I’ve recently started wearing Liwisi, and I am so impressed with the quality of their clothing. I have the polka dot dress and the white Casual Elegant Waist Blazer, and they are both stunning. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered last week two dresses and sent emails requesting update of my orders’ delivery and a link for tracking but got no reply. At least a response up to this day, not too much to ask. I saw the... Mehr ansehen
Unternehmen hat geantwortet
Made many orders from Liwisi already and the quality is great, true to size, and fits well. The choices are trendy and lots of options to choose from. Customer service is amazing especially and respon... Mehr ansehen
Unternehmen hat geantwortet
The customer service is incredible. Very friendly and courteous, with quick responses. The sweater I ordered was pretty and of great quality, it is just a little too small/tight, but they told me I... Mehr ansehen
Unternehmen hat geantwortet
4.3
Hervorragend
311 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Liwisi
Hi Nour, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
I did not receive my order and could…
I did not receive my order and could not have the tracking number from them.They just ignored until I reported to my payment office.They tried to lie to customer and keep delay .I will never buy anything from this company anymore. I wish I could give no star to them.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
3/17/2025 replied
Dear shuchun
We are deeply sorry to learn that your package did not arrive in your hands as scheduled, and we sincerely apologize for this. Normally, the transportation process takes about 2 weeks, but obviously this time it did not meet your expectations. In order to assist you more effectively in resolving the issue, may I ask if you could provide your order number? We promise to open a special processing channel for your case until you are satisfied with the outcome. Once again, we sincerely apologize for any inconvenience caused and thank you for your understanding and patience.
Customer Service Team
Liwisi
Good product, good service
I am happy with Liwisi service. I have ordered from Liwisi for more than 3 times. Always get what i ordered. Just one suggestion, if you can update customers the tracking number on their orders, it would help us less worrying. My first order took nearly a month of waiting. And i did not have any update on my order until it arrived. At that time, after 2 weeks placed the order, i did think that i had lost my money. Out of that, i have nothing to complain.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Clara, thank you for your praise of our website. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
Great materials and Great Customer…
Great materials and Great Customer Services
I bought 2 dresses and 1 sweater. Clothes have good quality, and great customer services! When I needed to switch my size, they were able to help me out in a timely manner! I definitely recommend this store!
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Lily, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
Antwort von Liwisi
Hi Loo, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
I am glad with Liwisi service as the…
I am glad with Liwisi service as the team is very responsive to my queries. The team is very fast in their response when I checked upon with them on my out of stock and delayed items. I will continue to support Liwisi.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Sheral, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
The LIWISIE team is very responsive
The LIWISIE team is very responsive. After I filed in the complaint, they responded and track the shipment status swiftly. Appreciate their effort in the following up as the shipment has been safely received.
Another important point is their material quality is so super rich as well as the workmanship. Worth to invest in the purchase!!
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Karen, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Unique design
chance upon this website on facebook, immediately love the design and place order. Unique design, will follow shop and order for more.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Hung, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Excellent customer service
Just discovered Liwisi, and now it's one of my favourite sites whenever I look for new clothings, be it formal or casual. What impresses me the most is their excellent customer service. I have had a problem in tracking my parcel, on which I have sent an email to request for help. Their response is almost instant. Plus, the quality of the dress I bought is up-to-standard. Will definitely buy again.
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Zi Yan Tong, ,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Good experience in shopping
Good customer services and the quality of the products are so high.
16. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi siufongfong, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
The customer service is very helpful…
The customer service is very helpful and responsive to every of my email.
Excellent service.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi julians, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
The customer service very well and…
The customer service very well and promptly well response. Most of the design is minimal but with gimmick. The knitted tops and the asymmetry shirt fit me well.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi ATCHARA, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
1 for 1 exchange
I ordered a sweater in Dec,the top didn't really suit me, I requested for an exchange, they are so kind by allowing me to order another clothes without topping a single cent though the 2nd item value is slightly higher. However I would think they should improve their administrative work.
In total I had 2 orders experience with them so far I am satisfied with the quality.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Lily, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
My package is missing
My package is missing. I paid for 3 shirts and have not received any. It's been more than 2 weeks.
This is the first time I ordered from your company and your delivery service is terrible and not reliable.
If you cannot deliver please refund because you have not responded to any of my emails.
L75131 and L75133
Email me your response
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
2/27/2025 replied
Dear Gigi
We deeply apologize for the unpleasant experience caused by the logistics issues. In response to this situation, we have promptly provided feedback to the relevant logistics service providers and fully understand the inconvenience and dissatisfaction you may have caused as a result. As compensation, we have reissued a new order for you free of charge and sincerely hope that you can receive it smoothly. If you encounter any questions or need further assistance in the subsequent process, please feel free to contact us. We are always on standby and dedicated to serving you.
Best regards
Liwisi
Order 2 Weeks+ Ago, Still Not Delivered
I ordered 2 tops on 29 January, but still not get them delivered. The tracking app still says "pending pickup" which I cannot know where they are.
So I thought it might be scammer. How come it takes more than 2 weeks, even within the same SEA region??
