I’ve recently started wearing Liwisi, and I am so impressed with the quality of their clothing. I have the polka dot dress and the white Casual Elegant Waist Blazer, and they are both stunning. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered last week two dresses and sent emails requesting update of my orders’ delivery and a link for tracking but got no reply. At least a response up to this day, not too much to ask. I saw the... Mehr ansehen
Unternehmen hat geantwortet
Made many orders from Liwisi already and the quality is great, true to size, and fits well. The choices are trendy and lots of options to choose from. Customer service is amazing especially and respon... Mehr ansehen
Unternehmen hat geantwortet
The customer service is incredible. Very friendly and courteous, with quick responses. The sweater I ordered was pretty and of great quality, it is just a little too small/tight, but they told me I... Mehr ansehen
Unternehmen hat geantwortet
4.3
Hervorragend
311 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
I’ve been a customer of Liwisi since…
I’ve been a customer of Liwisi since 2023. I appreciate being able to find attractive, stylish products and always want to see what’s new from Liwisi. I highly recommend this company to all my friends and they all love it !
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Sin, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I have been a returning Customer for…
I have been a returning Customer for quite a few times . Most of the clothes I buy are mainly office wear and the quality is good so far. I would definitely be buying again . And I like the designs as well. Delivery is a bit long though.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Florence, thank you for your praise of our website. We also value and appreciate your feedback. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
low quality and poor customer service
Quality of the items were disappointed, things weren’t sewn straight or well. There are some seams undone. A dress I ordered doesn’t look like the one on website. I wouldn’t have written a review like this if they accepted my return request sooner, but even I contacted them within 7 days after I received the items, I’m still waiting for their response, and it’s been 2 weeks now. It feels like I was scammed.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Yu,
We attach great importance to the poor quality and untimely after-sales response you mentioned. We are actively understanding and dealing with the issues you mentioned. We are deeply sorry that our products did not meet your expectations, and we sincerely apologize for this.
In fact, we, liwisi, have always been committed to providing every woman with unique personality, luxury, and design products to ensure that every woman can experience the elegance of luxury fashion, so we will strictly screen suppliers to ensure the quality of our products. However, we also realize that there may be deficiencies in some aspects, which requires your feedback.
We are very willing to communicate with you further. Please contact our senior account manager Annie at complaint@liwisi.com or WhatsApp. We will promptly feedback your situation to the dedicated team and promise to provide you with a perfect solution within 24 hours. We always put improving product quality and customer satisfaction first, and your feedback is crucial to improving our product quality.
Thank you again for your feedback, liwisi looks forward to providing you with better products and services in the future.
liwisi
Customer Services Support Team
Excellent brand
Excellent brand, I recommend it to everyone. Thank you.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Customer, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Still no response after 4 emails
I received my order from Liwisi on June 27th and sent my first email requesting a return on June 30th.
Since then, I’ve sent four emails, but I haven’t received any reply.
Their website says responses are provided within 24 hours, but it has now been over a week.
I’m very disappointed with the lack of customer service.
Be very careful before ordering — the lack of response is unacceptable.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear NS,
We are really sorry to hear that you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Due to the recent surge in customer inquiries, we are working hard to improve our service and will do everything we can to make things right.
If you would like to help us further so that we can improve the customer experience at Liwisi, please contact us at contact@liwisi.com
We will work with you to resolve any issues as quickly as possible and look forward to hearing from you.
Liwisi
Customer Services Support Team
The store designs are good
The store designs are good, but a little pricey. Have purchased several times n am generally happy with the quality of the clothings. This is no tracking of shipping though. Took at least 2 weeks to arrive.
Only negative feedback is price point could be lower.
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Helen, thank you for your strong support to our website. We also value and appreciate your valuable feedback. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Reliable website and clothes are of…
Reliable website and clothes are of good quality with close resemblance of picture with reality.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Carrie, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Es un fraude
Es un fraude. Me ofrecen una caseta de jardín de la marca Lidl . Y es mentira
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear RAFAEL,
We are really sorry for your frustrating experience, but we really appreciate you bringing this issue to our attention.
Liwisi has been working hard to improve our unique products and excellent customer service to our customers, and strive to avoid trouble for customers, so we need you to provide us with more information about this wrong item, please contact us at contact@liwisicom, we need to set up a special team for your case to avoid the same kind of problem from happening again, in addition, we promise to provide you with a perfect solution within 24 hours.
We apologize for the inconvenience caused to you, we will contact you and do our best to resolve this issue
Liwisi
Customer Services Support Team
Knitwear
The website easy to search around. My order received in very good condition and the product nice and good quality. I send email for query relate to exchange garment for the bigger size , I received the respond quite quick and Im very happy and satisfying with the offer Ifor exchange.
