Medequip UK Bewertungen 

Absolutely awful called customer service Poole Dorset spoke to the same person twice called Jenny and told will find out when collections starting to come to our Nursing home to collect a lot of NRS stock who they took over. No one’s ever called me even emailed a shambles just like NRS. Still got all stock . No one’s ever called cares we at our nursing home asked district nurses what to do she even said Mediquip Poole is NRS again the managers a waste as well. Her words . We still have the equipment at our nursing home

I need someone to come out as something is wrong with my home hospital bed they said 4 hours i have tried to explain to them that I can't wait for that long as I hafe to take my sleep meds and I can't stay in my wheelchair for to long as if I do I get open sorces I'm in a lot of discomfort they come with in 2 hours witch is good

Working as a district nurse in Sheffield, I have had the displeasure of having to use medequip as an equipment supplier for many years since changing from Red Cross. This company is incredibly poorly run and is frequently putting patients at risk through their terrible communication and poor performance. I have never left a review for a company regarding work matters but I hope it will help towards moving to another equipment supplier in the future.

Very good service, the delivery driver was very efficient and kind.
I had a text to say what day and time the delivery was.
The bed was brand new and comfortable for my dad.

Absolutely flabbergasted. Turned up on Monday unannounced with a delivery. I wasn't told they were coming, got no text message, so wasn't in to accept the order. Called them to rebook it and was told it would be Wednesday. Wednesday came and went, no texts, no calls, no delivery. Phoned them up to be told they had tried multiple times to contact me. Told them I'd had no messages and no missed calls only to discover the number they are calling is not mine and never has been. They (apparently) corrected the error with my number and rebooked it for today (Friday). I got a text with a 4 hour time slot, which came and went, and when I called them I was told the driver had attempted delivery and had called ... the same wrong number as before. So now they have rebooked it in for Sunday, I'm not holding out any hope though.

Really bad customer service, I was told that I would receive a call before delivery but didn't get one so ended up missing the delivery by 10 minutes. After phoning I was told that the driver couldn't come back because he was 20/25 mins away!!! How? I was told that an emergency delivery would be made, three hours later no contact so I phoned again, it will definitely be delivery within the next hour, guess what? No delivery, phoned again, delivery within the next 15 mins. How can they treat people like this? Delivery still not here after 25 mins. Really disappointed 😞

Disgusting and shambolic Medequip didn’t put my mobile number in correctly and listed it as a landline, therefore we didn’t get a text message to give us a time guide for delivery, we called to chase, to be told he’s be there within 30mins, engineer turned up late anyway then has the cheek to say if the rooms not ready I’m going… he also turned up alone for what was clearly a two man job lifting sofas and building beds etc and then needed the help of my two teenagers who luckily were here, and are quite helpful, but had this been an older person alone or disabled person alone and the job simply would not have gotten done

The company did not answer the phone number on the equipment so I searched on the web and found that the company name has changed to Provide. And then we had a terrible experience. So are they being funded by the NHS? Another non professional uncaring drain on public services, fronting as caring for the disabled people in the community. There is no watchdog for this type of business anymore, is there?

Simply shocking.
They did not turn up within the window given. When I called, I was told they would definitely deliver later in the evening and I’d get a call. 2hrs later, I’d heard nothing. I had to call out of hours who said they were not delivering today and that the delivery had not even been allocated. Bizarre since they had sent me a confirmation text and confirmed it when I’d called earlier. The most disorganised and dishonest company I’ve come across for a long time. The result is another night in hospital due to the failed delivery.

Extremely poor service from Medequip

I am absolutely disgusted by the way I have been treated by Medequip. The service provided has left a vulnerable person unable to get out of bed without assistance, which is completely unacceptable and potentially puts their health and wellbeing at risk.

The member of staff who attended, Nicholas, was rude, obnoxious and, in my view, gave me information that was not truthful. When I contacted the office to raise my concerns, I was met with a supervisor who was extremely condescending and completely unhelpful.

