Wrong items got delivered, then only half replacewhile were delivered. They claimed it was direct supply and were helpful but ultimately I purchased from them
Unternehmen hat geantwortet
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Das sagen Bewerter
I ordered 2 rads to replace smaller ones for a bit more heat output and these were the only supplier I could find to meet my needs. They were high spec so not cheap but have been very effective, if a... Mehr ansehen
A well designed radiator to replace one that had started to leak between joints. LCPS were the only firm to offer a radiator exactly the same size as my old Aelrad, which made connecting up to existin... Mehr ansehen
Unternehmen hat geantwortet
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizkörpergeschäft
- Bäderstudio
- Anbieter von Heizkesseln
- Geschäft für Dekoration und Inneneinrichtung
- Geschäft für Duschtüren
Vom Unternehmen geschrieben
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 6000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices.
Kontaktinformationen
Unit 4, Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN, Birmingham
- 0121 508 9981
- info@lowcostplumbingsupplies.co.uk
- www.lowcostplumbingsupplies.co.uk
4.1
Gut
929 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Main water stopcock
Main water stopcock. It was to replace a ceased up one of about 30 years old. The feed pipe was polythene but the new tap clamped onto it ok using the supplied olive. Decent price and did the job. The carrier was 2 or 3 days late delivering but we must expect this sort of thing nowadays.
12. Februar 2022
Antwort von Low Cost Plumbing Supplies
Hi Brian,
We really appreciate you taking the time to leave us a review, we're delighted to hear you had a positive experience.
I'm sorry to hear of the delay with the courier as we aim to deliver all orders within the timescales specified online. We understand there can sometimes be delays with couriers due to a high influx of online ordering in the recent years, however we do our utmost best to get the orders dispatched on time to achieve the timescales we advertise.
Thank you for our 5-star rating. We hope you shop with us again in the future.
Kind regards,
Emma
Very poor customer service and product
Very poor customer service and product. The bath they supplied was damaged and they refused to replace it. They also send a bigger bath screen than the one I ordered which did not fit and then tried to suggest it was the bath configuration that was at fault and nothing to do with the screen they supplied being 40mm longer than the one I ordered. Best avoid and go local if you want a good service and the products to the spec and quality you orded
25. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Low Cost Plumbing Supplies
Hi Patrick,
Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to hear the experience you've had shopping with us has not been positive.
Having looked through the communication between yourself and the customer service team, I can see a replacement wasn't issued on the bath as the damage was reported after installation. The manufacturer supply installation instructions, films and stickers across the bath to advise these must be removed before installation to which any damage would have been noticed.
In regards to the bath screen, we do believe that the product specification may have changed over recent months so I cannot apologise enough for this. Due to the bath dimension these products should still be compatible as there is 10mm difference in the screen width and bath width, but the adjustment on the wall profile should allow to extend this if needed.
Our warehouse team have checked the remaining stock but these are the same as the one supplied to you. I can see you are in contact with our customer service team to get this resolved who have offered a collection and refund.
We aim to exceed our customers expectations and understand we have not met this. We can only hope you choose to shop with us again to give you the higher level of service we always aim for.
Kind regards,
Emma
Antwort von Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave us a review.
I'm very pleased to hear you're happy with the delivery service we provided. We use our own transport to ensure a safe and quick delivery, so it's great to hear your feedback on this.
Thanks for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards, Emma
Can't manufacture to advertised size.
I ordered a 1700mm shower tray for my three wall shower enclosure. The shower tray arrived at the full 13mm oversize that the company deems acceptable in manufacture. In a 3 wall shower enclosure, 13mm is crucial and not what I deem acceptable.
The company offered a refund but only if I returned the tray to the store. As I live in SE England and the store is in Birmingham, this is not possible. I am now £300 out of pocket.
I ordered one from Victorian Plumbing which came at exactly the size advertised, so it's not too difficult to manufacture to size. Won't be using this company again.
15. November 2021
Antwort von Low Cost Plumbing Supplies
Hi Amy,
Thank you for taking the time to leave us a review. I'm sorry to hear this was not a positive experience, however we welcome all feedback so we can highlight areas within our business that may need attention and review.
I'd like to apologise that you did not find the product suitable for your installation. Due to the way the shower trays are manufacturered, there may be a tolerance on several dimensions. We try to advertise this as clearly as possible on the product page of all shower trays. Unfortunately, because of this we can't guarantee the exact measurements of the trays we receive.
We aim to keep our website as up to date as possible with the latest information and advice from our manufacturers/suppliers. This being said, we will pass your feedback onto the manufacturer to ensure there are no changes to this particular product, as we never aim to mislead our customers.
We aim to exceed our customers expectations and understand that we have fallen below this standard. We can only hope you provide us with an opportunity in the future to give you the higher level of service we always aim for.
