MB Brent Park Bewertungen 

Negative Review of MB Brent Cross - Poor Condition of Vehicle and High-Pressure Sales Tactics

I am writing this review to express my profound disappointment with my recent experience at MB Brent Cross. As a prospective buyer, I expect a certain level of professionalism and integrity from a car dealership, especially one dealing in high-end vehicles such as Mercedes-Benz. Unfortunately, my encounter at this dealership fell far short of those expectations.

Upon my visit, I was interested in a Mercedes C-Class that had been listed on their website. The vehicle appeared to be in good condition in the online photos, and I was eager to inspect it in person. However, the reality was quite different. The car not only displayed visible signs of neglect, but it also failed to start upon my initial inspection. After several unsuccessful attempts to start the engine, the sales representative had to jump start the vehicle.

Despite these significant issues, the sales team at MB Brent Cross exhibited a high-pressure sales approach. Rather than acknowledging the apparent faults and offering solutions, the representative focused solely on pushing the sale. I was subjected to aggressive sales tactics and a constant stream of scripted phrases aimed at convincing me to overlook the vehicle’s evident deficiencies.

This approach to customer service is unacceptable. The sales process should prioritize the needs and safety of the customer, ensuring that the vehicles offered for sale meet basic standards of reliability and functionality. The fact that MB Brent Cross attempted to sell a vehicle in such poor condition without a transparent disclosure of its issues raises serious concerns about their business ethics and practices.

I advise prospective buyers to exercise caution when dealing with MB Brent Cross. My experience suggests a lack of regard for customer satisfaction and a willingness to compromise quality in favor of making a sale. I urge the dealership to re-evaluate its sales techniques and to ensure that the vehicles it offers are thoroughly inspected and in proper working order. Customers deserve a better experience and should not be subjected to high-pressure tactics when purchasing a vehicle.

I picked up my brand-new Mercedes GLB last Tuesday and have enjoyed driving it ever since. The customer service I received from Haydar was exceptional. He was always willing to help and went above and beyond to answer any questions I had about the car. He was patient, kind, and genuine throughout the entire process. Whether you're in the market for a new or used Mercedes, I recommend contacting MB Brent Park and asking for Haydar.

Great experience with the team very fast efficient and communicated well throughout the entire process.
Haydar was brilliant throughout this process thank you

Great service from Sadeq assisted me on my handover.

Very happy with my purchase. Special thanks to Haydar sales exec very quick and efficient with the sale

Great service from Sadie, quick and easy process🤝

Great experience with Adam and Sadeq. Haydar was also very helpful. I love my new Mercedes-Benz Cla premium. It was a rare colour combination of grey with brown interior. Will be coming back for my next car. Highly recommended

THIS IS A JOKE COMPANY - VERY RUDE AND HAVE LOADS OF ARRAGANCE. DONT KNOW HOW THEY ARE SURVIVING. POOR SERVICE POOR STOCK. WORKERS HAVE NO COMMON SENSE.

This company is a fraud . They sale faulty cars. Once you purchase it, million problems arise and they refuse to give you a refund. I don’t know how they are still open. But do NOT buy a car from them.

Good PERSON experience, however they sell cars that need services straight away. Bought a mercedes gla 25k basically a cash buyer. Gave them no grief at all.

However I'm sure they didn't respect me NOT going with there finance as they believe they don't earn much on the cars.

Attached are some photos of service internals FROM mercedes UK. They completely disregard this and just sell cars .

Since owning the car I've had to spend £660 pound with main dealer to maintain the car, and continue my warranty.
Furthermore the driver side brake disc were absolutely battered. Not something you would notice in a 20 second test drive your given.

After raising all this with the dealer, all I get told is
" The car doesn't need a service every year, also we don't follow mercedes procedure regarding servicing. We choose to service a car when we BELIEVE it needs it" even though I raised this concern with them, told them several times I'm unhappy, I've spent 25 grand and all I asked for was a service "a" that would of cost them £90 they refuse. They would rather sell a car that needs a service, brake disc and maintenance.

Appauled with the aftercare, once you purchase the car your basically forgotten about. Avoid at all cost. They say they test there cars, however all they do is reset the service counter, and sell them on.

Avoid at all cost, or when you DO BUY IT make sure you get your cars serviced, looked at properly by a mechanic.

good experience, friendly staff, smooth transaction, the salesman wasn't pushy or anything and most importantly I'm very happy with the car

Well presented vehicles. Great stock. Highly recommended

Amazing service. Really helpful staff. Highly recommend.