Highly recommended and will be back for more order.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Chau,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day！
I really like Liwisi clothes are good…
I really like Liwisi clothes are good quality and great unique designs
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hello Julie, thank you for your praise of our website and look forward to our next meeting. Have a nice day
Beautiful and great quality
Beautiful and great quality
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi Maryam, thank you for your strong support to our website and look forward to our next meeting. Have a nice day
I ordered a dress cost 31
I ordered a dress cost 31. 90 and costs me 36.86 including shipping.
But when i checked my accounts shockingly it took 58.62dollars and not returned.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear customer,
I am Annie, a senior account manager from Liwisi. I am sorry to hear from you about the overcharge on your order bill. Please don't worry, I will follow up on your case until the case is resolved. We never and will never overcharge customers. There must be something abnormal here. Please provide me with your order number information. I will follow up on the case immediately. I look forward to your reply. I apologize again for the trouble caused to you.
Yours
Liwisi Customer Services Team
My first and also last order
My first and also last order, item took 7 weeks to arrive, none of the clothing can be use due to quality and fitting not right. During the shipping delay, customer support offer 20% refund which never happened, 2 emails to follow up and got no respond back. This review summarize the whole experience.
Update June 15th- Liwisi respond for me to contact them through customer Service email, I followed their instruction and once again still no respond, what is the point? Disappointment after disappointment
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Jenny,
We are really sorry to hear that you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Due to the recent surge in customer inquiries, we are working hard to improve our service and will do everything we can to make things right.
If you would like to help us further so that we can improve the customer experience at Liwisi, please contact us at contact@liwisi.com.
We will work with you to resolve any issues as quickly as possible and look forward to hearing from you.
Liwisi Team
Customer Services Support Team
I wanted to return but they said…
I wanted to return but they said shipping would be expensive, so they offered to give me credit and keep the items (which I can’t use due to sizing), told them I would donate it instead.
Received the credit code but when I tried to use it, it doesn’t work. Emailed 4x times and no reply. That is worth $200+ wasted. Disappointed with customer service.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Pinky,
We are sorry to hear that you did not have a good experience with our company.
Liwisi has always been committed to providing customers with high-quality and satisfactory services. For your situation (gift card cannot be used), we will set up a team to solve it for you. Please contact us at contact@liwisi.com so that we can discuss further and make a satisfactory solution for your case.
Thank you in advance and wish you a happy life.
Liwisi
Customer Services Support Team
Clothes are ok quality but…
Clothes are ok quality but communication is poor, delivery can take months and they make it very difficult to return items.
25. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Kate,
Hello. Sorry to disturb youand cause you a bad experience that your parcel didn't reach you in time. We have been putting our customers first. We are going to provide you with a reasonable solution based on your situation until you are satisfied. Please send us your order number and the item in question. We promise we would solve it for you in 24h. Also you can contact us by email: team@liwisi.com.
Looking forward to your reply.
Customer Services Manager
Evelyn
My experience so far has been great
My experience so far has been great. The quality of the clothing is great, I love the unique style, and on top of that, if there were any issues, they resolved them quickly. Love it!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hello, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Good quality
My order just delivered. So happy with the quality and the delivery. Size is good, the product just like in the photos. Thank you Liwisi. Happy Customer.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hi, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
Good material and quality of products
Good material and quality of products! Love the denim skirt that I ordered and the dress. Good customer service as well!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Hello Saranya, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Disappointing service
I should have done my research before making my purchase. Now I feel like I have been scammed. No shipping status after a week of order. No reply to my emails to enquire.
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Victoria,
Hello, I'm sorry to have caused you a bad shopping experience and noticed that this parcel didn't reach you in time, We have been putting our customers first. We are going to provide you with a reasonable solution based on your situation until you are satisfied. Please send us your order number and the item in question to our email contact@liwisi.com.
Looking forward to your reply.
Best Wishes
Liwisi Customer Services Team
Bad stuff
Got 3 items from them, look good on the net but very bad quality and cutting when you see the items. Not recommended.
ORDER NO #L81313, cant return as products too rubbish that i throw away all of them right after receiving them. Poor quality.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Liwisi
Dear Connie,
We are sorry that our Items did not fully meet your expectations and caused you dissatisfaction. We deeply apologize for this. We attach great importance to your feedback and will carefully organize and actively improve it, striving to provide you with better quality service. May I ask if it's convenient for you to provide us with the order number? This way, we can follow up and handle it more accurately. Of course, you can also contact us at any time via email contact@liwisi.com, and we will be dedicated to serving you until the problem is satisfactorily resolved and you are satisfied.
Liwisi
Customer Service Team
So funktioniert Trustpilot
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