Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a frie... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was really happy with the service I received, especially from Del who went out of his way to accommodate me in every way possible. Nothing was too much trouble even though I can’t be a bit awkward a... Mehr ansehen
At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I... Mehr ansehen
It’s was the first time we have bought from Mercedes and won’t be our last. Marcus was brilliant from start to finish. He was friendly, professional, very knowledgeable and made it stress free. Very h... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Vom Unternehmen geschrieben
Kontaktinformationen
Matford Park Road, EX2 8FD, Exeter, Vereinigtes Königreich
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4.5
Hervorragend
3896 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Went for a Service B for my 2020 GLE.
Went for a Service B for my 2020 GLE.
Excellent customer service particularly the service dept.
Free health car check
Will recommend diffinitely
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
The attention and time given to us
The attention and time given to us
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello David,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Nice place, nice people, good work.
I am always impressed by the friendliness and professionalism of every member of staff that I've encountered at MB Taunton. This visit I was dealt with by Sarai who was efficient, knowledgable and charming. Many thanks.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Simply the Best
I have driven Mercedes Benz for the vast majority of my driving life. 18 months ago I decided a change was in order and bought a Volvo! I have now returned from the dark side 😂. The service and professionalism of Mercedes Taunton was second to none. It is great to be back. If you want a great car and expect great service go to Mercedes Taunton.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Adrian,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
My second car from the Exeter Centre…
My second MB from the Exeter Centre and, all in all, a pretty smooth experience. Stephen, our sales contact, couldn't have been more helpful and gave me a feeling of confidence and straightforwardness all the way through.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Great service and a great experience
Great service and a great experience. We were late for our MOT due to traffic problems but nothing was too much trouble and we were booked in again for the same morning.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Louise,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Excellent service, as always.
Seemless booking of first service. Friendly, efficient reception staff and excellent updates on progress and outcome of the service.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Tina,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Treated very well
We were treated very well. All staff was extremely helpful. Explained clearly and thoroughly everything. We got exactly what we wanted and a deal which suited us. Looking forward what the after service is like.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
We recently purchased a new GLA 2020d
We recently purchased a new GLA 2020d
On arrival at the showroom we were met by the lovely Sommer & for her young years she was the friendliest & most knowledgeable in every aspect of the hand over, then SURPRISE we had the unveiling of our new car which was a lovely moment & done in a very friendly professional manner! A big thank you to all the lovely staff on the day & may I just add that Sommer is a credit & asset to Mercedes Taunton so thank you once again Sommer for a great experience on the day.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Kenneth,
We appreciate your wonderful review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Sommer and the rest of the team.
Best wishes, Freya.
Far away from home.
Whilst visiting Plymouth on a weekend break my steering broke and we were stranded five hours from home. MB squeezed us in at very short notice and manged to get us back on the road the next day. The service from start to finish was professional and courteous and they understood how desperate we were being away from home. So grateful to you all. Thank you. Simon and Family.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Simon,
We appreciate your amazing review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team here at Plymouth.
Best wishes, Freya.
Excellent service as usual
Excellent service as usual, i can not fault from arrival , front sign in to collection from the service management , friendly service staff always ready to assist, you feel a personal service from the whole team.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Brian,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
Took my car along for some minor work
Took my car along for some minor work. The free vehicle health check was quite excellent and the team were brilliant in explaining it to me.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Bob,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Happy with the service
Dropped the car off as arranged and seen by a service representative fairly quickly. Received a call around 1.00 advising that the car was ready to collect
The only negative thing was that the garage no longer offers a shuttle service into Plymouth and you are left devices to find a bus to take you there and back
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Paul,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
Very good service
Very good service. The staff very friendly and kept me informed of my vehicles progress so I did not have to wait around at all. Will definitely use them again.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Trevor,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Outstanding service…
As always the support from the Service Team was excellent, great welcome from the reception team and a particular thanks to Holly who went out of her way to help me resolve a minor issue. Can't praise her and her team enough, thank you!!!
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Grant,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Holly and the team.
Kind Regards, Freya.
I recently purchased my new Mercedes-Benz GLB…
I recently purchased my new Mercedes-Benz GLB from Mercedes‑Benz Taunton.
Pash and Vicki were professional right from the off. We had a good discussion on deals and finance so that next week I was able to take the car away.
Paperwork was a trawl and seemed repetitive especially as I was a returning customer.
The showroom is excellent, welcoming, and very professional.
Great experience.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Peter,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Pash, Vicki and the rest of the team.
Best wishes, Freya.
New car
Tim Morse was really helpful, friendly and knowledgeable. Made the process of buying and selling go really smoothly.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Seb,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Service
The car was delivered back on time. It was very clean.
Really noticed a difference when driving. Very pleased.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello Jacqueline,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
A good start with free collection and delivery.
With a free collection and delivery service its a great start.
They completed and MOT and service along with a couple of extra item in just over 24 hours. I cannot fault the service and attention paid to me and the car whist with Mercedes South West at Truro,
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello David,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team!
Best wishes, Freya.
An excellent and professional service…
An excellent and professional service from Shakira. Happy to do business with them again
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Shakira and the rest of the team!
Kind Regards, Freya.
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