Best wishes, Emma
Antwort von Low Cost Plumbing Supplies
Hi Sonia,
Thank you for taking the time to leave us a review.
I'm delighted to hear you had such a positive experience shopping with us. We aim to provide a high level of service throughout the order process, from having a range of quality and affordable goods to having them delivered in a prompt and safe manner.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Kind regards, Emma
Highly recommended
Highly recommended
Great prices & really efficient after sales when I had to change the size at the last minute. I had a problem with the shower screen & Jess Edwards in Customer Services has gone over & above to help resolve it for me. Thanks again.
21. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Low Cost Plumbing Supplies
Hi Sophie,
We really appreciate you taking the time to leave this review.
Firstly, i'd just like to apologise for the issue regarding missing parts of one of your items. Unfortunately, things like this can happen as products are packed directly from the manufacturer. We pride ourselves on how we react to these situations so i'm really glad to hear you're happy with our efforts and that things were resolved for you as soon as they possibly could.
Thank you so much for your kind words to our customer service manager, Jessica. She really does put the time and effort in to resolving such queries, so i'm sure she will be thrilled to hear of your high praise.
Thank you again for our wonderful 5-stars. Your recommendation for our company is greatly received and we look forward to having you shop with us again in the future.
Kind regards, Emma
Totally stressful
Totally stressful. Ordered 3 big items, with 2 of them being 'unavailable' despite being given a delivery window. First, one item was damaged and there was no replacement. Eventually paid to upgrade to a more expensive version. So all seemed fine. Then, a second item was found to be 'broken' and no other items were in stock. Various delivery promises given and broken. Eventually had to settle for a model I didn't want as the job was well underway and I had to have something. Avoid if you value your sanity.
10. Oktober 2021
Antwort von Low Cost Plumbing Supplies
Good afternoon Mary,
Thank you for taking the time to leave us a review. We welcome all feedback so we can highlight areas within our business that need review and attention.
I'm extremely sorry to hear of the number of issues regarding your order. I can fully appreciate that these issues have caused a lot of distress and inconvenience. Unfortunately, on rare occasions we can incur damages whether this is a stocked item or something that needs to be ordered in from our supplier, which may be damaged due to transit.
From looking into your order I can see there was a split delivery between ourselves and our supplier so I can only presume this is the reasoning for damages on two different days. I have since raised this as an area of concern, as we want to offer the best possible service for delivery which includes the quality and nature of our products. We perform thorough checks prior to delivery, but we appreciate this must be checked earlier to ensure we provide our customers with enough time to choose an alternative. I'm afraid in this instance there was no like for like replacement.
We aim to exceed our customers expectations and we understand we have fallen well below our usual level of service and this simply is not good enough. We can only hope you provide us with an opportunity in the future to give you the higher level of service we aim for. You're more than welcome to contact me directly for future queries. I honestly cannot apologise enough for the utter inconvenience your experience has been, and I can assure you this is not our usual practice.
Kind regards, Emma
Got a good bath for a great price
Got a good bath for a great price. Delivery was prompt and bath was well-wrapped. Would recommend!
6. Oktober 2021
Antwort von Low Cost Plumbing Supplies
Hi Sarah,
Thank you so much for taking the time to leave us a review.
We're very pleased to hear you're happy with the service you've received whilst shopping with us. We pride ourselves on having a range of quality and affordable goods to having them delivered to you in a prompt and safe manner. The brand you've chosen is known for their quality and is extremely popular with our customers. We'd love to see photos after installation if you want to tag us on our social media pages.
Thank you for our 5-star rating. Your recommendation for our company is greatly received.
Kind regards,
Emma
Antwort von Low Cost Plumbing Supplies
Hi Mrs Guppy,
Thank you for taking the time to leave us a review.
We're really pleased to hear you're happy with the communication and delivery received when shopping with us. Keeping our customers informed is one of our utmost priorities, so it's brilliant to hear our efforts are appreciated.
Thank you for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards,
Emma
Antwort von Low Cost Plumbing Supplies
Hi John,
We really appreciate you taking the time to leave this review.
We pride ourselves on offering a high level of service throughout the order process. From having a range of quality goods at affordable prices, to having them delivered in a prompt and safe manner.
Thank you for our 5-star rating. We hope the service received is enough to have you shop with us again in the future.
Kind regards, Emma
Excellent customer service
27. September 2021
Antwort von Low Cost Plumbing Supplies
Hi Mark,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you've received excellent customer service from us. We hope this experience is enough to have you shop with us again.
Thank you again for our 5-star review.
Kind regards, Emma
Ordering online was straightforward
Ordering online was straightforward, delivery was prompt and the goods received in good condition. We now await our plumber to install and commission the goods!
