I would just like to say a big thank you to Kealigh at the Crawley travel shop for great customer service. Unknowingly I left my phone at the travel shop. I bumped into Kealeigh about 10 min after t... Mehr ansehen
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Das sagen Bewerter
The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Mehr ansehen
.Got up early as really needed to get the 6.37, 435 from Slipshatch road which never showed up.Tracked it when i got back and it was at the hospital.They must heve started it from there.Other peop... Mehr ansehen
Unternehmen hat geantwortet
Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Kontaktinformationen
Wheatstone close , RH10 9UA, Crawley, Vereinigtes Königreich
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
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Hat 100 % seiner negativen Bewertungen beantwortet
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No way.
Sorry Nathan.I tried to contact you ,but just like last time it is impossible to get onto the website you have given me.Just goes on to the Main Metrobus one.The investigation you are talking about should have been taken up 2 years a go,but all i got was stupid excuses as how tickets booked online have got nothing to do with you at Metrobus,but unfortunatley the woman at Brighton and Hove slipped up this morning when she said she would get your ticket department to look in to it .Not all people that have to rely on Public transport are stupid and many of us understand the law and now something at last must be done about it.

Antwort von METROBUS
Hayley was brilliant
Hayley was brilliant - thank you. And Phil and Millie

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Bus driver didn't know the route and…
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.

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They are so helpful they actually save my phone save my one year with us
Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.

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Amazing customer service
Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.

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Thanks to Carol she been very helpful
Thanks to Carol she been very helpful

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Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free

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Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you

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Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.

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KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.

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What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view

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Carol was amazing she helped me a lot
Carol was amazing she helped me a lot

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Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.

Antwort von METROBUS
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us

Antwort von METROBUS
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.

Antwort von METROBUS
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy

Antwort von METROBUS
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol

Antwort von METROBUS
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