any future moves.

7. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good move

Sufyan and team were great. The guys came and packed up everything the day before the move. Move day went really well, and they even picked up the boxes for recycling once we unpacked. Very happy with the service, efficient, trustworthy, and I highly recommend them.

6. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Used this company as well based on recommendation by a friend. Extremely helpful professional and got the job done right.

No complaints and I would recommend to any one else.
Cheers

25. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

I used this company based on recommendation. I was so happy with the service. They were professional, quick and the job was done in no time. They took the stress out of moving, I'll recommend anyone to use this company.

7. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant move

The guys turned up on time and worked like absolute trojans. Got the entire move done very quickly and went above and beyond getting everything in to a challenging space. Used them before, two years ago and now, today again. Would recommend to anybody. Thanks guys!

14. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A first rate service

A first rate service, the workforce was very experienced and polite , they carried out their duties has promised and actually made moving a pleasant experience. Mr Mehar who is the consultant came around to help with the move . l would recommend this company to family and friends.

25. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don't bother

I should have known when one of them turned up the day before driving a private taxi, this wasn't his main job.
They both turned up well over an hour late. They refused to do the dismantle and reassemble service I paid for. They were uncaring about my possessions bordering or rough leaving furniture damaged and scuffed. They discussed how they would handle the move in there native tongue. I had to interupt to make things clear to me so I could help. I was taken aback when halfway through I was told to pay in full now or my belongings would stay in the van! In short give these cowboys a miss.

1. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointed

When the assessor came to my house to give me a quote, I was told in unequivocal terms that the price given was for the whole day of the move.

He was categoric that they didn't charge any late or waiting fees on the day of the move itself.

So he was either misinformed or telling me barefaced lies because on the day, as the afternoon stretched on and we're still waiting for the keys, I get called and they hit me with more than £400 of late charges.

It's impossible to plead your case when they have all your worldly possessions in the back of their vans. And they know that.

How do you hope to build a sustainable and successful business in this day and age, when you are taking advantage of your customers one at a time?

You get found out on trustpilot, one review at a time.

RE: Your reply - care to address my substantive point that I was told there would be NO late charges?

RE YOUR REPLY: Oh, funny that. I'm sure that is his 'recollection'.

27. Februar 2022
Bewertung ohne vorherige Einladung
moveforyou.co.uk-Logo

Antwort von moveforyou.co.uk

Hi Boc, Thank you for your feedback. The team loaded your goods by 12.30 pm. You got the keys at 5.30 pm. The team waited for you free of charge up to 3 pm and our terms and conditions clearly stated that there are waiting charges from 3 pm onwards should you not get the keys. You've also signed the terms and conditions in the morning on arrival of the team and you were aware of the charges. The team has delivered you an excellent service as promised. The team were right on time for the job, all your goods were wrapped carefully, there was no damages done to any of your goods. It’s unfair that you have reviewed us as 1*based on waiting charges that you were aware of when the team clearly delivered you an excellent service with no complaints whatsoever. We have also changed your removal dates multiple times for months at no extra charge. We have been super flexible and we accommodated you as per your request. Undeserved feedback after the team went miles and beyond to help you with your move. We wish you all the best.
REPLY: The surveyor confirmed he mentioned during the visit that waiting charges are free up till 3 pm.

Bewertet mit 5 von 5 Sternen

We recently moved to Brighton

We recently moved to Brighton, combining two households into one, from two different locations. The team were outstanding. Everything happened when they said it would and the whole process of shifting house was made that much less stressful by the friendly team who couldn't be more helpful, from first telephone contact to when the vans drove away in Brighton. I have already recommended move for you to friends who are about to move house and I would have no hesitation in contacting them again.

1. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Move from UK to FRANCE

I highly recommend Move For You Removals. They were on time, honest and very efficient and the price was really great. Very impressive and happy with the move! If you are looking for affordable and professional removals, they are the guys to be!! Will definitely use again. All the best for the future of your business.

18. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best Service

Move For You Removals was excellent. Had to move from Epsom to Aberdeen. The guys were friendly, honest and very helpful. The move was so easy done by them in a professional way and it was stress free ! Thank you Move For You Removals. Highly recommended. Number saved !!

18. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent moving experience

Excellent moving experience. Haroon and his team arrived on time, wasted no time, packed everything into the truck and were on the road to the storage unit before I could blink!! Moving is really stressful and Move For You Removals were just right for the job. Thanks a million guys. I really appreciated everything you did. Your business has my full support and I will definitely use you when I need to move my stuff again. 100% recommend you to others as efficient, compassionate, caring and professional. Thank You! Aryan

17. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Removals from flat to House

Genuine, honest and professional. I cannot speak highly enough of Move For You. The team were on time, professional, helpful and very friendly. Great quality work and very flexible. Will definitely recommend this company and will use again.

7. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service by Move For You

Haroon and Sattar were very professional. Very big thank you to all of you that made this move possible from the home visit by Sufyan, to booking the move with Jenny and with the guys delivering a fantastic service.
The team were ready to go the extra mile to deliver a 100% customer satisfaction. From the minute I have contacted them, Move For You has put my needs first. The team worked with great attention to detail and can handle delicate objects as well as heavy items with great care – a thorough service that’s hard to beat! BIG THANK YOU

6. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This was without a doubt the worst…

This was without a doubt the worst removal company I have had the misfortune to experience. Yes they are “professional” in gaining your trust for your business, but unfortunately they are anything but in executing their service. Underestimated the workload, ran significantly over the estimated time, packed most items with black polythene sheeting, dismantled so many things to fit into their Luton vans, (which were probably hired), damaged many of our possessions and in the end failed to complete the agreement necessitating the hire of an alternative company to finish the job. In addition to all this, members of their staff were insulting, sarcastic and abusive. I found them to be mercenary and untrustworthy and would not recommend them to anyone. I finished up paying a higher price than that originally agreed for a service that was incomplete and most unsatisfactory. STAY AWAY FROM THIS COMPANY. Also suggest you treat any favourable reviews with the utmost caution!

24. August 2021
Bewertet mit 1 von 5 Sternen

NIGHTMARE REMOVAL EXPERIENCE

MOVE FOR YOU Removals and Storage

BEWARE! I would urge people NOT TO USE the above Company. I can simply describe them as amateurs. Also please note that they do not belong to BRA British Removal Association. A brief description of the company in question and its staff. Unprofessional, inexperienced, careless, rude, abusive and dishonest. Due to their bad handling most items of our furniture have been damaged, as has a wall in our old property. Some of their staff were abusive and threatened us a number of times to unload their vans on our driveway. They came to do their work without any tools whatsoever, underestimated the amount of work and did not provide the amount of people they promised us. Furthermore, no one was wearing a Company T/shirt, no logo on their vans, and there was no protection from Covid during the two days from any of their staff.
The Company has shown itself to be dishonest, in addition to not accepting any responsibility when complaints were raised to try and resolve matters.
To conclude, if you are looking for a professional, reliable Company to move you, then clearly “Move For You” is definitely not for you!!
To rate this Company, I am afraid my rating would only be ZERO stars but as there is no ZERO rating, I will have to just give them one star.

15. August 2021
Bewertung ohne vorherige Einladung

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