17. September 2021
Antwort von Low Cost Plumbing Supplies
Hi Ian,
We really appreciate you taking the time to leave us a review.
We're so pleased to hear you're happy with the service you've received throughout the whole order process. We pride ourselves on having a range of quality and affordable goods, to having them delivered in a prompt and safe manner.
We would love to see the final product after installation if you're happy to tag us or direct message us on social media!
Thank you again for our brilliant 5-star rating. We hope you continue to shop with us again in the future.
Kind regards, Emma
everything arrived on time and in good…
everything arrived on time and in good condtion
10. September 2021
Cancelled Order
Ordered a radiator from this company. Took my order and payment, then after 2-3 days, contacted me to cancel order, which left me rushing to get one elsewhere. Excuse was problems with pallet supplies. Would not use again.
20. August 2021
Why pay more?
Top quality gas fire at a fantastic price. Speedily delivered by a very polite person.
Happy to recommend company and use again.
14. August 2021
Fast delivery thank you
10. August 2021
Awful just awful
I will write little update as I have to say their customers service is good if it comes to sorting the refund.
I can’t agree more with previous reviewer about low skilled customer service! I phoned them and lady on the phone was just rude and spoke to me like I did something wrong by phoning her. DO NOT pay for express delivery such a thing doesn’t exist with them I still don’t have my item that I ordered and paid for express delivery on 16/07 and I still didn’t receive it yet I double checked if it was in stock when placing order over the phone. Will never use them again. And hope of you will read this review and don’t get rip off by them
24. Juli 2021
Bewertung ohne vorherige Einladung
Good value, but not all that quick..
Given an average rating as had an issue initially with items that were shown as 'in stock' but turned out otherwise, although things got sorted out, fortunately we were not in a hurry. The items are good and good value for money so no complaints on that part and they do get issues dealt with.
6. Juli 2021
Antwort von Low Cost Plumbing Supplies
Good afternoon,
Thank you for taking the time to leave us a review. I'm disappointed to hear this wasn't a fully positive experience.
I'd like to apologise that the items were not in stock at the point of purchase. Due to an increased demand we have fallen short of our usual stock levels, so we were awaiting a restocking from our supplier. Unfortunately, our website is not stock controlled therefore we try to advertise as much as possible to check stock prior to ordering. We understand the inconvenience this can cause therefore, in recent weeks i'm happy to say that we have trialed a few days to improve this part of our service, to which these changes will be implemented in due course.
Despite the above, i'm glad to hear you're happy with the items purchased and our competitive prices.
We hope you choose to shop with us again in the future, so we can give you the high level of service we always aim for. Thank you for our 3-star rating.
Kind regards, Emma
Absolutely awful customer service
Awful customer service from the man at the shop counter. I placed an order to collect an item and received confirmation that it was ready to collect. On the day of collection, I drove over an hour to the shop and gave a man behind the counter my order number. He went off to look for my item. I waited for nearly half an hour and he hadn’t returned. There was another member of staff there so I explained to him that I’d given my order ref to someone but he hadn’t come back after nearly half an hour. The member of staff was very rude and responded with “well the girls on the telephone shouldn’t tell you your item is here because maybe it isn’t”. He then shrugged his shoulders and clearly didn’t want to speak to me.
I was disgusted that he spoke to me like that. I told him that I had confirmation my order was ready to collect and instead of trying to find out where the first man had gone, or trying to help me, he started talking to another customer. I have never felt so appalled by such a bad level of customer service. Low Cost Plumbing? More like Low Level Service.
I will NEVER use them again.
29. Juni 2021
Antwort von Low Cost Plumbing Supplies
Good afternoon,
Thank you for taking the time to leave us a review, although I am extremely disappointed to hear the service has not been positive. I apologise if you were not advised that the item you purchased had to be ordered in for you. Our supplier offers a next working day delivery service to us but unfortunately, this does not include weekends meaning the item would not arrive to our warehouse until the Monday. We consider communication to be the utmost important part of our service, so I'm sorry to hear your experience fell well below our expected standard.
In regard to your experience when visiting our trade counter, I am upset to hear we have left you with such feelings. I'd like to thank you for bringing this to our attention, as I will escalate this with those involved, as this certainly is not the level of service we want to offer.
We aim to exceed our customers’ expectations and understand that we have fallen well below our usual level of service, and this simply is not good enough. We understand your feelings of disappointment and frustration, and we can only hope you provide us with opportunities in the future to give you the level of service we aim for. Please feel free to contact me direct so that I can personally assist you with your requirements.
Kind regards, Emma
Ordered several items for a bathroom…
Ordered several items for a bathroom upgrade and found the products value for money. Delivery and customer communication was excellent. I would definitely recommend this company.
27. Juni 2021
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