This is not how vulnerable people should be treated. When someone relies on medical equipment and support to maintain their independence, getting the equipment and service they need should be treated as a priority.

I am giving Medequip management the opportunity to investigate this properly and resolve the situation. If management do not take this seriously and sort this matter out, I will be taking the complaint further, including contacting the appropriate authorities and raising the matter with the local press .

People who are vulnerable and dependent on essential equipment deserve better than this. I expect a proper investigation, an explanation of what went wrong and appropriate action to be taken.

Disgusting company. Lies, Lies and more Lies. Shouldn't be operating.

Shameful operators.
Needs to be closed down as not fit for purpose. . How much are they rubbing the NHS for...

I am on the third day booking to pick up equipment. You don’t get told until first thing in the morning your time slot, they don’t keep to thier time slots as the route is computer generated, you only find out the driver has reorganised his route if you phone up or the driver notifies you when he arrives. Then in my case no room for a bed and recliner chair when reorganised with different driver. Total inefficiency, blame game by call centre and drivers.

My husband fell whilst getting out of bed at 4.30am. I, his wife, pressed the alarm and got immediate response. The operator was both helpful and pleasant. The ambulance service called me within 10 minutes and an ambulance came within 39 minutes and responder also appeared. Excellent, reassuring service on the Wirral. A huge thank you. Jean

My parents (in their 70s) missed a delivery of a hospital-style bed at 9:40 this morning and the driver returned the bed. The only contact number they had was mine, and I was in hospital, so unfortunately was not in a position to take the driver's call.
I called back 20 minutes later by which time the bed had been returned to the depot. So I called Medequip at 10:12 and was told they would see what they could do.
After being discharged and getting home to no bed and no update, I phoned Medequip again at 15:51. I was given my local council's number to arrange an 'out of hours' delivery, and after another long wait, was told they can't help and to phone the hospital I had just been discharged from.
By this time, the relevant professionals had gone home.
Another call to Medequip. No help, only a redelivery for Wednesday (it's Monday).
In the interim, a driver who was collecting items said he'd redeliver if permitted.
So in summary, the bed is in their depot, 5 minutes from where I live and Medequip won't redeliver and didn't have the courtesy to let me know.
Now I have to sleep in an unsuitable bed.
The drivers/technicians are great, but it seems that the Medequip back office care more about their processes than people, and deserve a lot more expletives in their reviews.

I have been trying to set up an account since April 2026. I didn’t get a reply after a couple of weeks and then started calling them ounce a week with promises of call backs that I never received I then started calling every day still no account . Eventually after 3 months I got the account set up to then have to call them everyday for another week for a pick date.
Date set Thursday afternoon was told the driver will call before the visit.
Driver turned up at 10am said he could only speak to me even though the receptionist could have handled the pick up as I wasn’t there.
Said he would come back and obviously didn’t.
Got another appointment the next day and didn’t show. Organised another date for the Tuesday and you guest it no show.
Every phone call to them I have asked for a manager to call me and nothing.

Never answers the phone, the review says it all?

DREADFULLY insensitive, tone deaf and intransigent organisation that needs to lose its NHS contract! Expected me to stay in for a whole day, in my recently deceased relative's home, amongst her possessions, to await collection of a multitude of mobility aids. Apparently couldn't give me an ETA nor even an indication of morning or afternoon slot. No means of raising a complaint. Absolutely disgraceful.

Unable to meet the time slots we were sent. It wasn't until I rang to find out where the bed was did we find out that the bed delivery had changed along with the delivery times. Unbelievably the head office couldn't contact the relief driver to find out where he was!!! what century do they work in????

technician decided to park his van illegally on a dropped curb outside of my house and subsequently blocked my driveway whilst he/she decided to go and work on somebodies property. My wife and I both being disabled had no access or egress from our driveway for hours meaning a company supposedly deigned to ease disabled peoples lives actually goes to great lengths to hatefully hinder disabled peoples lives.

Purveyors of largely substandard equipment to those with limited choice.