Even if it (luckily) arrives, I will never use this service again which takes too long for delivery.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
2/13/2025 replied
Dear June
We are very sorry for the inconvenience caused to you in the logistics experience. We deeply understand the trouble and inconvenience this has caused you.
Your package is currently in the cross-border transportation stage and is steadily heading towards the destination country. Normally, cross-border transportation takes 7 to 14 working days. However, due to the backlog caused by the recent surge in traffic during holidays, your package was unable to arrive as scheduled. We deeply apologize for this.
We are always committed to improving service quality and ensuring the satisfaction of every customer. This delay was not our intention. Please rest assured that your package is being actively processed and we are continuously tracking its shipping status. If you have any questions or need further assistance, please feel free to contact us. We promise to provide you with a satisfactory response as soon as possible.
We sincerely apologize for any inconvenience caused and thank you for your understanding and patience.
Sincerely,
Liwisi
Customer Service Team
2/17/2025 updated
Full refund had been issueed
Great Shopping Experience and Customer Service
Very user friendly online platform which allowed great shopping experience. I am very impressed with the immediate respond to customer queries by customer service.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Vinny, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Worst experience
Place my order January 30, 2025. I received 1 of 2 shipment package last week. Where is my 2nd shipment package? Called Unini shipping company said only received invoice but package never arrived since 2/3/2025. Emailed your company at least 3 times for status update but no one replied. Not sure why you ignored and no respond to the customer email. The worst experience. Please resolve it ASAP.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
13/2/2025 replied
Dear Zoe
We deeply apologize that our logistics service did not meet your expectations and resulted in a poor experience for you.
Your second package was successfully shipped on February 3rd and is currently in the normal shipping process. We sincerely apologize for the inconvenience and trouble caused to you this time.
We are well aware that logistics experience is crucial for every customer, and this delay clearly did not meet your expectations. We have been working hard to optimize the logistics process to reduce the occurrence of such situations and improve the overall service experience.
During this period, if you have any questions, need further updates, or seek other assistance, our team is always here and ready to provide support at any time. Please rest assured that we will closely monitor the transportation status of the package and ensure its safe delivery to your hands as soon as possible.
We apologize again for any inconvenience caused and sincerely thank you for your understanding and patience. We value the trust and support of every customer, and look forward to giving back your kindness with even better service in the future.
Liwisi
Customer Service Team
Good quality
Good quality, fast shipping and seller quick response my questions. Highly recommend this shop.
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi lisyan, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Worst experience
Worst shopping experience ever! The quality was so poor. Got damaged items, and none of my 14 items had tags like SIZE, material, or where it’s made. You don’t know what size you get. All of them were way to big! I ordered US small sizes but they all look like the Large size. I returned the item. I was told i would be refunded after i initiate return, no! They said contact after parcel is delivered. My parcel got delivered 3 days ago and i emailed them, no response or refund yet. I purchased $400+ items and paid another $132 for return. I’m still waiting to be refunded!
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
2/7/2025 replied
Dear Kritika,
We are very sorry for not responding to your email in a timely manner, and we deeply understand the anxiety you have felt as a result. Here, we solemnly promise to reply to your email as soon as possible within 24 hours. Please be patient and wait for our reply.
Meanwhile, we have arranged a full refund for you. Please pay attention to the confirmation email and refund details that we will be sending soon. We deeply apologize for the unpleasant experience caused to you this time, and your satisfaction has always been our top priority.
Thank you again for your understanding and patience. We look forward to providing you with a better service experience in the future.
Sincerely,
Liwisi
Customer Service Team
สั่งซื้อสินค้าไปตั้งแต่ 29 ม.ค…
สั่งซื้อสินค้าไปตั้งแต่ 29 ม.ค ปัจจุบันสถานะการจัดส่งไม่เคลื่อนไหวเลย /ติดต่อไปก็ไม่มีใครตอบ ขอยกเลิกการสั่งซื้อ เพราะไม่ทันใช้แล้วค่ะ
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
2/7/2025 ตอบ
เรียนลูกค้า
ขอโทษที่ให้รอ เรายังไม่ได้รับคำสั่งจากคุณ เราเข้าใจความวิตกกังวลและความคาดหวังของคุณในขณะนี้ ที่นี่เราขอให้คุณแจ้งหมายเลขการสั่งซื้อของคุณเป็นการส่วนตัวเพื่อให้เราสามารถหาปัญหาได้อย่างรวดเร็ว เราได้จัดให้มีเจ้าหน้าที่พิเศษดูแลสถานการณ์ของคุณอย่างพิถีพิถันแบบตัวต่อตัวเพื่อให้แน่ใจว่าเราสามารถหาทางออกที่น่าพอใจสำหรับคุณโดยเร็วที่สุด
โปรดมั่นใจได้ว่าเราเข้าใจคุณค่าของลูกค้าทุกคนอย่างลึกซึ้งและความพึงพอใจของคุณคือการแสวงหาอย่างไม่หยุดยั้งของเรา ขอขอบคุณอีกครั้งสำหรับความเข้าใจและความอดทน เราหวังว่าจะได้รับข่าวดีจากคุณโดยเร็วที่สุด
ด้วยความจริงใจ
ลี Weisi
ทีมบริการลูกค้า
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.