Nightmare Experience at MB Brent Park Ltd - Stay Far Away!"
I recently had the misfortune of dealing with MB Brent Park , and I can confidently say it was the worst experience I've ever had with a car dealership. The customer assistant Sadiq was incredibly vocal about the importance of servicing the vehicle at an authorized Mercedes Benz dealer. To my dismay, they handed over a service history that seemed to be concocted in a fantasy world. The service history they provided was nothing short of suspicious. When I attempted to contact the garage to address my concerns, I was met with frustration and disbelief. The phone number provided on their website and documents turned out to be non-existent. To add insult to injury, I discovered these issues after I had already paid a substantial £500 deposit. When I demanded a refund, I was met with resistance and excuses. It's clear that MB Brent Park Ltd is more interested in taking customers' money than providing quality service and genuine transactions.
In conclusion, my experience with MB Brent Park Ltd was an absolute nightmare. From the false service history to the non-existent phone number and the refusal to refund my deposit, this dealership is a disgrace to Mercedes Benz name. Save yourself the headache and potential financial loss – steer clear of MB Brent Park Ltd at all costs!

spent half a day here from looking for the right car, to choosing the model I want, to getting finance accepted and drove away same day! delightful staff members made me feel welcome, professional yet relaxed easy to deal with people. Would recommend to anyone looking for an upgrade

I like these guys. Dealt with them back in 2018, helped me and a friend get a good deal on c-class coupe. Not sure about the other reviews, but I recommend them personally.

Had the best experience of buying my car from here. Sadeq was with me through the whole process and was amazingly helpful and gave me all the necessary details and told me how all of it is going to work out. Really a lovely guy and always got a smile on his face. The best sales executive I have ever met. Would recommend him and MB Brent Park anytime

28/09/2023 - Final Review: 4/5

Summary: It's only when things go wrong do you see how truly good or a bad a business or company is with its' customers. Other than the time it took I can't really fault MB Brent Park. The CEO Hussain is a great honest guy and they have helpful attentive sales advisors in Sadeq and Adam - always ask to deal with them specifically.

Read on for the details of experience.

* July 2023 - First impressions: Great people, great service, quality vehicles. Very easy to deal with, all questions and requests accommodated. Would highly recommend and will surely be back at this dealership. 5/5

* August 2023 - First issue arises: The EML began illuminating a day or two after purchase, went in for a diagnostics and it turned out to be a failed turbo boost pressure sensor according to their technicians. Their warranty usually covers engine and gearbox (sensor is electronic) but because I reported the issue immediately they sorted it out free of charge.

Goes to show their integrity and good faith as car dealers. Excellent communication throughout, thanks to Sadeq and who made the process pretty much seamless.

* September 2023 - A continuation of the issue: After having replacing the Turbo Boost Pressure Sensor, the EML light showed up again within a day or two. I gave them the car for a second time, apparently their diagnostics showed the same error code so supposedly they replaced it again.

I get the car back and within another couple days, the dreaded EML light is back. This time I asked my brother's friend - who possesses a Vehicle Diagnostics Tool - to run a scan which shows 2 fault codes: 1) The Turbo Boost Pressure Sensor and 2) Mass Air Flow (MAF) Sensor.

When I return the car for a 3rd time, Sadeq is claiming that the issue of the MAF sensor is a separate and new issue so it will not be covered under their "good will gesture" and the bill is to be £500.
My Thoughts:
1) I have had the EML showing literally within 24 hours of having bought the car for £16000. They worked on the car twice and yet the vehicle is suffering with the same issue, the fault code is still there.
2) A faulty MAF sensor can have an effect on the Turbo Boost Pressure Sensor. Here is a ChatGPT link to explain how: (link removed)

I don't know whether their technician and diagnostics tool simply missed the faulty MAF sensor, but the fact that the Turbo Boost Pressure Sensor problem persists it's not unreasonable to think that the issues are related and existed when I bought the car. To be fair to Sadeq here he admitted he isn't specialised on the more technical side of things and said I can speak to management, which I will do.

* 28/09/2023: I eventually established contact with the CEO of MB Brent Park Hussain Ashmere, who was very receptive and understanding of the issues from my perspective. He assured me that he'd personally look in to the situation and get to the bottom of it. The MAF sensor was changed and the vehicle was thoroughly road tested over a few days, all expenses covered by the dealership. Although it took longer than I'd have liked to come to the resolution, I am grateful to the CEO who stepped in and is evidently a stand up guy.

BUYER BEWARE !!!

I bought a car from this rogue car dealer recently, I paid a deposit and financed the rest.
Initially I thought this bunch of liars were professional till I started having issues with the car.
Barely 30 mins after purchase, I had to make an emergency stop on the motorway as there was a loose flap under the car, added to this the battery was bad and the engine management light (EMT) came on.
I took the car back, the flap was fixed and the battery was changed however the car had the lingering issue of the EMT.
I live 35 miles away and had to go back to them 4 times within a 2 week period leaving the car with them twice at my cost whilst this issue persisted costing me approx £200.
Frustrated and within my rights, I rejected and returned the car less than 3 weeks after purchase. These rogues claim I asked for it to be fixed and have therefore “rejected” the return.
Thankfully I have video evidence and pics which I have submitted in my complaint to the Finance company which part financed the purchase. I have also submitted email correspondence between myself and the rogues pointing out their inconsistencies and outright lies.
Still waiting to hear from the Finance Company the status of my complaint. I have gone further with my complaint and can only wait for the outcome.

Pls pls, save yourself stress. Run away from Haydar, Amin,Ali, and their master Hussain.

Don't believe anything they promise , they're full of lies and scam