Luggage Point Bewertungen 

I arrived into Glasgow airport 15th October
Via AerLingus, I left my IPad on the plane
I was very lucky tho, it was easy because I was dealing with your staff at Gla, Danielle & Sophia, these ladies are Exceptional, customer care Excellent, communication top rate. Iv had other experiences with other airports Glasgow is so much more professional, caring, patient with customers.
Your Glasgow staff are a credit to your
Company.
Josephine Malloy

We were immensely grateful to the team for successfully retrieving our lost items. Everyone we had contact with was incredibly friendly and responsive. It also appeared to us that everyone was working well as a team making the service so excellent and we would like to congratulate them on this. All the way from the parking staff to the luggage and lost items handling team, our interactions were professional and personable and exceeded expectations.

What a team and experience at Glasgow airport Luggage Point ; Ross Lynn and Iain were truly incredible. I had stressful experience with a piece of luggage; the airline refused to take a large item. Not only did they help initially store it for us, but they came up with a solution to get it shipped to my home.

If only every business and team had the can do attitude they have brought, the world would be a better place.

Andy from Luggage Point called to say our lost items from Birmingham airport had been found, such a relief! Friendly and helpful, (though I do think we got a little lucky as our bag was easily identifiable and Andy happened to recall it). The search engine did not seem to show our item which was disheartening when trying to initially locate it, but we got there in the end so super pleased, thank you. (ps yes there is a retrieval fee, but this is understandable due to management of the service and we did not mind paying this at all).

Daughter lost her phone in the drop off car park & was handed in the morning of the 15th October 2025 we made a claim that very morning the website states that it’s £10 per day yet this horrendous company have quoted £27.50 plus the P&P to return the phone the P&P I get but £27.50 retrieval fee doesn’t sit right with me at the end of the day it’s an unfortunate situation to be in & no one’s fault really I wished I had time to challenge this because if your retrieving your property that you’ve lost it’s still your property by law so why do you have to pay ok a small admin fee maybe but £27.50 for an item we claimed on the very morning it was loaded on to the system & it clearly stated £10 per day how do you get to £27.50 shocking. So just had an update,
Breakdown of charges
Admin Fee (For what) £22.92
P&P (Without Insurance) £20.46
VAT £8.68
Total £52.05
For keeping an IPhone for literally half a day or do we also have to pay for the delays in responding to emails WOW just WOW but we do have the option to go & pick it up by appointment only to the tune of £27.50.
So after the reply below the reply confirms my sentiments & ethical reasons behind charging fees for lost property to simply make a business out of it,
If the phone had been lost anywhere else other than a airport & handed into the local constabulary or on other forms of transport IE my local bus operator do they charge a retrieval fee no they don’t anyway point is in my view a very unethical business & airports should bring it back in house & factor it in to their P&L not charge the person whom as had the unfortunate experience of losing the item in the first place.

Super friendly staff. professional and helpful. Even first thing in the morning the staff were polite, patient and willing to help. They helped me wrap two fishing rods and a bag, going beyond. Made it possible for me to get my late father's fishing equipment home.

Takes three days min to reply to each email. Last one now at almost 4 days. 10 days since lost.

Phoned three times internationally - Just rings out !

Still waiting....

20th October
Finally got my bag back but I am 3876 miles away. Thanks to Luggage Point for that !

It was a long and frustrating road. Many emails with replies 3/4 days later or goes into junk file which reads "0". They advertise a Tel No, which once through a long menu ends up being disconnected every time or does not reply at all.

Communication is all in the 21st century and LP Edinburgh struggles with it. Welcome to Edinburgh Airport, now owned by the French. the worst in UK. Having to hand carry 43kg from the rental car area to checkin (as no trolleys), then have Emirates not tag the band be then asked be carry the luggage to conveyor gives you a clue ! 2/10 for Vinci !

Anyway, i took 14 days to get the bag back. I think LP and Sam for that.

Now of Emirates who caused all this .....

Very satisfied with the service that I have received. Really appreciate the help. Danielle was most helpful and responded to my emails promptly. Thanks very much

I placed a paid order with Luggage Point at Birmingham Airport on 10th July 2025 for the return of an item I had to leave with Airport Security. Four months later I have not received my item, nor despite several emails to LP have I received any form of update other than "I'll investigate and get back to you" responses. They have my item, they have my money, I have a tracking number from their courier issued the same week as I placed the order which is still marked as "awaiting item from LP". Total and utter incompetence and hopeless service.

Amazing service so helpful and got my passports to me quickly at collection the day before I was due to fly after a panicked realisation they were not here
Also helped with where to park

Couldn't fault them

I left my bag on a flight yesterday and just received superb assistance and support from Danielle at Luggage Point Glasgow Airport. I received a phone call first thing this morning with information on how to get my bag back quickly and efficiently. It made it so easy for me and service with a smile!! Thank you Danielle.

Luggage point were a life saver for me they were really knowledgeable and happy to help me send my items back home. They are very prompt and quick with their replies When emailing and answered every question I had would highly recommend them

I would like to thank the Luton Luggage-Point team for their excellent assistance in recovering my lost items. Throughout the process, communication was clear, professional, and very supportive.

Special thanks to De-Andre and Alex for their patience, quick replies, and help with all my questions about the retrieval and shipping process. Everything was handled smoothly and with great attention to detail.

I truly appreciate the service and would highly recommend Luggage-Point to anyone who finds themselves in a similar situation.

Popped into Luggage Point Glasgow Airport on 19th Sept looking for a back pack for the plane.

The manager and staff Lady were so helpful and kind as I am an Injured Military Veteran Visually Impaired/Registered Blind. They could not do enough to help and even re-packed my new bag for me, which was very kind. The bag was amazing and I am over the moon with it and what a great price too!

Thank you so much and keep up the amazing service, is was superb! 10/10!

On 31st August at Glasgow Airport, my wife's scarf was caught up in the scanner rollers and could not be freed. Raymond Bell completed a claim form and informed me I would be contacted.
Since then I have heard nothing, despite me emailing on 4th Sept and again on 15th Sept when an automated reply stated that current response time was 72 hours??
The telephone no on website is no use as it does not accept calls.
This is very poor customer service and not acceptable.

Rapid answer to my mails, from ALEX, understanding the importante of what we've lost, even for an adult it doesn t seems important. good advices for how to proceed.
I did not expected so much involvement!!
Thanks again for being sooo nice and working with profesionalism in the same time, Alex!👏👏👏🙏

Might be a good idea to use Royal Mail or any other postal service for items with a lower value. This would actually provide a useful affordable service. Or is there not enough profit in that for your company? Anyway, please, you keep my Knipex pliers to tighten the screws on the next unsuspecting customer.
EDIT: As to your reply regarding a Royal Mail option I was not offered one to choose from, just an unreasonable quote more expensive than the item I was trying to retrieve. Feeling have nothing to do with it by the way, what pathetic condescending corporate language is that? I hope you appreciate that frankly I want nothing to do with your company or to be in touch with you now for a lower value postage option. Here are my thoughts. It is my opinion Your business practice is despicable and If there was a Zero Star option I would select that to rate my recent experience.

Reporting the loss of a small hearing aid was straightforward and really quick to do. I attended the London Luton Airport Luggage Point desk two days later and was reunited with my property. I was really impressed by the outstanding customer service, care and consideration Rekha provided. Thank you Rekha 😁. I also want to thank the LLA Security team who discovered the very small and easily missed hearing aid at the screening area and for forwarding it onto the airport Luggage Point team. Thank you so much to the whole LLA Team

So if your liquid is being confiscated for no good reason but stupid CT machine couldn't recognise the ingredients, I have to pay £12 to collect my item.. or £28 for non insured delivery to home address.. I'm so sure I would never receive as it would be thrown in the bin and I would be advised ' sorry it got lost'. Disgusting how these days money is being made from people.